5 Element
227 reviews
October 29, 2024
I would like to express my deep gratitude to Nikolai Nikolaevich for the professionalism, responsiveness and sensitivity shown in the process of assisting in the selection of household appliances. Thanks to this specialist in his field, we were able to easily choose an excellent washing machine, as well as a TV in the kitchen. And even they picked up a cool iron for us)) Thanks!!! Have good customers and great sales!
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1
October 16, 2024
I want to thank the store staff for their help! I couldn't decide for a long time, but the consultants were there until the end and explained all the nuances, helped me choose the optimal model according to my requirements and budget. The store has a pleasant atmosphere, the service is unobtrusive, which is important for me as a customer. It's nice when the customer is paid attention without convincing them to buy too much.
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1
November 12, 2024
The pleasant and helpful staff is ready to help in any situation. Any issue that arises is resolved quickly and flawlessly. We regularly buy everything for the house in this store.
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1
October 27, 2024
We bought a polaris vacuum cleaner in your store,a very cool model,easy and convenient to use,even a child can handle it,the consultants are always polite,helped with the choice,we recommend the 5th element to everyone
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1
October 18, 2024
Vacuum cleaner Polaris PVC 2003RI .
Having developed a powerful vacuum cleaner, they did not pay attention to the brush at all. It is possible to use a vacuum cleaner only on tiles and short-pile carpet. Having purchased this vacuum cleaner, we cannot fully use it. The brush does not move on the carpet and linoleum. The Polaris brand has completely discredited itself in our eyes
Review: The vacuum cleaner is useless for us. The loyalty service of the 5th Element refused to take it back, not seeing the problem that the buyer cannot use the product, and that their product is now an irritant, and does not benefit. Although we wanted to buy a vacuum cleaner from another manufacturer in their store. We also bought a Polaris steamer and had problems with it, so I had to take it off. And a couple of days earlier, the Tefal steamer bought in the same store had to be returned, since it did not work. So think for yourself!!! Hence the conclusion that the 5th Element DOES NOT CARE ABOUT ITS CUSTOMERS!!! I will never recommend this store to anyone!!!
A lot of time was lost and nerves were wasted!!! And in the rest there is a vacuum cleaner that cannot be fully used and a lot of negativity. I want the store administration to read this review and make a conclusion. And we will buy another vacuum cleaner, but in another store!
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3
March 13
I'll share my opinion. I bought a Siemens coffee machine in December of the 22nd year. Thank God the car is working fine (only for this I'm already putting 3 and not 1). The seller insisted on buying the protection + program, according to which the car was cleaned for free during the 12 months of the warranty period and another 24 months later. This was the case until the age of 25. At the next request, they said that their rules had changed and the contract had been changed unilaterally. Now my car is serviced for a fee. When I asked them to show me the contract that I had signed that I agreed to change the terms of protection, they unilaterally replied that they did not have a contract with my signature. When buying, I was not introduced to this agreement (there was only an oral account of the seller). What I paid for the protection plus for 3 years: it is unclear. At least such actions are unpleasant to me on the part of the seller. Buy equipment with the protection + program in the 5th element!!!
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March 4
We made repairs and needed appliances for the kitchen. Thanks to the guys in the 5th element, they worked with us for 3 hours, helped us choose an oven with a heat panel, an extractor hood and a dishwasher. My husband is meticulous, but the consultants steadfastly withstood all his nagging and questions. Wonderful service.
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October 19, 2024
A disgusting network of electrical engineering. We came to buy wired headphones for the phone, saw an attractive model, and called a consultant. An extremely unpleasant person: he answered rudely, as if he didn't care about a potential buyer at all. After payment, they were sent to the IT service to pick up their purchase. There, another unpleasant employee did not pay attention to the queue for 10 minutes, which wanted to pick up the goods. Only when he was openly asked to hand over the goods, in the same dissatisfied form as the consultant, handed over the purchase when providing the receipt. When asked to check the headphones before leaving the store, he said to wait again, because he had a lot of goods to check, but he was alone. And by the way, I was not allowed to check the product before buying, although we asked a consultant. When the goods were finally checked, the specialist did not notify about the warranty, still glancing sideways with displeasure. It was extremely unpleasant to buy headphones in this store. Also, the appearance of the headphone packaging itself: the consultant took out several identical headphone models at once and I saw that the packaging was whole and attractive. On the way out, I was handed a battered, torn box. Thanks to the staff of element 5 for spoiling the impression.
