Ostrov Hotel
491 review
August 8, 2024
This place will leave a vivid impression in my life. We were met by a very polite concierge, we had dinner at the cafe at the hotel, where everything was very tasty, our car was in a safe parking lot, everything was fine, but ... the sighs of vacationing guests were heard all night, which made it extremely difficult to sleep. And we were passing through to Astana and we really wanted to sleep. The cost is good, but there is one thing. Love Island in general.
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2
December 9, 2024
Cozy, inexpensive, huge Parking. There are rooms for smokers, which is important to me. Far from the center of Kostanay, but near Kostanay Plaza, the largest shopping center in the city. It is located in a convenient location for entry and exit into Russia
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1
January 11
Yes, everything is fine and there is air conditioning, thank you, but there is no way to close the batteries, but it was hot there, and it blows very hard outside the window, and in winter it seems like you can't use air conditioning and the deposit for the room is of course trash and the last century, upon departure, the maid had to check the condition of the room, but for some reason it did not work I got my master key for all the rooms and had to run to the 4th floor and open the door and run back. And another joke is a tiny teapot, I was just laughing at the fact that they saved on kettles, but the curtains of as many as 4 types in one room were just amused, thanks
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November 4, 2024
This is a very nice hotel with an excellent cafe on the ground floor. An extensive menu, you can have a full breakfast, lunch and dinner until late.
The rooms are comfortable, clean, and quiet.
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3
August 15, 2024
The reception staff should be polite!
Boorish employees!
I come several times a month.
The rooms are clean.
The food is delicious, I really like it! Friendly and pleasant cafe staff, the reception should learn manners from them!
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1
December 2, 2023
Overall, a good hotel.
It is located in the northern part of Kostanay. It is convenient if you enter by car from Russia through the border crossing of Bugristoe.
There is a huge parking lot for cars behind the hotel building, passenger cars are parked for free for the guests of the Island, cargo 1500 tons per day.
Nearby is the largest shopping mall in the city - Kostanay Plaza.
It is better to book through the Island's own website - they give a 5% discount and do not require prepayment.
There are rooms for smokers - 2nd floor. Non-smoking rooms are on the 3rd and 4th floor. But, as cigarette smoke rises up, including through ventilation, it stinks of smoking in non-smoking rooms. And this is the main problem of this hotel - the smell of smoking is everywhere.
The furnishings in the rooms are acceptable, I lived in the studio - there is everything I need: a small refrigerator, air conditioning, a huge bed, a large TV on the wall, a kettle and dishes, bathrobes, slippers.
The plumbing is damaged, but everything works. Towels are changed every day.
Very tasty breakfasts on the menu, the cost of breakfast is about 2000 rubles.
The center of Kostanay can be reached by car in 10-15 minutes or by taxi in about 700-900t.
Very friendly staff at the reception.
An interesting system of estimated time is a day from the moment of arrival, that is, I stopped by at 16:30, I have to leave before 16:30 the next day. If plans have changed and you need to leave earlier, they recalculate and refund the money for every full day.
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5
August 12, 2024
This is not the first time we have stayed at the hotel. The room is clean, everything you need is there. The staff is polite. A separate respect for the restaurant. Everything is very tasty. Thanks!
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September 14, 2023
Very nice rooms, clean, the most comfortable beds of all the hotels we've been to. Internet, smart TV, refrigerator. The cafe deserves special respect, very tasty dishes with a large assortment, open until late in the evening, after closing, food can be ordered to the room at any time. A landline phone for communication with the hotel staff. In the courtyard there is a cottage building a little cheaper in price, almost as good in quality, but the noise insulation is simpler there, at night, when checking into neighboring rooms, you can hear every word, as well as all the processes in the toilet of the neighboring room. The prices for such a service are quite low. Maximum rating, thanks to the Ostrov hotel and its staff.
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2
September 20, 2024
Very comfortable hotel room, friendly staff, very tasty breakfasts and dinners.
I definitely recommend it to everyone!!!
Thank you very much!!!
Next month I will be with you again!
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3
November 11, 2024
The most disgusting hotel and service.
I booked a two-bed room through the website, drove from the other side, previously wrote to the administrator to confirm the reservation and my room. Everything was confirmed. We arrived with the children at 3 a.m. We were shown to a room, and the room is a single room with one double bed. We are 1 adult and 5 children of different ages ) To my perplexity, to put it mildly, I was simply offered a cot) the administrator did not see it, the prices on the site were not correct, the management refused to give the number, the rooms are occupied, sleep as you want)
Thanks to the maids for being understanding and stealing all the probably free-standing sleeping places from the hotel.
The management did not call back, and did not bring any apologies.
P.s. what "creeping" crawled in the rooms
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3
September 10, 2024
We took the standard room. The room is normal, clean, there is hot water, clean bed linen, hairdryer, soap and soap accessories are also available. Everything is OK, only one minus is a very small bathroom.
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August 28, 2024
Nice hotel, great restaurant. The disadvantages are poor sound insulation of the rooms, you can hear everything that happens nearby in the rooms. Not all rooms have good plumbing. Otherwise, it is quite cozy and comfortable. I recommend
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August 28, 2024
We really liked the Ostrov hotel
The service is decent! Everything is clean! The service is good!
