Alfa-Bank

Rating 4.3
491 rating
Rate this place

181 review

Level 6 Local Expert
August 11
Coming to this ATM, you will be disappointed… Let's start with the 1st /there are always continuous queues due to the fact that one of the ATMs works every other time 2/having already come some time on a day off or on a weekday, it does not matter! They do not work, card transactions cannot be carried out, money cannot be replenished and withdrawn either.. one ATM for the whole Malinovka from alfa bank, I think you are losing customers in this way🤷🏼 3/ banknotes of 100 rubles issued by us in 2020, the ATM does not accept at all ... and every time he sees a potential visitor to the bank, he stands at a loss why he does not accept.. trying again and again, thus the queue has already settled down to the subway.. 4/ there is rarely anyone in the hall in the bank itself, and they will be able to help with questions, for example, in which window to take a ticket to approach a specialist… I hope they will see my review and finally fix the ATMs, and everyone will live together🫰🏻
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Level 9 Local Expert
December 23
I have been a client of Alfa Bank for several years now, their application causes only positive emotions, but visiting the bank itself causes only negativity, there are constantly huge queues with two out of five operating cash desks, and self-service terminals generally work every other time and a couple have to stand in huge queues to replenish their card or resort to other ATMs banks. I would like to believe that Alfa Bank's management will resolve this issue soon and we will no longer have problems replenishing cards and withdrawing cash from them.
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Level 2 Local Expert
July 25
Disgusting department... constantly queuing 1 hour ahead. ATMs are constantly not working correctly. Of the 3 pieces, only 1 works. The rest are always in a breakdown or hang up and break before our eyes. The management apparently doesn't care... so many complaints, but nothing changes… There are no other branches around. I'm thinking of switching to another bank because of this.
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Level 13 Local Expert
September 29
Alfa is a good bank. I like the app and the service. But it all ends when you get to this department: queues in the morning, at lunch and in the evening. There is a queue at the cash desks, specialists and ATMs! You're serious about 2024. Alpha expand or open another branch at least nearby)
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1
Level 5 Local Expert
August 15
Servicing a business is certainly something with something. Everyone, KAAAAADTH time the queue is for 40-50 minutes. P.S. I sit for 10 minutes, in front of me there are 3 more people, I already taste how much I have to sit :( Please hire specialists, 1 person is sitting and working...Why do you need so much advertising if you are not able to serve so many people?
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Level 19 Local Expert
September 17
A very small place of the bank, there are almost always a lot of people, someone at the cash desk, who needs to make cards. The queues are long, I sat for an hour, but the cashier herself served me quickly.
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Level 10 Local Expert
April 21
This department is pleased with its fast service and convenient location. The specialists do their job clearly and quickly. A huge like for this to them and the bank)
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1
Level 2 Local Expert
March 27
Unfortunately, I got an incompetent employee, Kvitkovskaya Yana. I came to open a deposit, she absolutely does not orient herself in them and began to prove information that does not correspond to reality, she told me exactly for 10-12 minutes, I had to personally go online and show the correct information, after which she went somewhere to clarify, in the end I turned out to be right; she did not even apologize for misinforming ... with such employees - somehow I no longer wanted to cooperate with your bank. The bank offers good services, and the consultants are repelled by their ignorance, unwillingness, incompetence and absolute lack of client orientation. And this is not the first story …
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3
Level 4 Local Expert
March 29
According to the bank's employees, the busiest branch, but Alfa-Bank itself does nothing to differentiate the flows. It was necessary to perform operations at the checkout, but there is such a mess with queues. At first two cash registers were working, then one cash register was closed. The coupons that the specialists had are wedged into the general queue, queues of 30-40 people. If other banks have a separation of queues for different operations to speed up the service process, then there is simply incompetent branch management. There are a large number of employees in the department, but they cannot make replacements for the cash register. Before that, I received advice on bank cards and two specialists gave different information, while one specialist misled me. The main office still needs to develop the department, and not make it even worse with such a flow of service.
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5
Level 9 Local Expert
November 17
The review is not about this branch, but about the bank as a whole. Mess, lies and unscrupulousness are the 3 main words for this bank. I do not advise anyone to contact this bank and its employees!
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Level 4 Local Expert
November 19
Does not take new-style bills. There are crazy queues at the ATM during the day . ATMs often break down and the whole queue goes to one ATM. It's not a good place...
