Do not relate to the location of the PVZ. But I wanted to write about Wildberries, to warn those who will order. The site is cool, prices for some products are lower than in local stores. Friends and acquaintances give good reviews, there have never been problems with the delivery time and the quality of the product itself. But here's what I want to write about, if you have any problem with Wildberries, then you won't be able to solve it. In the support service, you will often be answered by a bot or operators, but always in templates. I.e. your question will not be resolved.
In my case, I ordered a portable speaker on 02/28/2023, 48 days have passed - no speakers, no money. Therefore, when you order, keep in mind that if a problem arises, you will simply get bored solving your problem with Wildberries.
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yurrykol
Level 9 Local Expert
July 4, 2023
The unit is not the point of issue, but the whole Wildberries. On July 1, I ordered a product worth 16700 rubles, and 10 times more was written off from the card - 167,000 rubles. There is virtually no support. I wrote to the post office and ignored it. I wrote an appeal in the application and received an unsubscribe saying that an application has been created, which will be processed in turn. It's been 3 whole days (!!!) TWO days since the response and no progress. It smacks of outright fraud!
If you can use other services, use them. Don't mess with Wildberries! And before you pay money or place an order, make sure that the service has an adequate support service, and not just contacts like Wildberries, where you will either be ignored or forced to communicate with bots. Because if suddenly something goes wrong when ordering or paying, you will be forced to solve the issue for months, years! Or involve law enforcement and supervisory authorities to speed up.
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Dmitrii P.
Level 2 Local Expert
December 16, 2022
I understand that the claim is not to the pick-up point, but rather to the whole wildberries (global), but still, what has been told sheds light on the sloppiness and clumsiness of the service.
I understand that the claim is not to the pick-up point, but rather to the whole wildberries (global), but still, what has been told sheds light on the sloppiness and clumsiness of the service.
Registered on the website global.wildberries.ru , by phone number, made an order, paid by card, with delivery to this pick-up point. The goods appeared in the delivery, with the status "issued". A lot of time has passed - the goods have not even moved in status.
I tried logging in to the application using the same phone - there are no deliveries there, and in general, I got the feeling that another account was registered (to the same phone number, I remind you).
After a long (more than a month) butting with the stupidest support, it turned out that one product had arrived, the status in the personal account had not changed, it remained "issued". Upon arriving at this pick-up point, it was fairly sent, because the product is not in the "ready for delivery" status.
Now support claims that all three products are at the pick-up point, but here the versions of what happened vary - either they are really at the pick-up point, but they are "decorated" in the database, so no one will give them to me. Either the goods do not exist there and they really have been in the "issued" status for more than a month, and the money was debited from my card just like that.
Both options, as we understand it, do not mean that I will be able to receive the product (if, again, it exists). Apparently, and I can only guess (those answering me in the chat can't answer anything sane) that there were some anomalies on wildbury, which is why the account was duplicated, which does not explain the reason for the lack of movement of goods by status.
Based on this, I wish an employee of the IT department of wildbury to receive a fine instead of a bonus, preferably in the amount of approximately 100% of the rate (if they work in white, of course)
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Екатерина Попова
Level 7 Local Expert
April 11, 2023
The guys are working fast. One disadvantage is that if you do not have a Russian card, it is not possible to pay in cash (the goods that were delivered.
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Руслан Махаматжанов
Level 3 Local Expert
October 11, 2024
Good places
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Каримка Юнусов
Level 2 Local Expert
February 7, 2023
They've had my goods for three days now.I'm from another neighborhood.courier delivery wrote.and the who is still there. their phone is disconnected
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Вика Ханина
Level 2 Local Expert
January 27, 2023
A very good pick-up point. Funny and polite girls work there
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Anonymous review
November 15, 2020
It's November 2020 - it's just terrible, not the prices on this site.
Back in the spring and summer of 2020, bv was a regular customer of the site and ordered a lot. Very convenient. The delivery is always good, courteous couriers. Neat. Everything came well packed and of high quality. I ordered from different categories.
Previously, prices were acceptable for many goods: electronics, cosmetics, clothing, shoes, and much can be purchased for household needs. And even cheaper than in local online stores and retail on the market.
Since November, the site has been affected... some kind of revolution... As always, everyone got off to a good start, and then you can safely "make money and that's it ...
Prices are space. On any Russian site, you can take the same positions cheaper by at least a thousand (!) Pay a mortgage and still get cheaper than from this site!
There are no electrical products of many of those that were before. Clothes and shoes - even in our boutiques, Italian is cheaper than Turkish-Chinese here...
I asked a question in the Telegram channel of the site about high prices and received a neutral answer "depends on the promotion", and after that the following comment from Ekaterina's specialist was followed by "Ekaterina WB Specialist
This communication channel is no longer supported, so if you have any further questions, please contact us in the "Requests" section.
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Елена Т.
Level 4 Local Expert
September 12, 2020
The best store in the republic!!! A large selection, high-quality goods, original things, there is a return without problems, good service, the only thing is that delivery is 10 days, delivery in Moscow the next day, but nothing can be done! It's already scary to imagine how to live without you)))) Well done!!! Prosperity to you here!!!
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Laniakea
Level 30 Local Expert
July 3, 2020
The best online store, everything is in stock, fast return, fast delivery, high-quality products, I recommend
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Елена Б
Level 7 Local Expert
December 14, 2022
The issue point is super.
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Ирина
Level 7 Local Expert
February 21, 2020
A clean and well-maintained point of receipt of goods, a noticeable location, polite managers
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Дмитрий Фотограф
Level 5 Local Expert
March 9, 2020
They do not issue orders by choice, if 4 items have arrived, then you need to pick up everything... And I only wanted 3