Aquaexpress
63 reviews
November 12, 2024
I would like to express my deep gratitude to the dry cleaning staff! We did the work efficiently and promptly (in a day), which could not but please.
The jacket is as good as new!
I wish you good luck, prosperity and compliant customers!)
I will definitely come again)
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November 18, 2024
I want to share my negative experience of contacting your dry cleaner. I handed over a down jacket that I had worn for only one season. There were dirt and traces of socks on it (as on any clothes), but I did not expect that after cleaning it would return in such a state!
What did you understand about the down jacket season 1!!!!
⠀
When I took my down jacket, it looked like an autumn poltishko. Yes, all the dirt has been washed away, but the down jacket has lost its shape and volume. I was extremely disappointed, as I was counting on high-quality cleaning, and not on the fact that I would end up with a completely different piece of clothing. If I had known that the result would be like this, I would have preferred to remove the stains myself.
When I returned with a complaint to discuss the situation, I was confronted with rudeness from the receptionist. She even noted that "my coat is very dirty and has probably been worn for a long time," which is completely inappropriate and does not relate to the essence of the problem. I expected a more professional approach and respectful attitude towards clients.
I
do not recommend your dry cleaning to others, as I was extremely dissatisfied with the quality of service and the result. I hope you will take note of this and improve your services.
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1
December 10, 2024
Excellent dry cleaning, and the repair of your favorite jacket on Matusevich 66 was done just fine!The polite staff will always find a way out and save your favorite thing!
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November 29, 2024
We were once again very pleased to visit the dry cleaning!) very polite staff, they do it quickly, efficiently!) You can trust the most valuable things! Thank you very much!
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February 24, 2024
I was very pleased with the result of carpet cleaning, and we also serve Nadezhda Sushinskaya, who explained everything competently, it is clear that a person with extensive experience, the result turned out to be higher than my expectations, such employees should be encouraged, a bonus to Nadezhda!So that the motivation to work well would not fade away! Now I will be a regular customer and I recommend this dry cleaner to everyone.
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1
November 17, 2024
Thank you very much. Everything is done in good faith and efficiently. As a rule, before the stated deadline. Just well done! I will continue to use their services.
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January 11
Exceptionally excellent dry cleaning, always: coats, jackets, blankets, mattress pad. Things that are unusable have become practically new. The result is always earlier than the agreed deadline. Thank you so much for your work!
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1
September 18, 2024
I left my sneakers to be cleaned. The price is not small, the cleaning is mediocre, there are impurities on the polyuritan sole, they were late in time. The staff is pleasant and helpful, just for that 2 stars
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August 29, 2024
The service is at a good level, friendly staff, it is very nice to come here. I recommend
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March 7, 2024
The service is on the level, but the staff is pumped up. for the 2nd time I use the laundry service and for the 2nd time I encounter unpleasant service. I handed over a fur coat for ozonation. They were cleaned and given away on the 3rd day, ahead of the stated deadline. The fur coat smells like ozone)))) But the girl who talked at the checkout left an unpleasant impression. I specified the cost of the service in advance, the amount turned out to be a third more at the checkout. I got the answer: I was wrong, look at the price list, I didn't apologize, without a smile, somehow strained. As if the buyer still owes her for deigning to accept the fur coat. The communication was quite familiar. I asked which is better ozonation or dry cleaning. Either she didn't know the difference, or she didn't want to communicate. I have not received a clear answer. And in general, she got the impression that clients were a burden to her. The prices here are slightly above the city average, I expected better service. And this is the 2nd time such a situation has occurred with the staff. Although I liked the service, there was an unpleasant aftertaste after the visit.
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1
September 30, 2024
Today I visited Aquaexpress for the first time thanks for the staff, the administrator is very pleasant in communication and treats the client with understanding. Thank you 🙏
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November 27, 2024
The best quality in the city. The prices are pleasant, always on time! I am completely satisfied👍
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August 29, 2024
They took things away at the end of the working day, they said that not all things could be dried. 3 packages were returned to us at home and told to dry at home. It 's an outrage !
