There was a need to withdraw dollars from a virtual card. An indifferent cashier, in case of a ban on the operation, could not justify the reason for the refusal, a non-working contactless card terminal, arrogant appearance, boorish behavior. Complete lack of professional competence. Instead of being interested in helping as a bank employee, she showed her unwillingness to do her job. I write a review 10 minutes later, I did not remember the last name, please conduct educational work on professional development with this employee and check for professional suitability.
To a remark about a non-working contactless card receiver in a nearby ATM, he replies that the ALFA BANK exchange office has nothing to do with the ALFA BANK ATM.
See original · Русский
Юлия К.
Level 7 Local Expert
November 26, 2024
The employee refused to change euros, exchanged only dollars, referring to the fact that she had lunch soon. There was still time before lunch, I took a taxi and was in a hurry to exchange everything before their break, as a result, I need to take a taxi and go to another exchanger to exchange currency further. Plus, VERY rude service, this is the first time I've seen it in alpha!
See original · Русский
1
1
Devil
Level 13 Local Expert
February 11
Great place, very friendly staff, prompted and told everything,I advise you
See original · Русский
Show business's response
Алиса Кучер
Level 10 Local Expert
June 17, 2024
I came running to replenish the Alfa-bank card. I do not have a physical card, only online and, accordingly, replenishment via paypal.
According to the classics, "Hello, I want to replenish the card" I take out my phone and put it to the terminal, to which they tell me, "How do you imagine replenishing the card without a physical card and without money?"
And why did this employee decide that I don't have money 🤡
Well, if I didn't have the money, I wouldn't have come to top up my card 😃
I say, "Well, on the phone, contactless"
To which they respond: (not an exact statement, but the format is the same) "It doesn't work that way"
Well, without a "goodbye" and a polite tone in general, they did not continue working with me.
And BSB bank has such a method of replenishment if you do not have a physical card with you.
It will be great, Alfa-Bank, if you introduce such a function into your cash registers, and it would be nice to teach employees a polite ton, after all, they do not work at the bazaar, even they can talk there.
I had no idea that you didn't have one, I thought that you were also keeping up with the times.
And the ATM that stands here also does not have the function "top up your account.
See original · Русский
2
2
Show business's response
Вероника Виноград
Level 5 Local Expert
October 24, 2024
I've been standing for 25 minutes to replenish my card! A hotel employee is being served at the cash desk all this time. The queue has gathered for the entire aisle. It's just awful! There are no words! A crowd of people standing on the entire passage of the hall.
See original · Русский
1
Show business's response
Ara
Level 6 Local Expert
August 22, 2024
in general, the branch is good. Only when a certain Merkulova is not an employee there. A boorish and incompetent employee. I served ONE client for 30 minutes. one. The exchange point, damn it. I waited quietly with a one-year-old child in line. To the question "excuse me, but how long will this operation last?" she barked, "Yes, for a LONG TIME! How do I know 5 minutes, 10 or 30??!" and so on.
See original · Русский
Show business's response
ИП Стахиевич В.В.
Level 11 Local Expert
October 23, 2023
A good exchanger with pleasant rates, Located in the reception area of the hotel, at the same time you can pass the time in a cafe. The entrance for cars is convenient, works around the clock, there is an ATM nearby.
See original · Русский
Show business's response
polotenec
Level 11 Local Expert
February 28
))) such a thing. If you don't know, you can't find it on the navigator. A small window at the back of the first floor of the hotel. 2000 was given out in twenties)))
See original · Русский
Show business's response
Оксана Венеровна
Level 14 Local Expert
March 12
Fast service, taking into account my precious time on a business trip, thank you!
See original · Русский
Show business's response
Юлия
Level 13 Local Expert
June 19, 2024
It is convenient that there is a round-the-clock operation. All operations can be carried out on site: exchange, to a card, from a card, near an ATM.
See original · Русский
Show business's response
Eugene
Level 19 Local Expert
January 16, 2024
A good exchanger and ATM at the hotel, pleasant staff, clean, fast, everything is as it should be. The exchange rate was not compared, but people are always actively exchanging very decent amounts here
See original · Русский
Show business's response
Марина Жуковец
Level 3 Local Expert
August 3, 2024
We waited in line for 15 minutes and served visitors for a long time. To TAKE A BREAK in front OF US! Why can't we warn you about this in advance so that we contact another bank, appreciate not only your time!
See original · Русский
1
1
илья денисик
Level 3 Local Expert
February 18
After another visit, I was convinced that it was time to change the bank. The bank can issue the card, but it cannot be replenished.
See original · Русский
1
Show business's response
Оксана Ти
Level 14 Local Expert
March 27, 2024
The girl in a very rude way refused to put money on the card exactly at the moment when her lunch started, arguing that if she served me, then others would also swoop in! And she won't be able to move the lunch hour (
See original · Русский
2
4
Show business's response
285352 Ходачинская
Level 11 Local Expert
May 4, 2024
An excellent exchanger.And most importantly, around the clock.There is not one in the Ocean shopping center, this one helped out!
See original · Русский
Show business's response
Yuliya Babytshyk
Level 6 Local Expert
September 10, 2024
A good hotel, delicious food at the casino, come, you will not regret it
See original · Русский
user u.
Level 4 Local Expert
January 25
The department is terrible , the cashiers are rude , and there are frequent breaks . It was necessary to change the 100-ruble bill to a smaller one , but they refused, seeing if we do not provide such services.
See original · Русский
Show business's response
Марина Кунгурова
Level 6 Local Expert
April 16, 2024
A modern conference room equipped with all necessary equipment!
