5 Element
238 reviews
January 25
The best store in the city among the chain. There is enough choice to get acquainted with the product live, constant promotions. The store is clean. The staff is polite and helpful: especially Maxim Prikhodko and Dmitry Pantsevich
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1
December 16, 2024
Good store. Affordable prices and a good parking space. Friendly consultants who can tell you about any device
accessible and fast.
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1
February 1
It's a good store. Skilled, intelligent consultants. A large selection of goods. A wide range of prices, without compromising on quality. A huge selection according to all the criteria of the buyer
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October 29, 2024
I bought a child a watch in the first grade, KIDPHONE FRESH, after a month and a half the battery was enough for only 5 hours of work without use, then they beep constantly (that they were discharged) and after two or three hours they turn off at full discharge. I gave it to their service. A week later, they were flashed (software was updated) and in conclusion they wrote that the battery defect was not detected. Although according to the information on the website they should keep the charge up to 72 hours.
I took the watch, they stopped communicating with the smartphone with the updated software, respectively, all the geolocation functions and so on do not work, you can call them, but not from them. The battery, specially detected, was discharged from full charge 5 hours before the discharge indication without using the functionality of the watch. They refuse to take the goods and return the money under the guise of expertise, and the watch can no longer be used at all. It feels like they have a share of expertise. I wrote a statement to the head of the store about this situation and about a refund. Waiting for an answer.
I wanted the child to have some kind of guaranteed connection, but here it is necessary to do some kind of "dancing with a tambourine" with the store. For more than a week on examination, no one notifies, now wait two weeks for the application to be considered ...
They have completely deteriorated in this store.
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4
2
January 10
The protection+ program is a large-scale deception. The store administration shrugs off responsibility by referring to the agreements on the protection+ program. We gave the KRUPS coffee machine for repair in a normal condition. And it came after the repair (the repair took 60 days) in a broken view.(Drip tray) There is no way to check the coffee machine because the drip tray is broken.We contacted the store .to which it was replied, wait 15 days for a response regarding this breakdown. we do not provide information on repairs (where repairs took place) . They do not provide an act of repair work. People read the contract of the protection program +.The contract is drawn up so that they help themselves, but not as a buyer.
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2
November 15, 2024
In September 2023, we purchased an expensive coffee machine. When buying, we were forced to purchase a 2+ warranty for an additional fee. After operating for a little over a year, we decided to apply for repairs. We were forced to sign a replacement for a new one in the act, but if we want to purchase a guarantee for it, we need to pay extra!!!! Because the old 2+ protection cannot switch to a new coffee machine, because it has a different serial number!! By the way, the protection of 2 + costs 400 and something rubles. And now I suggest we pay an additional 146p for this guarantee. There is no trust in the store! Where is the proof, then they will definitely give us a new coffee machine!?!? I didn't want to fight with them, but I have to. We will no longer buy expensive goods from them in the store. Until you come across it, you will not know how meaningless this guarantee is. In fact, we paid for the repairs. There are no words to express all this in letters)!
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4
2
November 7, 2024
Terrible customer orientation. We bought a washing machine, came to pick it up, said check it out - the wrong car from the word at all. The answer was: the manager mixed up the price tags, we suggest you cancel and leave. The car is urgently needed and we OVERPAID FOR THE MISTAKE OF AN EMPLOYEE who does not know what he is selling and does not know how to read and verify data!!!! There are 50 consultants, all standing in piles and just chatting, people approach other customers and ask where to find a consultant. It takes forever to wait for them! We came to pick up the car, we thought 20 minutes of time. We were stuck there for an hour and a half.
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4
3
February 3
Of all the branches of the 5th element in Brest, this one is the worst in the center. Consultants sometimes don't just hear what a customer wants. The product is not all available. I arrange pickup at Varshavka in Euroopt.
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1
March 2
I would like to express my gratitude to Artyom, the consultant, who explained in detail about the phone models I was interested in, thereby helping me make the necessary purchase :)
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July 19, 2024
A good hardware store, a lot of interesting offers. But the seller is a little intrusive in additional offers, especially an additional guarantee - I take off the star for this.
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5
2
January 22
We bought a hololayer, agreed on delivery on 21.01, asked for it at home, waited, but it turned out they wrote on 25. I'll see what they bring.
