09/24/24 I was sent a message that a parcel had arrived at the department. There was also a link in the message to the department's working hours. I clicked on the link and saw the time: from 9:00 to 21:00. I planned a trip for the parcel.
At 20:05, I just "said hello" to the closed door, which had the inscription "sorry, sorry, but we are working until 19:00 today."
I have a question: 1. Why didn't they write to me about the change of the working mode with an SMS that my parcel was delivered, 2. Why the working mode was not changed on the website.
I don't understand such an irresponsible attitude to someone else's time!!! The mood is ruined. I attach a photo and a screenshot of the site (which shows the time at which I came for the parcel).
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Show business's response
аня невелова
Level 5 Local Expert
January 22
It's clean inside, it's nice to be there. There is a very nice girl who opened the doors at exactly 9:00 (this is important for me, I needed to get it as early as possible). The package was delivered very quickly, at 9:02 I was already outside. I read the reviews and was ready for the worst…But the only disadvantages are not a very good location and the fact that the service indicated that you can get it by SMS code, but in fact only by passport
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Show business's response
Egor Chirkov
Level 4 Local Expert
June 5
Very difficult rules. There are constant problems with issuing an order. There is no way to physically come and pick it up. They can't give the package to anyone except me. Then work 24/7 So that the person who works more than "You" can pick up their things.