I came to the office on 13.03. for an urgent and difficult question for me. It was necessary to open 2 accounts, transfer money and get a certificate. And everything is within literally 2 hours. ANNA LEONOVA saved the day. She explained everything, worked quickly, clearly, and professionally. My requirements were fully met and in a fantastically fast time. I used the bank's services 6-7 years ago and there is something to compare it with. It's nice that things are moving for the better. Department - 12/10 Once again, I bow low to Anna!

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Dmitry

Level 9 Local Expert

The essence is as follows: there are moments in your life when you need Statements (Checks) for operations in the INSC application (payments, transfers, etc.) of your own Moneys'. It was the "Checks" that were needed to prove to certain "Authorities" to confirm monthly Payments. In the application itself, you can only view Receipts for the last 6 months. I needed a period from May 21 to June 24. Unfortunately, it is done so that you are told: contact the Bank branch, the Bank says you will have to wait from 5 working days .....and up to almost Half a month, when you have only 5 slaves.days to provide Information to the service. The Bank branch Managers were connected to resolve the conflict when the 6th (sixth) slave.A day and it wasn't Ready! There was no time anymore....so it was necessary to prove over 12,000 bel.rubles. on Payments. At the moment: according to the Statements in the application, there is All the slag of the above payments (loaf, milk, kefir, underpants and pads, etc.) and it is not possible to view certain transfers and payments, because the prescription of operations .... I contacted the Bank again at number 198 and requested a Check on 07.10.2024 indicating a specific transfer: The date, time of the transfer, the amount of the transfer-we are waiting for the day 07.10.24. This Check is already 08.10.24g-it will no longer be needed, because it has already been a long time to wait and prove the time-No....you will have to accept it as it is and additionally charge yourself for the Payment, for which, due to the fault of the Bank, I could not prove the Transfer. So, gentlemen, keep your "Checks"-important transfers, because the Bank will not prove to you and will not give you guarantees of your payments on your statements (transfers). The quest is another one...and you'll be sitting in queues at the Bank and it's not a fact that the bank will prove to you all the statements (checks) of your transfers. The issue has not been resolved so far!!!! P.S: it has been proven from personal experience that Alfa-Bank worsens your conditions and torments, walking around the Bank when in other banks-this can be solved through the application and look at everything for any period regardless of when it was made....BNB-Bank, PriorBank-solves these issues promptly day/day, or everything is available in the Bank's applications. as in the Photo, try to figure out who and what you paid....

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О.Нестерова

Level 9 Local Expert

While I'm spending time in line at the bank on Krasnaya 7, so that it wouldn't be so useless, I got the urge to leave a review here and now. Alfa-banks in Minsk are open until 19:00, with the exception of two, unpleasant surprise number one. I went to the office at 93 Independence Street near Chelyuskintsev Park at exactly 19:00, and of course, I was informed that they were already closed. The client is wrong here, it is allowed. On Krasnaya 7, customers are languishing on sofas, the queue for electronic numbering seems small, but! How slow the specialists are, of which, by the way, there are only 5, two of which are exchangers, it's just incredible! The opening hours are coming to an end, but I feel like I'm spending the night here today! All you need to do is change your last name and identification information! All. This cannot be done in the mobile app. I got a very sad impression.

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