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1
March 10, 2024
Hello! In the 5th Element on Masherov, I tried to buy an electric shaver (I came twice), the first time I asked a consultant to come and help with the choice, I waited 10 minutes, no one came up ..... Naturally, I got tired of waiting and left. The next day I came back, hoping that today I would definitely buy myself a razor, I chose it myself, studied the reviews, then asked the consultant to make a purchase. And what do you think, I waited for about 20 minutes again, no one deigned to come up to me again, during the waiting time (holding the selected razor in my hands)I repeatedly called a consultant to finally make a purchase (it was morning, the store had just opened, there were 5 people and 12 employees there), they felt like they were throwing me at each other and in the end no one came up! I definitely do not recommend this store (5th Element on Masherov), wasted time!
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4
March 20, 2024
I really like to write positive reviews, but!!! On Sunday we came to buy an iron. The consultant said "there is no such model", although this iron was in front of her eyes. Only the exhibition option remained. We asked for the order to be non-exhibition. We have agreed on where and when we will pick up."I ordered it."..The result is that a few days later I call the store, and they tell me "no order has been received." How can you work like this?
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11
3
December 25, 2023
Today, before the store closes, we bought a bread maker. We tell the seller to put all our documents down, since one month ago they were not reported to us when buying a laptop, and we had to go to the store again to get them. And arriving home after a while, my husband decided to read the instructions for the bread maker and it turns out there is no recipe book. I understand the end of the year and a lot of people buy gifts every day. But employees need to be more responsible for their work.
Before picking up the purchase, we looked at the consultants' table so that there were no documents left and there was only a book for a curling iron, it would be funny that a book with recipes was invested in a purchase with a curling iron.
It is very bad that when filling out the warranty page, sellers simply put a signature and there is no last name or first name to "thank the sales consultant" for the additional time spent on a trip to the store and back.
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7
3
October 20, 2023
I really like all the stores of this chain. Fast, cool and clear is the characteristic of the whole team. Thank you for the quality service
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5
5
October 17, 2023
A wide range of products, competent managers, all products can be taken in installments, and there is also a discount system. We have already taken the equipment here several times, I recommend it.
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4
6
June 25, 2024
They promised to bring the goods "Tomorrow"
"Tomorrow" the goods were not in the store, they did not arrive. They sent it to another store with the words: "it's available there." Upon arrival at another store, the product was also out of stock. We are very upset, the gift has been torn off. It's a complete mess!
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5
2
February 29, 2024
Do not buy the extended version warranty here. The warranty is 3 years, they gave the laptop away due to liquid flooding, after 2 weeks they gave it back and said they would not fix anything. Allegedly, the first year of the warranty can fix this, and then not, although nothing was said about it when buying the product and the extended version.. then why keep a laptop for 2 weeks?? It would be better to give it away right away, there would be a chance to save it in another service..
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6
4
August 16, 2022
A great store. The qualifications and professionalism of the consultants are beyond doubt. Communication is polite. The range of products is large, what is not available can always be ordered from the store for purchase. I am extremely satisfied, although this is my experience. I have observed several times people's complaints about the product and its breakdown, in my understanding, any equipment has a chance of failure, and there is a guarantee for this.
In general, my experience is positive, the only negative is that the store is no longer new, it would be great to carry out repairs.
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August 15, 2024
Promoters don't want to serve unless it's their product. Consultants are busy with assignments from their superiors, apparently. The result is that you stand like a fool for 30-40 minutes and leave in a bad mood
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6
2
December 25, 2023
When buying a hair dryer on 12/23/2023, the consultant wrote a blender instead of a hair dryer in the warranty card. 25 13.2023, due to the negligence of the consultant, she was forced to return to the store with a hair dryer, spending her personal time and money on it, but she heard her appeal from the administrator, saying that it was okay and even no apology for this incident.....
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6
3
September 24, 2023
The boorish attitude of the sales consultant on September 22 at approximately 12:00. Sometimes you don't chase them away, then you don't GET ENOUGH. I turned to three consultants and to three cash registers at the construction site. I really didn't like the answers to my address (you said everything, I heard you, get out of here), turned away and walked away, in addition to this, the constant use of memorized phrases of consultants. It is sad that the management does not do its direct work.
