We went to pick out a friend's grandmother's phone.
We went to A1. And the consultant offered us the model that was being considered for purchase, but on more favorable terms than the competitors (a discount for both subscribers and headphones for 10 kopecks). Later they said that the discount was general.
I needed a passport, but I didn't have it with me, so I rushed home. Then it turned out that the headphones were out and they were not available. They wrote down my number so they could call me as soon as they arrived.
They called back the next day and told me to come and pick it up.
I rushed to the store again, but they told me at the checkout that they had made a mistake, and the headphones did not go with this model as a gift.🫠
Of course, it's my own fault that I didn't check the terms of the promotion, but A1 company and its representatives somehow inspired confidence, especially since I'm their client (subscriber)
There was no thought of doubting the words of the employee.
Apart from "it turns out I shouldn't have called you", I didn't hear anything.
As a result: I purchased this phone on less favorable terms for myself. I lost time on red tape with my passport and on a trip to this store the next day to hear the conditional "oh"
I can't get the feeling that I've been tricked like a sucker out of my head🤭
As soon as the period of mandatory use of the phone number ends, I will end cooperation with this company.
Happy New Year to all of you!
See original · Русский
1
Show business's response
Пархоц Виктор
Level 5 Local Expert
November 25, 2024
The service is disgusting. I changed my phone, I had to log into the A1 application on my smartphone, it was impossible to reset the password due to the alleged absence of a phone number and e-mail (although both are prescribed in the contract with the operator). I solved my problem through 2 calls to the call center, one chat in a Viber chat and one in a chat on the company's website for more than an hour.
See original · Русский
Анна Карамушкина
Level 6 Local Expert
September 18, 2024
Thanks to the manager Tatiana (window 4).
She explained everything, quickly made out and answered all the questions.
There is an absolutely unqualified employee on the second window, and he still has the audacity to be rude. He can't really say anything, even trite to punch at the address that we are a subscriber. Surprisingly, with a complete lack of knowledge, he also manages to argue.
Contacted on 09/18/2024
See original · Русский
Show business's response
юрий зданевич
Level 3 Local Expert
January 4
I applied to this company twice, I do not recommend it, terrible communication, they do not want to delve into the problems. I'm considering other options.
See original · Русский
Show business's response
Василий Ша
Level 20 Local Expert
July 4, 2024
Everything is fine, polite girls, electronic queue, clean. However, the price tag is too high for Russians.
See original · Русский
Show business's response
Андрей Елистратов
Level 10 Local Expert
January 5, 2024
Nice. Quickly. Knowledgeable specialists. They prompted me and issued it in the shortest possible time. Only a pleasant impression. Using the sold gadgets and services leaves only a pleasant impression.
See original · Русский
Show business's response
Ковальчук Aлександр
Level 19 Local Expert
February 17, 2024
The staff is highly qualified, polite and virtuous. My order was delivered even earlier than expected.
See original · Русский
Show business's response
Александр Шеин
Level 8 Local Expert
July 10, 2023
The worst home internet I've ever had. It stops working steadily at 6 pm. Often does not work at all during the day.
I do not recommend it!
Avoid it.
Updated: A1 left a comment so that I would contact them and they would help solve the problem. In fact, all they can offer is to reboot the modem. After it didn't help, they redirect you to somewhere where you need to hang on the line for hours, probably😁 right now I've been waiting for more than 30 minutes (screenshot attached) And this is about the third attempt to contact them 😁
See original · Русский
3
Show business's response
Pechenbka
Level 7 Local Expert
November 16, 2024
A company that I will never contact again! They will try to get more money out of you. They fraudulently connected my home Internet for a year, although I asked for 3 months with the possibility of disconnection
See original · Русский
1
Юрий Б.
Level 2 Local Expert
April 16, 2023
I ordered the product from the online store on the first day of the sale in honor of the 24th anniversary of the company. An SMS has arrived that the order has been confirmed, expect delivery within three days. The next day, the operator calls and says that the product is out. Although it was displayed on the site for a long time, as if it was available
It is unclear why the order was confirmed then. They apologized and that's it. As their customer who uses their services, it was extremely unpleasant for me to spend time choosing a product that is no longer available.
See original · Русский
1
Show business's response
Сергей Валерьевич
Level 24 Local Expert
October 7, 2024
A good Belarusian telecom operator!
See original · Русский
Show business's response
Vitaĺ Ihnacienka
Level 5 Local Expert
January 19, 2023
The service is just terrible, you come to the salon, there are no visitors, they ask you to take a ticket, and I'm the only one here! It takes a very long time to process an order, I just came to buy a product, and I waited for 20 minutes. They are asked to show their passport to pick up the order, because the order number has already arrived in the SMS! The terminals work through the sanctioned Belinvestbank, which means you cannot pay with wearable devices, while they have an information kiosk from Priorbank, there is no customer orientation.
And this is not the first time already, time goes by and nothing changes!
See original · Русский
2
Show business's response
Олег Б.
