Excellent service right at the entrance, the girls explained for 15 minutes how to use the package of services and cards, left on a positive note and made a decision in favor of the bank.
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Просто Д.
Level 12 Local Expert
June 17, 2022
It is simply UNREALISTIC to get advice on messengers and other communication channels. In the chat, Viber is thrown at each other and there is no answer to the question, just contact the department ....
By phone 3091515 it also makes no sense to call since there is no help and the answer is contact the department.
When calling the Grodno branch on the 5th (fifth) !!!!!! day (Monday to Friday) it was not possible to get through to a specialist at 715516. The number 750746 is not relevant at all.
Hoping for luck, I called 716922 (number 716931 is not relevant) where it was sent... to contact 3091515 or 715516. The circle has closed. Moreover, the woman on the other end of the line, at the end of our conversation, behaved in a manner incomprehensible to me (neighed like a horse).
But the most interesting thing is that the question is trivial, which is that do I need to pre-order the amount of cash to withdraw from the virtual card of VTB Bank Belarus?
From all these points, the top officials of the bank, the overall impression of the bank as a whole is being adjusted.
It is a pity that the bank (bank employees) do not value the client's time and exalt themselves above all, while they do not realize that having lost one, the second client with a large wallet, he (and) may be out of work.
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Антон Высокий
Level 11 Local Expert
May 8, 2023
The service is above average, but only from consultants. I've been at the checkout for ages, and I haven't been able to complete all the actions that I needed. I recommend other banks.
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Анна Кравцова
Level 10 Local Expert
August 15, 2023
Turtles are working at the checkout. I stood in line for twenty minutes, even though there was one person in front of me. But some VIP clients were passed in front of me out of turn
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2
Павел Д.
Level 6 Local Expert
March 1
I don't have any money all the time
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Наталья Савайтан
Level 3 Local Expert
July 25, 2023
What kind of service is this?I haven't been able to get through for two days.I ordered a callback, silence.I will never contact this bank again!One negative.
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5
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Дмитрий Грудка
Level 10 Local Expert
November 21, 2022
A good attitude towards customers is a short recovery time, the staff is polite and intelligent, there is an ATM and an information kiosk, but money cannot be transferred from card to card in it, and Internet banking is better than an ATM
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Павел
Level 18 Local Expert
August 24, 2023
On 08/24/2023, there is one cash register for currency exchange. There are at least 5 people in the queue, the waiting time is from 25 minutes. A big minus for you!
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Ирина Иринушка
Level 11 Local Expert
February 24, 2023
Nice staff. They explain everything that interests you. They help in the correct preparation of documents. Well done
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1
Света
Level 5 Local Expert
October 26, 2021
Good afternoon! I would like to tell you about this miracle Vtb bank and how this bank skillfully deceives people. The Turtle card was issued in this bank. Payments were always paid without questions for more than one month and a year. But there was a difficulty in paying in the form of job loss. We applied to the bank in early October with an application for a temporary postponement of payments. The application was reviewed and given a delay of 3 months. But they said that the deferral on payments will start from next month, that is, from November. And in October, you will need to pay the payment and at the same time the card line will not be closed. And after payment in October, it will still be possible to use this renewable line. And since November, of course not. Since the card will not be replenished due to deferred payments. But as soon as we paid the current payment in October, the next day the line was closed and it was no longer possible to use it. But at the same time, there was still a whole week before November and the start date of the deferred payment agreement. The conclusion is that the bank simply cheated. They said one thing and did another. Therefore, people need to think more than once before applying to such a bank. This is how people are deceived in the Vtb Bank branch on 119 Derzhinsky Ave. and the bank branch on ave. Independence, 168 /2. I think that other departments also do the same to people. Since allegedly the decision, as they say in the bank branch, is made by the main office. And in the branch of this bank, specialists cannot even accurately inform people about any issue that arises.
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Наталья
Level 20 Local Expert
April 19, 2022
Amazingly fast service, specialists do not work so fast in Moscow. Although Minsk residents can be called specialists, not Muscovites☹️ In Minsk, you need to pay with a Mir card, if you change money in banks, it is very expensive☝🏻
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Марина Е.
