Altagamma
96 reviews
September 4
A lot of fuss, little use.
The experience is as frustrating as possible. We chose a black tile that we liked for a long time. The consultant nodded and assured me that everything was there, that it would be delivered in the best possible way and without problems (!) to their own warehouse in another city where I live. As a result, it turned out that you need to pay extra for this shipment to the warehouse. And moreover, after the fact, randomly (I looked at the payment invoice) It turned out that a tile of a different color was ordered and delivered. No one could answer my inquiries and calls to find out what color the tiles were eventually brought. They turned the arrows, endlessly clarified something, contradicted each other. It was impossible to solve anything remotely, we had to spend time on every little thing and drive up to their office. Of course, the tile turned out to be the wrong color that we wanted. And the right color was not on sale at all. That is, the consultant fooled her head for almost a month absolutely in vain. They agreed to issue a refund and promised that it would be possible to do everything from another city, where we were. And then, in their best traditions, they said that they needed to go from another city and receive everything personally. Incompetent employees who contradict themselves and make a lot of promises, which in the end were not worth a damn. Just wasted time and nerves.
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1
September 2
If you want a more interesting tile, not of Belarusian production, you are welcome here. An excellent selection of interesting models. Especially the wide format, which was important for us.Friendly and competent consultants
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September 24
Excellent consultants, a large selection of tiles, fast and inexpensive delivery. Good location and availability of free Parking spaces))
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July 26
The quality of the tiles .
We chose 3 types of tiles and 1 collection is just terrible when cutting! It does not break along the cutting line , when contacting , they began to say that they only have high-quality tiles and I cut it the wrong way, they asked for a video where I ruined a couple of tiles, to which I received an answer try to switch to a wet cutter and that again they have only high-quality tiles ! The review is only negative !
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April 24
I would like to start with good impressions about this salon on Derzhinsky: for the first time, when I was doing repairs in the apartment, I was offered a wonderful collection of tiles for the promotion. The tile was leftover, but in the right volume and appropriate quality (of the same tone, not broken). I did the styling and trimming myself (touching the trimming is amazing). But, I had to apply another time (a friend asked me to make repairs to his bathroom). Naturally, against the background of good impressions about the quality of the product, I turn to the same place, but this series of tiles naturally did not work. Another format and manufacturer were quickly found as an alternative... And here it is a miracle of the marketing approach - picked up from one batch, delivered and... Immediately, the loader, who was offered to me as an additional service, informs me that there are a lot of broken tiles... they began to check and as a result, 6 pieces of 30 tiles were broken. The claim was answered on the call: "Have you checked everything? Because we won't change the car twice!" Fine. Rechecked - yes - 6pcs. Fixed it. I start working with the tile- prune it- and in the middle of the time it begins to dissolve the cracks. Naturally, it does not break along the cutting line. I'm calling - this tile is not of high quality. It has internal deformations clearly obtained during transportation. What should I be redirected to the complaint department for?and that I would make a video of how I cut. There I was offered to change the cutting method from dry to wet. Well, if you are not satisfied with the product, return it.In long attempts to convey to them that the product is a complete nonconditioner, I failed - they claimed with confident arrogance that the product was of high quality. As a result: two tiles were cut and both were broken not according to the cut. The remaining tiles are returned, these two cut tiles are not accepted for return, the delivery is irrevocably paid, the movers are with them... The result is one - for the second and last time I turned to this charade from a warehouse in the middle of nowhere. A SCAM with beautiful managers.
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2
January 27
There is a good assortment of tiles of different price categories, and there are boxes that emigrate ready-made bathrooms. This allows you to better immerse yourself in the selection process. I think this is extremely important when choosing a suitable tile collection. The staff is always attentive and helpful. There are often interesting promotions and discounts. Excellent salon, I recommend it.
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September 1
A large selection of tiles, good and friendly sellers. I liked the store, the issue with the marriage of 2 tiles was resolved very quickly. In general, 5 out of 5.
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June 2
The only store where you can buy not only high-quality, but also beautiful ceramic tiles from Italy and Spain, and other bath products. And the prices are not much higher, unlike Belarusian manufacturers!
