Aurora Resort Tsaghkadzor
33 reviews
November 7, 2024
Overall is good,but room was noisy from kitchen chimney
January 3, 2024
Good hotel. We haven’t tried the food, but other things were good.
Thanks you for your hospitality.
December 25, 2023
Very beautiful and clean place,and hospitable administration, especially the 2 girls to be honest 😄
November 29, 2023
Very good hotel!!!
February 5
The rooms are newly renovated, but the plumbing is all old, the toilet was leaking in our room (at least it was fixed quickly), the pressure in the shower is very weak, the faucets are bad, once the light was cut off in our room.
The room service is also so-so, the hotel positions itself as 4 stars, but a maximum of 3. When asked to bring a bottle of water, which was not available on the first day like on all others, they said drink tap water. There are no towels or bathrobes in the room. There is no mini bar and tea and coffee. The toilet paper arrived only a day after the request. Overall, the hotel is clean.
The sauna and hammam are open, but not heated. There is no steam in the hammam, and the temperature in the sauna is very low.
Breakfasts are a different story, don't take them here if you plan to get up early. They are from 9 to 11. It's like nine is not so early. But every time we went down, there was no buffet. Nothing is ready. The management of the hotel is unclear what they are doing. The guests have been sitting hungry since 9 a.m. and waiting 40 minutes for something to be offered to them. And so on for a whole week. It makes sense to remove the breakfast option altogether, because even when breakfast is served, there is no choice about what to eat. It's a funny picture. We're hungry, we have to leave, and the chefs are just smiling and laughing.
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August 12, 2024
A wonderful hotel for a family holiday. We come back here every weekend, Tsakhkadzor is the best place, there is a pool outside, we swam alone. The breakfast is delicious and varied. The rooms are clean and large, cool modern design. The staff always helps) very nice receptionists. As regular guests, we were upgraded and allowed to leave our belongings while we swam in the pool. I recommend it! And We'll be back again!)
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August 12, 2024
I may be a little picky, but unfortunately, this is not a 4-star hotel.
There is no such service and maintenance here, for which you can rate a Hotel at this level.
Firstly, we had no towels in our room, no bathrobes.
Secondly, there was no tea and coffee.
There was no iron or ironing board.
I called the reception every time for these little things. The girl said, "We'll bring it" and threw the phone. But (!) they didn't carry anything, they called again and again.
There is no restaurant. We must not forget that there is no Store or other restaurants nearby. That is, if you need to eat, then either put up with it, or call a taxi (if you are without a car), or you can use the mini-bar, fortunately there were no problems with it.
Sauna access is by appointment only. And everything is scheduled. Therefore, make an appointment, even before checking into the Hotel ... apparently.
The breakfasts are also not 4 stars.
Elementary, there was no milk for coffee.
To the advantages.
An outdoor heated swimming pool.
Clear
Nature
Weather (there is no such heat in the mountains in summer)
Unfortunately, I didn't remember the name of the guy and the girl (employees) who helped solve different situations.
And another tip, it's better to take a room with a balcony. The view is beautiful.
In general, it's up to you. I was more in awe of nature.
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November 20, 2024
Nice cozy small rooms, the staff is very good, remained very satisfied, the only minus is that you will have to order food, unfortunately there was no kitchen (only a breakfast table)
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August 9, 2024
Nice view, heated pool and comfortable bed in the room.
The night before, we called to find out about early check-in and received an answer that we would be happy to check in early in the morning. On arrival in the morning, it turned out that there were no available rooms and you had to wait until two o'clock in the afternoon. As a result, they were settled only after three o'clock.
There are often no towels on the pool. Payment for the bar is in cash only. There is no place to eat in the hotel - just a buffet breakfast and that's it. In two days, the electricity was turned off twice and the sockets in the room did not work, which were repaired for a couple of hours and eventually remained disconnected. A year ago, friends stopped right there and say that not much has changed.
The staff is helpful but it doesn't do much good
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May 12, 2024
Very nice hotel, with very good staff! Gurgen greeted us politely, and in the picture there is an insanely pleasant girl Hasmik! Thank you very much 🩷 The maid on our floor (4) was very friendly and always asked if everything was okay. The best vacation, thank you!
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April 7, 2024
Good. Clean, spacious. The only thing is a very steep climb to the hotel, walking to the ski lift is not an option. But walking to the ski lift is not an option everywhere. There is a magnificent restaurant nearby, literally 50 meters up the hill.