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1
January 1
I ordered a coffee grinder through an online pick-up service from this store. They had it in stock, but the delivery time was already 2 days (December 31), well, OK.
On December 31, at 10 a.m., the goods were delivered. There's no news at 2 p.m. I could barely get through to the call center, I ask when I can pick it up, but in response I hear WE DON'T KNOW. I ask, and who knows, give me the number, I'll call. In response, they say that no one knows, they won't give me anyone's numbers. I went to the store, no one knows when the order will arrive there either. It is very strange to hear this from a chain of stores that have been operating for decades, but their business processes have not been rebuilt. Other stores have no problem notifying you when the order will arrive.
As a result, my order arrived on December 31st 20 minutes before the store closed. It's good that I managed to get there.
In the fifth, I very rarely buy anything, and I won't continue. IP Vasya, who sells cheaper the same product from the same factory, is much more customer-oriented than this market leader.
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1
October 17, 2024
The consultants were good, but the pick-up point was terrible, as were the cash registers. Once again, I have to order pickup at this store, and almost always it takes a long and painful time to receive the goods. So today I came, saw a huge queue at the pick-up point, went to the store so that there would be fewer people. There were fewer of them, I went to the pick-up point. There are a lot of people there, but only one can print the bill, and if he has gone somewhere, then the others can't do anything! Then the cash register. There are queues at the checkout too, everything is slow, not moving. The first time I stood there, I paid, the seller at the end of the payment said, "I hope you don't have an installment plan, and even more so not halva." I paid in halva, before that I clarified with everyone that everything was in order. She canceled the payment because she "didn't know how it went there." I still don't know if the payment has been canceled. I was sent to "take a walk for ten minutes so that there would definitely be different payments."
My children were already going crazy during this time. When I returned to the pick-up point, there was a queue, they couldn't print the invoice for me. The queue at the cash register did not move in principle. For 45 minutes I tried to pick up the goods that I ordered by pickup. This is just bullying and zero organization!
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1
3
October 14, 2024
The horror! Be prepared that you will not get your money back for defective goods! I bought a Polaris vacuum cleaner in the Fifth Element store located at 156 Prytytsky Str., Minsk. Three months later, the suction thrust disappeared, the vacuum cleaner body began to heat up strongly, immediately after it was turned on. The vacuum cleaner was handed over to the Fifth Element store. After returning the vacuum cleaner to the store, after reviewing the conclusion of the technical condition act, where it was indicated that it was in good working order, and all problems with its operation were related to a contaminated filter (although during the transfer of the goods for quality control, the vacuum cleaner filters were of course cleaned of dust and the seller of the store department who took the vacuum cleaner was warned about this, and they do not accept contaminated goods), of course, I categorically disagreed with the conclusion of the act, because the above-mentioned malfunctions were not eliminated, while the filters were for some reason contaminated. The re-delivery of the vacuum cleaner for repair was refused. I was also asked by the seller to deliver the vacuum cleaner independently to the service center specified in the act. I refused this offer because I am an old-age pensioner and it is difficult for me to carry a vacuum cleaner over long distances. I left the vacuum cleaner at the store clerk. I also express my indignation with the work of the service center, it seems that they did not do anything with the vacuum cleaner, they just sent an unsubscribe, I want to note that my friends had such problems with element 5. And put the reviews here written by the store employees themselves.
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3
January 25
Part 1
In December 2024, the Kitfort KT-6181 tea set was purchased. No receipt or warranty card was left during delivery. The answer is to register on the manufacturer's website yourself, and we do not issue a receipt when paying with a card.
After some bickering, they gave me a receipt and an empty warranty card...
After 3 weeks, the bottom of the teapot burst from boiling water, miraculously without scalding the child. You need to make a refund yourself and wait another 3 weeks for the money to be refunded. A miracle, not a store
Part 2
The money was returned on the same day, I leave step-by-step instructions.:
1. Take photos / videos of marriage / breakage.
2. You send a claim to the 5th Element and to the manufacturer (the latter can solve it faster)
3. In the store, duplicate the claim in the complaint book.
4. You require the provision of a Certificate of conformity (we CAREFULLY look at what is certified and from whom)
5. Make a refund, where:
a) In the column I agree to quality control in my absence, cross out this phrase and add - CONDUCTING AN EXAMINATION IN MY PRESENCE.
b) In the column "conducting quality control", cross out the previously entered "YES" and tick the box next to "CONDUCTING an EXPERT EXAMINATION"
At this stage of the quest, the director appears in the hall and the issue begins to be resolved at a new level.
