There are no questions for the store. There are always discounts and promotions. It's all great and super, I buy there all the time.
But as for the staff... there is a woman (not very old, but not very young either) who will roll her eyes and make a disgruntled "tttsss" at any question. Rude, not polite, "literally does not greet." Somewhat incompetent. I always buy the same food for my cat, but at one point it just sold out and I had to look for an alternative. I asked this person for advice (at that time I had no idea what she was like), and as a result I was convicted of KILLING my cat with cheap food and tried to snort a Horse Meat Piano (which did not justify its price) for 50p (although I take food that costs 35p, the difference is 15 rubles).
Administration, please pay attention to this employee. You can't mistake her for anyone else, there's only one like her.
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Gerrero
Level 25 Local Expert
August 30, 2024
There are probably no complaints about the network. But to the store - definitely YES.
I made an online order. More than 3 positions. I ordered it. The next day I call the call center, because the status indicates "partially assembled". They confirm this to me, they say that there is one position left from the order. When I asked when they would assemble, they replied that it would be for lunch.
After lunch, I call the store itself. The order has been collected - come. OK. I arrive an hour after the call and they tell me that he is not ready. That one of the order items is just coming. And when it will be - today.
Naturally, I'm asking: How did it happen if I called this store an hour ago? Answer: oh, I'm sorry, I made a mistake. Apparently, the seller thinks that I have a lot of free time. Or free gasoline in my pocket...
I had to call the call center again and transfer the order to another store.
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Ангелина Л.
Level 3 Local Expert
August 21, 2024
Employees do not come to work on time. According to the schedule, it is written that the working day is from 10. At 10:12 the doors are closed, the light is not on, there is no one inside. They always close ahead of the time indicated on the chart
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Елена Петренко
Level 3 Local Expert
November 11, 2022
Excellent, professional and friendly staff. They will always prompt and advise. I would like to mention the seller Olga. This is a seller from God, I have repeatedly seen how our pets treat her, and they know a lot about people. The assortment in the store is excellent, you can always choose everything you need.
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Татьяна
Level 14 Local Expert
May 23, 2023
A standard online store
Parking lot
A good range of products
I recommend you all to visit.
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ТАТЬЯНА Смирнова
Level 6 Local Expert
October 10, 2023
A great store with a good assortment.
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Фалейчик Сергей
Level 6 Local Expert
July 5, 2022
A fairly large store. There is a choice, and in different price categories.
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Ольга К.
Level 3 Local Expert
March 2, 2019
I liked it!! The staff is polite! They answered all my questions.They suggested what is needed for my kitten and how to help him settle into a new place. The atmosphere is friendly. I noticed that not many customers address the girls by name and as old acquaintances. I hope that I will become such a buyer.
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владимир лапатин
Level 4 Local Expert
October 9, 2023
Super thanks
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Алекс 1979
Level 7 Local Expert
November 30, 2019
A good store has a lot of pet supplies. It's a pity that the section with live goods was removed. A wonderful paint was purchased in it.
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Hit Combo
Level 13 Local Expert
June 11, 2020
A large selection, adequate price tags, now they have changed the conditions for discounts - it has become more expensive
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Аксения Деньговская
Level 9 Local Expert
January 3, 2022
It's fine, the dog didn't complain.
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Оксана С.
Level 6 Local Expert
November 26, 2018
It's a good pet store. Polite staff. And there is always grass for cats in stock!
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Кристина Халеева
Level 5 Local Expert
March 10, 2020
A wide range of products and all sorts of nice things for animals
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onkel Kurt
Level 14 Local Expert
November 16, 2019
It's a good shop, but Dr. Vet in Hippo is cheaper
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Евгения
Level 9 Local Expert
February 24, 2020
It's not a big store. If you ask the sellers for advice, they never know anything.