To describe the Advantages ... well, I don't even know
I went to their website, saw a good discount on the PC motherboard (there was a 40% discount in the region). I called them by number, they said it was available, we discussed everything, even tried to slip an additional guarantee, we discussed the delivery time, that's all. On the day when I was supposed to be delivered, they call and say we don't have such a product in stock, not even in stock. And they say: - At best, it will be only in 2-3 weeks. And the price will be without discounts for you. And then everything became clear…
That's how irresponsibly they approached the customer, my product either disappeared somewhere, or it was sold to someone else, or they appropriated it for themselves. That was it, but it floated (and we understand what's really going on ; D)
Then I look half a day has passed, and the product is back in stock, only at a completely different price)))
I immediately call them, and I didn't hear anything new: -oh, sorry, this is some kind of mistake, we don't have such a product yet, and that's it…
And immediately after a minute the product disappears from the store again))
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1
Денис Писарик
Level 11 Local Expert
July 5
For some reason, this is how it works: all such stores want to believe that service, and especially high-quality service, is not about them... Apparently they don't care about SERM and what the client thinks, because others will come in his place. We worked with them as a legal entity, abandoning the 21st century as a partner in the supply of equipment for our two organizations. At first everything went well, then the jambs began in the documents, then they did not bring the full order, then they were delivered on time. But... when you place an order, you call them back so that everything is in stock, you replace the position in the order with the one that is in stock, but still the whole order does not arrive, because the position that you replaced, in order not to wait, you still need to wait - it's a surprise. I do not know and do not understand what they have and what they do not have, they do not understand when all this will arrive... the service is depressing... and the managers are not very confused about you and your problem... well, or it's easier for them to lose 2 companies as customers for good amounts of purchases. Okay, let's go to the others...
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2
Андрей Ч.
Level 5 Local Expert
October 17
Very unscrupulous and not customer-oriented. I ordered winter tires, the manager promptly contacted and placed an order, waiting 5 days. In the middle of the week, he called himself, asked if it was exactly in stock, since other stores no longer had the right model. Once again, confirm that there is definitely something in stock, expect it. As a result, they called back on the eve of delivery - there is no right size and model, there will be no delivery. They also did not offer an alternative option for the right size. We were very disappointed, considering that it is the season, prices have increased over the week of waiting, and the range of tires is decreasing.
The attitude towards customers is simply not caring.