Xistore
409 reviews
February 9
Polite and attentive intern and consultant, we received professional advice and recommendations. I also liked the convenient location. Despite the queue that had formed, the guys quickly served everyone. Of course, I rate it perfectly.
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January 14
I would like to express my deep gratitude for the excellent service, help in choosing a phone model, and answers to all your questions in an accessible language. I am very pleased! My son is delighted with the phone. Special thanks to Alexander Parkhimovich!🙂🙂🙂
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1
December 28, 2024
My assessment is based on the impression of the consultant's work. Unfortunately, or fortunately, I do not know what his name is. But I still want to describe my purchase that took place today. We came with a specific purpose, to buy a robot vacuum cleaner. E-10 like. It costs 300 rubles. How do you like this price for dating? I think this is the best deal on the market. And oh, my surprise, when literally from the very first phrases, they begin to dissuade me from buying this product. They literally say not to buy. Of course, the word don't buy wasn't mentioned, but there wasn't a single argument in favor of buying either. The whole product presentation started with why you don't need it. When in the process of selling this model of vacuum cleaner, I pointed out that I already have the cheapest vacuum cleaner from the line, only a vertical one for 130 rubles, which I have been using for the third year and am as happy as possible. I was told, you know, I hear a lot of negative things about him so often. Apparently, someone uses it.
Next, I asked for a filter for the vertical vacuum cleaner and they immediately told me no, we don't have one. To be honest, I didn't have a single desire to ask where to buy.
At the same time, I think it was said in a hurry)
Then, the consultant played the role that maybe some filter from more EXPENSIVE models would fit our model) and it so happened that there was a filter specifically for our vacuum cleaner 🙀
Big greetings to the bespectacled young man working at the Surganova Street store, who sold an e 10 vacuum cleaner to a couple today. You practically dissuaded us from buying, but we persevered))
And you have never regretted buying xystor products for many years now)
I feel a little sorry for the store manager.
I repeat, the vacuum cleaner is excellent, the only question is the situation.
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2
December 29, 2024
The location and everything else is ok. There was a strong stench in the hall. The employee spoke incredibly quietly. Literally quieter than the background music. He answered questions about the product in monosyllables. Perhaps it was not a consultant, but an employee of the PVZ, otherwise why would it be a burden for him to answer questions?!
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August 19, 2024
Great place! Competent, polite sellers! I needed a thermos bottle that keeps me warm for a long time. I traveled all over the city. The maximum that they could offer me was 6 hours, and that's not the maximum temperature, and by the 6th hour the contents of the thermos will be warm.
In desperation, I went into this store. The saleswoman (unfortunately, she did not remember the name) quickly guided me to the manufacturer and advised me on the product, based on my preferences.
God! What kind of thermos is this! It keeps the maximum temperature for about 12 hours, after 24 hours the contents are warm!
Thank you very much! For service, advice, high-quality goods!
Keep it up !!!
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2
March 20
I give one star to a specific seller, although you can't even call him a sales consultant at all. It feels like we came to his house and still dare to ask him some questions. I have never seen such a boorish attitude anywhere else. To get an answer about the product, he just had to be asked several times and, perhaps, he would reluctantly answer in a rude way, as if we were asking elementary questions. I'm sorry, but we came for a specific product and wanted to find out the characteristics and see it in operation. But apparently, the information that we read on the site should have been enough for us, according to Vitaly N. This is not the first time we have purchased various gadgets in this particular store, but we have never seen such terrible and boorish behavior before.
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January 27
It's okay as long as you choose the product to buy in this store, but as soon as you return the product, the true face of the store's employees and their service center immediately opens, and do not write under the template that you value your customers, these are empty words! Whether I will contact this store and service in the future is definitely not. I advise you to think 100 times before buying in this store.
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February 18
We are extremely disappointed with the products of Novotrade Xi Store. We were sold a product that turned out to be of poor quality, and instead of getting a refund, we were fed promises, deception, and repairs that could not actually be opened or repaired. The products are unrepairable and cannot even be opened, but at the same time we were constantly told that "repairs" were being carried out: the device was working. This behavior is pure deception and deception of customers. Money and nerves are wasted. It's a shame that the breakdown came to light after the New Year, because it was a gift. Now these "masters" of trading are singing songs that would refund the money in up to 30 days. We do not recommend it to anyone!
