I recently bought a bedroom door at the Azimut store, and I was very pleased with the purchase. The range is very wide, and the choice was not easy, but the consultants helped me figure out the details and choose the perfect door. She was delivered quickly and in excellent condition. I was pleased with the courtesy and professionalism of the staff. Now I recommend this store to my friends and acquaintances.
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Станислав Сочельников
Level 3 Local Expert
October 23, 2024
Modern stylish door. We really, really like it. Great company. We are very grateful to the manager who came to the measurement and advised such a door, in the salon we considered in a completely different direction. We wanted something modern and stylish. We were advised to use black fittings and trim with inserts, and also noticed that you can also make platbands of a different color.
My wife is just delighted with such a door. And it was not in vain that they paid extra for the platbands.
Just a huge thank you for our door, we are 100% satisfied%
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Андрей Т.
Level 2 Local Expert
December 3, 2024
We ordered metal entrance doors to a private house in a garden association from this organization through a representative in Brest. The competent girl Angela in the store on Karyernaya Street explained everything correctly and showed it. The measuring master arrived quite quickly. We signed the contract on August 21 with an installment plan for 3 months. We made an advance payment and received a receipt. The master said that the doors would be ready in 5-6 weeks, although initially the girl said that it would take 2 months. We said that the period of 2 months was quite satisfactory to us, because by this time we planned to complete the work on the facade of the house. The master replied that it was not a problem, the doors would be able to lie in the warehouse until you completed the work. And that was the end of all the delights... on October 10, a call came that our doors were ready. Naturally, we asked to keep them in stock for another week. A week later, I call the phone number specified in the contract and find out that our doors are in the warehouse, and the warehouse turns out to be in Mogilev. The girl on the other end of the line replied that the car was going to Brest next week on Thursday-Friday, they would call us in 2 days. They agreed to wait. There was no call on the appointed days, therefore no one brought the door. I'm calling the same number again, this time with indignation. The girl was stunned that they had a car in the Brest direction once a month and did not know when it would be. After my indignation, a registered letter signed by a lawyer of the Azimut company arrives at my home address. The meaning is this: "we wanted to bring your doors to you 2 times already on 04.10.2024 (LIES!!!) and 10.10.2024, but since we were not ready to accept them, then all the deadlines under the contract are considered to have been met. Arrange the delivery date by phone." I call the same number again to agree on the delivery date, turn on the recording of the conversation. Under such conditions, the girl refuses to communicate with me and redirects to their lawyer. I'm calling a lawyer. A boorish man with arrogant behavior offered to correspond with Viber to coordinate the date. I get a reply in correspondence: " It is expected on 18.11 , but perhaps the route will not work , but in any case we will inform you 1-2 days before delivery." Of course, the route did not work out on 18.11. I demand the contact of the head, they do not give it. They offer to write an official letter addressed to him. I, in turn, propose to pick up my ready-made doors by a transport company, and deduct the amount of payment for delivery from the last installment payment. Naturally, they refused me, in addition, they said that if I took the door myself, then the warranty would not apply to it, and in general, we have 70 working days under the contract!!!(and not 5-6 weeks, as promised by the measurer), so wait. If there is a delay, they will compensate. Well, we are waiting... The deadline for the contract expired on 28.11. They called from Azimut that the route had finally taken place, and our long-awaited doors would be delivered to us on time, i.e. on 27.11, with unloading and installation scheduled for 07.30 in the morning. The installers waited until 09.00. The doors were installed. There are no complaints about the appearance. As for the quality, I can't say yet, we need to survive the winter. The result: the doors were ordered on 08/21/2024, installed on 11/27/2024. If you are ready to wait that long, please contact us. And in order to save my nerves, I will probably order interior doors to my house from another company, having previously read reviews about it.
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Оксана
Level 4 Local Expert
January 12
The city of Gomel
I ordered interior doors from AZIMUT COMPANY LLC! When the measurer arrived, he told me beautifully that you would have the doors within a month, BUT IN FACT IT WAS THREE MONTHS AND A HALF!!! Then the doors were brought in half with grief, BUT AS IT TURNED OUT, THEY WERE PROMISED WITH THE INSTALLATION, BUT IN FACT THE DOORS WERE UNLOADED AND WE NEED TO LOOK FOR AN INSTALLER OURSELVES!!!
