Zerno
Business hours
Open until 11:00 PM
Directions
Улица Шевченко
350 m
72 reviews
November 11, 2024
We go into the grain occasionally, we almost always see new waiters, the service is lame but tolerable, I recently went in with my daughter and made an order, (I want to note that after ordering, the waiter clarified with a dissatisfied voice, and that's it?? Although people take a cup of coffee in the hall and sit for more than an hour! I ordered a drink, dessert and a second course), we eat and the child asked to walk around (she is not even 2 years old) calmly played, walked around without touching anyone, I watched her so that she did not approach anyone, customers are sitting,smiling, and then the waitress comes up and says:if something happens, we are not responsible, I tell her that I am watching her and it is clear, then she puts forward that she is interfering with other clients, I ask what? The waitress started talking nonsense that we made a mess, although it was clean, I asked to show where it was dirty after us? Then he says, accusing me, I ask to call the admin, a guy comes (introduced himself as a senior manager, although then the admin said that he was a supervisor), says that you can't make noise in a coffee shop, it's a coffee shop!I ask them to provide me with the rules where it is prescribed (I will say right away that my daughter did not scream, she just walked near our table) and since they have it like this, they should hang signs that you can not with children! Should I forbid her to go now? After I ask him to invite me, he says with a grin (to me that you should call the CEO here) and leaves without providing their rules of conduct, a real admin came and answered incomprehensibly that they would train the staff, she apologized but this did not change the situation.I am still shocked that I was run over by the staff of such an institution.
I want to draw your attention to the fact that there are excellent coffee shops nearby,ANT'S,PASTA where the service is head and shoulders higher,cozy,there is a playroom and we have been going there with a child since birth and have never encountered such a thing.
Zerno, you should train your staff before allowing them to work, and if you have such rules, specify them at the entrance!
See original · Русский
2
September 17, 2024
We had dinner here
Amazing service, they will tell you in detail about any food
Live music
Very tasty bread and various spreads
Beautiful interior
The trick of the restaurant is that they have their own meat
See original · Русский
September 22, 2024
The place is atmospheric. Breakfasts for every taste. The interior is stylish. Clear. The service is at the highest level! There is a shop with local delicacies and pastries. I recommend it)
See original · Русский