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November 22, 2024
I bought an air humidifier in this store (the consultant girl on the phone assured me that this humidifier does not leave puddles under it) as a result, the humidifier leaks, leaves puddles. And the most interesting thing in this situation is that two diagnostics from specialists from your store showed that the humidifier is working properly! I tried to return it 10 days after the purchase, but they refused me. As a result, the defective humidifier is at home, which I cannot use, no one has returned the money to me. Therefore, I do not advise you to purchase goods in this store!!!! This is the first time I've encountered such a situation! Any product, even without defects, can be returned within 14 days!!!!! no matter how much I contacted your store, no one helped me solve this issue. I ask the management to pay attention to my situation!
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2
February 14
Communicating with the online store's delivery service left a disgusting impression. I will describe the situation - my phone broke down, it was not possible to repair it due to the high workload at work, but I was still available in messengers (Viber, Telegram). The phone model I needed was available, but I was warned that it was only available in another city in the color I chose. I agreed to wait until the delivery was done. So far, everything looks good, right? An important point is that from the very beginning, I warned the employees with whom I communicated that my mobile phone was inoperable and that communication with me could only be maintained through e-mail and messengers, where we actually communicated with them. I gave them my home address, and we agreed on a date and time interval. I was warned that I need to be in touch on the day of delivery. OK, that day is coming - I understand that I will have to stay late at work and will not be able to be at home in the specified interval. I write to them in advance that they say so and so, is it possible to change the delivery address or at least shift the time later. The first employee says he will try his best. Alternatively, you can pick them up by pickup from their company store the next day. I write that it's OK, I agree to pick up, since the store is not so far from me, it won't be difficult for me to walk. BUT then they still offer me a delivery option with a postponement of the date even further, I refuse, I say that they say I just agreed to pick up. Then they switch me to another specialist, who begins to explain to me that their delivery service is third-party and in general the driver could not contact me by phone (!!!), and therefore my delivery is canceled for today and it will not be possible to pick up myself because it is necessary that there were two unsuccessful delivery attempts (and I still have only one) and only after that they will be able to transfer the product to the store. Facepalm.. then why was it necessary to offer the pickup option at all, if this is not possible in these circumstances?.. And why couldn't two of the employees I talked to warn the driver in advance that my phone wasn't working and I needed to keep in touch with them through their social network? This is a service, I'm very impressed... (no)
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February 5
I would like to express my gratitude to the store staff for their attentive and empathetic attitude towards visitors. I couldn't connect the Mi Band 7 wristband to my phone, an employee helped me do it. Thank you.
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October 2, 2024
Friendly and pleasant staff, helped with the exchange and selection of watches for replacement under warranty without problems. The inside is clean and tidy.
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December 20, 2024
A great store. The service in Grodno is at the highest level. The staff is polite and patient. There were no delays in the delivery time.
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January 26
Once I get to know them and their service, I won't stop buying)))
The consultants are excellent, the delivery is excellent. Special thanks to the customer service! We changed the children's watches three times under warranty, because it's a bad batch!
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November 17, 2024
I took the phone in the store in installments . Everything was quickly arranged and competently consulted. Thanks to Alexander.
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1
March 3
Excellent store, location within walking distance from the metro, friendly staff
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November 11, 2024
well, the store is small, but there is enough assortment
, but the situation was very disappointing when one of the component parts was forgotten and not delivered, they waited for another 5 days: (
they will come down to three))
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July 31, 2024
A good store and consultants. If you are lucky and the product turns out to be working. If it breaks down the next day, "Go to the service center with your product, my friend." There they will wait for 3 weeks of imprisonment. And joy, you can go pick up the breakdown. And then go back to the store with him and you can return it there. Instead of solving the problem quickly, you run around the city for a month and wait for it is not clear what. Another moment, not critical. But still. Not a single hint of an apology. The attitude is like I'm distracting them a lot from something important. Thank you, of course, but you've lost a regular customer with such a rotten approach. And not just me
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2
November 15, 2023
I chose a tablet as a gift. I was very pleasantly surprised by the work of specialists. Andrey and Ilya helped to re-register the order in the Online store in order to save the accumulation of points. Super friendly, polite and knowledgeable people. It's not the first time I've applied and I'm satisfied! Thank you for your work
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1
January 16, 2024
I doubt very much that I will buy this in the store. Polite sellers, not a bad assortment. But there was an incident: they sold a product that showed incorrect humidity parameters in the laboratory Where I work. At the same time, they are significantly incorrect. To which I was told that the product is non-refundable and guaranteed, since according to the warranty department it works. It really works, but how can it be that a standardized laboratory gives worse data than it is unclear which person? I provided a video of the tests, the warranty department provided Filkin with a certificate: just the words that their indicators are correct. When buying goods here, you need to understand that you are buying goods in fact without a guarantee. Perhaps when the defect is obvious, it will be accepted, but the poor-quality work of the product will be evaluated as a working product. If the price of the issue was not $ 10, as the value of the goods I bought, I would sue. Or if the court compensated for my time spent on the trial, I would also get caught. Maybe I'll do it again, it's frankly a pity for the time
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2
1
September 22, 2023
The store is good, the TV was delivered from the warehouse to the store very quickly. The staff is polite, friendly, competent in all matters of their specialization. I especially want to mention Pavel's consultant) I told you everything in detail about different types of equipment) We are satisfied with both the purchase and the qualifications of the staff of this store)
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3
May 27, 2024
I ordered headphones. I decided to pick it up, because in my experience couriers can be unreliable and pick it up myself faster.