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August 7, 2023
I would like to write a positive review... alas. If you like surprises, come here. I made a preliminary appointment for a self-service laundry, asked all the questions I was interested in, including the price. It seemed to me that I had received exhaustive answers and an appointment for the agreed day / time. I arrived on the appointed day ... and, lo and behold, there is no record with my data for that day and time, and the cost will be 2 times higher: "This intern worked that day, she doesn't know everything yet...." Are you serious???? Can you afford to find and waste an extra 2 hours of time??? Fortunately, the car was not occupied, we managed to wash and dry the mattress pad. The machines are good, I am satisfied with the quality of washing and drying. The on-site receptionist turns on the machines himself. But the sediment remained, so I had to make an appropriate entry in the complaint book.
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1
November 9, 2023
I brought my tank top with an incomprehensible stain there. It should be noted that before that I tried to remove this stain at home. But it remained in place. When taking a tank top, they immediately warned that in this case they could no longer give a 100% guarantee. I was upset, but the girl at the reception supported me as much as possible. As a result, the stain was still removed))) The room itself is bright and clean, the staff is friendly. The services are extensive! I plan to bring a summer baseball cap to clean the inner rim of the foundation)
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1
November 29, 2024
We handed over the pillows for cleaning, we liked everything very much, the team is friendly, I recommend it
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October 24, 2024
Good service, courteous staff, everything was done very quickly
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August 11, 2023
I took my sneakers to the cleaners. I wish I hadn't done that. Firstly, I was given an initial deadline of 20 days. After that, they were overdue for another week. Instead of apologies or explanations, I received a comment that there was no point in being indignant, anyway, I would not achieve anything. Within a week, I got a call and was offered to sew sneakers for an additional fee. I refused, because they didn't need it when they were cleaning.%
Now the main thing! When I got my sneakers in my hands, it turned out that they had painted them! In a completely different color, which does not suit me visually! When asked why they were painted, they said that I should be grateful, because it was a gift. The color is terrible, it is painted untidily, but the main thing is that it is different! The conclusion is that when cleaning with sneakers, something was muddied, and they lost their color, and the soles (since they stitched them anyway). The sneakers are ruined, no one compensated me for anything, and advised me to be grateful for the free firmware and (ugly) painting. An absolutely unprofessional approach, and disrespect for the client. A ruined favorite pair of shoes.
P.S. Photos before and after painting are attached
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1
October 23, 2024
I took my coat to the dry cleaners, everything was fast and high-quality.
I paid extra for the urgency, the order was ready in a day. The staff is polite, I am satisfied with the speed and quality of services, thank you.
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July 7, 2023
We brought the item for repair to your organization Pink Diamond LLC at Kazimirovskaya 6. The repair was done well, but they spoiled the appearance of the thing. Greasy spots appeared on the trowel, which were not there. When talking on the phone with an employee, Nadezhda Dmitrievna Sushinskaya, who was rude, interrupted, sarcastic when asked if the issue with the damaged thing had been resolved and whether they had talked to the director, she did not exactly answer no, but simply said that she would not ask the director that such a thing had been brought. Taking into account the fact that the thing was brought without stains and when receiving the thing, when they showed where to sew it up, Sushinskaya did not say anything about the stains that they were, did not fix them, which means that they were not on the day of receiving the thing for repair. They said that everything is visible on the cameras. The request to show the video from the cameras was refused, the director was not called, cropped screenshots from the camera were shown, without the date and time when the item was brought. That is, the date and time from the video were specially cut off. And I want to note that another employee showed this photo. We came a day ago, we wanted to talk to the director. It was said that you would come and talk another day. And in the end, when Nadezhda Dmitrievna Sushinskaya came and worked, she said that she would not call the director, began to be rude, sarcastic, interrupt me, lie that she offered dry cleaning (like clean yourself) and just laughed in my face, whispering with a colleague.
