Altyn Bank

Rating 4.3
167 ratings
Rate this place

52 reviews

Level 8 Local Expert
June 10
Good service. Challenge to find a good parking space.
Level 5 Local Expert
August 28
A wonderful boutique Kazakh bank with Chinese owners. He is loyal to the Russians. The service is super
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Level 2 Local Expert
June 19, 2023
I ordered an online card from your bank for a trip to China on 14.06, my friends advised me, since they mostly pay with a card in the subway and taxi. I called on 16.06 and asked if my card was ready. I was informed that the card is ready and I can pick it up in Astana. I said that I would be in Astana on 06/19 because I have a plane at night, but I will have to arrive earlier to get to the bank and pick up the card (I live in Temirtau). On the eve of the trip, I called the bank again and asked if my card was available. I was told not to worry. My friends recommended another bank, but I was sure that there would be no problems, as I clarified several times. As a result, I arrived at the bank and was told that the card was not ready and I was left without a payment method in China before the trip and I may have difficulties moving due to the negligence of the employees of this bank. At the bank itself, I asked for some help to get out of this situation, but they refused to help me in any way. I will not recommend this bank to anyone and I will not apply myself anymore.
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7
Level 10 Local Expert
April 6
A bank branch. Very similar to any other. Polite staff, a lot of employees, a queue of 15 minutes. There is a card reader in the lobby for printing maps
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1
Level 9 Local Expert
December 17, 2023
A convenient bank, issues are solved quickly through WhatsApp Opening an account is fast. Few offices are not very convenient. But you only need to come to that very office once, everything else is solved remotely.
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1
Level 2 Local Expert
May 5
The service at the bank is good, but the app is terrible. It is buggy, constantly asks for a password, instead of a pin code, payments do not go through, it does not issue a loan through the application.
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Level 7 Local Expert
November 20, 2022
The service is at the highest level, the staff is competent, attentive to customers. The queue is small, only one person. All issues were resolved promptly, the card was printed, and the account was linked. Everything is fine!
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1
Level 5 Local Expert
October 20, 2022
A terrible bank. My husband and I decided to get a mortgage through altyn bank by choosing an apartment from the developer BI Group and I regretted 100 times that I turned to this bank. The service is at zero. Boorish attitude on the part of the manager. Aliya's manager did not provide her last name. It's terrible. My husband takes out the mortgage, but we decide all the conditions together. Somewhere at work, he can't find out to write there is no time , I write to the manager, to which the manager began to list me ( firstly , secondly 😒) the client is not you, but your husband, like you go to the forest with your questions 🤦🏻♀️ to my messages in the good afternoon good morning plan, the answer is simply " good morning"like fuck off. It's not my neighbor who takes the mortgage, but my husband, we're probably going to pay together, or I won't understand this attitude towards the client? And I probably am not a customer of your bank, and I will never become one again and I will not advise everyone to go there. According to customer service standards, if a person enters the bank even just to ask for the address, does he automatically become a customer of the bank or am I mistaken? I have saved all my messages. Take action about your employee. The boorish woman also indicates how to talk to her straight, the princess does not come up without asking her. I'm not asking about her personal, I'm asking about our mortgage. ‼️‼️‼️‼️‼️ a terrible attitude. Your one manager ruined the whole impression of the bank. It's terrible. She even reads the message and defiantly calls my husband, who is at work at that moment and is forced to pick up the phone (before asking me to find out what's with the documents) shameless shameless. She read my messages and started ignoring calling her husband. No hello, no goodbye. A terrible manager. I'm asking about our mortgage, not the neighbor's mortgage. The worst service is at zero full. I'm not in the mood to take shape anymore. I do not recommend this bank to anyone
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1
Level 9 Local Expert
November 7, 2023
The interest is high if you take a mortgage and registration + insurance every year, the managers are sleepy, they do not want to respond normally. Therefore, they did not take out a mortgage here.
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1
Level 16 Local Expert
June 20
Excellent conditions for a mortgage. And the team is experienced.👍🏻
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Level 7 Local Expert
March 6, 2023
I really like Altyn Bank. To date, they have the cheapest loans. The staff is competent, polite, the application is the most advanced! Thanks
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Level 10 Local Expert
June 15, 2022
This is a modern bank that has not been able to repair its card machines and issue a card for about a month, and this is all over the city of Nur Sultan. But there are only 3 places for issuing cards. There is scant information on the official website, and none of the bank's employees will tell you exactly where to find ATMs, card machines. The information desk of Megi and Khanshatyr is more aware of this issue, but not the bank itself. In general, for this reason, I did not have a chance to become a client of the bank. I wish you the same thing, if you pass by, pass by. I do not recommend the bank.
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Level 5 Local Expert
May 24, 2022
Good afternoon! This is the 21st century, the age of mobile and digital technologies. such a bank cannot normally make a mobile phone number, it is not necessary to have a short simple multi-channel mobile phone number. All this adds up to a bad impression. I've been on the line for 6 minutes now, a call on May 24, 2022. each call center manager requests all the information. We sit like parrots and repeat everything at every call.the application there generally atas no one can do anything to solve the problem of transferring the number to the appropriate department. all employees of the bank go from one to the other