The store is good, wide selection, courteous staff, convenient product purchase process (from ordering on the website to pickup).
But their aggressive sales and the desire to SELL goods without understanding the purpose and request of the customer are annoying.
At first, when confirming the order by phone, I was offered a discounted mosquito repellent. I asked what kind of model it was. In response, "and look, they are at a discount in the products of the week." That's all. I confirmed the order and said goodbye.
What was my surprise when they told me in the store that I had ordered both headphones and a mosquito repellent device!) It's amazing, I didn't give my consent, but we decided to add it. Okay, let's say me and the employee didn't understand each other when talking on the phone.
Then it's more fun: in the process of buying the product, they tried to sell me an air humidifier and a hydrogel film on my phone. I didn't even ask about it.
Guys, I came to pick up my product, not to buy anything else. This is already a bazaar: but buy this, take this and get that. You don't even know what I need and what I don't need.
Total: once is an accident, two is a coincidence, three is a trend.
I came to the conclusion that the purpose of the store chain is not to understand what the customer needs, but simply to sell)
So it seems to me that it is better to buy through delivery or not order at all)
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March 4, 2024
03.03 I placed an order for a robot vacuum cleaner from this point. They called me back and told me that everything was OK and I could come. Upon arrival, it turned out that the robot was a vacuum cleaner with a "nuance" in the form of a constant error. Why couldn't this be said immediately over the phone - the "mystery of the hole"
Consultant agreed to help and look at other points, because a vacuum cleaner was needed today and there is no reason to wait for delivery. They found it on a magnet in Petrovshchina. Next, I was informed that they had transferred the reservation to the magnet via their telegram chat and I could safely go there.
What a pleasant surprise was on the magnet when I was informed that there was a vacuum cleaner on the armor, but not on my armor
Bottom line: 1.5 hours of driving around the city and fuel were spent, it was not possible to buy a vacuum cleaner on this network and a lesson for the future that it is better not to mess with histor :)
The vacuum cleaner was successfully purchased in another online store.
UPD 04.03
They called back the next day, apologized for the situation, and credited 20 points to the office as an apology
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2
1
August 5, 2023
The staff is quite experienced in their field, and very sociable and friendly, everyone will tell you everything, there are a lot of goods, but not all of them, there is a wide range of goods on the site, the quality of the goods is also good, despite the fact that China, there are discounts, there are promotions, unfortunately there is no parking, the location is as convenient as possible.
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December 11, 2024
I bought a product for a promotion, but they wanted to calculate it at the full price.
I had to go to the website and show the price, although I booked the product by phone with a clarification of availability and price.
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2
April 12, 2024
A wonderful store, there are always a lot of new products. The store is small, but the choice is good. The constant promotions are encouraging. The technique has not failed yet.
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August 12, 2024
Cool, well done guys, I bought an electric scooter. They helped me upload it. The bonus card was also credited to the account of 50 rubles for the purchase. Thanks!
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3
March 8, 2024
The store is not big, but a lot of interesting things can be purchased, but it's hard to talk about porkovochki, and the staff is polite, everything about your choice will be explained
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September 1, 2023
It's a pretty good store. Huge selection, divine prices, often excellent discounts. Good staff, if you have any questions, they will tell you everything correctly. Problems? - they will decide.
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3
February 8, 2024
It turns out that this is one of the first (or even the 1st!) Xiaomi branded electronics store. At a minimum, the assortment here is much wider than at their own point in Dana Mall.
Although there is not enough space in the shop, but the atmosphere is pleasant! The consultants are competent.
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October 26, 2024
A good assortment, but the prices are interesting at discounts.
