Apsua Tur
31 review
August 14, 2024
We express our great gratitude to Apsua tour for the wonderful excursions! For 5 years now, we have been coming to the Land of the Soul every summer and traveling only with Apsua tour. I really liked the jeep tour with Aslan. This time we went to the Geghi Waterfall, Lake Ritsa, although we have been there more than once. We visited almost everything. Thanks to Henri and Asir for the excursion to Kamany, it is very beautiful and the special beauty of these places. Many thanks to your wonderful, professional and friendly staff!
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August 14, 2024
This is not the first time we are vacationing in Abkhazia. And we always use the services of the Apsu tour company.We would like to express our gratitude to the driver and the guide for the guided tours! Interesting places, good selection, cheerful mood!Thank you very much!
We also ordered a transfer to the railway station in Adler, the driver arrived even earlier than the specified time, helped load and unload the suitcases. We have chosen a convenient time to quickly pass the border control. We were satisfied with this company!
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October 1, 2024
Great company! Succinctly, interestingly and humorously!! Many thanks to Malvina and Edik!!! Another plus to traveling in Abkhazia. The only thing that alerted me was too many offers to buy wine, chacha, etc. at the very beginning, and even in three halls. But it's not Malvina's fault, I think. There was another excursion with the Kavkaz company, but here is a different story and an extreme...
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October 5, 2024
We went on a tour with Apsua to the holy places of eastern Abkhazia. In advance, when booking the tour, they asked us to leave two seats next to each other, one so that it would be in the aisle (my husband has a sore knee). In the morning, Flora's guide called, informed us at what time and on which bus we would be picked up. By the way, the places that we asked for in advance were left to us, for which special thanks). During the tour, the guide told us a lot of interesting things from the history of Abkhazia, answered all questions in an interesting and professional way, Flora accompanied us to all the temples. We were satisfied with the day we spent. Thanks to the guide, driver, and consultant Svetlana. We will use the services of Apsua Tour and advise everyone.
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August 17, 2024
We took a Premium Ritz tour. Everything was great. The only thing I don't quite understand is why to have a wine tasting at the very beginning. There are no complaints about transport, except, perhaps, a very small distance between the seats. With my height of 176 cm, my legs constantly rested against the front seat, as a result of which they were very numb. Also, the Girl's tears and men's tears did not stop at the waterfalls, but stopped at some cafe where they could stay in the evening. It is also unclear what concerns the tour of Stalin's dacha. They didn't tell us anything interesting. The guide just stood next to me, told me a couple of facts that you can learn about almost from the school curriculum. We also didn't stop at the canyon, which was also very frustrating. But it's not the guide's fault. Malvina's guide is a wonderful woman, and Eduard is also the driver. Special thanks to him for his good sense of humor and careful driving.
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July 31, 2024
We went to Pitsunda from 07/23/24 to 30.07.24.we ordered a transfer from this travel agency.
2 times in the company, I asked for 2 child seats for 2 children of 2 years old.
As a result, there was only one thing (both on arrival and on departure) and that was separate from adults... As a result, both children were riding in their arms, which does not correspond to safety.
Your driver is rude. TORCHUA TIMUR.
I ruined the whole impression about the vacation and about the residents of Abkhazia.
Not only does he not know how to behave, he takes everything with hostility, yells, is rude, rude.
They asked me to drive carefully, the children are seasick. He yelled at us that we were scared and that he hadn't been able to drive a car in 30 years.
As a result, both children vomited... How can you drive with children in a car 120 along the serpentine and oncoming traffic?????
After passing the Russian border, they approached the car, he was not in place. We left our suitcases near the trunk and sat next to the car in the smoking room to see if he would come or not. They waited for him for 20 minutes, he came yelling at us that we were hanging around somewhere.
Disgusting service and service.
And for some reason, I only found out at the end of the trip that you do not provide 2 seats in a 7-seater car! What was the problem with telling this in advance???and then what's the point of a 7-seater car?
Will you be responsible if the car gets into an accident?and will your tourists end their vacation fatally?
We travel a lot, but we have never seen the worst service and attitude anywhere.
I hope your office is closed.