An hour and a half and the chance of success increases (they returned everything to me promptly)
I am waiting for a response to the claims in order to decide on further complaints.
It's great when control works in Belarus.
Good luck to everyone.)
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1
February 8
I always thought it was a good and fair store. But no!!! We've been dealing with a vacuum cleaner breakdown, and we've been in operation for a couple of months. It is clear that they didn't vacuum every day, and laminate flooring is almost everywhere. The store transferred the vacuum cleaner to its PAID service, unfortunately, it's impossible to think otherwise (((. And the result: your fault. Not the manufacturer's, but yours. Incorrect operation. And the fact that there are no scratches on the bolts in the vacuum cleaner (it probably wasn't opened at all) doesn't bother anyone. If the rating were lower, it would even be a lot for a small store (
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January 27
So why such a review. In August 2022, I purchased a built-in Beko dishwasher + and was actively persuaded to use the protection + program for three years, praising all the advantages of this program, BUT concealing all the disadvantages. The manufacturer's warranty period is 2 years, and during these two years there were still adequate solutions to the issues. Namely, a little over a year later, the aquastop broke down, before that, a blue liquid was leaking from one of the legs (front side) onto the floor - I contacted the service center and the interesting thing began. Instead of the promised disassembly and installation of the dishwasher in the store, it sounded like "we don't do this, you do it yourself - we just pick up and bring it. OK, I swallowed it. A month of waiting for the spare parts to be delivered to the "service center" and received back. What followed was never clarified. And now the deadline has come for the end of the factory's warranty and the entry into force of the public offer agreement with Element 5 (the end of consumer rights and the beginning of the "divorce"). For some reason, the top of the mechanical panel (buttons are not a touch-screen version) was swollen by 3 mm. The buttons began to jam when pressed. We contact the service center - we indicate the problem, it is included in the application. This time, they requested a master from the dismantling store - he came, disconnected, fixed the problem (it turned out that the master was also an employee of the store). The car left, a week later on 12/25/2024 the call came - everything is ready, everything is normal - come pick it up. The same question - give me the installation wizard. OK, let's call you back. I was discouraged by the new call, so we're sending it back. The question is why? The answer is a machine with the same defect as it was (i.e. the panel is in place in the same form as it was). Holidays are passing - call 08.01.2025 - the car arrived without repair. The reason is that the panel is flooded with oily liquid and that's it. I'm coming. I ask you a question - how is that? The answer is - we have no idea, such is the conclusion of the service center. To refuse repairs due to the buyer's fault. From this moment on, read more - the built-in machine is located under the countertop and 3 cm away from the edge, i.e. it is not possible to drain onto it from the table, I know for sure I did not pour it - it's stupid to harm yourself and get this firebrand!? Why was it not revealed for the first time in December? The answer is that they didn't sort it out. And then downhill. Give me a conclusion, and I'll challenge it. Answer: according to the public offer agreement, the service center has the right not to issue an opinion. How to challenge - contact the court if you do not agree. The price of the examination in the presence of all documents for the machine is 700 rubles at its purchase price with a guarantee of protection of 1200 rubles. I wrote a complaint and a request for an opinion in the book of comments and suggestions. I received a response in the same way in the store with a link to the same public offer agreement. The most interesting thing is that you don't read it in the store, but you automatically subscribe when you buy this service. I'm calling the store - OK, I got a response/refusal - let's visit home with the installation of the machine by the master - in order to avoid problems if it does not work at all (they gave it to the working one, but with the problem of buttons). I get the answer - no, we are not engaged in installation. I'm asking another question - how do I check its functionality without connecting or checking? The next answer is to connect and check it yourself later. It even became ridiculous - they "threw" the buttons with repairs, and I have to believe that if it came from repair in working order??? And if you haven't fixed the moment with their master, what and how - get another answer - "That a worker came from the service. And that I broke it again." Tomorrow I will go to the store to write another petition in the book of comments and suggestions about this moment.
