A1
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Белтелеком
232 m
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42 reviews
December 27, 2024
We went to pick out a friend's grandmother's phone.
We went to A1. And the consultant offered us the model that was being considered for purchase, but on more favorable terms than the competitors (a discount for both subscribers and headphones for 10 kopecks). Later they said that the discount was general.
I needed a passport, but I didn't have it with me, so I rushed home. Then it turned out that the headphones were out and they were not available. They wrote down my number so they could call me as soon as they arrived.
They called back the next day and told me to come and pick it up.
I rushed to the store again, but they told me at the checkout that they had made a mistake, and the headphones did not go with this model as a gift.🫠
Of course, it's my own fault that I didn't check the terms of the promotion, but A1 company and its representatives somehow inspired confidence, especially since I'm their client (subscriber)
There was no thought of doubting the words of the employee.
Apart from "it turns out I shouldn't have called you", I didn't hear anything.
As a result: I purchased this phone on less favorable terms for myself. I lost time on red tape with my passport and on a trip to this store the next day to hear the conditional "oh"
I can't get the feeling that I've been tricked like a sucker out of my head🤭
As soon as the period of mandatory use of the phone number ends, I will end cooperation with this company.
Happy New Year to all of you!
See original · Русский
September 18, 2024
Thanks to the manager Tatiana (window 4).
She explained everything, quickly made out and answered all the questions.
There is an absolutely unqualified employee on the second window, and he still has the audacity to be rude. He can't really say anything, even trite to punch at the address that we are a subscriber. Surprisingly, with a complete lack of knowledge, he also manages to argue.
Contacted on 09/18/2024
See original · Русский
November 25, 2024
The service is disgusting. I changed my phone, I had to log into the A1 application on my smartphone, it was impossible to reset the password due to the alleged absence of a phone number and e-mail (although both are prescribed in the contract with the operator). I solved my problem through 2 calls to the call center, one chat in a Viber chat and one in a chat on the company's website for more than an hour.
See original · Русский