I ACCEPTED THE DOORS ACCORDING TO THE INVOICE FOR THE NUMBER OF PLACES and immediately the next day the master installer came to install them and in the evening he drops me a photo of the work and it turned out that the company Azimuth gave me chrome hardware instead of black hardware, which DOESN'T FIT WHITE DOORS WITH BLACK GLASS AT ALL!!! I live in another city and we did everything online with the master!On the second day, I deleted the photo and sent a statement about the product that did not arrive according to my contract!
No one apologized and they started accusing me of having to pay extra?!
NEVER CONTACT THIS COMPANY SO AS NOT TO WASTE YOUR TIME, MONEY AND NERVES!
IT IS IMPOSSIBLE TO WRITE A BAD REVIEW ABOUT THEIR WORK ON THEIR WEBSITE!
I PUT UP THE DOORS IN MINSK AND RECHITSA AND NO ONE LET ME DOWN, BUT AZIMUT LLC has messed up my entire nervous system!
And then you won't get through to the manager or the company! You will be ignored everywhere! IN ALL MY LIFE, I HAVE NEVER SEEN SUCH NEGLIGENCE AND BESTIAL ATTITUDE TOWARDS PEOPLE!
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Анастасия Прищеп
Level 4 Local Expert
October 15, 2024
Calling the Azimut company, the girl said that the production time for the entrance door is 3 weeks.
The measurer arrived and said that the deadline was 1-1.5 months.
In fact, the contract is for 70 working days.
When calling the company 3.5 weeks and 1.5 months later, the girl replied in a boorish tone that the estimated time for the doors to be ready was another 2.5 weeks later, "well, what can I do?"
Realizing that the deadline is 01.11.24 and there is a big weekend ahead, then we still have to wait about a month for the installation of doors, if we are lucky.
Anticipating the company's answers: the contract was drawn up for the husband, the door is standard.
The repulsive and completely disregard for the client from the employees of this organization forced them to leave a negative review for the first time in their lives!
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Кирилл Кудров
Level 6 Local Expert
December 10, 2024
I thought organizations of this level ended in the 90s. I've already regretted ten times that we ordered doors there, the fittings are just a nightmare - hinges creak, handles dangle, locks break. One day the lock broke when there were two small children in the room - so the operator decided to share her opinion that it is necessary to educate children better 🙄
You cannot get through to the organization, if you get through, you will wait a month for specialists to install and troubleshoot. When the same rigmarole begins with new parts, they will say that your warranty of six months after installing the doors has already ended. Go around this charade in a big circle, believe me, no savings (especially illusory ones) are worth your nerves. The joy of installing new doors was for a couple of days, and now all that remains is an understanding of how bad the doors you chose.
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Anastasia Shkarubo
Level 4 Local Expert
October 23, 2024
a company that doesn't deserve a single star or your attention. the service is generally 100 out of 10, the attitude towards customers is disgusting, and employees do not have the ability to answer specific questions. a person comes to take measurements who promises some deadlines, but in fact you can pour these promises into your flower bed, because they don't cost anything. calls are generally answered as they want, today we want to answer and call back, and tomorrow we want to and will not call back. operators who cannot even get through to their own production and get the necessary information and are unable to connect three words on their own, reading out the answers from a piece of paper at hand. I highly recommend it, do not waste your nerves and time, because the employees of this company have no shame or conscience.
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ВИКТОРИЯ
Level 4 Local Expert
December 27, 2024
I highly do not recommend this company, they let you down with the doors, they say one thing on the measurement, in fact another! At first, they say simple doors, and then they start talking about technology and offering to order in July for December! I repeatedly talked about important deadlines at the measurement and they assured me a maximum of a month, then I got through to the call center not the first time to find out if they were ready, and what a surprise it was to find out that the doors didn't even start and after 2 weeks they were ready, but the hinged ones in the form of platbands were not ready. And here's the fiasco! You can't meet a top manager-you can only go to Mogilev from Minsk, and no one remembers a word about promises! Just be careful!!! The disappointment is complete in relation to the customers!
