The service is terrible. On Monday, I sat for an hour to issue a card, but the cashier closed and I was told to come another day, pay and the card can be received. I came two days later, it turned out that the card was not ready and I had to wait three days again to receive it. At its cost of 20 thousand tenge, I refused such pleasure.
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Liya Torgaeva
Level 13 Local Expert
February 27
I have known this bank for a long time, since 1999, at one time I picked up 3 tops for them: hrd, the head of the Security Service and the head of finance, who later became the deputy chairman of the bank, which I am very proud of:-)). Now we are serviced there, I like it, everything is adequate, within walking distance and a convenient application. All the best
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Айнур Ш. Ахметов
Level 11 Local Expert
August 8
I did not like the hall, the notary and the entrance group. We could have done better....
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Anton
Level 8 Local Expert
December 25, 2023
Long-term maintenance for standard operations, for example, opening an account, debit card, account replenishment, etc. - everything is very time-consuming, despite the fact that there were enough operators and customers not to say that the crowd. A friendly attitude.
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Дженко Аббандандо
Level 9 Local Expert
October 22
I am serviced in this department. In general, it suits both the bank and the branch. At the ticket offices of a clever girl
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Болат Дюсебаев
Level 6 Local Expert
February 29
The bank's employees work well.We are pensioners.Thanks to the girl (an employee of the bank) who helped with the application on the phone.Professionals work at the checkout, they serve you quickly.
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Paskom
Level 4 Local Expert
September 14, 2023
I opened an account at a bank branch, and after a few days I picked up ready-made plastic cards. I talked to different operators. I would like to note the attention and professionalism of the staff. Everything is on the level. Well done, stay like this always!
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Руслан Қасым
Level 5 Local Expert
July 31
Transferred abroad, quickly, conveniently
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Din ch
Level 11 Local Expert
November 25, 2022
I'm giving a solid three to the branch, not the bank. (He's four, by a stretch). Of the four jobs, two work, and waddle (I admit that the bank has its own procedures, and it affects the speed of service). There is no electronic queue. Although, competitors have a similar situation.
He came three times out of three, waited for forty minutes, provided there was one person in front of me. The presence of a queue does not motivate the staff.
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Мейербек Колбаев
Level 7 Local Expert
January 31
There is no parking space, the university is nearby, the students forced everything
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Тимур Аюпов
Level 12 Local Expert
November 5, 2023
For the uninitiated, which I am almost everywhere, it is not at all clear what needs to be done to get to a specialist, neither a terminal nor an administrator, it turned out that the solution is a QR code on a pole, and if a pensioner or a phone sat down, any operation takes at least 20 minutes in the absence of a queue, I just did a Western Union express transfer for 30 minutes. Here is such a Formula 1.
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Алия Бекмамбетова
Level 9 Local Expert
January 28, 2023
Help, they're calling a landline number. They ask alniyaz, I admit that I do not know. But there is simply no plc for six months. We do not use the bank's services. The call center promises to transfer our number to the problem department of the bank, but it is there now. Mom, she's 84 years old. An ambulance has already been called. There are an endless number of calls per day.
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Альбина Карамова
Level 9 Local Expert
November 10
A good bank . I recommend.
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юлия алексеева
Level 6 Local Expert
October 12, 2023
Inconvenient parking spot, mortgage manager did everything very quickly
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Александра
Level 13 Local Expert
June 20, 2022
A good bank, a cozy office. The only drawbacks are the lack of coupons, the presence of a live queue, which gets lost all the time, because different specialists are dealing with different problems.
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Баян Камалова
Level 17 Local Expert
January 31
My favorite bank, I really like it 👍
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Лейла
Level 10 Local Expert
August 5, 2022
It's a big bank branch, but it's not cozy.I took off the star for the inconvenient working hours, they do not work on Saturday, and on weekends only until 18.00.There are no queues, there is a self-service area
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Антон Глазырин
Level 11 Local Expert
October 26, 2022
A clean and bright office, but as always there is no electronic queue and as a result there is a mess with the queue and swearing among customers
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Лейла Абиш
Level 8 Local Expert
May 24, 2022
A native bank and a very competent, nimble and pretty director of the Ainira branch. A rarity.
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Sergey Nazarenko
Level 9 Local Expert
July 13, 2022
A live queue. The operator's DVB for the entire queue. There are a lot of people who want to wait in line. There are no consultants. Two hours to find out that Russian passports are not discussed.
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Сардор Рахимбоев
Level 9 Local Expert
January 2
Good exchange rates
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эдуард воробьев
Level 7 Local Expert
November 19, 2023
The parking lot is small)
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Altynai S.
Level 2 Local Expert
November 7, 2022
Terrible service. To pick up a ready-made card, you have to wait 2.5 hours!
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Vladimir Vlasov
Level 9 Local Expert
April 23, 2022
A normal bank, good staff. The ATM is old, it does not read bills well when depositing cash.
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Nurlybek Davletiyarov
Level 4 Local Expert
December 11, 2022
ATMs are not working. And if they work, then there is no money.
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Аркадий Абраменко
Level 7 Local Expert
September 19, 2022
Low service in the tank, there are no coupons for the customer queue.
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All Mi
Level 14 Local Expert
January 30, 2023
A good bank. Competent staff
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Марат Балтагожин
Level 23 Local Expert
February 20, 2021
A so-so bank. It is suitable only for transfers and payment of services, like any other bank, nothing outstanding. You shouldn't be anywhere near Caspi.
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Дмитрий Машин
Level 21 Local Expert
May 29, 2022
I recommend it, the bank is in the top 5 in Kazakhstan
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Зина Аюпова
Level 8 Local Expert
November 15, 2022
One window is open in the morning.
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Aibek Asanbekov
Level 17 Local Expert
July 12, 2022
A bank is like a bank. The queue is long.
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любовь погорелова
Level 16 Local Expert
June 7, 2020
Not the best, but also not the worst bank in Kazakhstan. When you get used to it, it's kind of how it should be. With their gadgets.
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Серега Юринский
Level 5 Local Expert
June 30, 2020
Good staff, nice people... The service is fast and high-quality
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Болат Арсен
Level 8 Local Expert
August 6, 2021
You should be. It's a shame!!!there is a mess in front of the entrance, flower pots without flowers
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Anuar Sapiev
Level 23 Local Expert
April 20, 2020
Excellent service. The legal services girls are just great. Especially Shahida.The only drawback is parking.
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Mikhail Bunas
Level 15 Local Expert
June 9, 2022
Not bad... 😁
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Assel Abdrassulova
Level 14 Local Expert
September 21, 2020
They missed the queue with the child. Served quickly!