Alfa-Bank
60 reviews
November 4, 2023
norm
3
February 4
A decent department. Employee Gerasimchuk A. A. helped me, a non-resident, to open accounts and issue cards, advised on services and technical nuances - competently and promptly.
Special thanks to the bank itself for keeping the brand: all operations are as paperless as possible, modern online banking and an application.
Greetings from AB RF
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October 15, 2024
Excellent bank, charming and competent female consultants. We were greeted with a friendly smile, helped with the selection and design of the card. Explained the advantages over third-party banks. Glad. I will recommend it to my friends and acquaintances.
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February 13
Excellent branch, I am a non-resident and connected the Classic package of services. I was helped by a wonderful employee of the bank, Gerasimchuk A., everything was done quickly and accurately, no additional services were imposed. I recommend the department)
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September 16, 2024
Characteristic.
Although there is a huge rental area.
But the girl was very intelligent in the design of the installment card.
There was a confidential communication with live examples from experience.
There was almost no queue {hit successfully}
The heater is usually crowded.
But although it is possible to make an entry on the site by time and pass by the queue.
Well, the installment card - with the function of a credit card - is multifunctional - cool and unexpected.
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December 16, 2024
I waited for half an hour today while they were messing with one person at the checkout and never bought dollars, as a result, the employee also took a break after that👍🏻 Terrible service. 2 stars for a handsome employee with red hair
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1
February 11
Add at least one more checkout. The main problem of separation. 5 consultants, 2 are busy , 3 are sitting. And the only cash register for the gap. Lunch is still 45 minutes away. Alfa Bank is not funny at all.
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September 28, 2024
For a long time there was an old-fashioned ATM, but now everything is fine, because you can not only withdraw money, but also deposit it.
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January 28
Today I applied for a salary card from a specialist with beautiful red hair (I did not remember the name, I confess). There was no queue, the fare was explained clearly and professionally. I'm usually uncomfortable in banks, but this time there was no stress.
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October 29, 2024
Excellent and fast service, all questions were answered, recommendations were given
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April 18, 2024
The terminal in the bank was removed to replenish the card. And Temer has to wait in line to replenish the card. Although they promised that they would put a terminal for replenishing the card around the clock. This is the only bank on the way to work where I can put money on the card. If there was an opportunity, I would put zero
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2
1
August 23, 2023
On the evening of August 23rd, I issued a medical card from Elena's specialist in this department. Thanks to her for the affordable and competent advice, as well as the prompt registration of the card. It was nice talking to you!
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1
January 13
One cash register is for exchange, it works very slowly, I spent more than 40 minutes in the queue
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September 21, 2024
The compartment is convenient, but. There is only one ticket office and when there is a break, the queue accumulates very quickly
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October 9, 2023
They refused to issue a salary card, because, I quote: "you do not have passport data specified in the contract." It turns out that they shouldn't have, just an inexperienced specialist incorrectly informed. I had to go to another bank branch and register there. Train your employees properly! Otherwise, because of them, customers lose time, energy and nerves for simple operations.
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2
April 29, 2024
I waited 20 minutes in line at the checkout, but it closed in front of my nose for lunch for 45 minutes. Disrespectful attitude towards the client. As I see from the reviews, this is the norm for them.
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1
1
July 23, 2024
A review to attract attention. We really need an information kiosk in this department. They promised to deliver it in May, but still not.
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August 5, 2024
Always, 1 cash register or one specialist, everything is very, very long. There are people for a long time, an empty hall like now, it's still a long time
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December 9, 2022
Valeria's girlfriend, a specialist, could not make a certificate for the embassy. Specialists advise through online communication that overdraft funds are included in the certificate.. in fact, everything turned out to be different in the department. The staff are incompetent, confused in 2 pines. They cannot generate an account balance for a specific date. An employee adds up some sums on a calculating machine!!! You ask leading questions, and they float... As a result, they generally watched my transaction history through my mobile phone!!! Competence 0!!! The time spent with the specialist is exactly one hour!!!!! and zero result!!!! At lunchtime, the cash register stank terribly of food, the assembled crowd of people sniffed the smell of mashed potatoes!
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3
February 22
There are always queues. ATM doesn't work more often than it does…
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November 15, 2023
Why write to the bank's clients that the bank works from 9, if it starts from 9.30.
We just sit and look at how employees prepare for the working day, being late for their work, at least another half hour
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5
December 13, 2024
Good and fast service.
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August 31, 2023
They work very slowly, there is a constant queue at the checkout, and even 150 lunch breaks, it's a miracle if you manage to get there, make another checkout or give the cashier a substitution
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2
January 22, 2022
I opened a salary card...
Let's start with the fact that to apply for a card, I need an application on my smartphone, if I do not use Internet banking, I still need to download it.
One of the few banks where you cannot immediately pay for a card and use it, but you need to fulfill the "free conditions" on a monthly basis. And if I do not fulfill them, then every month you need to pay a certain amount, depending on your package.
