It's not a bad restaurant to go there exactly once. We are tourists from Russia, and everything would be fine: delicious fishbarmak from sturgeon, we came here for it, delicious salad from fried zucchini, but! The service is at zero. We found out in advance if there are sturgeon dishes available. The manager of the restaurant or the hostess, I don't know who exactly is responding to them on WhatsApp, wrote that the dishes are available. We got acquainted with the menu in advance, planned that we would take a steak from a sturgeon. What do you think? We arrive at the restaurant, and of all the dishes with sturgeon, there is only fishbarmak. I do not know what the person who wrote to me in the chat was thinking. Therefore, there was not much choice, we came to try the sturgeon, so we took a fishbarmak. It was delicious. I also ordered rolls called "Pyramid". I attached a photo from the menu and what was brought to me. And I was completely at a loss for what I got. Do you see the similarities between the rolls that I ordered and the ones that were brought to me? All I see is a similarity in shape. When asked where the declared fish is in my rolls, the waiter did not answer anything. Nothing at all. I do not know, maybe it is not customary in Kazakhstan to respond to customer complaints, or only in this restaurant (with fairly high prices) they decided that they could ignore the comments. I was disappointed with the service, of course, this is also about the condition that we pay 10% for the service.
Yes, the hot is delicious, the salad is too. I really have never seen such fish rolls. These were rolls for more than 500 Russian rubles with cream cheese. I will buy a jar of this cheese at the store for this price and roll 3 times more rolls with this filling myself. I was disappointed by the inaction on the part of the staff, I would not have come here anymore.
Apparently, the authors of positive reviews with admiration for the service have not been in decent places and do not know how to serve the client.
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Оксана Трегубова
Level 10 Local Expert
August 31
This is how this pretentious place with a beautiful view was advertised to me. I love my Kazakhstan very much. But, there is a very peculiar cuisine here. The price tag is very high. My daughter ordered mini chebureks. I won't say a bad word about them. But the waiters are very unfriendly, almost angry and don't give a damn about the guests. And the worst thing is that there is a terrible swamp smell on the famous terrace. Well, the view is also swampy, respectively. Although, it's still beautiful. They came for the sake of the view.
I ordered miso soup, and as a result, the tofu in it turned sour, and there were more mushrooms than in mushroom soup.
There is no coffee at all, they probably removed it so that people would not stay too long.