The central office is a relatively new, large building. All the main head offices are here. The entire list of services provided by the bank. The location is convenient, parking is a problem. The staff is polite, friendly, and professional. Consultations, services - everything is fine. Well done,

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Юра П.

Level 2 Local Expert

Moscow 14. The employees are very responsive, it's even difficult for them to pronounce the words hello) I was making a money transfer outside of the Republic of Belarus. I immediately realized that it would go as always) it was necessary to create a payment, they offered me to do it on my own (they found an accountant))) I refused and asked to make them... As a result, they gave me a young employee when they started creating a payment and the problems started right away. A more experienced employee came up and helped young D. I asked them not to experiment on me and they told the more experienced employee that everything would be fine) It was 04.05. Monday. as a result, the payment was created and sent) I went as a lady with a calm soul. When I get to the house, the call tells me that the error in the payment needs to be redone. I'm coming back at the end of the practical day, I'm a bank employee) but when I wanted to visit M.Jo's accounting department. I went to the reception and asked where your establishments were, and she told me that they were for employees only... In order for me to visit this institution, I had to disturb (the head of the bank) and ask for permission. In the end, I didn't want to) the payment was sent and I went home happy, thinking that I had exhausted myself) A day later, a call from the bank informed me that there was another error in the payment and I needed to make corrections.... As a result, I'm back in the bank) and the most interesting thing is that I have to pay an additional $20 for correcting the VTB Bank error) Where in the statements I wrote that: I ask you to debit money from my account) I did not hear the word sorry, as well as just hello. I had a very very "pleasant" impression of VTB Bank. VTB would like you to go for an internship at Priorbank and see how you need to communicate with clients. Thank you, I was very very pleased with your jar) I hope that I won't have to visit you for the fourth time.

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elena y.

Level 4 Local Expert

I have been working at the bank's branch on Moskovskaya Street for many years, and I am very satisfied. Attention to the client, clarity, professionalism - these are the things that are characteristic of the employees of the department for working with individuals. I would especially like to thank Milana Faramonova, Julia Setun and Maria Prannik. They are always friendly, always ready to prompt and help. Thanks!

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