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Дарья Дуняк
Level 2 Local Expert
December 17, 2024
I ordered a Modern entrance door, I am satisfied with the quality. It was quickly done and installed, everything is at the highest level in terms of price and quality. Thank you for your efficiency and professionalism.
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Екатерина Шаркович
Level 2 Local Expert
December 31, 2024
I ordered the front doors to the house. The doors I selected were not available on the website. The manager said that these are Russian doors and they have not been imported for a long time, they need to be ordered. Although I have a standard doorway. He said that their production is factory-made, high-quality. He counted me a tidy sum. The door and the box are insulated, foiling inside, but there is no sense. Condensation spots along the box, along the metal edge of the door itself. And this is at +1C on the street. The lower corner of the door, on the side of the handle, bulges and siphons from there. The gap around the perimeter of the door and the box is different. The door is heavy. It does not perform the function of a street entrance door.
Wasted money and a spoiled mood.
My review was not published on the Azimut website.
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Ирина Шалапанова
Level 3 Local Expert
February 26
We are very pleased with the final appearance of the new entrance door. She's as pleasing to the eye as I wanted. And I really liked the coating in the company with white loops. I was very pleased that the girls quickly and without questions rescheduled the delivery for us on another convenient day, very polite and understanding. Thanks for the high-quality installation.
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Дарья Юркевич
Level 5 Local Expert
October 13, 2024
I ordered a door portal. They were made for 2.5 months instead of the promised 2 weeks. They are not responsible for the installation. Although they promised that there are installers of their own. Which in the end did not turn out to be. The contract does not prescribe installation. The portal was brought with a scandal after numerous calls to the office. The director is not adequate, he sends typos. I do not recommend it if you do not want to waste your time and nerves!! Do not order!!!!!
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Виктория
Level 2 Local Expert
December 16, 2024
A huge selection of entrance doors. Thank you very much to the specialists for their help in choosing and installing. The door looks luxurious and reliable, we use it with pleasure)
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Надежда Р.
Level 3 Local Expert
November 13, 2024
We ordered doors to a private house, everything is as it should be with thermal rupture. We were assured that nothing would happen to a tree covered with paint. But less than a year has passed, (maybe earlier, they were absent for a long time) the base swelled and cracked, the handle became corroded... In general, having given not a little money, the quality is terrible. I do not recommend it. Addition: We are waiting for a call to solve the problem
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Валерия Гончаренко
Level 3 Local Expert
January 28
THE MOST DISGUSTING ORGANIZATION. WE ORDERED AND INSTALLED 2 EXPENSIVE INTERIOR DOORS IN JULY, IN NOVEMBER THEY BEGAN TO CREAK TERRIBLY. AND THE WARRANTY DEPARTMENT DOES NOT GET IN TOUCH, DOES NOT PICK UP THE PHONE, DOES NOT PROCESS APPLICATIONS FOR 3 WEEKS. ALL THE STAFF IS SENDING EACH OTHER AND NO ONE WANTS TO WORK AND SOLVE THE ISSUE. I'M PREPARING DOCUMENTS FOR THE COURT
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Юля Шидловская
Level 3 Local Expert
April 15, 2024
Solid doors made of natural wood. An excellent competent salesperson
My husband basically wanted solid wood doors. The salon immediately liked the London model. We were very glad that it was from the array, and we settled on it. They waited for readiness for quite a long time, but the seller warned about it in advance. These doors have longer production times. We are very satisfied with the finished doors.
They look noble in the interior
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Владимир С.
Level 5 Local Expert
December 12, 2024
The doors that did not comply with the contract arrived. When calling the phone number, they were sent to the measurer.
The measurer rudely replied and that what does not correspond to the contract, what is there. If you don't like it, give up and look elsewhere.