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Level 9 Local Expert
November 18
The most terrible department! There is always a huge queue, I work slowly. 11/18/2024 ATMs are not working! It's time to switch to another bank! Alpha has gone horribly wrong
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Level 9 Local Expert
October 15
I came to this bank for the first time. I am shocked by the time I spent at the bank. There is only one cash register, there are a lot of people. Well, make 3 cash registers, open another branch. That's horrible.
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Level 7 Local Expert
April 22
I was at the bank today. There were 2 receptionist girls at the entrance, I greeted them - they ignored me, but when the next client came in, they greeted him. In the window, I asked the girl to tell me about the A-rate and how to profitably change dollars to euros, in response, I don't know, see the A-rate yourself in the application. There was a pause, she asked for help to figure it out, and as a result, the operator began to get angry and reached into the phone herself
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1
Level 4 Local Expert
August 26
I came on Saturday, I urgently needed to put money on the card. Well, as many people understand, I just wasted my time. Not a single info kiosk in the area !
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1
Level 3 Local Expert
November 27, 2023
Some employees of the bank do not know their duties well, it feels like that. There was a problem with mobile banking, they wrote to contact the bank in the support chat. I served 40 minutes of the queue, I was accepted by a girl who, in response to my problem, looked at me contemptuously and said that they did not do this, it was not their job and I had to call the contact center. When I called the contact center, I was told to contact the bank again, because the problem would be solved only there. Funny! Very sorry for the time spent, unfortunately, it is not rubber…
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4
Level 9 Local Expert
August 1
When you call, they say one thing. When you come, they say the opposite. You feel like you've been sent. A strange bank.
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1
Level 5 Local Expert
January 29
People be careful, they charge a commission from a blocked card, it turns out that they can withdraw money for not using their services, but it's not clear for what.. I would never recommend the services of this bank to anyone.. no notifications are coming, no warnings are coming.. they just quietly continue to withdraw the commission...
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3
Level 7 Local Expert
February 28, 2023
I live in the village, and this is the closest branch of the bank, which I consciously became a client of 4 years ago as an individual entrepreneur. I have applied many times and as a physical person. faces. Yesterday, 02/27/2023, I issued 3 new cards: a duplicate to my salary, a currency card for traveling abroad and a "MIR" card for settlements with clients from the Russian Federation. Ekaterina Gibezh served me at workplace No. 2. In addition to strictly following all the procedures related to my applications, she showed fantastic patience and humanism, answering my naive questions (I am an elderly man, a pensioner and poorly versed in modern IT-financial technologies). In addition to detailed explanations with maximum respect and courtesy, Ekaterina Gibezh employee personally reinstalled and configured the mobile version of banking in my phone and taught me how to use it. In addition to gratitude for professionalism and humanity, I want to note that the appearance, femininity and beauty of the name lifted my mood for the whole day. She is a real beauty, and also a smart girl, very well-mannered. However, I noticed earlier that in the branch of Alfa-bank Malinovka, all the employees are distinguished by their beauty. It is curious, someone deliberately forms such a team. P.S. Queues are evidence of the demand of the Malinovka branch. There are 3 branches of other banks in the same building. The queue problem is solved by phone pre-registration. With gratitude and respect, Igor Vladimirovich Yuditsky, retired doctor. Priluki P.P.S. I am (not for the first time) pleased that I chose Alfa-Bank. One of the few who have not been subjected to "sanctions" and continue to provide services to their clients abroad. #Heavy for the people now
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2
2
Level 6 Local Expert
May 19
Polite staff, there were problems with the card, could not replenish the account on it. They helped quickly in a couple of minutes. It is also easy to get to it.
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Level 7 Local Expert
November 13, 2023
Recently, there have been constant problems with ATMs, a password is not entered, withdrawal/replenishment does not work, and one could forgive this if it were not a bank branch. During rush hour in the branch and non-working ATMs - this says a lot about the bank's changes in an understandable way.
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4
Level 2 Local Expert
January 12
many thanks to Yana Kvitkovskaya, the most competent and sexy employee with steep tunnels who has ever worked at Alfa Bank
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5
Level 7 Local Expert
September 15, 2023
Why remove the opportunity to top up the card with dollars through an ATM? As a result, instead of 5 minutes of time to replenish the card, I spent 40, sitting in a queue of 15 people. If you remove it in one place, add it in another.