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9
2
May 16, 2023
A great Store for all household appliances!All the appliances in my apartment are bought in it!I was very pleased with the extended warranty, I purchased new equipment with a minimum surcharge !👍👍👍
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4
4
November 29, 2022
Now in Brest, I think the store of this chain has the widest assortment available. There is something to see and choose from. The staff is pleasant enough, it does not cause any negativity. Regarding consultations, they will tell you everything, but of course, before you go to buy something, it is better to load up with information yourself.
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5
January 12
A good hardware store.
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1
July 26, 2024
The quality of service is at zero. I ordered a refrigerator, it came burnt out. They wanted to sell it from the window without legs for the same amount. Have you found a sucker?
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6
3
August 24, 2023
The other day I wanted to buy a product from them, but I did not wait for the sales consultant, who was very busy, and others said that this was not their department. As a result, I ordered the same product online and much cheaper. I definitely won't go to this store anymore.
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9
1
October 26, 2023
very intrusive promoters, not interested sellers. discounts are a marketing ploy.
I bought a xiaomi teapot with many questions and few answers. the result of the purchase is in the book of complaints and suggestions with the requirement to send a solution response to the address.
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8
4
November 13, 2023
There are a lot of consultants, 5 times more than buyers. And most of them gather in groups according to their interests, not paying attention to the buyer. And it turns out that there is no one to ask)
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8
2
April 26, 2023
In general, the store is not bad. There are only claims to the person in terms of consultation. Sometimes you can't wait for a specialist, the last time you stood for 40 minutes, in general, everyone doesn't care if there is no one or they are busy, although there are not many people in the store. I don't go here, go to Karona or Warsaw highway faster, they are nearby, and the guys react there faster!
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5
March 25, 2023
Pleasant staff, a wide selection, there are options to order, the loyalty system is quite specific, but it seems to work.
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3
3
September 21, 2022
I'm not going to this store anymore. A week ago, we went to look at a vacuum cleaner - the seller is not talking about anything... Manufacturers do not glue power to the product, and you only need to check it by plugging it into an outlet, but buy it more expensive, it is more powerful. And more... Almost two weeks ago, I handed over a multivark under warranty (they cooked very rarely, since everything burned the first time) in perfect condition. My husband brought it today.... I understand that our mistake is that we didn't check it when we picked it up. The side is scratched and there is a dent, and the report: everything is fine with it follow the instructions.
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July 1, 2023
There is always a choice, and they also did a great job of what you can order online and pick up in the store
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4
3
May 25, 2022
I would like to express my gratitude to the 5 Element company for its prompt and high-quality work. I ordered a Lenovo IdeaPad G580 laptop from them. They brought it to me the next day. I really liked the service, fast and clear. The managers are very polite and helpful.
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4
June 16, 2024
Consultants advise you to buy other things at a higher price in the place of the model that you requested
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5
2
November 12, 2022
12.11 mom went to the store to consult a consultant to ask a couple of questions about fitness watches before buying. The consultant apparently decides everything for the client, because he just sent his mother to the Central Department Store where the watches are cheaper, without finding out her motives and needs and without prompting some basic things.
Thanks to TSUM for adequate consultants!
But I would like to at least treat customers with respect in such a large network as Element 5.
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9
1
December 25, 2021
It was the last of the few purchases in this store. I am very unhappy. When buying a product, sellers compulsively offer unnecessary goods for purchased equipment for bonuses that they tell little about. Initially, they offer crazy bonuses, without really explaining the consequences (you can't cancel the payment when you get brainwashed). In addition, when you want to learn about a product, there is a non-selfish attitude like: "watch a video on the Internet, read about the product yourself. We don't know what we're selling ourselves." Don't fall for their tricks. If you have already chosen a product, pay without installments (otherwise it will go sideways), run away from there and do not agree to anything else..... Do not take an extended warranty in any case-a scam, waste money, then you will not prove anything.. The installed antivirus on the phone, which I did not want to be installed for 50 rubles, does NOT WORK (ads appear as without it on various sites)- when asked to cancel the payment and return the money, nothing happened... In addition, you will have to pay $ 16 per year for an antivirus. That is, you will get an antivirus from the play market for 50 rubles (which you can do yourself) and another $ 16 per year.. Everything is not in your favor
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17
July 7, 2023
One disadvantage is very expensive, even with discounts. I buy in other stores. The store used to be better priced.