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September 8, 2024
We visited the Pyv pass and Alpine meadows on 07.09. 2024. We got a great mood, unforgettable emotions. I really liked it, we recommend it to everyone. Many thanks to the driver Aslan.
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September 11, 2024
We visited the temples of Eastern Abkhazia on September 11, 2024. The guide is Dalida. I really liked it. There is a lot of information, and Delilah has a great vocabulary. We recommend you to visit this tour. Thank you very much. Nella, Galina, Moscow.
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August 19, 2024
thank you so much for the tour, it was very interesting and informative to listen to the history of the places we passed by. thanks to the guide Aynar for the wonderful tour) I really liked everything. 10/10
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September 18, 2024
Disgusting attitude towards customers! We ordered 2 excursions from a woman in the MVO sanatorium next to the dining room of the BREEZE building! One was in Lviv Park the next day, it was said by a woman that she was selling these excursions that at 13.00 the next day they would write to me whether the group had gathered or not! The next day, my daughter and I walked along the embankment and we were not at the sanatorium, there was no way to approach her to find out, respectively! Anyway, I don't have to sit still and go find out! Of course, no one wrote or called us at 13.00! And at 15.00 I get a message that I am wanted!!! When I wrote that it was not normal to put this in front of the fact, I was told that I did not want to go on a tour and the prepayment would not be returned to me. This is doubly not normal! I will not be impoverished by 200 rubles, but this is pure swinishness!
Prepayment for the second tour)))but the desire to have some business with you!
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September 6, 2024
We ordered a transfer through a travel agency. Upon arrival in Sochi on 30.07 - a call from a representative - did not say hello and began to hurry us. Although we still had to get our luggage. They put me in a rattletrap (room 801), it feels like without shock absorbers and springs, the trunk does not open - all suitcases are loaded through the cabin. The driver was rushing like a stung man, overtaking cars through solid lines and ignoring the signs. We thought we wouldn't get to New Athos. The return transfer on 09.08 is even worse. The car arrived an hour and a half later than planned. It broke down after 17 km. The driver was repaired for another 30 minutes and as a result we were put on a regular minibus. No one met at the border, although it was promised. I had to take a taxi to the airport. We were almost late for registration. No one returned the money for the transfer. We didn't even hear an elementary "excuse me". It was only through the travel agency that the money for the taxi was refunded. At least a piece of wool from a black sheep. Avoid the transfer in the company "Apsua Tour Transfer"!!!
Order number 147449 is for you "Apsua Tour Transfer"..
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August 5, 2024
I do not recommend contacting this office if you do not want to spoil your vacation from the very beginning, read the truthful reviews, do not be lazy
They are not interested in providing high-quality services, maybe they will take you away, or maybe not, how will their card fit there
Mom was flying alone. The plane arrived in the evening with an hour delay. I asked them that the plane was delayed, will you pick it up? They answered me, don't worry, we'll pick you up
Upon arrival, accordingly, no one met me, barely getting through to them, they told me that they were clarifying the information, 20 minutes later they replied that unfortunately no one would be lucky for you, wait until 5 a.m. But the most interesting thing is that at 5 a.m. they will only start to assemble a group, at what time you will leave they cannot answer
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September 18, 2024
Wonderful places, very interesting and positive Jamila, made our day unforgettable. Special thanks to the driver Vadim - he is a professional in his field.
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August 25, 2024
Did you use the transfer of this company:1. From Sochi airport to Gagra. The bus is old, broken, the driver turned off the air conditioner on the ascents to overcome the ascents- in general, scrap metal in one word.
2. From Gagra back to Sochi. The bus was in good working order and it was scary: the driver drove as if we were late; he picked us up from the hotel at 5 a.m. and we went not to Sochi, but in another direction, to Pitzunda. He drove us all over Abkhazia all morning. It would be logical to gather people from the hotels from the end point and move towards Sochi, and not vice versa. We were at the airport 5 hours before departure! Why did they even need to pick us up so early?
I do not recommend it
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September 27, 2024
Premium Ritz Tour , 26.09 24
We are delighted with the work of Malvina's guide and Eduard's driver.
Their work on the route left amazing emotions that will stay with us for a long time.
Petersburg.
