Hello! I would like to express my gratitude to Irina Gutko, an employee of the business service department of Alfa-Bank in Baranovichi. Always fast, competent service. You can be proud of such employees and take an example from them in the work and culture of communication with customers!
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Анастасия Аникеева
Level 6 Local Expert
November 18, 2024
I don't always want to write negative reviews, but today is your day.
The ATM has been closed for 4 days. Money is neither deposited nor withdrawn. You go into the department, there are a lot of people, there is nowhere to stand. But the workers are like turtles, I'm at lunch, I'm busy. And the fact that there are a lot of people, no one cares. A call to the call center will come even more negative emotions. Waiting for 5 minutes while the employee found out why the ATM was not working and eventually said: yes, it is not working and it is not known when it will work. 👍👍👍
I close all my cards and will never return to the bank!
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Igor Stashok
Level 3 Local Expert
September 10, 2024
I am very disappointed with the exchange of dollars and the long queues. A brand new bill, but they found spots under the microscope, they couldn't see it with their eyes, they said they wouldn't change them anywhere, but they changed the microscope in the next bank without any problems. I would give a score of 0 to Alfa Bank if I had the opportunity.