We have purchased a lot of equipment in this store, mainly Dreame and Haier brands. Half a year later, the equipment broke down and we handed over the vacuum cleaners under an extended warranty (it is purchased separately) to a service center. Both times, the equipment returned after repair in terrible condition: with scratches, scuffs and dirt inside (it remains after testing). When I asked the consultant about this, he replied that the equipment is not cleaned after testing. As compensation for defects in the equipment, they offered bonuses that can only be spent in their store, It's a pity that such an attitude towards customers, considering that we bought all new home appliances here. There are also questions about the extended warranty: it is easier to take the equipment directly to the service. It will be cheaper, faster, and the equipment will return to normal condition. By the way, the promise to provide a replacement during the repair is also not true. They offered me a regular vacuum cleaner for my cleaning one. Why would I need it if I already have one?

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Наталья Климова

Level 3 Local Expert

This is not the first time I have bought equipment and not only in the 5th element. I always like everything: online consultations in chat rooms, timeliness and the ability to take the goods in installments without overpayments, the ability to order several types of equipment, except bulky ones, the ability to refuse the goods if they did not fit. I would especially like to mention the consultants, who always respond to requests for help, advise, and help with the choice. And I especially want to mention Taras, an exemplary specialist in these matters!!! Always a positive and smiling guy, ready to give a lightning-fast spread on any product of interest! He always sounds sincere and I want to believe him!) If I see him, I always go to him intuitively trusting!) I hope that the management of element 5 also sees the peculiarities of its employees and contributes to their interest in their business financially!)

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Ксения Журавлевич

Level 3 Local Expert

I would like to express my dissatisfaction with the situation that occurred when receiving a TV order from Yandex, issued through your store. When we arrived to receive and check the device, the staff informed us that the TV would take a long time to load, since "this happens with all Yandex TVs." While waiting for the download, which actually consisted of an endless reset to factory settings, we were repeatedly asked to abandon the chosen model and consider alternative options. At the same time, employees spoke negatively about Yandex technology. The TV did not turn on, and we, not being able to fully test it, refused the device, asking for a re-order. Later, after studying the information about the model, we found out that resetting to factory settings is possible only by pressing the bottom button. When we returned to the store, we asked to demonstrate the TV again, making sure that the specified button was not pressed. As a result, the device turned on without any problems. We would like to pay special attention to the reaction of the employees: there was no surprise on their faces, no attempt to explain what had happened, which allows us to assume the premeditation of actions aimed at discrediting our chosen product and persuading them to buy another model.

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77 reviews