Autoostrov.by

Rating 5.0
606 ratings
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209 reviews

Level 6 Local Expert
September 12
Good afternoon, I ordered the product two days ago. moreover, it was initially indicated "delivery tomorrow". Due to the delay, there is not a single call from the managers that they do not have time to deliver on time. It's impossible to get through. 10 minutes, the answering machine says "you are the first in line." They can't say anything intelligible on the phone either and offer what options. You can immediately see how much you don't care about customers. In the morning they say delivery at one o'clock. then they say delivery at five o'clock and there are no guarantees and no responsibility. It's just a terrible service, and the prices are above the market!
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Level 2 Local Expert
July 17
I called because I needed to order brake discs for the car, I thought the consultant would tell me which discs I could buy from them for my car, but I only received in response dissatisfaction, unwillingness to sell the product, spoiled mood and wasted time. The pickup point was near the house, but I was left without disks. The consultant only named the brand, to my question: should I order any discs from this brand on the website? the employee said, of course not, and there was nothing else he could do.
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Level 3 Local Expert
June 20
Excellent service-candles were needed, instead of the desired consultation, they just said to buy such and such a brand of candles (just expensive), because more,, the consultant,, knows nothing about them. I ordered the ones that I chose from the provided list. To the question of whether the original,, consultant,, was again lost with the answer.. Later it was reported that the price of the price list is only 2...I ordered 2 more of the same, but more expensive. It was only 4 days later that I was informed that 2 had arrived and 2 had not. But no problem, we can re-order, they will arrive in another 12 DAYS. They did not consider it necessary to offer anything else. I think this says everything about the attitude towards customers and the professionalism of sellers.
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2
Level 2 Local Expert
October 13
I do not recommend it. Everything was fine until I faced the fulfillment of warranty obligations. I bought a battery. Stopped working during warranty. They accepted it for evaluation, they didn't give it back for a month. The answer is that we will not change it properly. I installed it temporarily on the car and it didn't start in the morning. In general, do not get involved.
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Level 6 Local Expert
April 18
The speed of order execution is now the only advantage of the store. Prices have long been far from the top. In other stores without a discount, the price is lower than here with a 5% discount. The new bonus system is strange, to put it mildly, and in general it is unclear who it is aimed at... Previously, I bought spare parts only here, now - if you need to get a spare part as soon as possible, then I order here, if time is not running out, then in any other store, so it turns out cheaper
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Level 5 Local Expert
March 20
I have been a customer of this store for more than 5 years. In principle, everything was fine. There was a personal discount of 5%. But one day I wanted to order spare parts for a considerable amount. I went to my personal account and was surprised that the discount became 3.5%. And all because, somehow miraculously, several of my last orders disappeared, for which I was given a 5% discount. After several calls to the office, they assured me that they would fix everything and did not understand at all how this could happen. As a result, I waited a week. Nothing has been fixed, orders have not been restored. I had to buy spare parts at another store. By the way, it turned out to be cheaper than with a discount in this store.
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Level 8 Local Expert
October 6, 2023
Great auto parts store The speed of order fulfillment is maximum, the pricing policy is super. It is possible to pay by card without any problems. Convenient location. Friendly staff. For spare parts to cars only here. Regular customers for about 3 years
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2
Level 3 Local Expert
October 2
They refused to refund the money on the pretext that the ordered spare parts are not subject to return and exchange It was revealed at the service station that the spare part fits the number , but in fact there is another one in the package
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Level 8 Local Expert
June 26
Very often there are some problems with this particular pick-up point. Ask for tape to rewind purchases - the tape is over, ask for a package - there are no packages, etc. And the attitude of the staff is unfriendly. Last year, I wrote to the management on the site about this - I'm still waiting for an answer!
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Level 3 Local Expert
November 18, 2023
In November 22, he ordered air and oil filters for the American Jetta. Picked up without any problems. But the replacement of the hands came only 3 weeks after the purchase. It turned out that the air filter is not suitable in size. I called, explained the situation - they refused to replace and refund the money. In general, they picked up something from the catalog and sniffed it, but I found the original part number and analog model numbers without any problems. One star only because you can't put zero. There is no more desire to contact them.