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5
Level 4 Local Expert
March 17
Very friendly prompt service
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1
Level 4 Local Expert
October 16, 2022
When will you make a normal app? It's in the block, throws out the password, I can't log in again, writes all sorts of nonsense, the Internet is weak to change the password! it seems that literate people are sitting where are your IT specialists??? There are no ATMs, the application is lame. In short, I do not recommend this bank to anyone!
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4
Level 9 Local Expert
December 17
What we planned turned out to be done only in this bank, they did not open an account for us in others
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Level 7 Local Expert
September 22
Large percentages
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Level 6 Local Expert
January 9, 2023
I do not recommend this bank to anyone, the mobile application is buggy every day, technical support will never help. The most terrible bank, don't mess with it.
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3
Level 7 Local Expert
July 12, 2022
Excellent bank, very clear and good service. I like their credit cards. In which everything is clear and there are no hidden interest and insurance. You spend, replenish on time and everything is fine.
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Level 9 Local Expert
November 11, 2023
The most lucrative bank is low interest rates in Kazakhstan but of course after kaspi
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1
1
Level 5 Local Expert
April 15, 2022
Top bank) everything is fast and clear. For the Russian Federation to open an online account. There are queues. The interior and comfort are at a good level!
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4
Level 16 Local Expert
February 21
A good bank and super staff
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1
Level 8 Local Expert
March 12
4 points, since they don't have an exchanger.
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1
Level 3 Local Expert
December 21, 2021
Amir Kurmanov. Security is the first person to develop an attitude about the organization. There were 15 minutes left before the bank opened. I wanted to visit the bathroom (it happens to everyone). He didn't let me , he also slammed the door in my face. Very bad.
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9
3
Level 8 Local Expert
July 23
Good bank!
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Level 6 Local Expert
February 27
Do not answer the questions, 1 point
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1
Level 11 Local Expert
September 14, 2023
They do not open accounts for non-residents without a contract (work contract). If there is one, then non-residents will be quietly opened
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1
Level 8 Local Expert
March 16
Excellent service!
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1
Level 5 Local Expert
January 17
A buggy application
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1
Level 9 Local Expert
June 18, 2023
the work schedule leaves much to be desired
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1
Level 6 Local Expert
August 11, 2023
The service is on the level.
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1
Level 10 Local Expert
July 20, 2023
Rough service.
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1
Level 6 Local Expert
May 26, 2023
The Altyn application crashes
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1
Level 8 Local Expert
January 4, 2021
The best bank for lending! Low interest rates, excellent staff. I refinanced at this bank and did not regret it
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3
1
Level 4 Local Expert
April 20, 2023
Very good service
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1
Level 5 Local Expert
December 5, 2019
Good! Mobile in every sense, they only have a 12% loan, but credit.the funds are only 5 withdrawals from the ATM without commission and then 1%, to withdraw from the cash register for 15 days they must lie very inconveniently, it is not thought out, you have to withdraw a loan for 1% retention
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4
4
Level 5 Local Expert
July 28, 2021
A good bank, but the owner of the bank does not seem to be Kazakhstan, but some other country
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3
2
Level 16 Local Expert
October 17, 2021
There is no exchange office. The certificate of absence of debt is given in two formats because of this I had to return
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3
Level 18 Local Expert
June 10, 2021
There are so few branches, not to mention the complete absence of ATMs and terminals.
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5
Level 9 Local Expert
December 17, 2021
It is not convenient to have ATMs not everywhere
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5
Level 9 Local Expert
March 12, 2020
Convenient location. But when I first opened an account, I spent about 40 minutes while I was scanned and connected via Skype.
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4
3
Level 2 Local Expert
February 4, 2022
The girls in this bank are all sweethearts))
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1
4
Level 18 Local Expert
June 25, 2022
The service is good
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3
3
Level 10 Local Expert
May 15, 2020
He worked in this building. The bank branch itself was not serviced, the atmosphere is very cozy.
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3
2
Level 14 Local Expert
December 27, 2019
Operational service. Parking is difficult, but it is there, as well as places. There is a toilet.
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4
2
Level 9 Local Expert
July 12, 2021
A good bank and excellent staff
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3
3
Level 8 Local Expert
April 14, 2020
Very polite staff, excellent specialists.
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3
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Level 10 Local Expert
February 15, 2020
A great bank, you can do everything without leaving home.
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4
2
Level 6 Local Expert
March 9, 2020
A very non-standard bank, it has read everything. Well done
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4
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Level 3 Local Expert
January 13, 2020
Consultation, attitude to clients. Compared to other banks heaven and earth
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4
2