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3
Level 13 Local Expert
April 17, 2022
The ticket offices are working very poorly, it feels like their technical break lasts the whole working day. The queues are long, the ATM does not save. The hall of legal entities is empty, but there is no interchangeability - the complete 19th century sucks. A VIP client can wait for more than an hour, respectively, imposes a complete negative for a person who values time. This applies to this department. As for the Alpha, in 2 years, the Bank's management has lowered the status of this bank below any one, namely, any bank that I did not consider at all, is now a step above the Alpha. Products: alfa click is tight and non-working, in principle it is not necessary if there is an insink, but for the 13th iPhone it has not been working for 2 weeks, which creates a lot of difficulties for customers with black edition cards - shame!!! This shows the attitude towards customers. I don't understand why I pay money for the service, if there is no service. Look for another bank
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1
Level 9 Local Expert
June 19, 2023
Well, what can I say it's been 4 years, the rules of the bank have probably changed, a lot of other things have probably changed. At that time, the service was very fast, well, the bank employees were friendly, friendly and concise as always.
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Level 2 Local Expert
October 23, 2023
Queues at the department were unpleasantly surprised, but specialist Vladislava Savitskaya helped with my question, just a good girl, God grant health
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Level 3 Local Expert
March 4, 2022
Good afternoon. I really liked the men's haircut service, as well as the coloring and haircut in the women's room. Very attentive craftsmen, good professionals in their field, reasonable prices, good service.
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3
Level 5 Local Expert
July 4, 2023
The office is cozy, but small. There are not enough specialists for "other issues". One girl for 20+ people in the queue. We stayed in the queue for 1.5 hours and only 4 people passed during this time!
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Level 15 Local Expert
August 6, 2022
Competent staff. Problem solving is 100%. I am satisfied with the staff, I have become a client of the bank. I liked everything. One of the minor disadvantages is the waiting time. There are many customers, I would like more operators
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1
Level 3 Local Expert
March 11, 2023
Excellent department! Friendly staff! Professionals are working! Everything is fast and clear.
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1
Level 3 Local Expert
August 29
There is an online banking problem
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Level 15 Local Expert
July 23, 2022
And I was personally pleased with the technical service in this bank: the support service is at a high level, they respond quickly, send SMS, instructions. Thanks a lot for that! I took off the asterisk for the inability to issue a virtual card for free. Well, in some departments there are no electrons. Queues, which means redirects to the cashier, it is not convenient to queue again.
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Level 5 Local Expert
February 13, 2023
Right now, in front of me, a woman, without an appointment, got a direct referral from a consultant to a specialist because "the queue is long." And me and the other 22 people in the queue, so it's not that important?
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Level 16 Local Expert
May 27, 2023
Quite quickly, politely. There aren't a lot of people during the day. You can park
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Level 3 Local Expert
August 11
The terminals are not working!
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Level 9 Local Expert
March 15, 2022
For the first time in the 9 months that I have been a client of the bank, I visited a bank branch. I am pleasantly surprised by the speed and organization of work in these difficult times, when people massively withdraw money from the bank. Personally, I had no problems withdrawing cash from the card (except for waiting 10 business days). Arriving at the opening, by 9 a.m., 12 minutes later he left the bank.
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Level 9 Local Expert
March 22, 2022
An application is required to withdraw cash from a foreign currency account. We had to wait more than a week for the application to be executed. This condition was set by the bank without asking for consent. And when the deadline came, already in the bank itself, without warning, they faced the fact: the application would not be executed, they would give part of the amount. The rationale is that starting today, a limit has been introduced on withdrawing funds from the account, and this somehow applies to an application from a week ago. But then it's even more fun: the execution of a new application for another part of the amount that should have already been issued today will have to wait another 30 days. After that, a call came from a bank employee who began to wonder about the reason for withdrawing money. As if it wasn't the bank that couldn't do its job, but I was begging. After that, an investment was offered. And there is one answer to all questions about the situation: no one knows what will happen in a month. Agree, this is not what you would like to hear about your money. But it is also impossible to close a foreign currency account, because when closing, all the savings available there will be issued in rubles, and not in the currency of the account (according to a bank employee). Here is a currency account in this bank. It is a pity for ordinary employees who have to memorize and repeat to clients the nonsense that the management descends. But if suddenly one of them does not understand, I will write. Nobody would need dollars if the ruble did not depreciate in the blink of an eye. And this is important for people, because they have to save for basic things for years. Save by saving what they give out in return for most of their lives left at work. No one would have run to withdraw these very dollars at the first sign of instability if, from time to time, banks had not begun to unilaterally impose restrictions on the use of money other than their own, which they themselves use without any restrictions, and they also charge for it. And yes, if one of the managers takes it into his head to practice excuses, please think carefully. Last year, Alfa Group's net profit amounted to more than $1.5 billion.
