Alfa-Bank
Directions
Majakoŭskaha
580 m
Information verified by owner
78 reviews
August 10
Poor level of service and low level of education of the employee who served me. I probably have to understand banking concepts better than a person who has studied in this field for at least 5 years and has some work experience)
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3
May 23
The terminal on the street does not accept new banknotes with a face value of 100 b.rub. I went inside, there are a lot of people. He went up to the manager, said that it was okay (we have it like this). There used to be a terminal still inside, I ask, where is it? He says we decided to remove it. Stand like the whole queue... I am so perplexed why contactless ATMs are everywhere in the Russian Federation, but here you constantly return to the past for 20 years, so also the approach is "interesting". I was charged with negativity.
I do not recommend it for permanent maintenance.
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2
March 24
Service and specialists at the level of microfinance organizations.
All accounts have been blocked with the retention of funds on all accounts without explanation.
As a result of an hour-long conversation, on a paid line at my expense, of course, with a total wait of about 25 minutes, with these wizards and special forces ( specialized specialists, as they call themselves ) I found out that 3 specialists can not explain anything except for the script to be read, which I can also read to them due to my work experience in the call center of their bank's partner.
Now, in order to resolve this issue, I have to go to a remote branch for DUBIOUS success in solving this issue and DUBIOUS success in withdrawing my legitimate funds with writing a ton of statements that are more appropriate to use as toilet paper. In this case, the effect is at least observed, literally.
I am writing this post in order to alert people who have not yet encountered these problems and their existence. Ladies and gentlemen, if you don't see this problem, it doesn't mean that it doesn't exist, it means that it hasn't reached you yet.
Remember that in any dispute with the bank, you will be spat in the face referring to clause 2.2 of the client agreement without explanation. 🤡
Whether to use their services or not is a decision at your own risk.
Good day.
P.S. the bank's response 🏦 after an hour-long discussion :
Thanks for waiting
I received a response from the relevant department
Unfortunately, the answer remains the same
According to the punk 2.2 of the DKBO, a decision was made to completely block it without explanation (based on a Comprehensive Banking Service Agreement) https://www.alfabank.by/about/docs/
See original · Русский