Level 9 Local Expert
April 23, 2023
They were treated as a legal entity. A pleasant, competent consultant. All issues have been resolved.
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Сергей Пахомов
Level 8 Local Expert
March 10, 2022
It's just a scam yesterday I made a monthly payment and the SMS about the receipt of money did not come, I tried to contact the bank's specialists today, you wait for a call for 30- 20 minutes to connect with a specialist and as soon as the time comes, the call is reset. In five attempts, they never answered the call and then they will say the money has not been received and you have overdue payment. Therefore, it's a pity to put 1 star, it's just lakhotronschiki and not a bank. They only charge money from the phone for a call and do nothing else.
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Дмитрий Тривашкевич
Level 28 Local Expert
July 22, 2022
It's a good bank, I like it. There is a reception at the entrance, they will always tell you where to go and what to do. They will help you choose an electronic queue.
Business service is also decent, there is no queue with managers, there is no queue at the checkout ...
A fairly high level, the ASB is still a long way to go.
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ann.tommo
Level 18 Local Expert
May 11, 2022
The bank branch is quite good, the waiting area is small, but the chairs are comfortable. One of the main disadvantages is that it is difficult to find a tableau with the current exchange rate.
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дарья иванова
Level 2 Local Expert
December 8, 2021
I took an installment plan and was given a "turtle" card. Later, I took an installment plan for the turtle, + 13 rubles were added to the installment amount every month for card maintenance! that's the installment plan!) this is already a loan with interest) in total, we paid the installment plan and in 9 months another 117rub to the bank! now everything is paid, I no longer use the card (and I'm not going to), but still I get billed 13 rubles every month! for servicing a card that I don't use! to close the card, you need to go to the bank (I can already imagine how much time I will spend there), they can't block it on the phone.
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Onegin
Level 12 Local Expert
June 19, 2022
I applied to this bank. When servicing clients, the amount of the transaction with the client is not taken into account. Sit in the general queue, even if you have half a lamb on your hands. Other banks even provided a meeting room. The unpleasant moment is the lack of a restroom for customers...At least that's what the administrator said.
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Кристина Яковенко
Level 9 Local Expert
July 23, 2022
Branch at the metro stationThere are a lot of guerrilla people, the service is super slow. There were two people in front of me. I've been in line for an hour. The situation is the same in Moscow, but even worse. I stood in the exchanger for more than an hour. There is no toilet for visitors either there or there.
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Елена Р
Level 5 Local Expert
April 25, 2023
A good bank. I place deposits and use their payment cards. I really like the MORE card.
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Anonymous review
May 11, 2022
This is probably the worst Bank in Belarus. I didn't even want to put 1 star. The 21st century is in the yard, and it is impossible to get through. It's not clear why they started Viber at all, if there are standard unsubscriptions to the bank's contacts on the website.
You leave a request for a callback. Do you think they're calling back? of course NOT))
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Дима Головин
Level 15 Local Expert
January 29, 2024
Old bank not all exchangers and ATMs work
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Андрей Авсиевич
Level 3 Local Expert
November 29, 2021
I took a washing machine in installments, they put a turtle in, I refused it, but in the end they put it in anyway, eventually I paid the installment the turtle needs to be returned, I arrived at this department and began queuing for 2 hours, service is at zero, everyone goes to the dump, not only that they put this turtle in, so another day needs to be killed to give it away, since I did not use it at all, I will not have any more business with this bank
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Игорь Сахар
Level 4 Local Expert
May 5, 2022
I wanted to repay the loan ahead of schedule, I brought the contract, the money and they are without a passport, we will not tell you the sum, you can pay according to the contract, but if it is wrong, this is your problem. People, I will give you money, not take a loan from you. I will not use your bank
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Маргарита Комарова
Level 6 Local Expert
November 14, 2023
Everything is very clear, with respect to customers
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Виктор
Level 12 Local Expert
June 14, 2021
Today I came to replace the card, as its term is ending. I've been in line for more than 30 minutes. The employee who served me communicated with me since I will be tired of all of you, get out of here already. On the first attempt, I couldn't even find my card. After the issue, she said that a pin would be received for activation within two days, which did not suit me with everything. She wanted me to leave faster. I think the bank needs to have a conversation about how to communicate with customers correctly
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Татьяна Козлова
Level 5 Local Expert
January 3, 2022
There are always queues at the head bank and branches, in order to get to a specialist, you practically have to wait an hour. At the same time, the consultant says that it is none of his business that clients are unhappy. And it is not his responsibility to inform the management. If this bank is not interested in the opinion of customers, then why be served here.