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February 6
It completely does not meet the requirements of the lowest standards ... dirt, anti-hygiene, maintenance 0, irresponsibility and arrogance of the staff!!! The safe is broken, there is no TV, the heating does not work, I have never seen anything worse!
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August 23, 2024
Advantages: large rooms, beautiful interior, outdoor swimming pool, hammam and sauna
Cons: the feeling that they invested well in 2018 and have not changed anything since then. The towels are gray, the furniture gets tired, and all the water in the shower flows out onto the floor.
You have to ask for everything: towels, bed linen for children, etc.
There are NO breakfasts!
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July 31, 2024
Nice place, with a swimming pool. The staff is kind and respectful. There is a cable car nearby. The windows also have a very beautiful view. It's just a pity the shops are far away.
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August 26, 2024
A more or less recent hotel
There is a swimming pool
The breakfasts are of course very modest, it's better to go to a nearby restaurant
The hammam and sauna are in poor condition, include by appointment
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April 1, 2024
The rooms are nice, spacious and clean, the problem with the water in the shower is to constantly catch the temperature, which is very inconvenient. The breakfasts are good, but I liked the dinner, the food was not delicious
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November 23, 2024
Beautiful and clean rooms, attentive staff, super delicious food!
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March 19, 2024
A good hotel, spacious rooms, breakfast for its price could be better (at least a normal coffee), 10 minutes walk to the ski lift.
In general, I liked everything.
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1
July 23, 2023
Нулевой уровень обслуживания и общения от всех сотрудников отеля.
Нас заселяли минут 40! Какая-то неразбериха была с номерами.
Мы заселились, когда отключили воду в отеле.
При заселении нам не сообщили этого.
А также не сообщили, что ресторан и бар не будут работать всё время нашего пребывания.
И также не сообщили вообще ничего про отель, где что находится, как чем пользоваться.
Всё нужно вопросами вытаскивать из сотрудников.
Сотрудники не приветливы, не улыбаются, не общаются сами.
Клиенты в этом отеле никому не нужны.
Когда сутки у всех нету воды и руководство отеля никак не решает проблему - это ужасно!
Сотрудники не предложили воду в номер, чтобы хотя бы руки было чем помыть.
На завтрак весь отель пришел с грязными руками.
Антисептики и влажные салфетки отель не предложил.
А ведь это так просто хотя бы такими мелочами улучшить ситуацию.
Звонить из номера на ресепшен бесполезно, постоянно занято.
Менеджер Lucia в воскресенье вовсе не пришла в отель, когда уже сутки не было воды.
В воскресенье был только один сотрудник Hrack, который отказался общаться, замолчал посреди диалога, хотя мы общались с ним спокойно и вежливо, просили продлить нам номер на пару часов в качестве хоть какой то компенсации от отеля. Сотрудник ничего не смог предложить, кроме скидки в 15% на следующий визит.
Представляете - сутки без воды оцениваются отелем как 15%, это смешно.
Но мы точно не собираемся больше в этот отель и никому не советуем.
Попросили возврат денежных средств, половину от стоимости проживания - нам отказали.
Самая истина, когда случается проблема и команда сотрудников отеля демонстрирует как умело она может справляться или не может.
В этом отеле не может. И всем на вас будет наплевать.
Клиентскому сервису не обучают сотрудников и в целом не знают такого сочетания слов.
Удивляют отзывы на 5 звезд, но это в целом проблема в Армении, что отзывы пишутся будто заказные.
1
October 1, 2024
In general, it's not bad for the area.
4 for frequent light problems and confusion )
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September 11, 2024
The service is terrible, breakfasts start whenever the staff wants, the pool is dirty
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July 18, 2024
A clean hotel with a good view of the forest and courteous staff.
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November 1, 2023
Thanks! Everything was wonderful! We really liked it! We will come again! And prices, and cleanliness, and comfort!
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1
August 31, 2024
We liked everything.The rooms are comfortable and clean.The breakfast is delicious. The staff is helpful.The pool is warm and clean.
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July 31, 2023
Very nice hotel in Tsakhkadzor. Helpful staff, clean rooms, good price
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June 4, 2024
Great hotel, with a wonderful view of the mountains
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1
July 15, 2024
The rooms are very comfortable and clean
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1
February 12, 2024
A relatively new, modern hotel.
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1
April 21, 2024
The rooms are great, the food is not very good
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January 29, 2024
I love this place! I recommend it to everyone
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1
June 29, 2024
A wonderful hotel!
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1
October 20, 2023
Well
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1
August 6, 2023
Fresh
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1