Disgusting! Booked a hotel , paid online We arrived , but they tell us that there is no room available Or pay extra (almost the same amount) , or spend the night on the street I had to pay extra at 23:30, they put me in a room in the basement with a shared bathroom In short, a DIVORCE! We do not recommend it

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Мареев Виталий

Level 6 Local Expert

Not a hotel, but a divorce for tourists. I booked through the Island, paid with a card. Upon arrival, they offered a room in the basement with a view of the trash with peeling moldy walls. Nothing to do with the numbers in the photo. You can't live in a place like this. It's worse than in the movie Parasites. I wanted to take a photo for the Island, the owner of the bedbug said that it was impossible, I would not be settled, and the money for the reservation would be refunded. I had to urgently look for another hotel in the evening. By the way, the Island did not return the money, referring to the fact that this is a non-refundable reservation, and the hotel confirmed that I lived there. And the fact that I booked another hotel through them, wrote to the support service all evening and even after I sent a photo of another hotel, did not affect it in any way. It looks like the scam is working in tandem. Stay away from this pseudo-hotel, its business is not built on providing services. And stay away from the Island. Of the six bookings, with payment by card, only three times were checked in, and the rest of the bookings money disappeared.

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Eliz Hotel

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