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1
September 11
I make out the return of the tile, they say it's good to take it to the warehouse yourself, they say it is written in the contract in paragraph 6.They did not give a guarantee to the contract, they printed out a sheet with a receipt, wrote the name of the tile, attached the receipt and a business card to the sheet, and stamped everything.
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December 20
It's a good store, but unfortunately we couldn't get anything. There are not many standard tiles, what I liked is all on the leftovers. There are a lot of large size tiles.
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January 22
In January 2024, he signed a contract for the purchase and sale of tiles in the Altagamma CHTUP salon at the address: Minsk, Timiryazev str., 3. Tile size 60 *120, 13 pieces.
The tile was delivered within the time limit set by the contract. Unfortunately, this is the only thing that the salon has done efficiently.
On the day I received the tiles, I found parallel stripes on each of them along each canvas. I pay attention to each tile. At the same time, in accordance with the technical specifications published on the company's website, as well as the requirements of GOST 13996-2019, at least 95% of the tiles must be without visible defects in appearance.
In my case, 100% of the tiles do not meet the requirements of GOST.
The quality specialist of CHTUP Altagamma confirms (verbally by phone based on the photos sent) this marriage.
To resolve the current situation, Altagamma CHTUP offers:
- or a 5% discount (approximately 67 rubles);
- or pick up a low-quality tile with a refund.
They call themselves a customer-oriented company.
What difficulties did I have?:
- since there is a 100% prepayment, I have withdrawn funds from my turnover, thereby reducing all the risks of the company, and I will see my money under the terms of the agreement no earlier than 10 banking days;
- shifting the repair time and simple tiling;
- the planned design of the room now needs to be changed;
- moral damage caused by the specialists of the Altagamma CHTUP and their inaction.
Conclusion: the conclusion is subjective, but I will never work with this business entity again and I advise everyone to bypass this company.
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2
August 22, 2023
Great store! A wide range of building materials products for the sophisticated buyer. There are plenty to choose from. Polite and competent staff. We recommend it for those who love quality and a non-standard approach to business. Thank you.
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2
November 14, 2023
Convenient parking.
A decent range of products. I bought floor tiles in the hallway. The whole process took 20 minutes. A competent manager served. Helped me choose the right color scheme. I quickly counted the required amount. Special thanks!
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1
January 8
I was choosing tiles for bathrooms. Manager Jeanne helped determine the choice, made several tile layouts. An excellent manager. A very good impression of the salon. Thanks!
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September 6
Check the tiles immediately, especially the embossed ones under the tree. There are a lot of chips along the edges, which, on a cursory inspection, you may not immediately notice.
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October 30
A large selection of products. The staff is polite and interested in the selection.
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October 17, 2023
During the repair, I bought all the tiles and plumbing in the salon on Timiryazev- I was satisfied. But after the repair was completed, I ran into a problem - a heated towel rail leak. The service is terrible, it's better not to run into anyone. They offer to do the dismantling themselves, bring them and prove with foam at the mouth that the goods are defective. The result is the 3rd month without a towel warmer, only through the claim work I see a solution to the issue.
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1
September 17
A good store, a great selection of high-quality tiles
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July 20
By the way, very high-quality tiles, almost, I'm telling you as a tiler, please contact👍👍👍
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June 6
The store is not very big, the seller warned that most of the tiles are custom-made. I can't say anything about the prices, because we didn't find what we were looking for
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February 16
A good store with a wide variety of tiles and plumbing fixtures. Friendly staff.
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March 26
Assortment, quality, price, consulting, service, delivery - everything is fine!
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1
November 24, 2022
A store that survives, most likely, only on the deceptions of ordinary citizens who do not know the laws of the Republic of Belarus.
In the beginning, when paying for an order for a large amount of money, the store manager tried to deceive me for 300 rubles, quickly hiding some of the money in a purse and saying that everything was right there. Until I requested a recalculation of the entire cash register and reconciliation of the amount in the cash register with the actual amount of money in the cash register, they said that the amount was correct, and when they recalculated it, it turned out that they charged me 300 rubles more. Such is the nuance.