Bottom line:
- all your consumer rights apply to the purchase - exactly for the duration of the factory's warranty (the executive committee department gave this answer;
- after this period, there is a public offer agreement, which you definitely have not read and do not know that it was made against the Buyers;
- the public offer agreement is constantly being changed by lawyers of the 5th Element and not in the direction of the Buyer (if you don't believe it, read the rights and obligations of the Buyer);
- negative reviews on the store's website are not ignored by moderators - a false impression is created about the store;
- My nerves, time, and desire to buy something else from them are ruined.
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March 11
I ordered a vacuum cleaner in December for 2899 rubles with a note to bring a new, packaged, non-showcase sample. What was my surprise when the courier delivered the vacuum cleaner home and during the inspection, lumps of dust the size of a coin were found inside. Even the courier himself was shocked. Refused to accept the product. The young ladies from the "support service" immediately started calling me. I dealt with the issue with five different operators, and for an hour they tried to find a new vacuum cleaner in the warehouses. OK. Found in Mogilev, moved to Minsk for 4 days. And then you know what? I come to pick up the goods, open the box - and there's a used vacuum cleaner again with traces of use and dust inside. The consultants and the cashier themselves were shocked. They were babbling... He left the second time upset. Next, the customer service calls and starts convincing me that I'm the deer, and that according to their instructions, they checked without me and the dust got sucked in. Or maybe not, or maybe while it was in the warehouse, dust got inside... How are such inadequate people hired at all?! It's a shame! I will contact the appropriate authorities to carry out inspections. I will definitely bring this to the management of your network. Are you selling used goods or are you trying to sell something that is not being asked of you (in my case).
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December 3, 2024
Everything is fine until you come across a defective product. Unfortunately, the dishwasher came with a defect (it leaked through the front door). When contacting element 5, I was redirected to the service center and the epic of repair began. The service center (Closed Joint Stock Company "BYTTECHNOSERVICE") is simply disgusting. The application can lie for weeks, and you will be fed breakfast, the call center only responds that the master will contact you. In element 5, they throw up their hands, saying that we can't influence it in any way. And now I've been sitting with a broken typewriter for 2 weeks. Some were sold and satisfied (and tried to exchange the goods, but this also requires the conclusion of the same "excellent" service), while others simply do nothing.
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1
November 9, 2024
The store is super. Thanks to the consultant Anatoly, we chose a super robot vacuum cleaner on cool installment terms. At the same time, polaris was advised. I didn't think it would turn out to be such a decent company. The PVCRDC G2 6002 model. This is called turned on and forgotten. Works like a god. Super, very satisfied.
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2
November 29, 2024
People, please do not get fooled by the action in the 5 element store for products from Polaris! All reviews are positive for a high rating, as they offer a hairdryer as a gift (so to speak in gratitude)!All the reviews are untrue! And in general, I want to say about the store that my impressions are terrible. We came to buy and realized that they were cramming the most unnecessary and low-quality goods! Do not contact a consultant, because they convince you to buy promotional products and work dishonestly!If you want to make a purchase, do it, but do not expect honest advice from consultants.That's what happened in our family, unfortunately, but it's too late...(((
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1
March 5
Terrible service, I waited in line for more than 10 minutes for an it specialist to come up, even though he was called 2 times over the speaker. Pointless trips from the order desk to the it specialist's desk just so that he can print a receipt, although this can all be done at the order desk. The organization of the work is disgusting. And in the end, the it specialist offered to buy insurance for the phone in order to break it and buy a new one for 75% of the cost of the old phone. Just the best company.
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December 19, 2024
The store is pretty good, attentive staff, good service, prices +- from retail on the Internet, but when the dollar exchange rate rose a little, the headphones cost 128p and after raising they became 169p, somehow not a very price jump.
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1
November 27, 2024
I came to your store to get a coffee machine for work. There are enough options to get lost in the choice, fortunately the consultants helped. I chose Polaris and immediately went to the office to check. It works perfectly, thanks for the help!
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1
November 10, 2024
If you want to order something as a gift, and to have the thing brought to you in its original and unopened packaging, and the courier was the friendliest and most polite person, then you are NOT HERE! Some boors work, who will gladly open your product after making a purchase, remove all the films themselves, scatter garbage all over your apartment and also comment on your purchase. And the delivery will arrive to you not when the courier calls and warns, but it is unknown at what time, and he will not answer the calls either.