See original · Русский
2
Show business's response
Михаил Малюгин
Level 3 Local Expert
January 22, 2024
The most disgusting service.
I stood in line, I go up to the cash register and the specialist, looking at me, takes out a sign and goes on a technical break.
I don't recommend it
See original · Русский
1
Show business's response
Ирина Потоцкая
Level 25 Local Expert
June 7, 2024
Fast service. The staff is nice and friendly.
See original · Русский
Show business's response
Марина Пух
Level 12 Local Expert
April 8, 2023
Often a good exchange rate. Near a public transport stop. I didn't see much queues. maximum of one person. It is located in the hotel, to the left of the entrance.
See original · Русский
1
Show business's response
ZackSalivan
Level 8 Local Expert
October 9, 2023
Nice spacious rooms, gym, swimming pool and sauna, food is also good
See original · Русский
Show business's response
Павел
Level 16 Local Expert
October 7, 2023
Always a good exchange rate,
convenient work schedule, polite staff (operators)!
See original · Русский
Show business's response
Олег Фуки
Level 16 Local Expert
March 21
There are long queues
See original · Русский
Show business's response
Владимир Владимирович
Level 5 Local Expert
August 31, 2024
It's not a bank at all, it's just an exchanger and that says it all.
See original · Русский
Валерий М.
Level 7 Local Expert
December 31, 2023
Everything is great! But I would like to have at least one ATM in Dzerzhinsk, Minsk region
See original · Русский
Show business's response
Михаил Г
Level 9 Local Expert
August 10, 2022
From 08/04/12. To 08/06/12 we stayed at this hotel. I liked everything very much, the service, the room, the breakfasts. It stands in a good place. I recommend.
See original
1
Show business's response
Сергей Свеклистов
Level 8 Local Expert
January 5
Good department!
See original · Русский
Show business's response
Dmitry Dimskis
Level 22 Local Expert
November 17, 2021
A great place, currency exchange around the clock, deposit and withdraw money + ATM, you can sit quietly in the lobby of the hotel, put money down, call a taxi. In general, it is very convenient for those who live nearby.
See original
Show business's response
Anonymous review
November 21, 2022
Modern, clean, neat, cozy and beautiful hotel, and a little expensive, but everything is super.
See original
Show business's response
валера мась
Level 7 Local Expert
July 1, 2024
Pleasant,courteous service
See original · Русский
Ирина Гур
Level 11 Local Expert
January 17, 2024
Both an exchanger and an ATM, convenient location!
See original · Русский
Show business's response
Владислав Гапоненко
Level 4 Local Expert
September 18, 2024
The staff are not friendly, rude...
See original · Русский
AleksK23
Level 12 Local Expert
June 4, 2023
A convenient currency exchange point . It works around the clock and there are not as many people as in other alpha departments
See original · Русский
1
Show business's response
Егор Белявский
Level 7 Local Expert
March 26
There are no queues
See original · Русский
Evgeny Ivanov
Level 27 Local Expert
August 30, 2022
Modern hotel, large rooms. There is free parking. Downstairs there is a spa center with sauna and Jacuzzi
See original
Алексей Трубников
Level 8 Local Expert
November 26, 2021
Everything is working around the clock, there is a place to park the car. If someone has never been there, ask the administrator. In the process, to clarify where the exchange office is, the administrator managed to talk to visitors in three different languages... In short, everything is super and very convenient around the clock
See original
Show business's response
Николай
Level 7 Local Expert
September 28, 2023
A good round-the-clock exchanger with the alfa-bank rate!
See original · Русский
Show business's response
Иван Петров
Level 7 Local Expert
September 9, 2023
A very cool hotel, everything is very beautiful
See original · Русский
1
Show business's response
Юлия Дергачёва
Level 6 Local Expert
October 6, 2023
Very nice and beautiful hotel
See original · Русский
1
Show business's response
Roxis Fine
Level 6 Local Expert
January 23, 2021
The black curly-haired cashier, neither hello nor goodbye, gave her a 100 bill and asked her to change 50, but she changed the whole hundred. to my indignation, she replied that it was my fault, she said it too QUIETLY. yes, even if I didn't say anything at all, it's her duty to ask how much I want to change. one excuse would have been enough for me not to write this review, but in response I saw a face full of hatred. I wish her to find a job she likes and not spoil other people's mood.
See original
2
2
Show business's response
Форд Мондео
Level 30 Local Expert
July 15, 2022
The extortionate exchange rate for the local currency. I do not recommend conducting transactions, at least compare with the exchange rate in other banks
See original
петр сокол
Level 5 Local Expert
December 7, 2023
You can change the currency at night
See original · Русский
1
Show business's response
Дмитрий Мушинский
Level 9 Local Expert
December 5, 2022
It is very convenient that it always works in this area. The rest of the banks suck
See original
Show business's response
Экспертиза
Level 18 Local Expert
October 24, 2021
A cool hotel, modern, but the price tag is too expensive for our salaries
See original
1
Show business's response
Андрей Сухоцкий
Level 5 Local Expert
September 19, 2023
He is always ready 24/7
See original · Русский
2
Show business's response
Андрей Наумов
Level 13 Local Expert
December 11, 2023
I changed the currency, everyone is very polite
See original · Русский
Show business's response
manionak98
Level 5 Local Expert
September 3, 2020
09/03/2020 at 1:15 we arrived at Renaissance to change the currency, the cashier (did not see the name) was silent, asked to exchange 10 euros and gave 20, silently they exchanged 20 euros instead of 10, I did not swear, but a fat minus for the attitude towards the client!