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наталья леско
Level 3 Local Expert
July 26, 2024
You can choose not only doors. We are very glad
\Thanks to the company's specialists for their help in choosing. I wanted not standard ordinary doors, but to have more light and space.And so it turned out in the end, we evaluated the final result. There is so much light, but the rooms are separated.
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Ирина ирина
Level 2 Local Expert
November 11, 2024
the company is disgusting , the attitude towards customers is indifferent , they promise some deadlines, they take an advance payment , after interest in the client is lost , the deadlines increase decently, they cannot answer anything specific
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Aries
Level 6 Local Expert
November 7, 2024
I ordered the front door. They helped me quickly choose exactly what I wanted in terms of design and price. The quality of the door is excellent. I will contact you again.
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Андрей Д.
Level 2 Local Expert
March 3, 2024
I ordered interior doors from this company. They were installed quickly and efficiently. And the price is quite satisfied. This is a new apartment for my son. I will do repairs for myself, I will order from this company. And what they write in the reviews on the terms of manufacture, so you need to read the clause of the contract, the deadlines are indicated there. The doors were brought to me and installed a week earlier than in the contract.
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леша к.
Level 3 Local Expert
April 4, 2024
Justin ordered the front doors+
We agreed to meet with the measurer at a mutually convenient time. We immediately drew up a contract and just had to wait.
The production time was slightly less than 2 months, but all the terms are specified in the contract, so I do not consider this a minus.
When the door was ready, I was sent along with it a team of installers who quickly and beautifully installed a new door + at my request, they additionally covered it so as not to damage it during repair.
Excellent doors and service 10/10
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Евгения Спруть
Level 3 Local Expert
December 14, 2024
I don't even want to put one star.... The door was made for three months. The delivery turned out to be only up to the entrance. The installation is not being done... The quality of the provided fittings is terrible
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дмитрий шорохов
Level 3 Local Expert
April 24, 2024
Thank you Azimuth.That's where the individual approach to each client really comes in!We made a difficult request, but the guys quickly decided everything.And now our wonderful door pleases the eye!
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Vitarenda.by
Level 5 Local Expert
February 16, 2024
In 2021, the entrance doors were ordered. At the conclusion of the contract, we paid 100 rubles in advance. The doors arrived late with a non-working lock and without a door peephole. Ok. In the presence of witnesses, the installer was paid only 350 rubles instead of the remaining 400 rubles. With the condition: the rest after the defects are eliminated. A month later, the defects were eliminated and we contributed the remaining 50 rubles.
Payments were made in the hands of the measurers (after the installers) without cash receipts.
2 years later, a claim signed by the director came that we did not pay them 350 rubles and still require the same amount of interest.
There will be a trial.
Naturally, I do not recommend ordering from this company. And if you decide, then demand checks in your hands.
Updated.
After a reasoned response to their claim, a letter from Azimut arrived with the deepest apologies. They say they conducted an additional audit of the accounting department and the money was found.
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- -
Level 2 Local Expert
November 18, 2024
Great company and a pleasant customer. They made a website for them, very adequate customers. Thank you for your cooperation!
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Анна Калакутская
Level 5 Local Expert
July 19, 2024
I called Globo, ordered the doors, the contract is being drawn up by Azimut from Mogilev for some reason, although I called the measurer from Globo in Minsk. The contract is draconian, the production time is 70 working days. They are talking on the phone and the measurer claimed that the production time is 21 working days. As a result, I ordered the doors on May 15th, and today is July 16th and there are no doors. I do not recommend contacting!
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евгений к.
Level 6 Local Expert
December 16, 2023
We ordered an entrance door with a mirror, made it quickly, arrived, installed it too quickly, and that was the end of the advantages of this company... after installation, the installer gave me to sign a piece of paper and a set of keys, as it turned out later, I should have been given another passport for the door. After installation, I immediately packed the door in a bubble, because there was a rough stage of finishing in the apartment. A few months later, when I unpacked the door and started using their craft, I discovered a huge distortion in the lower half of the mirror (lens). Contacting the warranty department did not help us, and writing to the director did not help either... Everything is very blurry, they refer to a certain GOST for the tolerance of the distortion value, but they do not want to come and take a measurement. Live and suffer like in a room of crooked mirrors, because you contacted the Azimuth company (for my money they also refused to change the mirror panel and they also did not want to help with an unreleased document. In general, if everything is OK, then everything will be ok. But if difficulties arise, no one will help you and will not meet you halfway. In my person, they have lost a client forever.