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5
2
July 20, 2022
I bought a Yandex mini station, there are no complaints about the column itself and I hope there will be no complaints, I use it only for one day.
important!!! The consultant wanted to sell a subscription to Yandex for 90 rubles! I refused and after studying the information I found out that along with the column there is a free period of 3 months!!! And the consultant said that the trial period is only half a month! Nothing surprising in principle, they sell it to a sucker!
I hope my feedback will help someone))
By the way, I bought it in Brest on Masherov
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1
October 13, 2021
The last time I was in the store of this retail chain. The first thing concerns the network. This is an aggressive imposition of additional services and additional guarantees. You refuse, but they still try to impose on you several times, maybe even motivating you by zeroing out the guarantee. Secondly, when buying any product, the consultant, when not asked about it, begins to convince that this product is bad and advises to buy another one of the same, but which is supposedly better and with additional functions, which costs half as much. Third, when a consultant is needed, he cannot be found. And if you do, then the consultant can just read you the characteristics that you could have read yourself, but will not be able to explain them... The fourth is bonuses for purchases, which it is unrealistic to use, because they have all the goods supposedly for promotions and are sold at a discount, for the sake of interest I looked, even an ordinary USB wire and that for promotions. Fifth, if you are going to buy goods in installments, then this is a whole quest, with walking and standing in queues with a bunch of papers, they drive around the store, then go there, then come to that, then you need to mark it here, give it back, they will give you more papers there... Well, as for this particular store, I was in the summer when it was hot outside, so the temperature in the store was even higher, it was impossible just to be in it... I understand that you don't care about your employees, but apparently you don't care about your customers even more. In general, I will come to this trading network only at the very last turn.
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4
February 28
I liked the staff
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August 17, 2022
The staff is competent. There is a lot of choice. Discounts and promotions are common. The quality depends on the manufacturer. Super delivery to the apartment. It's bad that the installments are provided by banks, and not by the store itself.
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5
June 27, 2022
I will never buy anything there in my life. I bought a meat grinder in installments, used it for 2.5 months, the engine started to warm up. I applied under warranty and indicated that if a defect was detected, replace the meat grinder. after 2 weeks, the answer comes that no defect has been detected. Although it is clear that they opened it and in an artisanal way. They told Tikhor and wrote that everything was fine. When asked why they opened it, they replied that engine lubrication was their service and they had to disassemble it. And scratches and dents from bolts on the body are not a defect and it was.
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9
2
December 12, 2020
Since the day of its foundation, I prefer this store (chain of stores) to others.
There is always a wide range of goods, it is here, in the hall, that there is a sufficient number of staff, and an intelligent one. There are always certain discounts. It is possible to order the necessary goods online with delivery at a convenient time and place, not to mention the possibility to resolve the issue of credit or installments directly in the store.
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7
October 21, 2024
A good store👌🏻
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3
3
February 19, 2022
Disgusting store! Under warranty, I handed over a robot vacuum cleaner for repair. They said they would provide a replacement fund, another vacuum cleaner for the repair of mine. I asked them to give me a robot too, so that I could compare how the other model works. They called back a couple of days later to come for a replacement. But when I saw what kind of robot vacuum cleaner I was offered, it was a shock!!! It was so scary and broken that it would be a shame to even offer such a thing!!! Such a chain of stores to behave like this with customers !!! You have no conscience at all! The trust in you has completely disappeared. Shame on the 5th element!!!
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14
1
December 7, 2024
All right
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2
May 29, 2021
Always a chic assortment and mega polite staff. And the prices, to be honest, are cool. The store is located in the city center, and you can get to it from any route.
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5
October 28, 2021
A large home appliance store is very profitable if you order first through an online store, and pick it up in the store. Basically, the most expensive models remain in the store, all the rest are in stock
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August 25, 2022
The staff is totally not interested in customers.
I waited for the consultant for 15 minutes, then asked again, they told me that I was not a consultant. My husband also called for a consultant and no one came up. As a result, we asked for help for 30 minutes.
The mood is spoiled and the impression of the store is also spoiled.
Brest, Masherova str.
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