The staff is very polite!
The cuisine is delicious and varied!
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3
August 6, 2024
The VIP room is eclectic, clean except for the toilet and kettle, did not use food, service per unit, payment only by cash or transfer, you cannot use a credit card. WiFi is not working. In principle, it will go for 4350, but a dirty toilet, a bathroom plug in a bag, because there is a hole in the plug and it does not fit the size of the hole in the bathroom. Oh, and the Jacuzzi doesn't work, not hydro massage, not air massage. I was thinking like at home.
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December 15, 2024
The most terrible hotel, if you can call it that, that I have visited. Rude reception, lack of desire to help the client. Incomprehensible demands for additional payment (deposit) for unused options, a smoky room, alconauts and prostitutes roaming the corridors. Only one of the 6 types of the so-called complex could get breakfast, there were no others. If you ask for 2 cups of coffee, the sandwiches will be removed from the set. And this is brief.
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November 9, 2024
A great hotel for any client. The food is delicious, the service is at the highest level, smoking rooms.
I am very satisfied!!!
I recommend staying there, you will not regret it
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3
December 27, 2023
A good hotel in terms of price/quality ratio. There is a small cozy restaurant, the cuisine is delicious, there are also national dishes from friendly countries, such as "tom yam")) Large parking lot. The hotel is conveniently located: upon arrival from Chelyabinsk, it was a very good decision for us to stay here.
Special thanks to Stanislav for his attention.
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1
May 16, 2024
The rooms are not spacious, but clean, and the staff is friendly. We liked it. Thanks to the administrator, she found us 3 rooms nearby, breakfast was ordered in the room (prices are reasonable). We also had dinner at the restaurant, they cook delicious, and ate heartily.
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January 9
I would like to express my gratitude to the staff of the Ostrov hotel for the warm welcome, Thank you very much, thank you from me personally and from my friends, we will be glad to come back to you 👍🌹🌹
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1
August 15, 2024
A good hotel. The rooms are clean, the bed is comfortable, huge. There are disposable toothbrushes and bathrobes. A large TV. I recommend it!
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September 1, 2024
Great Hotel/The hotel has absolutely everything!Reasonable price, sauna, excellent cafe and kitchen at a reasonable price.Top in the context of Price/Service.
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March 9, 2023
The Ostrov Hotel is perhaps one of the most popular places among hotels. The price is adequate. The rooms are clean, each room has air conditioning, which in summer is very conducive to a pleasant stay. The bed is clean and white. Another point I would like to note that their service is at the highest level as in expensive hotels, but here in a simple room you can find bathrobes and towels after washing packed in an individual package, I saw in Kazakhstan only in Astana in a diplomat in an expensive room per day, the payment for which amounted to 48 thousand for all these amenities. Tenge and here for 10,000 you get such a service. In general, everything is cool, the guys keep the brand. I recommend
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3
February 12, 2024
We stayed in a smoking suite, the room is not very good, but it definitely pulls 3 stars, the service is normal, I especially liked the restaurant, the service is good, everyone is polite and smiling, they cook delicious, on time, not for long.4 stars? There was a nuance that upset us after handing over the room, we added something to the refrigerator bill from ourselves that we did not use 😂
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1
August 26, 2024
I enjoyed staying for almost a week. Clean everywhere, the staff treats vacationers with respect. A rich menu. A favorable atmosphere.
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1
April 19, 2023
Like it. We lived in Comfort rooms in a Cottage. The territory is large, there is Parking. The staff is polite. Everything is clean. The rooms are very cozy. There is everything you need: dishes, a thermos in which you can collect water from the cooler. There is an ironing board in the hallway. There are dental kits and shower caps in the bathroom. I really liked that the check-out day is a calendar day, not a hotel day - check-out is before 12, no matter how many times you arrive. We checked in at night and left the next night. Thanks for the reception!
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3
August 11, 2024
The rooms are large and have everything you need to stay. Specify where you are being settled, for smokers or not. The hallway and the room are very smoky and dirty in the shower. The shopping center is 15-20 minutes on foot. Plus, they let you in with animals)
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June 27, 2024
A great hotel, clean and cozy. One thing is, there is no sound insulation)
The staff is very friendly and considerate. The room was clean, not smoky, everything worked. Thank you for the rest)
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1
July 28, 2024
We are staying at this hotel for the second time on the way from Russia.
The rooms are clean, convenient Parking, the possibility of settling in with animals. There is a large private territory with a good Playground.
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3
July 30, 2024
Since 2014, I have been staying at this hotel twice a year. The impressions are only positive! Cozy rooms, delicious cuisine! I recommend it!
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February 19, 2024
We were invited here by our relatives. I was pleasantly surprised by such a service, an abundance of delicious dishes (I won't tell you about the prices, we were treated). The atmosphere is pleasant. Light, unobtrusive music. From the recommendations: provide wet wipes so as not to run to the toilet every time, but everything is super.