And in addition to the seller's comment: I have fulfilled my payment obligations in full without delay. Libel can be answered in court. I'll think about it some more. Or I'll make an online article...
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Ирина Кузьмич
Level 7 Local Expert
January 29, 2024
It's a pity you can't have zero stars! Oh, all right.One star for sales! We arrived quickly, sold for twice as much as the competitors!
And then…
Ordered at the end of November.
The delivery is postponed 4 times. It is unclear what the weather conditions are, that they are afraid that the car will turn over. Sometimes the driver gets sick, then the car breaks down for the second time in a week.
Since November, we have been waiting for the doors promised for the new year. It's already February 1-2!
No one calls back, they just promise.
There is a connection with the management, but they also only promise and nothing.
In general, if you don't want problems, don't contact them!
This is the first time in my life that I have encountered such a thing and for the first time I was hooked on emotions that I started writing negative reviews!
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Oksana Emelyanchikova
Level 3 Local Expert
December 26, 2023
We ordered interior doors in November 2023. The approximate dates of readiness were set on December 18. On December 19, I called the number specified in the contract. They said the doors were ready and in stock. After that, the advantages of the company ended. The promised delivery on December 20 was moved first to December 26, and on December 22, when she called to make sure everything was in order, the operator girl in a boorish tone said that the nearest delivery was possible after January 7, 2024. We had to go and pick up the doors ourselves. When accepting the doors, they refused to unpack them, referring to the fact that they would not be able to pack them back. Upon arrival, the doors were unpacked and a crack was found on the glass. The company refused to replace the glass, because there was a pickup. All this time, they continued to communicate in a boorish manner. Naturally, I do not recommend ANYONE to cooperate with this company. Disgusting quality, disgusting attitude towards the client.
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Зайцев С.
Level 3 Local Expert
April 5, 2024
We ordered the front door at the first frost, it froze and the lock froze and broke, fortunately I had to climb into the window in a private house, the lock was waited for three months to be replaced, but that's not all from the constant condensate, the mdf panel swelled due to poor installation, the seller's answer is your own fault, they say you have a repair that does not have a visor so the conclusions are, think about the garbage you will always have time to buy, so the price is not the main thing
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vmv
Level 4 Local Expert
July 20, 2024
I ordered interior doors from this company, they brought an incomplete set of accessories, as it turned out that they simply did not have the missing elements)
I had to order the fittings elsewhere for my own money.
Regarding the return of the accessories, there is not even a chance, the money will not be refunded.
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Nadya Golubkova
Level 2 Local Expert
October 28, 2024
Thank you so much for agreeing to install everything on a day off, I liked everything)
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Александра
Level 6 Local Expert
September 2, 2023
We ordered doors from this company on March 19th, 2023.
They said the delivery would take about a week.
As a result, the delivery was waited for more than the stated time.
After installing the door, the lower entrance lock broke at the end of June.(who would have thought that for such a price for a door, it would have such terrible locks)
The key just got stuck in the lock and did not even turn (both from the outside and from the inside).
The lock picker was called (30.06.2023) so that the door could be opened for us and we could get into the apartment.
When the master opened the lock, he told us that the door is not worth the money, so little of it, it has the simplest and cheapest locks that do not last long.
They told us the same thing about the upper castle, that he wouldn't live long either.
The next day, I contacted the Azimuth company and said that our lock had broken and we needed a master and a new lock.
To which I was told that they had accepted my application and I should expect a master (no one said what time and when to wait), as a result, the master was not there either that day or the next.
When I called the company again to clarify when to wait for the master, they said how the schedules would be drawn up, then the master would arrive (the master arrived in a week and a half).