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2
1
February 12
Review of delivery
I ordered a refrigerator , they brought it and took it back . You will not receive your product if you or your neighbors have even a small shoe shelf because it is very important to them that you move it yourself! Two huge ombals tell the girl to move over or we 'll pick up the goods . And as a result, you are left without a refrigerator , with a spoiled mood for the whole day and spoiled food because the old refrigerator is no longer there. To say that I'm shocked is an understatement , there are no such problems in the electric power industry and the 21st century . The bakery office , that was the last time I ordered anything there.
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January 18
Terrible attitude towards customers!!!
Situation: I bought a Yandex Alice. Everything seemed to be fine, but after a week I discovered that I was wheezing.
I bring it to the store, they send it for examination. I receive an SMS that the product is ready for delivery and everything is in order. I'm starting to check in the magin and you know what? The wheezing remained. And the consultant says: so it's normal for all speakers in this series to have such a defect.
I will never buy anything in this store again, even though I have been your customer for 7 years.
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1
March 28
Promoter Diana is just something with something! Such individuals are probably specially taken to discourage customers. A boorish attitude, an eternally dissatisfied face, rolling eyes, as a consultant is also a complete zero. Not knowing how to get a more expensive vacuum cleaner, she called the pleasant backlight the main advantage. Thank you for making us laugh at least) at our rejection of the expensive model, she clicked her tongue and rolled her eyes. She behaved as if homeless people who personally owed her something had come to her personal store. There are no words to describe our trip here))
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1
February 26
The delivery service in the 5th element works disgustingly and brazenly.
On 02/25/2025, they delivered a washing machine to me in Dewdrop.
The freight forwarder immediately said head-on that they did not wear to the 2nd floors and above, when they brought the car into the apartment, they did not take off their shoes, trampled the dirt, cleaned for half a day - when asked why they did not take off their shoes, the answer was - for safety reasons, but they did not give us shoe covers. I will no longer order anything in the 5th element and I will advise everyone.
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March 3
Good afternoon.
03/02/2025 in your store at 156 Prytytskogo St., Minsk, I made a purchase (a gift to my daughter) of a coffee machine. Upon arrival home, the relatives gathered and began unpacking with pleasure, but the holiday was not a success, as the sales consultant forgot to put in a network wire.
Now you have to spend your fuel and time to go pick up the missing item.
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1
December 20, 2024
Hello, the refrigerator arrived today, thanks to the courier Alexey and his partner, it was delivered very carefully.
They explained everything in detail, very positive guys
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1
October 2, 2024
02.10.2024 at about 20/00 We came purposefully to buy a certain model of TV, approached one consultant, he said that the TV was available, but we had to wait for the consultant from the TV section and left, 10 minutes passed, no one came up to us, caught a passing consultant and asked, he also came up, looked at the presence of a TV, he said that there was a TV and he had to wait for a consultant from the TV department, he would call him now, went somewhere, returned a couple of minutes later and said that a consultant from this department would come in 2 minutes, they stood for another 10 minutes, so no one came up to us, after which we left.
The consultants' completely indifferent attitude towards their clients. We came purposefully for a purchase, we knew the model and diagonal of the TV and in 30 minutes we were unable to issue it for purchase, as all the employees simply ignored us, instead of writing out a receipt for the purchase of a TV.
It's a complete disgrace, I won't come here to buy anymore. Work with your employees.
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3
February 28
I love this store, there is a large selection of equipment of various price categories, you can pick up what you can afford. I recently bought a new smartphone, and a consultant helped me choose the right one for its characteristics and price. I was satisfied with the choice. Conveniently, you can also arrange an installment plan.
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October 2, 2024
We asked for advice on choosing a Dreame brand cordless vacuum cleaner. I would like to express special gratitude to the representative of the Dreame brand, Ilyin Evgeny, for his professionalism in working with clients. I have not met such a competent, positive, trained specialist for a long time. I recommend it!
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1
1
February 26
25.02.2025 around 14.00, I turned to a consultant by choosing a window cleaner robot, I have not seen such a quick consultation yet, he just kicked me out on the site of the online store, as I understood, he is a representative of Dream and he does not have these products, but in this case it was possible to call the seller.
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September 4, 2024
It's a pity that you can't give minus 5 stars! The store probably collected its rating of 4.4 stars based on negative reviews of one star! I would not advise anyone to buy anything in the 5 element store chain.