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December 11, 2023
The downside is due to the frankly fake campaign to exchange old equipment for new ones with a symbolic surcharge. The site announced the exchange of "a broken POCO M3 Pro 5G for a brand new Xiaomi Band 7 for just 1 penny." I was offered 5 rubles for a worker in Redme 5A film and cases. The same amount was offered for a broken Note with a broken matrix. I planned to use the exchange to at least partially compensate for the tangible overprise of the company when buying the 8th band, but I lost it ((. It would be better to buy it on Ozone without a 40-ruble overpayment and searching for parking in the city center. And do not talk about the fact that you are honest taxpayers and therefore you are expensive. The claim is not to "expensive", but to the fact that, having lured with a fictitious benefit, they eventually forced them to buy their goods at an inflated price. The staff is polite. The action is fraudulent. It led to a bucket of negativity poured on the company. Say hello to your marketer.
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2
1
December 1, 2023
A great store. A good selection of goods. Very polite sellers. Even the discount card was immediately offered upon purchase. I chose a tablet through the website, but I only came to pick them up. It is convenient that it is located nearby. I recommend.
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December 20, 2023
Wonderful guys work there! I bought a mop, and I was immediately told to keep an eye on the elastic bands, do not lose them otherwise it will start to leak. But in the end it got lost, I was so upset, because this is not a warranty case, and a mop without this rubber band is simply not suitable for full use, and I did not find a rubber band where to buy it. But I got a call from the store and they said they could help me, there is no limit to happiness, thank you for the New Year's miracles!)
I will look in and buy your goods even more often
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September 7, 2024
It seems that everything is there that is needed. The staff is friendly, but sometimes too intrusive, but everything is fine
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April 4, 2023
A good store with a large selection of products from this manufacturer. Sociable consultants will clearly explain and show the product. I recommend. From 150 discount card for free... Information about the discount is sent to the phone.
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4
1
December 2, 2024
A great store, the sellers are very polite!
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January 2, 2024
Convenient location, pleasant sellers, everything is clear and to the point. Convenient booking service! Thanks!
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2
January 26, 2023
A good store. Although not large in area, as a rule, everything that is stated on the site is always available. I bought almost all my gadgets here, there were never any complaints about either the quality or the warranty. The staff is competent, attentive and not intrusive, but if necessary, they will tell and show everything in detail.
Thank you for your work.
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4
July 7, 2023
Honestly, I never thought that Xiaomi's quality and attitude could be so disgusting. A deerma spray mop was purchased. That's where the advantages end. After several cleanups, the fasteners break (as it turned out, there are a dime a dozen complaints about it and precisely because of the fasteners)
I gave it to the store (the seller did not want to take it at all) for the so-called diagnostics. The "diagnostician" made a "diagnosis" - the mop was good, it just broke down from who knows what.
And the fact that the plastic is made of aries and sticks just at the junction, then we omit it, no one is going to figure it out in more detail.
Well, okay, the hat product is rare, but at least you didn't embarrass yourself and didn't send a letter saying that the mop is in STORAGE in the store and you will have to pay for it. Have you guys heard anything about recycling your garbage? In general, it's a little disgusting)
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4
1
September 17, 2024
Responsive staff. But ordering something to order is a problem. I wanted a 120V wire. No, they are disassembling, it is impossible to order.
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January 27
Good communication with customers and excellent product
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December 26, 2023
A great store with competent staff who can listen and offer a good option, as well as deliver everything within the agreed time frame.
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3
April 21, 2023
It's a nice shop. I needed a powerbank and a set of screwdrivers for my laptop. Everything was picked up and we were satisfied. *prices, of course, are slightly higher than the "average for the ward"
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4
August 15, 2024
Nice place, good staff, fast service.
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April 20, 2024
The staff communicated very pretentiously and arrogantly, only negative impressions remained, it was as unpleasant as possible to stay there and even more so I did not want to consider something for purchase.
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1
2
March 30, 2024
A normal Xiaomi store. A nice room, a good selection of goods. A convenient schedule.
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December 26, 2023
It seems that the store is large, but the employees are sluggish, very slow in the absence of customers, there was a feeling that I was very disturbing them and interrupting them by coming to pick up an order made via the Internet. The lighting in the store is gloomy, you go into a dungeon, an unpleasant impression
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2
October 23, 2023
Good and attentive consultants, they will tell you everything, gave recommendations, helped to connect the device, bought it not for the first time in this store, I recommend
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September 21, 2024
It's not the first time I've picked up an item in a store. This time I was stunned . Incompetence of the staff, rudeness and rudeness.
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