To be honest, I'm tired of putting up with the problems of this bank. For several years now, their mobile app has been sliding below the baseboard. I thought this circus with the transfer of processing would be the last straw, but I gave it one last chance. But now, it's not going anywhere. The bank has been having problems with ATMs for several months now. One has not been working in this branch since the summer, a second one has been installed and it does not accept virtual cards (although there is a chip there), but what difference does it make, even if it is activated, I cannot deposit money either, because the ATM does not accept them. It's the same with the ATM in the crown. It feels like the bank's top managers have set the task of losing all loyal users.
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Иван Якубович
Level 11 Local Expert
August 8
I was first in line to contact a specialist for 50 minutes, 50 minutes! This is not normal. Regarding the cashback, the bank decided to quietly change the condition for issuing cashback, so that only when you click on the button from the 1st-5th day of the month, a cashback is issued. As a result, I haven't received a cashback in 2 months. It's become a terrible bank!
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2
Show business's response
Dmitri Kotchourine
Level 5 Local Expert
November 26
Extremely slow service and huge queues. People take a ticket and go off into the sunset, then one other third appears right in front of you and the operator accepts them all, although there was only one person in front of you, as a result, you can sit indefinitely!!!