Wildberries
33 reviews
May 17
Rudeness and aggression. Girls behave extremely incorrectly. An almost direct quote from one of them: "I opened the door to air out, let them try on in the cold and freeze, since they can't wash." By the way... I'm extremely sensitive to odors and I didn't feel any particular stench, it was just stuffy. That's why I felt Spanish shame when she spoke, but I was ashamed.
But the most IMPORTANT THING is that it is forbidden to open and inspect goods. Not all. I didn't understand the principle. But personally, I was forbidden to check if the coffee grinder was working. The girl in front of me was forbidden to check the sheet and the ring lamp. When I asked how I could return the product if it didn't work, I was told to make a marriage and refund at home. When I asked how to prove that the product was defective, and not that I had broken it, I received some vague answer that the seller knows if he has broken goods and there will be no problems. Since there were a lot of people at the point, and the space there was catastrophically small, I did not find out further. Fortunately, the coffee grinder was working, but I was generally puzzled by such requirements, since I encountered them for the first time. Usually, on the contrary, they say to check the goods immediately everywhere. I'm not sure if it's even legal.
UPD: regarding the ban on opening the product, it really turned out to be a violation of the law on consumer protection. A complaint was written about this in MARCH and this ban was removed.
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December 13, 2024
On December 13, as usual, I came for the goods that had not yet been paid for, to try on and choose. The girl at the checkout "accidentally" made the payment for all the goods, explaining that while I was measuring, a woman came with the same amount as mine. Coupled with long queues, long and unpleasant service, this is another reason to change the point.
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1
February 13
Boorish attitude towards customers , they do not allow them to see the goods , they are not allowed to open the factory packaging , they answer questions by hitting them that they are fined for returning goods ! Dear girls, if you are so annoyed by customers, then why work for PVZ, this is the first time I have come across such an attitude!
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1
1
February 15
Disgusting employees, they come up with their own rules for issuing orders, they weren't even allowed to open their clothes, or what to try on, and they also considered it normal to discuss what I ordered in front of me!! I will never come to this point again in my life.
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1
February 3
The rudeness, ignorance, filth in the station and the inappropriate behavior of the staff at the station are outraged. Please deal with the situation. It is a pity that it is impossible to visit such a convenient pick-up point because of the female employees.
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1
January 15
I join the negative reviews: employees working in pairs (blonde and brunette with glasses) are asking questions. First, one of them closed my order, and then tried to debit the money for the returned product and still caught up with the remark that the payment was not going through. Of course, it doesn't work, because especially for such cases, I have a virtual card and I throw money on it if necessary (I recommend it to everyone). It was strange, I thought, considering that my order had already been closed, but okay, I must have got something mixed up. Now, however, an absurdity has occurred: they refused to return the item to me because if you turn it at the right angle and look at it almost with a magnifying glass, there was some kind of vague spot on it, and one of the seams was not quite perfect, and this was also suddenly hung on me. I didn't tell you before the fitting, so take it away, because the item is of a non-marketable type. From the point of view of the rules of the World Bank, they are great, but from the point of view of common sense, it's a big question... Communication with these young ladies did not add to my mood, in a word
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3
October 1, 2024
Disgusting service. I have never seen such a boorish attitude towards a customer. High-pitched attacks, biased attitude and absolutely unacceptable phrases towards the buyer.
Management should either remind these two ladies where they are and how they should behave, or fire them altogether.
They are strictly forbidden to work with people. This is not the first and I think not the last negative review of their work.
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7
February 27
Very unpleasant staff at the pick-up point. They were forced to pick up the product for a fictitious reason, although they wanted to make a refund. They were treated disrespectfully, and there was an unpleasant aftertaste
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1
1
October 1, 2024
Inadequate employees of the delivery of goods. They decided to themselves that they have the competence to raise the tone for customers. They are rude and get personal. Money is written off for the product without demand. They behave defiantly, threaten. I do not recommend ordering there. And I advise these ladies to reconsider their behavior and not forget where they are.
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1
November 26, 2024
Disgusting pick-up point, boorish employees, Alina and her partner. Dirt and dust in the booths. I do not recommend it
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1
January 6
Some days, the service is very slow, and we waited in line for 30 minutes. As it is, everything is fine.
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1
February 19
The most terrible fart of the howl . Boors with crowns on their heads work . I've never seen such an attitude in my life.
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1
1
May 5, 2024
Convenient location, quiet, fast service, comfortable indoor temperature, safe, clean.
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1
August 3, 2024
I always pick up here, the staff is pleasant and the point itself is well equipped
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1
December 25, 2023
I did not observe any disadvantages, the employees are always polite and it is pleasant to communicate with them. Fast delivery of parcels even at busy times.
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1
April 28, 2023
I often order something from the World Bank, but I have never encountered rudeness or anything like that. The employees are always polite, even nice, I would say. They are very well-mannered and always ready to help. It's nice to go to this pick-up point for orders.
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1
November 14, 2024
Very slow work of employees, constant queues.
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1
February 20, 2023
the parcel was not at the point, although the application showed that the order was completely ready. I came a second time, it turned out that I had lunch (the schedule of which is not written anywhere), it was a shame, I spent my time and never picked up the parcel
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1
December 9, 2024
Terrible service
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1
January 17, 2023
They always give orders quickly, even with a large load at the pick-up point. Parcels arrive at this point faster by a couple of days than at other nearby ones.
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1
February 10, 2024
They are good workers and always issue orders quickly.
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1
September 30, 2024
very aggressive employees
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2
November 27, 2023
The employee is rude, disrespectful, insults me in a satirical form
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2
2
May 16, 2023
Always polite staff, very pleasant to communicate with
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1
January 5, 2024
the small room is very
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1