They put a new lock, and told the old one to collect all the keys and take them to the nearest store.
The company said that there will be a refund for the master and for the lock.
It takes the company two weeks to send the documents for production, two more weeks to approve the return, two more weeks to transfer the documents back to the company, two more weeks to get the money, two more weeks to get some documents, and then to make a refund.
As a result, when you write to a company and try to find out about what stage the refund is at, they don't give you any specific information, but just feed you breakfast (during the week, then next week, etc.)
, It's just a disgusting service for working with both delivery and with your customers (buyers).
I will never buy here again and I will not advise anyone to buy anything here.
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Светлана Кажуро
Level 2 Local Expert
June 29, 2023
We are very satisfied with the beautiful and high-quality door of the Azimut company. Many thanks to the team of professionals for their help in choosing, measuring and installing the door. They are all professionals with a capital letter. I wish you prosperity and excellent customers.
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Ольга Д.
Level 2 Local Expert
March 18, 2024
Never contact this office! They will be tricked around your finger. The store calls one amount, the measurer calls another upon arrival. We made an advance payment for the manufacture of the door, changed our mind the next day. We wrote an application for a refund, so they still deducted 80 rubles from us. Only 120 rubles were returned. We calculated the incomprehensible costs of gasoline and taxes)
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Николай
Level 12 Local Expert
December 13, 2023
The horror!
When ordering, they promise a production time of 2-3 days at most. Then they postpone the deadline for 4-5. As a result, almost 7 weeks have passed and the deadlines have been postponed for another week.
I will never contact this "company " again.
I supplement the review on 12/13/2023 after the official response of the company: All payments are repaid on time. The receipts are all saved. If necessary, they can be presented to everyone.
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Кирилл Зинкевич
Level 3 Local Expert
December 3, 2023
In August 2020, the door was installed, I will keep silent about the quality. The measurers put up the door and took the remaining money. IN THREE YEARS !!!I received a letter demanding payment of the remaining money and a PENALTY of 8,500 rubles . !!! I thought maybe this is a mistake or a joke???!!! and I ignored this nonsense. But three months later, a LETTER came FROM THE MOGILEV COURT!!! If there are more victims, please write to me
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Владимир Вишняков
Level 2 Local Expert
December 8, 2023
We ordered the entrance doors in the middle of September 2023. 60 working days have passed, instead of the 20 working days promised by the measurer and 50 working days under the contract. The doors have not yet been manufactured and no one can answer at what stage they are being manufactured or whether they have even started making doors. My calls to the company are answered only with promises. Never order doors from them.
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Тамара Данцова
Level 3 Local Expert
August 9, 2023
We ordered the front door to a new house in Minsk, the Atlanta house. They didn't look for the company much, and they didn't ask for recommendations either. So, we saw several companies through Google. They called, discussed the model, and adjusted the color on the spot. We called back at the appointed time, discussed the day and time. Everything went smoothly, quickly, without any problems. The doors are great, we liked them.
We bought a second apartment not long ago, we will install the doors from the same company. They gave the hare a measurement. 😊
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Андрей Есланов
Level 3 Local Expert
March 1, 2024
After replacing the door, the difference in sound insulation was clearly felt. Previously, everything that happened in the vestibule was very audible in our apartment. Now, as a last resort, only small echoes are heard. We took the 80 series with a canvas thickness of 90 mm, the Sydney model.
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zhenik 81
Level 3 Local Expert
March 9, 2024
The quality and price are excellent, it is very convenient that there is an installment plan.We are pleased that we have contacted this particular company.
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Игорь Сундуков
Level 5 Local Expert
April 19, 2023
Terrible service. I waited for the door for 75 days instead of the promised 20. They said that the delivery is free, in fact, delivery to the entrance, they said if you want to get to the apartment, negotiate with the Driver yourself. The measurer said the price would be 480p along with installation , in fact installation is not included in this price, he wrote it in small letters in the contract. The installation turns out to be generally occupied by the 3rd office. The measurer said the installation is 80p and it is included in the price. In fact, after the door was brought, the installers call me and say the installation starts from 120 rubles. I ordered a door with black glazing, they brought it with just matte glazing, when I called them they said that you ordered it that way. Although I have been asked this several times. The door frame came in terrible condition, all worn, peeling.