Also, the store managers, judging by the reviews on the store, persistently ask everyone to check the goods during shipment, arguing that their goods are fragile, and if you even took advantage of their delivery, then you allegedly have only 3 days to check the goods, which violates Article 25 of the law on consumer protection, which says that the consumer has 14 days to check, replace, or refund, referring to his contract, which contradicts the legislation of the Republic of Belarus.
I purchased, among other things, a shower tray, which, allegedly, was not available at first from one manager, but then was found by another, most likely someone does not hesitate to sell substandard goods. Upon receipt of the goods in the warehouse, there was not even a thought to check the completeness of the goods, since their "fragile" goods, namely tiles, were checked for 2 hours in the cold. And of course, far from one defective, broken tile was found, with which they have a large mountain in their warehouse, which they sell for 15! rubles per m2., I wonder how they organize it according to documents, but this is a separate story that will also be developed. By the way, during the inspection of the goods, about 10 dissatisfied customers arrived at the warehouse, who strongly recommended checking each tile, since there is a lot of marriage and the store very much does not want to meet customers halfway and replace it in violation of the law. This is the customer orientation in Belarusian. After checking each tile and delivering the whole
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5
September 25, 2022
We bought a tile on the step with a kopinos , it turned out to be a lot of marriage and poor hypometry of the tile . When buying, they brought different batches both in color and thickness . I took it myself , I did not check the batch , let 's hope for decency and display on the stand . About the size of a separate conversation, the difference reached 3-4 mm.
Due to the brown and mother-of-pearl color scheme, there were many chips on the tile that were not visible on a cursory inspection. But when the tiler arrived a month later, and showed all the flaws , we were shocked by the number of nuances on the tile itself. We tried to solve the issue calmly , but they answered us and where did you look at the acceptance . Yes, it would seem obvious where you were looking when the tiles are 1100 kg and each needs to be checked :))) , with a size of 330 mm -330 mm. Moreover , the chips were small and opened only when the master showed when it would be filled with a fugue , and all the craters filled with grout ( fugue ) they will show all the defects !!!!
About the size, I attach a photo of a 3-4 mm drop separately. When talking on the phone, in addition to divorce, what should be done with 5 mm seams :))), this is recommended by the manufacturer of tiles for outdoor work :)) I didn't hear anything else. At the same time, everything on the stand is beautiful
both in size and on a 2-3 mm jointer.
Be vigilant, do not be fooled like we are by a stupid divorce, otherwise soon we will all buy such meal for a lot of money, and they will rub it in that it is normal!!!!!!
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1
January 5
trust but check! After laying the tiles, we saw that one of the three tiles is different in color - different colors! To which we were told that the tile needed to be checked before laying and they could not help us in any way, as well as there was generally a different pattern in this tile, which was not agreed in advance. of course, we wouldn't have taken such a tile then. the consultant only urged me to buy rather than advise
a disgusting service, so they also planted a marriage.
The delivery is paid. I hope this review will help someone. Be vigilant
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1
July 23
Nice salon, friendly staff
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1
June 9, 2022
The choice is pretty good, for every taste. The eternal problem of normal staff, it seems that they are doing a favor by consulting a client. Delivery? What kind of delivery can we talk about? Transport will be ordered, but at your expense.. and they will find movers, for your money! Referring to the fact that this is not included in the price of the product, the same Keramin whose cost of the product is ten times cheaper and then delivered, without unnecessary questions! Unfortunately, I can't write anything flattering.
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March 8
Hello, I was at the delivery warehouse. Quickly, efficiently and provided assistance
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October 9, 2023
Very responsive consultants, the assortment is diverse- the eyes run away
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3
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April 9, 2022
The interior is very cool, no doubt. A large selection, very beautiful interior.
The only question is that I found an absolutely identical tile in color and tactile sensation (maybe it is made of other materials, I do not dispute, but I could not identify the difference) in another famous tile salon in Belarus not for 159 BYN per m2, but for 38...
This does not change my mark in any way. Solid 5!