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1
Level 8 Local Expert
August 23, 2023
A great option for ordering auto parts. Most of the products are inexpensive. The loyalty of the staff and the speed of service are welcomed in the office. Delivery of goods from the warehouse in just a couple of hours.
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1
Level 7 Local Expert
October 2
The spare part did not fit, but I was not even upset because of the highest level of service and customer orientation.
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Level 4 Local Expert
October 2, 2023
I have been a regular customer for 5 years.There were no problems. I ordered a salon filter. They put it on only a month later. I was confident in the quality of the goods. But there was a filter in the box from a completely different car brand. Everything was sealed and the correct wine was indicated on the box. In fact, I had to order again. I also recently made a mistake with the brand of oil, a day later I wanted to return the sealed bottle, they refused. With the explanation that engine oil is like underwear, it cannot be returned......
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Level 5 Local Expert
August 6
Cheap, lots of positions. Everything is fine, on time. Nice.
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Level 3 Local Expert
August 31, 2023
They deteriorated very much, I ordered cuffs for the caliper online, I received an SMS with the order number the next day I stopped by to pick it up, and they told me that it would be only in the evening, although I stopped by at 16-00, said that I would stop by tomorrow, before I stopped by I decided to call the manager to clarify whether the order had arrived or not, what he told me he said that the processing and delivery time take a day, to which I told him that 1.5 days had passed, as a result, 3 days had passed, I called and the manager said that there was some kind of refusal, in short, they were very spoiled, quality 0 service 0, I do not recommend it!!!
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1
Level 9 Local Expert
May 14
I often order spare parts here. Convenient, close and fast, many positions can be obtained today/tomorrow morning.
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Level 12 Local Expert
July 18
Good prices, I receive the goods quickly enough.
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Level 11 Local Expert
April 17, 2023
A complete disappointment from today's purchase and contacting the store. I ordered a filter for myself for the first time. I came and took it away. When installing and replacing the oil in the engine, almost half a liter of oil spilled out of the filter at the moment when the car was started. We tried to put it on again, the situation is the same. We arrived to change or return, the employee demanded an official opinion from the service station. They began to explain that there was no way to get a conclusion, to which the employee said: well, that's all, such rules and left the table and went about his business. A girl came up and explained everything correctly once again. To my question, if we changed the filter ourselves, and it turned out to be defective, they replied that they could not do anything about it. I always bought spare parts, oils and filters from other companies, and never had such problems. The amount is not large, but the sediment remained such that no one else set foot in this company.
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Level 14 Local Expert
September 17
A good network and attractive prices for individual items
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Level 3 Local Expert
November 16
My favorite store is always there, keep it up
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Level 10 Local Expert
December 18, 2022
A great store. Almost near the house, delivery of goods to the pick-up point in a couple of hours, a large selection of spare parts and very pleasant prices. Everything is simple and clear in the catalog on the website, you can choose everything yourself without the help of a consultant
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Level 4 Local Expert
October 10, 2023
An excellent choice for car owners. There is an electronic catalog for the selection of original spare parts and their analogues. If you know how to use it, then happiness is a gift for you. The prices are very affordable, the delivery is fast in Gomel. The refund is processed without any problems. Thank you so much to the store! Koreans rule!
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3
Level 8 Local Expert
June 7
Good managers, competent. Everything is on time. The prices are affordable.
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Level 11 Local Expert
November 23, 2022
Very intelligent staff, helps in confusing situations. The location is not very good, not all passing public transport stops at the nearest public transport stop
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Level 11 Local Expert
April 2, 2023
I ordered body parts. By phone, they were quickly able to orient about their availability as well as possible receipt options. It took 2-3 hours from the moment of placing the order to the receipt at the point (at the same time, an SMS about the receipt came). The point itself is located on the ground floor of an apartment building, but there were no particular problems with parking.
