A1
Directions
Kastrychnickaja
350 m
Дворец культуры ветеранов
330 m
Information verified by owner
342 reviews
June 27
I really didn't like the attitude of the staff. I wanted to order a certain service, but both consultants (they were mostly guys) looked at me condescendingly. The attitude was the same. I immediately warned them that I was very tired and could "blunt". However, they were disrespectful to me, but condescending. As if I were a narrow-minded person, although I was just very tired and it was really difficult for me to get information then + it was especially hot that day. I am very annoyed that the first consultant, instead of explaining about the service, told me to READ THE DETAILS ON THE BENCH AND Not HOLD UP THE QUEUE. Is this normal at all? Disgusting staff service. The second one sent me, but it was obvious that he did not want to continue serving. A1 disappointed me very much because of its employees. Moreover, this is not the first time a similar situation has occurred. The previous time, a male consultant imposed a service on me, after my refusal, he yelled at me and hung up on me.
See original · Русский
6
2
December 12
Good afternoon. I had never left negative feedback before, because I always got into the situation, because everything happens in life and everything can be understood. But not in this case.
Online store from A1.
I ordered a phone on 02.12.2024 as a gift to my mother in this A1 store, for my birthday. Especially a week before the holiday, so that he could come in time. By the time it was the Black Friday period, there were excellent offers for some positions, but that's not the point.
The order was accepted, assigned a number, an SMS came that the product would be delivered within 3-4 days. I.e., somewhere on Thursday 05.12.2024, I started waiting for it. On Friday, I already decided to call the call center to find out the status of the application. I was told that due to the large influx of orders, the shipment of goods and delivery is slightly delayed. Well, I thought, this could actually be the case. The next day, when I'm going to go to my birthday, I think I'll call, find out if they'll deliver today and give you a phone. The call center met all my expectations, apologized for the long delivery (several times, it is worth paying tribute) and assured me that the goods had already been handed over to the courier and he should contact me as soon as possible to clarify where to deliver the phone, because the delivery was delayed and I can be in another place other than the specified one previously, the delivery addresses. Satisfied with the conversation, I was just going to the doctor. A couple of hours later, I contacted the call center again to clarify if the courier was going to contact at all. They created an even more urgent request for my request and said that they would contact me literally right away in the shortest possible time. I must say right away, no one called that day, the next day, on the evening of 08.12.2024, I already decided to call myself and ask what the reason was, where the courier disappeared. They looked at my application for a long time and replied apologizing that it was written in the application that my phone was not in stock and had to wait. Here it was at the courier, and now it is not in stock. Of course, it is interesting, and such a service, it turns out, happens. As a result, they said they would contact me as soon as the phone once again arrives at the warehouse and bring it at the same price at which they accepted my initial request. That's what we agreed on, but for myself I decided that I would not wait long and in my free time I would just pick up another phone in another place, since this is the situation. It's not good to bring a phone to the doctor a month after the holiday. To my great surprise, to be honest, I got a call the very next day. They said that everything appeared, and asked if it would be convenient to deliver after 18-00. I asked you to mark that if possible, then after 19-00 it would be perfect. The note was made with the words that the courier would call in advance anyway. Inspired by this call, if I may say so, I waited for the evening and specially hurried home by 18-00, because couriers often call "in advance" being already in front of the barrier at home. That's how my evening went :D and half of the next day (I remind you, 10.12.24). I do not know how many times I call the call center myself. I hear the next deepest apologies to myself and, probably, to my order. Once again, they create the most urgent request, but already for the A1 online store itself, so that they contact me as soon as possible and explain what the problem is to deliver the phone within a week after the expiration of the maximum possible delivery time. Even the case is different, I would say. What's the problem with just calling me all this time? I have never seen such a terrible service anywhere. I will never use the A1 online store again and I will advise my friends not to make my mistakes either. Thank you all for your attention.
In total, in the dry balance for those who do not like to read a lot of letters or who read books from the end. Online store A1. The order was placed on 02.12.24, today 12.12.2024. There is no product, there is also no call from the courier/store/someone. This is despite the fact that I called myself and promised to do it all 5 times. As proof, all their conversations at the call center are always recorded.
A1 online store - you are the best (no). 1 star only so that you can leave a review, so in fact 0.
See original · Русский
1
July 19
The staff service leaves much to be desired. Consultants behave as if the servants are asking them a question, and they are at least counts and barons here.
Would it be easier for you to close this office if employees do you a favor when they come to work?
Moreover, they perform it carelessly.
Turning to a consultant with a question, you get an answer with such an arrogant face that you immediately want to leave this office! I had to go to the crown castle, where the staff is always friendly, unlike the staff at the office on the international.
And for the first time, here on the international, I saw an employee of A1 company who rolled into the workplace with a glass of coffee!? There are questions about corporate ethics!
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