Aeroflot Russian Airlines

Rate this place

29 reviews

Level 8 Local Expert
September 26, 2024
Some reviews wrote about long queues, we were probably lucky in this - there were no people at all. The specialist is competent, although he upset us, categorically stating that the painting that we wanted to carry in hand luggage can only be sent with luggage. The painting was large, although it had been removed from the stretcher and placed in a tube. But the specialist suggested that the tube with the painting can be put in special luggage (where animals are handed over). It really works - the attitude towards luggage is careful there, the picture arrived perfectly.
See original · Русский
Level 4 Local Expert
October 18, 2024
Thank you for the wonderful and always friendly service.Gayane, as always, does everything very carefully, efficiently and quickly!
See original · Русский
Level 4 Local Expert
January 25
Great company. Everything is fast and clear. The staff is friendly and courteous. They will explain everything quickly and always help.
See original · Русский
Level 28 Local Expert
January 14
I quickly and promptly handed over the tickets without waiting in line! it is very pleasant when employees speak in pure Russian and even without an accent.
See original · Русский
Level 3 Local Expert
August 26, 2024
As already mentioned earlier, it's not really possible to get through at all! The most interesting thing is that apparently the head office does not care about them, since after so many complaints the situation does not change.Sadly.
See original · Русский
Level 2 Local Expert
February 18
A very polite and pleasant woman sells tickets, it's not the first time I've bought a ticket from her!!
See original · Русский
1
Level 11 Local Expert
May 12, 2024
The staff is very attentive. You can solve non-standard ticket purchase issues. Sometimes you have to wait your turn.
See original · Русский
1
Level 4 Local Expert
August 13, 2024
The girls are very friendly. We solved the problem quickly and as comfortably as possible
See original · Русский
1
Level 8 Local Expert
April 9, 2023
Terrible service. The Yerevan office has a very non-customer-oriented attitude towards passengers, who at the same time feed the airline. Ticket agents are sitting, but you will be standing, there is no way for passengers to sit. In front of me, one passenger asked to visit the toilet, they categorically refused. There is an electronic queue terminal, but the queue is alive with it, the office staff do not know how to work with it. Upon presentation of a certificate from the hospital about contraindications for flights, I was rudely refused to issue a refund of the ticket with an inadequate requirement to provide a notarized translation of the certificate into Russian. It's complete nonsense. I vaguely imagine that the Chinese, Americans and others like them make notarized translations of certificates. I wrote through the feedback form on the website. They confirmed that the transfer is not needed. Thus, they confirmed the absolute lack of professionalism of the staff of the Yerevan office. And they don't have a customer focus. The level of service is equal to the service of the 70s of the 20th century in the Soviet Union. It's a shame, gentlemen!
See original · Русский
5
2
Level 4 Local Expert
October 23, 2023
Three times (during the last three years) I applied to the Aeroflot agency on Amiryan St. and it turned out that in the order of the queue we got to the same employee Irina. She quickly and politely resolved all our problems, my husband and I are very happy, thank you for the excellent work and kind attitude to visitors!!!
See original · Русский
4
Level 4 Local Expert
May 21, 2024
Excellent service and promptly resolved the issue - an excellent organization.
See original · Русский
1
1
Level 5 Local Expert
November 21, 2023
I called 5 times, there is no answer, why did you specify the phone number if no one answers? I had to come, they work slowly, slowly, despite the fact that 10 people are waiting.
See original · Русский
4
Level 6 Local Expert
September 15, 2024
There is no sign, communication is cool
See original · Русский
Level 7 Local Expert
April 14, 2023
This airline hates animals and passengers with animals. Flight attendants can specifically ignore passengers with animals. And this is almost always the case, so if you are going somewhere with your pet, I do not recommend it.
See original · Русский
Level 28 Local Expert
November 26, 2022
There used to be Aeroflot, premium and everything was great, but now it's a complete disappointment! Starting with the purchase, ending with baggage collection upon arrival! Some problems, expectations , and a good service ! The ground survey staff is a disgrace! Boors , boors !!!
See original
6
Level 15 Local Expert
June 8, 2024
Aeroflot will take you safely and without hassle to any point
See original · Русский
Level 4 Local Expert
December 19, 2022
It is impossible to get through!! After an hour of dialing, they deliberately started picking up the phones and dropping them! They don't want to work at all!!! There is no comparison with the Russian service!! We need to recruit all of you for dismissal and a new staff!!!! It's a disgrace. We will get you fired!!!!!!! I promise you!!!!!
See original
14
1
Level 4 Local Expert
November 2, 2022
We flew from Moscow to Yerevan to Sheremetyevo and changed the boarding gate 3 times. My children and I ran around the airport like fools....instead of a normal dinner, they just gave me a sandwich
See original
3
5
Level 23 Local Expert
February 11, 2023
At Yerevan airport, Aeroflot charges a three-fold increased price of $ 70 for a single piece of luggage, knowing that passengers have no other choice if they did not order their luggage online in advance. Very indecent. I will never fly with this company again.
See original · Русский
Level 5 Local Expert
January 2, 2023
I called 3 times while roaming to change the departure date. They put the call on hold and...That's it! This is rudeness, a bestial attitude!
See original · Русский
9
Level 3 Local Expert
December 10, 2022
It is not possible to get through, I called several times on weekdays, nothing!!! It's time to change the local staff!!!
See original
9
Level 10 Local Expert
October 7, 2024
Polite staff
See original · Русский
Level 2 Local Expert
August 5, 2022
Today we were flying by Aeroflot from Yerevan, and jewelry disappeared from the suitcase upon arrival.
See original
5
1
Level 11 Local Expert
July 29, 2024
Not very
See original · Русский
1
Level 3 Local Expert
December 20, 2022
Shameful airline! I don't even want to write anything, just return the luggage!!!
See original
5
Level 9 Local Expert
June 3, 2023
They don't pick up the phone, they don't want to work, obviously
See original · Русский
5
Level 4 Local Expert
February 4, 2022
shame on Aeroflot, I called 50 times a day for 2 days. No bodies... I didn't take it. It's pathetic!!!!
See original
8
Level 8 Local Expert
August 11, 2021
It is absolutely impossible to get through! How can you work like this?! They are a disgrace to such a respected airline!
See original
6
Level 5 Local Expert
November 24, 2021
It's just a horror that no one picks up the phone on the 3rd day.
See original
6