When I quit and decided to go close the account and block the card, there was a little less than 500 rubles on it, respectively, the ATM cannot withdraw such an amount entirely. A consultant blocked my card (as they said incorrectly in another branch) and offered to withdraw money on the spot at the cash desk. After standing in line at the cash desk, it turns out that there are only 40 rubles in the bank's cash desk (in the bank!!!). The consultant told me that she had blocked the card, but I can go to the nearest branch and withdraw the balance through the cashier. I looked at the address of the nearest bank and started dialing numbers to clarify if they had 500 rubles in the balance. And what is my surprise that when dialing the bank number, the robot tells me that the card is blocked and kindly enter the last digits of the card. Not only did I enter the numbers correctly every time, but in the end, in order to just go through this stage, I had to spend more than 6 attempts to enter each time I call the numbers over and over again. Then, when the numbers did work, they begin to offer me to dial a number for the service I need. Everything would be fine, but I enter the number and it still does not activate as before with the last digits of the card (and it's not me who is crooked, because everything always worked before). As a result, in order to save time, I just click any number from the suggested ones so that they connect at least with someone and then redirect. As it turned out, the bank does not have a direct phone number to just call and clarify the necessary information.
Arriving at another branch, they told me why you didn't have your card blocked in that branch. I said word for word like that consultant to me, "you withdraw the money and you will be blocked there at the place." This consultant tells me that they blocked it incorrectly and went to clarify what to do.
As a result, the traveling procedure took more than 2 hours, but the time is nothing compared to my nerves.
As a result, the money was still withdrawn and the card was put on lockdown, which should happen within about a month.
How glad I was when the card was broken in front of me, I was happy that there was one less unclean trinket in this world.
I promised myself that under no circumstances would I use the products of this bank anymore and from that very day I advise everyone not to deal with it!
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1
4
July 24, 2024
Terrible bandwidth, 2 people at the checkout in 30 minutes
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1
January 18, 2024
They work terribly slowly, do not ask related questions and answer "well, do you have to ask everyone else?"
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2
October 14, 2024
Excellent employees
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3
November 25, 2022
I was making out the cards , the girl who was sitting right away (on the left) as you enter the BEST! The roses hopefully lifted her spirits. I explained everything, without the cheap glamour, pathos and tie 👍
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2
December 12, 2022
I came to this department on December 12
The bill acceptor will spit out the card
Lunch at the ticket office for the next 30 minutes
A crowd of people
There is no electronic queue - take the last
Game
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April 1, 2022
A good bank.The service at the bank is excellent. There is no queue, even if there are a large number of people in the department. Managers will always help and prompt you.
The loan was quickly approved.
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2
November 9, 2022
Incompetent specialists who work just to push the bank's product. And when you start to find out about the product, it turns out that the conditions for bank cards are completely different.
It's disgusting to deceive people like that.
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4
August 28, 2021
The branch is open from 9.00. The cash register is open only from 9.30. A favorite place for making transactions (payments) by realtors. Keep in mind that there is only one cash register. Nearby there is convenient parking on the side of Nezavisimosti Ave.
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1
1
December 20, 2022
Three specialists. I'm the only one in line. I have an hour left, I arrived early on purpose. An hour has passed, there is no movement. I'm already late.
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November 13, 2022
Very little space, chaos in the form of different queues. The staff is polite, competent
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2
April 30, 2022
There is always a crowd of people because the small room is not thought out at all. It's always stuffy in winter and summer. And in general, the service is fast .
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February 10, 2022
The branch is not very conveniently located, it is not possible to park, there are no negotiations , there is often a queue , I refused this branch
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June 3, 2021
One ticket office is very bad nowadays, plus lunch or a break, in general, there are long queues because of this. I am often close to work, but I try to avoid it whenever possible
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November 11, 2022
There are almost always long queues for currency exchange , they work very slowly
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1
June 9, 2022
45 minina 1 customer service... 1 specialist...
Well, why such a department at all (((
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1
1
November 5, 2021
It is convenient and fast, although it is time to replace the ATM so that not only you can withdraw money, but also replenish the card.
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1
August 8, 2020
At the entrance to the bank itself, there is an ATM behind the first glass doors, which works around the clock and without interruption. Very convenient.
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2
October 23, 2021
The lobby is very small for customers and you have to stand near the entrance if you are standing in line.
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March 27, 2020
The department is designed for 5-6 people. Therefore, sometimes it is cramped and uncomfortable.
One of the advantages is an ATM. It is separated from the main room and works around the clock
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2
March 15, 2023
An hour in the bank, really?
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1
September 19, 2021
Everything is fast and clear
Service at the level of👌
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1
1
January 11, 2022
Very good department, good staff,
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1
1
December 3, 2021
The opening hours are indicated from 9-00
In fact, the ticket offices are open from 9-30
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December 17, 2021
Does it not close? Were there 3-4 specialists? I'm alone now
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November 4, 2022
Good service
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April 9, 2021
Excellent department, fast service
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