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Level 5 Local Expert
May 16
everything is fine, the machine shop works as expected, there are good discounts
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Level 11 Local Expert
January 3, 2023
A user-friendly website, a well-functioning application, and some of the lowest prices in the city. Previously, the return was without any questions, but now there is some kind of "highly qualified specialist" who examines each returned spare part under a microscope, begins to strain his manual for each bolt. When returning, you always have to prove that you are not a fool, you did not put this spare part anywhere, but only tried it on. When I was there, people came 100 km from Minsk, returned a new spare part, but the box was carelessly torn, they did not want to take it away. Yes, 90% of motorists don't care about this box. If you continue to have such problems with the refund, you will have to look for an alternative.
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Level 9 Local Expert
July 31
We helped, ordered, promptly
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Level 6 Local Expert
April 26
I can only praise for the fact that they place an order quickly, otherwise like all stores
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Level 10 Local Expert
August 10, 2023
I recommend that you use the services of this spare parts seller. I picked it up at the lowest price and everything is assembled, the front lever is left to my Prius 20.
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Level 9 Local Expert
December 30, 2023
The team is good, they work quickly, and they will always explain everything!!!
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Level 6 Local Expert
March 28
I often come here for auto parts - I have never had a question - everything is fine.
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Level 9 Local Expert
May 1, 2022
An excellent auto parts store, the staff is always polite and responsive, the delivery of auto parts is very fast and most importantly can be picked up in many cities
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Level 7 Local Expert
October 18, 2023
A good, convenient pick-up point, polite staff
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Level 5 Local Expert
April 8
It's not the first time I've bought it - everything is fast and convenient. I usually pay with a card.
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Level 6 Local Expert
November 13, 2022
Excellent service, I work accurately, delivery to the pick-up point is as fast as possible, the staff is very good and competent in all matters
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Level 5 Local Expert
December 6, 2023
A good store, everything is clear and on time on the details of the car. Keep it up.
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Level 9 Local Expert
August 17
Good attitude towards customers
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1
Level 6 Local Expert
January 22
Thanks to the electronic catalog, it is faster to find the right spare part.
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Level 6 Local Expert
May 29, 2022
I like the store for fast order processing and prompt delivery of spare parts. The price tag is almost the lowest in Minsk for the po. Previously, they were number 1 with me and I ordered only from them, now the price tag has become higher on a similar list than others and therefore I am targeting competitors
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Level 12 Local Expert
November 11, 2022
Not expensive spare parts, probably even the lowest price tag in Minsk for the same brand of manufacturer, as an amateur car driver and I work in a cargo taxi and I know what the repair price is, I recommend this store
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Level 4 Local Expert
April 26, 2022
The pick-up point is located right in the house, reasonable prices, a friend from Serebryanka goes to buy spare parts in avtoostrov, so I was lucky to some extent. Medengers quickly find auto parts by VIN number.
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Level 11 Local Expert
March 11
Everything is always fast and accurate. Everything matches the description.
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Level 10 Local Expert
November 23, 2021
The prices are reasonable. The service is excellent. Everything is cultured, polite, and professional. Special thanks for the specialist's work via Viber, very cool and convenient.
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Level 9 Local Expert
November 4, 2023
The usual pick-up point, the order arrives quickly, prices are different, something is more expensive, something is cheaper
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Level 7 Local Expert
December 17, 2023
Excellent prices, assortment and speed of delivery to the pick-up point
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Level 2 Local Expert
July 2, 2021
I want to say a huge thank you to the employees of your online store Sergey Vladimirovich and Vladimir for their excellent work on orders No. 150115, 157899, etc. At all stages from order processing to product delivery, all your specialists show professionalism and competence, tact and courtesy. It's a pleasure to work with you! Good luck and prosperity to you! I ask the management of the online store to financially encourage employees for their high professionalism and responsible attitude to work.
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Level 6 Local Expert
July 25, 2022
Prices here for many items of spare parts are cheaper than in other stores. I am pleased with the availability and speed of obtaining spare parts. Everything is great.
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Level 10 Local Expert
March 27
A good office, I recommend ordering from them, I have been ordering for 2 years now
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Level 9 Local Expert
May 24, 2023
A good store, everything is clear, fast, and they give you a receipt if they change the spare part.
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