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Level 13 Local Expert
January 23
The ATM keyboard has not been working for 2 months. The staff does not react to the remark in any way
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Level 17 Local Expert
February 1, 2022
The nearest Alfacdom, I use the services of this bank only, when the advance payment ends, I take out a magic red card, but it already ends, there is an ATM and an information kiosk at the entrance with the possibility of replenishing the card in dollars and proteins, I received an advance - I paid off the red card - I spent everything I contributed on life, such is the circulation of money, with parking is bad, it's always busy, you can't drive in, you can't leave, you haven't been inside - they don't let beggars in
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Level 4 Local Expert
December 30, 2022
To change the phone linked to the card, I had to wait in line for an hour. There are only 2 specialists working on a huge queue of people. Is it really difficult to get more employees to work?!
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2
Level 7 Local Expert
July 26, 2022
It is inconvenient regarding the waiting seats, the queue screen is empty (which shows which workplace you should go to). And so everything is like everywhere else, the service is decent and not very long, although there are queues.
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Level 9 Local Expert
May 27, 2022
Excellent department. The service is at the highest level. Special thanks to Natalia. All the best and prosperity to your bank.Thank you.
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Level 3 Local Expert
May 15
Card replenishment at an ATM is always unavailable.
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Level 15 Local Expert
August 11, 2022
It was served very quickly. In the first hall, it's a pity the specialist had one chair, there were two of us, someone had to stand. There is charging for various types of phones.
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1
May 23, 2022
Excellent compartment, the queue is always fast, very comfortable, there are even ports for charging phones
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Level 13 Local Expert
January 25, 2022
It may have seemed to me, but in this department the flow of customers is most likely greater than on kamennaya gorka, but as always, this has never affected the quality of service! Let me repeat myself, but this is the best banking system in relation to the client!)))
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Level 6 Local Expert
August 17, 2023
Terrible department, slow service. There is only one specialist working on the cards.
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1
Level 4 Local Expert
September 22, 2021
Not only did I wait in line for 50 minutes, but I also had a complete mess with the electronic queue. C039 is lit on the scoreboard, I have C041, but it turns out that a client with the number c042 has already been accepted. It turned out that the staff came out with a voice and called, and I was guided by the scoreboard (standing near the ATM, since I was with a small child, and it was hot in the main hall and he was noisy). As a result, I was pleased that they would take me WITHOUT waiting in line!!! (yeah, 50 minutes and the ticket does not count) although only the number C039 was on the scoreboard and there were no records about any C042, I learned only from the words of the manager. The department is small, we need to rearrange it. There is no place for the manager to sit down properly, there are some tables near the window, but there was no one there and it is unclear why they are there. Clear control over the electronic scoreboard and the real course of affairs. The staff is young, but not creative or attentive, they just act like automatons.
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Level 3 Local Expert
October 26, 2021
It's a nightmare, House... I got the impression that I got into a state polyclinic: go there, go to that.... Very rarely I write negative reviews, but today's mood was pretty spoiled. So... In order to learn a special course, you need to stand in line for a specialist. I note that the specialist advises on various issues, frequent clients are foreigners who do not understand Russian well. in order to learn a special course (2-3 minutes to solve this issue), I expect 20 minutes. I waited, I'm standing at the checkout again, there's a queue again. The cashier has questions or does not understand what a special course is, the call of specialists begins. Further, the exchange rate generally changes and I am redirected back to the bank's specialist at the same time, saying verbally I redirected you, but I probably forgot to do it on the computer. I'm standing in line. They don't call me, it turns out they didn't redirect me. They offer to take a ticket. What are you people doing there? I've been standing with a child in a crowd of people in the midst of the coronavirus for an hour. There is a great lack of consistency. Currency exchange is a piece of cake. It is difficult to even imagine how to solve more complex issues in your bank.
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Level 2 Local Expert
March 29, 2021
I would like to thank the employees of Alfa-Bank, namely the Malinovka branch in Minsk The staff was very polite, helped to convert the currency at an individual exchange rate, and also explained how this can be done in the application with the least time. Thank you for the great mood and customer focus.
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