Западный Тракт
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Maladziozhnaja
760 m
Centr milasernasci
480 m
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Type of tours:horse riding, ecological, exotic, student, rural tourism, children, car, individual, ski, weekend, guided, bus, holiday tours, school, recreational, youth, adventure, entertainment, corporate holiday, business tours, gastronomic
Country:Poland, Lithuania, Ukraine, Germany, Russia, Latvia, Austria, Italy, Belarus, France, Czech Republic
Regions of the world:Russia and CIS, Baltic and Scandinavia, Eastern Europe
3 reviews
August 25, 2024
I went on tour from August 17, 2024 "The whole of Belarus in 7 days". I took a bus out of Moscow. From the very beginning, I felt the care and attention from the company and the guide. The organizer from Moscow is Around the world. The accompanying guide is Mikhail Lukashen. Everything was organized at a high level, and we were very lucky to have a guide. There were no delays, all conflict situations were instantly resolved and his high-quality work as a guide raised the impressions of traveling to beautiful places. Thanks to the guide, I learned a lot, I really told a lot, it was interesting and with a great sense of humor. I have kept an unforgettable travel experience. The tour program is interesting and varied, I wish Mikhail and recommend him to all travelers. Bus, hotels, meals are available.
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August 31, 2024
I think that I will express the general opinion of the entire group traveling with the Western Tract on the 10-day route "Land under white Wings" from 08/10/2024. The organization of the tour causes only indignation. After leaving Moscow, we were informed that the designated guide-escort would not be able to go. We were taken to Arkhipovka together with another group on a large comfortable bus, where we were met by a minibus with a luggage trailer. At the same time, the description of the tour indicated that the minibus is provided only to a group of less than 17 people, there were 17 of us. The bus is not suitable for tourist trips, the distance between the rows is very small, the seats behind the driver generally have almost no legroom, I had to go with my legs tucked in. At the same time, the crossings are long, up to 600 km. There was no view in the back seats. The air conditioner couldn't cope, the back rows were suffering from stuffiness. The meeting attendant (Vera) does not have certification, she does not have information, she was justified by the fact that she was sent temporarily, for 2 days. So there was no inspection of the Kremlin in Smolensk. They dropped me off near a piece of wall, told me to walk around. We asked for a ride to the Assumption Cathedral, we searched for information on the Internet ourselves.naturally, there was no travel information on the route. Vera was replaced in Minsk by Alla, who is certified, but leads excursions only in Minsk. We looked at Minsk, but they sent us to Belaz alone, only with a driver. So we drove in silence, asking the driver questions about what we were passing through. After leaving Minsk, there is again no information on the route, sometimes we talk about the Belarusian move. The driver expressed dissatisfaction that he was sent with our group, constantly trying to find a replacement on the phone. In Brest, the escort was changed again, while no one warned us that we were leaving immediately after breakfast, since Alla left in the evening, Natalia appeared when breakfast was already on. They had to run for their suitcases in 10 minutes, because the excursion to the Brest Fortress was about to begin. Natalia also does not have a certificate as a guide, so she does not have information on the route. But she's the only one who even tried to smooth over the situation, seeing our outrage. By this time, the travelers themselves had stocked up on travel guides to Belarus, and they read for everyone during their travels. Natalia also tried to find something on the Internet. The Brest tour was truncated, they did not show the pedestrian street, the Greenhouse, the monument 1000 Brest… In Grodno, the local guide was in a hurry for the next tour, so he shortened the tour by half an hour, of course, they could not see everything. In Lida, Natalia had to arrange for at least a half-hour tour of the castle, right on the go, while we ourselves had to buy entrance tickets, although the program included an inspection of the Lida Castle. There was no declared excursion in Novogrudok, since Natalia is not a tour guide, she was in Grodno and in Novogrudok for the first time in her life. I also want to warn you about the hotel in Pinsk. Pripyat looks like a flophouse. Dirty, smelling of tobacco, dirty bed linen in some rooms, no cupboards, somewhere there was not even a nail to hang clothes. Of course, there were also positive aspects. The work of some local guides: Alexandra at Belaz, Svetlana in Motola, a stunning folklore ensemble there, a sweet girl at the Nature Museum in Belovezhskaya Pushcha, Sergei in Pinsk, in love with his city, Dmitry in Mogilev… Thank them very much! To the drivers who returned us to Moscow, two Alexanders, who at least tried to adjust the air conditioner and start the TV set-top box, however unsuccessfully, many thanks. It is a pity that the expectations of the trip were not fulfilled. Almost all the members of the group read positive reviews about the 7-day route and excellent guides, and thought that the 10-day route would please them even more. We wrote a claim to the host company "Western Tract", signed it, but I'm afraid it's unlikely to be published in the reviews. I would like the travel agency to learn a lesson from this situation. I am completing my review. The company reviewed the claim and, together with an apology, refunded 30% of the tour price. I am glad that they value their reputation and admit their mistakes. Thanks to Dmitry from the travel agency "Home rest", through which the tour was purchased, for the prompt communication.
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August 26, 2024
10-day tour of Belarus "Land under the white wings", tour operator "Western tract". The tour dates are from August 10 to August 19, 2024. I couldn't help but write this review to warn other tourists who risk contacting this travel agency.
I have been planning to visit Belarus for a long time, mainly for the sake of getting to know the Brest fortress. This tour attracted an unusual excursion program – the number of cities and towns to visit favourably distinguished it from other offers. Finally, I decided to go to Belarus by bus, rather than fly to Minsk by plane, with the offer of the tour operator to visit Smolensk and its famous Kremlin fortress on the way with an excursion. What came out of this idea in the end? Ten days in a crouched position in a minibus, in no way designed for the "comfortable" movement of tourists. The suitcase was pretty battered when driving on Belarusian roads in a minivan trailer. The most unexpected and unpleasant thing is that the group did not get an accompanying guide. On the route, the group was accompanied by three "guides" in turn: Vera looked at the group in bewilderment, it seemed to be the first time in Smolensk, and gladly switched to communicating with some tourists about children and grandchildren; Alla was constantly late for the departure of our unfortunate stagecoach, and made it clear with all her appearance that she was with us not for long; Natalia – tried to smooth out the impression somehow, but honestly admitted that she was a guide to international destinations, and had not been to many cities of Belarus herself, and was glad to visit them with our group. As a result, thanks to the efforts of this trio of "guides": Smolensk was not seen from the word at all, thanks to other tourists who suggested to Vera that it was necessary to stop at the Smolensk Cathedral. Not a word was heard about Belarus, its history, culture, and national peculiarities. Natalia tried, except that she read from a printed (apparently, in the evening before the tour) piece of paper. There was virtually no free time in the cities for self–inspection - many walking "excursions" were reduced due to the need to go to an object ordered at a specific time or go to the next point on the program. It is especially insulting for Brest – they certainly looked at the fortress, but they did not give it a walk on its own even for half an hour; this is understandable – a walking tour of Brest also did not take place due to the rush for lunch. In general, it was not possible to inspect much of what was promised under the program, largely due to the incompetence of the "guides". Meals along the route, hotels are generally fine (with the exception of Pripyat, you can only sleep in this hotel, preferably without turning on the light. There is a balcony for smokers on each floor, because of which it is highly discouraged to open windows and even more so to sleep with an open window). I could write a lot more about this tour. But who will read it. As a conclusion: dear tour operator! Is it how much you have to dislike your country in order to show it in the most unsightly way? So that the memories of it cause tourists to be disgusted and unwilling to come here? I've been traveling around the world and in Russia for decades, but this is the first time I've met with such an ugly attitude from a tour group.
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