I bought a NEW Atlant washing machine, it was delivered the next day late, the machine was in a package with a yellow ribbon and the text "checked". Couriers in a hurry gave me to sign the act of acceptance of the goods, barely had time to inspect only for external defects. After connecting to the network, it turned out that three functions do not work for the machine: delayed start, pre. Washing and soaking, I did not use the machine and did not connect it to water.after that, I immediately contacted element 5, informed the operator about my problem , he sent me to the number of the Atlant warranty workshop. I had to make changes to my plans and wait for the master to fix a NEW washing machine .The master advised me to change the part on the spot explaining that :You will not wait for the replacement of the product from the store , which in the best case, if it is replaced in two weeks ... and I could not wait any longer and so 5 days have passed since the day of purchase, I gave the go-ahead for a warranty repair case.While I'm writing this review, I started the first wash . Therefore, my impressions of the store and its goods are disgusting , because of the inconvenience caused, I will never buy element 5 in the store chain again and of course I will not advise anyone!
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5
December 25, 2024
the whole network has one single disadvantage , it's still some kind of quest , the manager can't order the right item , you order through the website , they bring the wrong thing , 3 times they bring what they ordered and IT turns out to be defective or Used goods from the hall
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2
March 17
I ordered a blender with delivery. I was worried about the appearance of the box, so that there would be no dents, I needed it for a gift. They arrived in perfect condition, everything is sealed, the box is not crumpled. I am pleased that they treat orders with such attention.
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January 2
We came to the store purposefully to buy a refrigerator, and none of the consultants came up for 20 minutes.
We found a consultant ourselves, asked someone to come to the refrigerator department, who replied that he would come as soon as he was free.
After waiting for another 15 minutes, they just left.
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2
December 18, 2024
Cons, only cons, the goods were issued in installments, the bank was approved, the OS was installed on the laptop, and then it turned out that it did not work, not only that the day was wasted. The next day, it turned out that yesterday's approval and cancellation of the installment plan had ruined the credit history.
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1
September 20, 2024
09/19/24 I ordered an aerogrill online, at the beginning of the tenth morning the operator of the 5th element contacted me, agreed on the date, time, address. The order was on 09/19/24 from 18:00-21:00. At 19:36, I called the delivery service on my own, where I was convinced that my order had been picked up and it was on the way, the courier dials in an hour, don't worry!!!! No call, no courier, no aerogrill!!!!! I tried to leave a request in advance, in order to avoid force majeure situations, but then they just scored on their client!!!! It is sad, sad and not pleasant to have such an attitude!!! So much for the fifth element, a reliable trading network, I used to think so.
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1
July 28, 2024
I would like to express my gratitude to the seller Ilyin Evgeny for his skill and work with customers. I helped with the choice of a hair dryer, taking into account all the wishes and telling all about the quality and functionality of all products. I also want to wish this seller career advancement, good customers and high wages
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1
3
July 22, 2024
Never buy anything in the 5 element store chain! I bought and paid online in the online store for a fan, garbage bags in a vacuum cleaner and cartridges. There are only 3 items of the product! The store is not able to collect my order. I chose delivery on Friday, but the order was not collected and the delivery was postponed to Saturday. On Saturday, only the FAN was brought, and on Sunday the rest. The result is 3 spoiled days off. The fan was NOT brought NEW, not from a warehouse, but it is unclear from where. It CREAKS when turning!!! Plus it 's in oil ! The courier gave me a fan and left. There is no receipt or act of acceptance of the goods. The fan is disassembled. How SHOULD I CHECK ITS WORKING CONDITION?!? You need a screwdriver to assemble the product. OK, the fan is assembled, and then it creaks!!! What should I do with it, seisas?! The call center is overloaded!!! By the way, the call center said that it is NORMAL NOT TO GIVE THE CUSTOMER an ACCEPTANCE CERTIFICATE, receipts. TAX OFFICE, WHERE ARE YOU? WHERE IS MARCH? THE MOST IMPORTANT THING IS THAT YOU DON'T WRITE OR SPOIL THEIR COMPLAINT BOOK. THERE IS NO CUSTOMER ORIENTATION. TO BUY A FAN, wait for the order for 2 days, AFTER PAYING in advance, AND GET A MARRIAGE, WHICH, ACCORDING TO THE STORE, I MUST TAKE TO THE STORE FOR QUALITY CONTROL!!! AND WAIT AGAIN !!! Spend MONEY ON CALLS TO THE CALL CENTER AND ROUND-TRIP TAXIS! IF YOU VALUE MONEY AND TIME, THEN NEVER BUY ANYTHING HERE!!! Electrosila 21st century online is just not here!!!