We wrote a complaint about a damaged item and a complaint about an employee in the complaint book. If you do not peacefully take action in my situation with the item and in relation to an employee of Nadezhda Dmitrievna Sushinskaya (to deprive her of a bonus, reduce her salary or fine for boorish customer service), then we go to the consumer protection society and conduct an examination to establish when and what the stains were made and you will be obliged to pay us money for the costs of examination, for washing the thing or reimbursement of the cost of the thing, if it is not washed, for moral damage and state tax. Terrible service, or rather there is none!!! The louts are working.
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2
January 15
Very fast and high-quality service! Thanks!
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October 19, 2024
Just super, they washed the handle from the coat, which was not taken from other dry cleaners
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May 12, 2023
I gave the sneakers for repair. The first time, the job was done terribly. After an unpleasant conversation with the manager and the administrators, they were taken away to redo. All together it took 1.5 months! The work was eventually done, but the impressions remained negative. I would like to at least train employees in polite communication with customers and the concepts of service. I will never contact this organization for any of the services again.
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May 18, 2023
05/11/2023 I leave my trousers with a small stain from the paint of this company. They get to work, they put a pretty high price tag on me. I agree, I come at their appointed time on 05/17/2023, however, the stain did not become worse visible, it remained at the same level, they took money from me based on the fact that "cleaning was carried out, chemistry was carried out, the technologist signed".
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3
November 27, 2024
Washed to the holes.... I do not advise contacting this company
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1
June 2, 2024
I cleaned the carpet. Quickly, efficiently. There are no queues, parking is near the entrance itself.
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November 15, 2022
01.10.2022 I handed over a jacket with artificial down, after washing them all the fluff got lost in the lower part of the jacket. The jacket is in its second season, not cheap. The technologist said that this was a marriage of manufacturers, but he did not write a technical regulation.Deputy director Leonova Ya.I. promised to help everything on the phone, but in fact nothing. Now we will do an independent examination and if the fault is behind the dry cleaning, I will sue. Before you send things here, think about whether it's worth it!
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September 26, 2021
I was satisfied with the service and the quality of the dry cleaning of two things. I didn't even expect that the cleaning would be of such a high level. Before that, I used the services of a dry cleaner located next to me on 1 Kalvariyskaya Street and was very dissatisfied with the quality of cleaning things, and blankets made of sheep's wool were generally turned into "felt boots". So for me, the opening of the Aqua Park on 6 Kazimirovskaya Street is a happy occasion, a great mood and a great view of things. Stay always on top and be the best in your business!
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November 18, 2022
They handed over a whole winter blanket, returned it to us with a huge hole without saying anything, as if nothing had gone wrong. They noticed it at home when they took it out of the bag. I would never recommend anyone to entrust their belongings to this horror.
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November 30, 2021
I took my new coat to the cleaners (cut off the tags, went outside and leaned against the dusty handrail). At the same time, in the receipt for my new one! the coat was attributed to being dirty, and worn, etc. but, due to inattention, I saw it already when I was going to pick up the thing. They "cleaned" it for a week, returned it with the same stain and a comment that if we did not clean it, then no one will clean it. The receipt states that they are not responsible for the quality of cleaning. Theoretically, they could do nothing with it at all, tell a fairy tale about an ingrained stain and take money for an unfulfilled service, as happened in my case. So, fortunately, another performer cleaned everything up for a smaller amount. Of course, no one is going to return the money for a poorly rendered service to me. If you want to rinse the thing for a fee, then definitely come in.
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November 16, 2021
I handed over an autumn raincoat and a winter coat at the very beginning of autumn. I picked it up in a hurry, flew to another country for several months. I put the dry cleaning bag in the closet and did not look at the result. It's her own fault - there will be a lesson for the future. I threw away all the checks.