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2
July 27, 2023
We rented a 4-bed room, it was quite cozy. The room has three rooms, two bedrooms and a living room, each with a TV. The bedrooms have high-quality mattresses and furniture. In the middle room (living room) there are comfortable sofas, air conditioning, a large mirror, a table, a cooler. But here's San.the node could be improved- a small sink, not a large shower cabin, creaks with every movement, for a tall or full person it is not an option at all, the hood almost does not work, humidity is increased.
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2
July 31, 2024
Very tasty cuisine and cafe staff, nice clean rooms, but the hotel administration is on top three
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September 7, 2024
It was three days ago.I liked the hotel.When leaving, I left three cans for a friend to hand over to a guard against the receptionist, since I didn't have time myself, they said they would give everything.A friend came to pick me up today, they said they didn't leave anything.
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2
January 9, 2024
everything is fine , clean , a little cramped , I do not remember whether the shower or the bath did not work ...but secure Parking and departure from the city in any direction without question...The food is good.the staff is pleasant and does not bother you once again .
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August 9, 2024
A very unpleasant place, cockroaches everywhere, old bed linen and towels, although I was exclusively in the apartment and luxury rooms, as they call them, and the staff are very rude and treat customers like homeless people
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1
June 13, 2024
Cozy, comfortable, nice room, friendly staff. The unfavorable tenge exchange rate in calculations, the proximity of railway tracks, night train traffic and dispatcher messages strain when the window is open.
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1
July 12, 2023
It is located in the immediate vicinity of the center.
Pleasant atmosphere, good hotel, rooms are always kept clean, towels are regularly updated, air conditioning, TV, refrigerator. In short, everything is on top.
I would like to highlight the kitchen separately. They cook very well.
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1
December 15, 2024
It was hospitable, cozy, the price was satisfied, we drove by and needed to rest, we settled in immediately
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1
August 27, 2024
Perssanal is super
The kitchen is very tasty
But the trouble with the numbers is
The pastels were once white and turned yellow
The shower room is generally guarded, everything is kept clean and dirty
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February 4, 2024
The rooms are tired, in some places they need repair. As well as technology. The rooms are relatively clean. Convenient location.
Overall a good hotel, the staff is friendly.
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August 10, 2024
Everything is fine. Kitchen. The rooms are clean. Polite staff. Cozy atmosphere
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July 20, 2024
Not luxurious, of course.
But it is quite acceptable.
However, it suddenly turned out that a spiral staircase leads to the third floor in a separate house.
With a suitcase there - not ale.
The kitchen is simple. But there are a lot of things.
Large parking lot.
By car is convenient.
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September 9, 2024
The hotel itself is good, but the deposit is very expensive, and Caspi gold or cuoir is not accepted, which is very inconvenient
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2
September 8, 2024
A kind of hotel. You can become a participant in interesting events. You may not be able to relax in peace.)))
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December 18, 2023
Sometimes I stop for the night, a friend advised a hotel, I definitely would not have found it myself, the rooms are clean, not yet worn-out repairs, everything is decent at the level, like in the summer there was a problem with the air conditioner in the room, but I think everything is solvable. It's noisy and smoky on weekends, take a floor for non-smokers, I can't say anything about food. Recommend.
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1
November 24, 2022
I liked the location of the hotel, the presence of a parking lot (you can park your car during your vacation). We ordered a non-smoking room, it was clean and tidy. There is a safe.
There are also disadvantages - the presence of a sauna, a bar attracts marginals there. So I would not recommend staying there with children.
While we were waiting for a taxi to the airport, we were accosted by some drunk guy who was distracted as best he could by the receptionist. The guard seemed to be absent all this time. On the whole, it was peaceful.
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3
July 24, 2024
An excellent complex and accommodation and food, of course the rooms are old, but everything for this price is not bad. The only problem is that it stinks of smoking, sometimes you see how guests with ladies of easy virtue enter the rooms, the sound insulation is lame.
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June 6, 2024
Everything is great!!!! Service and maintenance! Special thanks to the kitchen and cafe ! Girls and boys are a positive positive themselves!!!! Good luck!
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August 3, 2023
I drove the road from Karaganda to Antalya, to be honest, this is the best hotel where I stayed. Honest and friendly staff. I rented an apartment. Large 3 rooms with two bedrooms, the room had everything, you don't have to take anything with you. Most importantly, the children liked it very much, there was a separate room for them. Our family slept there and rested like at home! But, we had to go further home. Thank them very much from the bottom of my heart. Well done.
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3
July 25, 2023
I really liked the hotel! The rooms are cozy, the furniture is very beautiful and new.
At first we checked into a standard room - very beautiful, but unfortunately at the time when we were there, we did not have an air conditioner connected (they were just hung up). We moved into a suite - in general, aerobatics, it's a pity for only 2 days))))
I recommend both standard and deluxe rooms.
The service is very high-quality. We haven't tried the kitchen.
The main advantage of this hotel is that you don't check out like everywhere else at 12, but at the same time when you checked in. This is an absolute plus, all hotels would switch to this mode..
Thank you, we will be in Kazakhstan, no doubt we will choose this hotel again!
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