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September 2, 2024
I am very outraged by the work of your company.., forget about us on a one-day tour that we signed up for in the evening.. after waiting for two hours in the morning and writing us all sorts of excuses that there are traffic jams and all that, wait and wait, there are simply no words.. They asked for compensation for moral damage in the form of a two - for - one next trip .. we heard well, complain... what is it called, outrageous!!! I will write and speak to all channels, acquaintances , strangers, passers-by, etc .d. about you , only bad and negative things that will only be on my tongue 🤮🤮🤮🤮🤮 ruined the whole vacation 😭😭😭
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July 6, 2024
We went on vacation in June 2024 to St. Petersburg.Gagra, the host country is Apsua Tour. We were met at the airport, taken to hotels, talked to the driver on the way, told a lot of interesting things. Moreover, at first I did not have a very good impression, because they served a minibus for 8 passengers, in which we could not fit with our suitcases. But the driver solved the problem, and we got there very well. For departure in the opposite direction, the information was left at the hotel reception, the bus arrived on time, even a little earlier than indicated. The driver turned out to be the same young man who met us. I am very grateful to him for his attention and careful movement. Thank you very much!
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October 10, 2024
September 22, 2024 trip 17:00 boat. A bad impression was created by the admission of passengers in an alcoholic state and with beer. When a person is unbalanced and splashes beer on other passengers , how should one treat such an excursion? Smoking is also allowed during the trip - as a result, damaged clothes. If a trip to the open sea - expectations of quality come first. Feedback from a regular customer
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August 16, 2024
Thank you so much for the wonderful tour.. everything is just super, especially thanks to the guide Malvina and the driver Eduard..
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September 4, 2024
It was very cool, a good guide, we learned a lot of interesting things, there are greenery around, you don't notice the clock while talking. This is the first time in Abkhazia, and hopefully not the last.
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August 19, 2024
I would like to leave my feedback and thank the curator Pavel for a great vacation, he organized excursions for us from which we were very satisfied, Apsua Tour is the most reliable tour operator in Abkhazia, we have been riding with them for years! Pavel tells us in great detail about our destinations , always listens to our wishes and clearly selects a tour for us , which we are simply delighted with
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August 27, 2024
We went on an excursion once and it was fine, and the second time it was just tin. The driver, who is also a tour guide, was supposed to conduct the tour... But instead, he spent the whole day chatting with someone on the phone, didn't say anything at all, stopped ten times to chat with some people. In general, I did everything. Awful.
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August 21, 2024
We are vacationing in Abkhazia for the first time we applied to the Apsu tour, we really liked the attitude, excellent transfer during the trip, in short, I advise you!!!!
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August 14, 2024
Everything is fine , rafting on the Kodor River : excellent organization , the beauty of nature , a lot of positivity
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October 5, 2024
Nice, friendly people. excursions for every taste and pocket. conveniently, I made an advance payment, and the rest after the tour
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August 19, 2024
We ordered excursions and liked everything. While we were driving, the guide told us everything about the country and everything else. I advise everyone.
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August 26, 2024
Malvina is a very good guide, Eduard is an excellent driver. The tour was informative.
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September 14, 2024
A terrible agency!!!!I understand that apart from this, there is no one else in Abkhazia, they waited at the airport for 2 hours, at the border for 2 hours, a boorish driver who flew without observing traffic rules, in general, I do not advise anyone
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April 28, 2024
We ordered and paid in advance for a transfer in this travel agency from Sochi airport to the hotel in Gagra and back officially through the Travelat tour operator, from whom we bought vouchers. There was a force majeure and our luggage arrived two hours later on another flight. Representatives of the travel agency said that the driver would be waiting for us and would take us only for an additional fee. The tour operator replied that they could not help in this case, and advised them to take a receipt or receipt for additional payment from them in order to file a claim with the airline later. To my question about the receipt, the representatives of the agency rudely told me that they did not give any receipts, this was not their problem, they did not provide such services, etc. From which we can conclude that this is some kind of left-hand office, and it is better to book a transfer directly at the hotel.
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August 27, 2024
A reliable company! He will always pick you up and bring you back on time!!!! 5 ⭐⭐⭐⭐⭐
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September 12, 2023
I do not recommend this operator to choose. They were not picked up at the appointed time. At first they referred to the absence of our tour in the schedule, and then they said that the transport simply broke down.
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