Level 4 Local Expert
December 9, 2023
At the checkout, Karpovich (09.12.23, TIME 14:30) does not respectfully communicate with customers, did not say hello, did not provide information about connecting to A1.
See original · Русский
Show business's response
Grigory Samoylov
Level 8 Local Expert
January 5, 2024
Nice girl managers (although they did not solve my issue with the restoration of the room).
See original · Русский
Show business's response
Iiolia🤍
Level 11 Local Expert
December 23, 2023
Terrible queues.There are 2 consultants working, there is no place inside to stand and sit (there are a couple of poufs)
See original · Русский
Show business's response
Елена Андреевна
Level 9 Local Expert
June 10, 2022
I use A1 when I visit Belarus.I took several times both a package for a week and a month (I was in Brest for a long time).The connection is excellent: both speed and coverage, and the big plus is that it is unlimited.The price is affordable.Always friendly staff.
See original
1
Show business's response
Аня П.
Level 5 Local Expert
June 5, 2022
I bought an Internet unlimited 100 gigs.
What can I say?
1. High prices.
2.Low quality (poor connection, low speed, and attention, this is in the center of Minsk. I have one question, why am I overpaying 10p? Life for the same 100 gigs is excellent speed, excellent communication, and cheaper by 10 rubles.)
The quality does not match the price.
See original
3
Show business's response
VOLODYA_V55
Level 2 Local Expert
August 10, 2022
I do not recommend it! The connection is good and stable, until there was a connection problem. Extremely low qualification in responding to the problem. As a result of the 3-day appeal, the issue has not yet been resolved....
See original
3
Ира Р.
Level 2 Local Expert
February 16, 2022
We are extremely negative about A1 company now .They don't go to meet clients at all.We took the equipment (phone) in installments, fulfilled all the conditions under the contract, but because we did not use the card for a short time, we overdue the payment for the subscription fee.The automatic system has disabled the use of incoming and outgoing calls. We paid the debt, wrote a written request to renew the terms of the contract!The refusal came ..., and A1 company forever, in the person of our family, lost conscientious customers.Very sorry...
See original
4
Борис Комаровский
Level 2 Local Expert
May 25, 2022
I was struck by the incompetence of the staff of both this office and the one in the Crown. The renewal of the contract and the opening of a personal account in A1 forced to make 3 trips to both offices and repeated calls to their call center
See original
2
Show business's response
Марина С.
Level 10 Local Expert
January 17, 2024
The service is at a decent level
See original · Русский
Show business's response
Анатолий Слиж
Level 8 Local Expert
March 19, 2023
Everything is very decent.Polite staff.someone who knows his job.
See original · Русский
Show business's response
Алексей
Level 10 Local Expert
November 7, 2022
A pleasant place, polite and helpful staff
See original
Show business's response
Екатерина
Level 5 Local Expert
April 14, 2023
Terrible service, no friendly consultants, no smiles, no help…
See original · Русский
1
Show business's response
Дмитрий Шукайло
Level 5 Local Expert
November 18, 2023
Long queues, slow work
See original · Русский
Show business's response
Али Профи
Level 10 Local Expert
September 8, 2021
The operator is good, he catches the best in the woods outside the city, but the office is small, there is always a queue.
See original
Show business's response
Анна
Level 19 Local Expert
June 14, 2021
Sometimes I go in, it's always deserted and the choice is relatively large
See original
Show business's response
Серёжа Остапук
Level 14 Local Expert
April 18, 2023
Great company
See original · Русский
2
Show business's response
Владислав Ифраимов
Level 6 Local Expert
October 22, 2022
You can turn off A1 very quickly
See original
2
Show business's response
вячеслав пимонов
Level 14 Local Expert
September 9, 2021
Good communication , friendly staff
See original
Дмитрий К.
Level 13 Local Expert
July 18, 2019
Velcom's head office. Excellent staff, competent consultants, a wide range of tariff plans and smartphones
See original
3
1
Show business's response
Олег Марков
Level 9 Local Expert
March 29, 2020
Experts who are in no hurry. I turned off the SIM card-it took half an hour. There are no complaints about the connection, the service is zero. They promise to fix the situation, but everything is as it was and remains
See original
3
Антон
Level 10 Local Expert
December 19, 2021
Not really, there is very little choice of phones
See original
1
Show business's response
Игорь Добрый
Level 12 Local Expert
September 30, 2020
I have been a subscriber for more than 10 years, videos, music, and playboys are connected without permission. Complained three times !
See original
2
Show business's response
Роман
Level 29 Local Expert
May 1, 2021
A good provider, but not quite adequate service prices
See original
1
Show business's response
Андрей Лесных
Level 10 Local Expert
December 10, 2018
There is a customer focus, but Wellcome was the first and should remain the first, so I wish you more interesting innovations for customers.
See original
3
1
Игорь [s0er]
Level 17 Local Expert
February 18, 2021
Pleasant and courteous staff
See original
1
Василий П.
Level 6 Local Expert
November 21, 2018
excellent communication salon, a large selection of phones