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Элеонора К.
Level 4 Local Expert
December 28, 2022
We ordered the door to the apartment from the Azimut company. While we were choosing the entrance, we also decided on the interior doors. The service pleasantly surprised us because the company has an installment plan from the company and it is possible to order interior rooms immediately without compromising the budget. The doors were brought quickly, well, and installed efficiently. Thanks to your company once again!
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Eugene Minenko
Level 2 Local Expert
August 6, 2023
Great door company! They told us everything about the front door, all the nuances, advised us, listened to all our "wishlist". They were delivered on time and installed efficiently. Keep it up !
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Алина П.
Level 2 Local Expert
October 29, 2022
The contract with Azimuth was signed on 14.09. The doors were brought on 23.10 (this is already 40 days, instead of the promised 4 weeks at the conclusion of the contract!) Next, the installation - the slogans of the company "turnkey doors" - we will measure, manufacture, install! When they called for delivery, they said that an installer would contact you within 1-3 days. It's been 6 days. 28.10 I called the company - the installer contacts up to 5 working days, we will give your number. These deadlines have already passed! And it was said - you can look for a master yourself if something does not suit you. I contacted the company so that everything would be done at once, so as not to look for anyone. Girls on the phone talk boorishly! They absolutely do not care that the company does not fulfill its promises to the client, and causes discomfort!!! I now have 3 doors with platbands and accessories for the entire apartment for a week - it is not possible to live!!! Is this your promised service and turnkey doors?!!!
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zhenya.92008
Level 4 Local Expert
May 31, 2023
I ordered the door to the apartment. The store told everything in detail, the next day the measurer arrived and signed a contract, they did not wait long for 3 weeks, they delivered quickly within an hour, I was satisfied, the work was done at all stages efficiently and quickly
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5
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Роман А.
Level 5 Local Expert
September 10, 2022
Terrible customer service. It all started with a measurer who cannot compare 2 specifications on the door and does not understand why such prices are. When asked what other nuances there were about the work, the measurer said that there were none (apparently the person did not understand or did not know that there were many nuances).
Next is the delivery. A boorish deputy is on the phone. A director who can't even talk to control her mouth. He repeats 2-3 phrases, in the style of "you don't understand me, we have such a style of work and we are very sorry, but we will try.." In 2 weeks we could not deliver the doors because delivery is only on weekdays during working hours from 8 :00 to 17:00 and only with clarification for 30 minutes before delivery. But this is not the main problem. The delivery routes are drawn up any way or, to put it another way, they do not know on what days they will take the doors and in which cities. The company does not think about any convenience for you. Delivery to the entrance. They do not carry out the ascent. You will find out about all this on the day of the delivery agreement.
The terms of the contract are very stretched, stretched as much as possible so as not to bear any responsibility. They can deliver doors within 50 working days or 2.5 months.
To coordinate the final delivery date, I called myself, because the company manager did not want to keep in touch with me. On the phone, a boorish deputy. The director informed me that the delivery is expected on Thursday, the data was coordinated and it turned out that the order was not mine. Then they found my order and assured me that they would deliver everything.
In fact, not everything was delivered. 2 response bars were missing. In a telephone conversation, the manager said that they were not engaged in deliveries. But AS AN EXCEPTION, they will bring me 2 of my return bars, which I paid for, but next week.
The response bars were never delivered.
It's definitely not worth taking a second time here.
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2
Anonymous review
October 3, 2023
The main thing is to rip off the money from the client, it is not necessary to do it later. Deadlines are delayed. The installation is crooked, they refused to redo it.
On the blacklisted Consumer Protection website, multiple courts.
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9
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Marina Lis
Level 2 Local Expert
August 4, 2023
Beautiful and reliable doors. Help and advice on the choice. All within the agreed time limit. Thank you. Good luck and prosperity to your company.