I returned to Minsk a couple of weeks ago, it's time to wear a coat, I take it out and see that the pocket in the autumn one is torn off, and in the winter one all the filler has got into lumps (I attach a photo)
As a result, I wore an autumn raincoat to sew a pocket in the hotel, and I bought a new winter coat, because even before the onset of cold weather, it already blows very strongly, although it was very warm before this "magnificent" dry cleaning.
If you want to ruin things, come here!
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March 28, 2022
I brought two coats, they coped with grief in half with one, and for the second they agreed to clean and sew in a couple of places, in the end they only cleaned, not paying attention to the holes. When asked why, they could not answer anything clearly, the girl mumbled something. Bottom line: you can apply if the task is worth no more than cleaning the thing for prevention.
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November 23, 2022
I stained my jeans with paint, I thought about throwing them away, but decided to try to pass, all the stains were brought out with a bang, they look like new, deserved 5 stars
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November 18, 2023
Good dry cleaning. We cleaned the sofa cushions. Like new.
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January 31, 2022
I really liked it! The option of self-washing for a business trip person is the best thing that can be thought of. The only thing you should know is that you need to bring the powder with you.
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February 25, 2024
Well done!! We washed the wax off the new jacket! 9/10.
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March 22, 2024
They gave me a very dirty coat, they thought it wouldn't wash off. But, the result is beyond praise. Thank you. I will contact you later
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November 29, 2021
Good dry cleaning service. They cleaned the coat, which, in my opinion, was hopeless. Low prices and high level of service. That's what you need. Everything is comfortable. Thanks
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3
September 16, 2022
The phone is not picked up, they work slowly, the order is very long.
Quality without wow.
The price is slightly higher than the average in the city.
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February 17, 2022
My husband took his jacket to the dry cleaners today. The staff is very helpful) we did everything as quickly and efficiently as possible! Price-quality! I RECOMMEND IT!
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June 25, 2021
Employee Nadezhda is rude! Ruined Friday's mood! When I gave the suit to the dry cleaners, they said that it was possible to get a passport. I came to pick it up, Nadezhda said that there was no such order on the passport. When I found the receipt, I found it and said with a claim why I gave her the passport and threw it on the table. Such employees have no place to work in the service sector!
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December 15, 2020
They take everything to the dry cleaner, but in the receipt they indicate in small print, absolving themselves of responsibility, that stains may remain. That's how it turns out in the end. I handed over a down jacket and a pillow. We did it for a week. All the spots remained on the down jacket, only a little lighter. And on the pillow, it feels like only the shell was changed, and the feather was simply poured without cleaning. In general, there are no guarantees, the main thing is to get money, and the client is not important in the future. I will not contact you here anymore. It's one thing to refuse to clean at all if they doubt the result, and another thing is to try, not to get the result, but to take the money in full. They were working...
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8
May 5, 2023
Excellent dry cleaning, I always rent there and there were no problems
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May 15, 2021
I was carrying a velour jacket. They said the color might float, but they did everything at the highest level. I was very worried, to be honest, but it turned out to be in vain)
P.S. I don't know what they say to whom about taking responsibility, but I was immediately warned about it, so listen to the consultant more carefully) I will also carry a jacket here)
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December 2, 2021
Thank you very much for your good attitude to work, for the speed of work, for your kindness!!!I advise you to apply for services!
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October 6, 2021
Professionals are working! I gave the jacket away, it was washed quickly and efficiently!! Acceptable prices!
06.09.2021
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3
November 2, 2021
Very cheap and fast. I really like the service staff. I'll give you five stars.
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3
November 28, 2021
I really like this dry cleaner, I gave my down jacket here four times. It's always very good
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3
August 19, 2021
Well done!!! They work very well and clean things very efficiently.
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June 13, 2022
Good dry cleaning service . Everything that I gave came without complaints
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