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5
January 14
Element 5 is the worst thing I've ever been involved with!!! They got an extended warranty, it's time to use it, and it's of no use. ALTHOUGH IT COSTS A LOT OF MONEY, BESIDES, IT'S JUST BEING SNIFFED. DON'T BE FOOLED.
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1
October 17, 2024
I HAVE NOT SEEN ANYTHING LIKE THIS IN this Chain of STORES, THEY TOOK A COLUMN UNDER WARRANTY FOR REPAIRS on Winners 9, THEY did NOT fix anything, they gave back the broken one so they did not fool me yet the store is not worth even one star
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2
May 26, 2024
Nevertheless, I will leave a review about the 5 element store, because I am both outraged and surprised by the low level of warranty service. I state it clearly in chronological order.
In February 2024, I bought a Samsung Odyssey G7 LS32BG700EIXCI monitor in this store, at 156 Prytytsky Street. The monitor was issued on credit (leasing) with a repayment period of 1 year, plus the basic guarantee was purchased "Protection +" for two years - also on credit for 1 year. I will write about the advantages and disadvantages of the monitor in another message. It's only about the store itself. So everything was more or less normal until the beginning of May 2024, until the moment when the monitor stopped showing any picture (see photo).
And then it started:
05/03/2024 - the monitor was delivered under warranty to the service department of the 5 element store;
05/07/2024 - a call was received from the Samsung ACC and a specialist of the center was informed that a factory defect was found in the monitor, which was eliminated by replacing the defective part. When asked what was replaced in the monitor and what is the cost of replacement, the specialist of the Samsung ACC clearly answered: "The display has been replaced, the estimated cost of replacement is X 1000 rubles"; in addition, the specialist of the Samsung ACC noted that the center will issue all necessary documents and transfer the monitor back to element 5 at Prytytsky, 156;
08.05.2024 - I received a call from the service department of the 5 element store asking if my monitor had arrived from the Samsung ACC, to which the answer was received that it had not arrived, call back after May 9;
05/10/2024 - closer to 20:00, I called the service department of the 5 element store to ask if my monitor had arrived. The store's service department specialist answered this question: "Yes, I arrived, the estimated cost of repair was less than 30% of the cost of the monitor, you can pick up the monitor at the service department." This confused me extremely, because I already knew the amount of repair and, based on basic calculations, it amounted to 37% of the original cost of the monitor. This was immediately reported to the service department specialist in the conversation. To this fact, the store's service department specialist replied that he would sort it out;
05/11/2024 - in order to eliminate an error, I called Samsung ACC to verify the data on the repair of my monitor and the estimated cost of this repair. The data was fully confirmed - I was informed again that the display was replaced, the cost is the same X 1000 rubles;
05/12/2024 - I received a call from the 5 element store. The girl said that since I was supposedly very interested in the timing of the repair and return of my monitor, she instructed me to make a call and inform the following (attention!): "Since there is no necessary part to repair your monitor, the repair is delayed and will be completed only by 05/21/2024." To this, I informed the store's specialist that I received a call from the Samsung ACC and was informed that everything had already been repaired, the display had been replaced and the amount was X 1000 rubles, and also indicated that the specialist of the 5 element service department informed me on Friday (05/10/2024) that the monitor had already arrived from repair and you can come pick it up. The girl did not answer these facts, but said that it was necessary to wait for the end of the weekend, that is, 05/15/2024;
05/15/2024 - I received a call from element 5, in which I was informed that yes, indeed, the cost of repairs amounted to more than 30% of the initial cost of the monitor, so you can come and arrange the necessary papers for termination of contracts for a loan for the monitor and for protection +.
But that's not all! 05/16/2024 I went and got all the necessary documents. At the same time, if everything was generally clear with the credit for the monitor, then everything was confused with the credit for "Protection +": as it turned out, in order to get back the money for "Protection +", you need to go to the bank that issued the loan and get a certificate (which, by the way, is paid and costs 15 rubles or 18 rubles for urgency). Of course, no one from the 5th element warned me that it was necessary to take a certificate before going to the 5th element, although I previously made a call to the help desk of the 5th element store at number 275 and asked a very specific question: can I go for a refund for "Protection+", if the bank informed me that the loan was closed!? Therefore, I spent an additional 2.5 hours on an empty trip to element 5 (where I was informed about the need to take a certificate from the bank) and on a trip and getting a certificate from the bank.