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August 19, 2023
Pleasant staff, good assortment for every budget, I recommend
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March 31, 2022
The disgusting attitude towards the client is just the beginning of your appeal to this organization. We applied to Altagamma for tiles in our apartment. All sizes were provided. After payment. Bring it yourself, their shipping cost has become like putting 8 mosaic squares in a pool. They brought me to the apartment. A tiler was called, a specialist laid tiles for a week. We came to take a job and grabbed our hearts and heads!!!!! The tiles are different colors. The tile was most likely assembled from all batches in 2021-2022. As a result, the master was paid for the installation / dismantling and removal of garbage. WE WON'T EVEN TURN OUR HEADS TOWARDS this organization ANYMORE!!!!! WE DO NOT RECOMMEND IT !!!!! TAKE CARE OF YOUR MONEY AND NERVES!!!!!!!!!!
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5
May 22, 2023
Favorite tile store with an excellent assortment and attentive consultants
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March 17, 2023
The store only has a good view, but otherwise... Consultants don't give a damn about visitors, although you may need to go through a casting in order to buy an expensive tile
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2
November 12, 2021
The tiles are nice and beautiful, but the staff is totally incompetent. We bought a tile, paid for it, it was delivered to us, we laid half of it and only then noticed that the tiles were of different shades, and as it turned out, the seller girl arbitrarily placed an order for toilet and bathroom tiles of different shades without our consent, but that's nothing, the whole problem turned out to be that no one even informed us about it. Neither the seller nor the driver at the time of shipment. And when I complained, they told me I needed to look. In general, now we will probably go to court or consumer protection if the issue is not resolved.
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6
December 21, 2021
Very poor service. We ordered and paid for the tile. Storage for 30 days in stock, after 20 days I was informed that my tiles were out of stock. How is this possible at all, with 100% payment. They just gave it to another customer. As a result, I have to wait another month. But they use my money. The solution is offered either to wait or to choose from what is available. So it makes sense to buy a product, and then find out that it was resold to another person.
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3
January 5, 2022
the Tile salon with not very experienced staff was redone three times by contracts, it was even worse initially the first offer that was made from the manager was not valid upon arrival at the salon, the justification was banal that prices change 2 times a day , but the big plus is a huge selection of high-quality Tiles where many designers work with this salon
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May 10, 2022
I am contacting this salon for the second time. The first time there were questions, but everything was settled, they go to meet the client. The tiles are good, including those of the leading brands in Spain. There are questions about the delivery time, but they are justified at the present time. The staff is friendly and attentive.
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February 11, 2022
Good interior and tile selection. Design managers will always help with the choice, draw the layout and select the sizes. There is a parking lot
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3
November 2, 2021
The best display of collections, a huge selection of tiles for the texture of stone, wood, metal! The best designers work at Altagamma, make a project, visualization.
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January 15, 2022
A large selection of finishing materials. There are a lot of exclusive options. Good service and maintenance.
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December 6, 2023
Jeanne super helped me choose the tile
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February 11, 2020
I appreciate the Altagamma tile. Prices are reasonable, products for every taste. Consultants, in principle, calculate the number well and gratuitously redo projects and miscalculations (special thanks to Alexander). Sometimes tiles come with surprises, but no tile salon is immune from this. I liked the collaboration, bought 4 types of tiles and did not disappoint!
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September 20, 2022
A good choice, excellent quality and cheaper than also on the railway...
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June 19, 2023
Not impressed!! There is not much choice, not everything is available
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April 27, 2020
A nice salon with a large assortment of tiles. The prices are different, there are pleasant promotions. Polite staff. They help with the layout and counting of tiles. Only now the warehouse is located in Radoshkovichi, the pick-up option is inconvenient. The shipping cost depends on the number of tiles.
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3
August 4, 2021
A large selection of imported tiles. There are often discounts on leftovers and old collections. The staff is polite, but he is not suitable to help
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May 2, 2022
Tiles of different color tones can be placed in one purchase, and you will only find out about it when you are laying
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August 29, 2020
I came in with the feeling that there would only be expensive tiles. As a result, we found tiles in the bathroom, kitchen, corridor for reasonable prices. The staff is very friendly and professional. Many thanks to Veronica! I helped with the tiles and with the choice of grout. There are enough promotional items and goods that can be taken in installments. They will take the tile back piece by piece without any problems, if there is still a batch in the warehouse. I just need the packaging from her too.
There is also parking for customers. There is no need to look for a place to become.
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3
December 20, 2021
A large selection of tiles at great prices. And they will make a layout and pick up fugues and glue.
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