The office is completely disorganised and messy, there doesn't seem to be much of a system for organising the packages. As a result there often a long queue because it takes the worker a long time to find the customers' packages.
1
Ирина Стренакова
Level 2 Local Expert
October 18
▎Feedback about the order pick-up point
Unfortunately, my impression of this pick-up point is extremely negative. The main problem is extremely slow maintenance, especially when a young person is working. It seems that he constantly does not want to do something, he gets annoyed and shows disrespect to customers.
The service is terrible: the slowness, irritability of the employee and his unwillingness to do his job spoil the whole impression of receiving the order.
Unfortunately, this is the only pick-up point located near my house. If I had the opportunity to choose, I definitely would not order anything else at this point.
I am sure that replacing this employee will significantly increase the efficiency of the pick-up point and improve the customer experience.
I hope my feedback will be taken into account and the situation will change for the better.
See original · Русский
2
Голубой Выпрямитель
Level 5 Local Expert
October 22
The room is small, but at the same time everything you need and even ottomans to sit and wait in line is also there. I mostly get to the shifts of a young guy, he serves people quickly enough, plus he is always very polite, and if there are any questions, he always strives to help