In conclusion, I want to say that the work of the service department of element 5 is outrageous! I have never seen so much outright and undisguised lies and unprofessionalism among computer and office equipment stores! I have a very bad impression of the store and the work of its specialists during the warranty period.
A recommendation for those who buy expensive computer equipment / office equipment / televisions, etc. in this store. If a warranty event occurs, be sure to keep in touch with an authorized service center. Because it is obvious that the 5 element store can easily cheat and give you repaired equipment with a serious defect, the cost of fixing which is significantly higher than 30% of the total initial cost of all equipment.
I wish you all good shopping, but don't be fooled!!!
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7
August 22, 2024
The order was made on 08/20/24 for pickup, in the personal account information to pick up 22 from 10.00 to 20.00
Upon arrival at 16.30 at the store, the manager says that he will not arrive at all today. Is it really impossible to send an SMS notification that the product will not arrive today, so that the client does not waste his personal time and money on trips for orders. They have deteriorated very much, in the future, in order to order something, I will take into account personal experience and feedback from other customers. Buy in other stores
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3
November 23, 2024
I ordered a tefal iron through the online store 5 element. What's the point of walking, wasting time? I chose the delivery for tomorrow. They arrived on time. My impressions are very positive.
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April 13, 2024
In the 5 element store on Prytytsky street, we bought a wash vacuum cleaner.When we bought it, the consultant said that protection + would cover all breakdowns and malfunctions.A year later, our vacuum cleaner just started to fall apart.The water sprayer simply fell out during cleaning, the power of the vacuum cleaner dropped, the hose cracked, a piece of plastic fell off the handle, and in general, many questions appeared about the operation of the vacuum cleaner.We contacted the service.The vacuum cleaner was sent for diagnosis.After a while, they called us and said that they were not fixing these malfunctions, look for a workshop and fix it themselves.Then why did we buy this protection +.They don't repair anything according to it.The vacuum cleaner was packed from the service, and arrived in the same form, it was not even taken out.Yes, the store showed its face.Disgusting attitude towards customers.The quality of the equipment has dropped to a minimum.Accordingly, the vacuum cleaner is worth it, we do not use it.Never buy this product on this network.But only if.you want to shake your nerves.The store has become just disgusting.Where the purchased goods are of poor quality and still under warranty, which does not work, we do not know.They wrote to the book of complaints and a proposal.Our complaint was also ignored.It's a pity that you don't appreciate your customers.
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6
2
October 13, 2024
I would like to express my DEEP gratitude to the employee Evgeny Ilyin: he promptly helped to replace the order and advised on a new product (BOSH mixer). I got into our situation in detail (a birthday present the next day) and quickly found the optimal solution!
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March 28, 2024
Dear customers, purchase equipment in this store only if, in case of a breakdown, you have time and a strong nervous system to prove your case in court, because in this store you will initially be wrong! You will be constantly redirected to different operators by phone, the store will explain to you that a breakdown is normal and everyone has a certain percentage laid down by law for such cases)Also, the staff will easily deceive you out of the blue, as happened to me when a broken dishwasher was returned to me from repair and the answers to my questions and requests to clarify this situation stunned me, to put it mildly)They started telling me that they were just operators/sellers..and they cannot be responsible for someone, but for SOMEONE who may simply not be found.in general, I'm not me and the hut is not mine)After that, the comrades will tell you to contact the manufacturer, because they did not produce the equipment, they just sell it (the cherry on the cake). and again, calls, repairs, strangers at home, a broken car and a nervous system! I hope this review has helped you understand what will happen if you purchase equipment from this chain of stores (element 5) and it suddenly breaks down 2 weeks after use.
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6
4
August 15, 2024
We bought a dishwasher in installments, we also took an installation service for 130 rubles. We agreed with the installer that 1-2 days to warn that the service station can be installed, in fact only after 6 days it will be installed, I do not recommend this store, very low service !!! The dishwasher is simple !!! I am writing this review so that people would not be deceived and would not take additional services, terrible service!!!
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4
July 2, 2024
Upon entering the store, exactly zero consultants came up. When asked to choose a charger, they said yes, fast charging, you can't check it with us, just buy it. After they knocked out the receipt, I unpacked the charger, but it was not fast charging, when asked why it was not fast, they said "I don't know, I need to buy it for 140, there are no other options," although I know perfectly well that there is. In the end, they just went to another candy bar and just stood talking
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