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Евгений К
Level 10 Local Expert
January 18, 2022
Polite and competent staff. They helped to solve the problem quickly, showed and told everything. Waiting 15-20 minutes in a queue
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Юрий Федюкович
Level 9 Local Expert
August 11, 2023
The queue passes quickly.
Polite specialists.
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Александр К.
Level 2 Local Expert
March 9, 2022
The site is not working, I had to order a call, since no one is picking up the phone, and my wife cannot get information on my loan, how can I contact the bank if I am abroad
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Сергей Каковка
Level 14 Local Expert
May 2, 2023
I didn't like the bank…
There are a lot of workers sitting, there are 3 people in the queue, and you sit and wait for an hour…
So-so…
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Игорь Крупичкоф
Level 11 Local Expert
May 4, 2024
Service speed! 👍
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Спартак Токовчук
Level 12 Local Expert
November 21, 2023
The bank works at ATMs only with its own cards.
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Евгений Л
Level 7 Local Expert
November 16, 2021
The most democratic bank I know in Minsk. Professional approach to clients. Special thanks to Dmitry from the client department.
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Алексей Лишаев
Level 8 Local Expert
March 17, 2024
The pros are all there, there are no cons at all
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Антон Мухин
Level 4 Local Expert
June 28, 2024
A very rude guard
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Гриша Абабурко
Level 8 Local Expert
June 14, 2024
Fast service
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Маргарита Дощинская
Level 5 Local Expert
July 8, 2021
A large bank branch. Calm and cool) the staff are friendly and work quickly. (I've just been to another bank and the situation there is absolutely the opposite)
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Андрей Прокопенко
Level 8 Local Expert
May 28, 2023
The bank's employees help with all the issues that arise.Thank you.
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3
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Andrew Andrew
Level 9 Local Expert
March 4, 2023
They provide incorrect information and mislead. I didn'T like the word at all.
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Александр Орлов
Level 6 Local Expert
March 19, 2024
The best Bank in the country...
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Дмитрий
Level 14 Local Expert
July 25, 2024
A good bank
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Артём Крупник
Level 2 Local Expert
August 11, 2023
It is not possible to get through and ask what you need
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АНДРЕЙ МАМАЙ
Level 16 Local Expert
June 27, 2023
I'm replenishing the Sea card in the info kiosk...The bank is not bad.
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1
Алексей Жуковский
Level 13 Local Expert
January 17, 2023
The only bank where there are no queues. Competent consultants.
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Alex Mos
Level 9 Local Expert
April 29, 2023
In the best form of Soviet monumentalism!)
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Наташа Иванова
Level 7 Local Expert
October 4, 2022
there was a problem with the World map, it was not possible to solve it.You should always have cash with you!
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Dzmitry Pr
Level 13 Local Expert
December 27, 2022
Service in this bank. Everything is at the highest level. Thank you for your professional qualities.
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Вероника Валько
Level 10 Local Expert
December 29, 2021
Everything is fine. The staff is friendly, the consultants are responsive
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Виталий Назаренко
Level 10 Local Expert
April 9, 2023
By far one of the best banks in the country 😁
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Артур Бичик
Level 3 Local Expert
July 16, 2020
I applied to this bank to buy goods in installments, paid it out ahead of schedule twice, everything was fine (however, they tried to "stick" their turtle installment card twice), applied for the goods in installments today (the amount of the goods was just ridiculous), refused without explanation. Later, I contacted the bank myself for clarification, it turns out that it is now impossible to get installments (previously they gave installments with those available in other banks, or is this the bank's reaction for refusing to accept unnecessary turtle cards or for early repayment of installments ???).There is no desire to contact this bank anymore and I do not recommend this organization to anyone.