I do not recommend contacting the bank. It is enough to sit in line and listen to the indignation of customers. It's a nightmare. There was a turtle card, there were never any operations on it. I was just lying around. But then it turned out that a certain debt had been formed. I applied to the bank. It turned out that the card received a payment of several kopecks. Yelling! ))) Therefore, due to the movement of the bill, you need to pay for using the card. I immediately closed this divorce card in the divorce bank.
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Ольга —-
Level 2 Local Expert
October 27, 2023
There was a very bad sediment after this bank branch. To close the Turtle card, I had to go to the bank three times, and in the end I closed it myself, through Internet banking. 1. An employee who works with clients on the card, for some reason, does not give all the information at once, but in parts. In my first visit, he did not say that I could close the card myself, but only through the branch, when I pay everything by card (and only in cash if at a bank branch), he did not even say about self-closing. When I once again came, paid for everything through the cashier, and sat in line for about an hour, it turned out that money was put to me at the checkout in a different way than it should have been, that the money was invisible (although I said at the checkout that I had come to close the card). As a result, when I started swearing, then they told me that I could close the card MYSELF!!!!!! Which I did! Just a terrible bank!!!!
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Людмила Мельникова
Level 3 Local Expert
December 5, 2023
The ball is today 05.12.2023 at 10.30.Elvira Surenovna served me. If you can call it maintenance. I wanted to open a deposit. She was never able to do it. Because, constantly on the phone, he is rude to the remark. The answer was, "Here you come and sit in silence."The reputation of the bank, these are such employees. Sad!
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Александр Осадчий
Level 13 Local Expert
October 10, 2023
They deceive customers, I stand in line and hear cashiers whispering like let's not sell all the dollars there the operators asked .....
And not for the first time there are no dollars in this bank
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Илья Шклярик
Level 7 Local Expert
March 4
Good service. They explain it clearly. Overall, it's good.
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Дмитрий В.
Level 9 Local Expert
December 27, 2023
They do not serve before closing. Coupons are issued and then denied service. A waste of time waiting
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Татьяна Рончик
Level 9 Local Expert
August 18, 2023
Good and polite attitude towards customers in this bank. As long as I've been walking, I've always had only pleasant impressions
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Александр О.
Level 3 Local Expert
December 23, 2021
I applied to the department after work, closer to 19 o'clock. There weren't many people -a couple of people. The process of issuing a bank card, according to the electronic queue, took place within a minute. (By the way, the issue turned out to be served by the same specialist) Everything was promptly consulted and processed. SMS duplication of the service almost immediately came to Viber. And the personalized card was surprisingly made a day later. (it is usually made within a week) I liked the service, thank you!
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Света
Level 5 Local Expert
October 26, 2021
Good afternoon! I would like to tell you about this miracle Vtb bank and how this bank skillfully deceives people. The Turtle card was issued in this bank. Payments were always paid without questions for more than one month and a year. But there was a difficulty in paying in the form of job loss. We applied to the bank in early October with an application for a temporary postponement of payments. The application was reviewed and given a delay of 3 months. But they said that the deferral on payments will start from next month, that is, from November. And in October, you will need to pay the payment and at the same time the card line will not be closed. And after payment in October, it will still be possible to use this renewable line. And since November, of course not. Since the card will not be replenished due to deferred payments. But as soon as we paid the current payment in October, the next day the line was closed and it was no longer possible to use it. But at the same time, there was still a whole week before November and the start date of the deferred payment agreement. The conclusion is that the bank simply cheated. They said one thing and did another. Therefore, people need to think more than once before applying to such a bank.
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Yura Miatsezh
Level 9 Local Expert
October 20, 2023
Fast enough service, polite staff
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Настенька Железнякова
Level 2 Local Expert
February 27, 2023
The service is disgusting.
The employees at the checkout do not know and do not understand their job descriptions. You probably haven't even heard about polite communication with bank customers
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Dmitriy L.
Level 4 Local Expert
April 4
The exchange rate does not correspond to those stated at the Ministry of Finance. There is no currency
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Ирина Д.
Level 2 Local Expert
November 5, 2022
Rd
Hello, I would like to express my gratitude to Pavel, an employee of VTB Bank, for understanding and working with clients. Thank you very much
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Татьяна К.
Level 5 Local Expert
July 15, 2022
Thanks to the bank employee.
These workers are all in their place.
The young team will always help you figure out the situation.
Thank you so much for their hard work
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Дмитрий Вайткун
Level 10 Local Expert
January 14, 2022
I do not recommend it to anyone, to anyone who values their money, it is better not to contact them, interest rates and commission for the use of their funds are veiled, debts are gone, I get out of it, I will come to the office of this bank and destroy the card in front of everyone (,..."(the fool himself, read carefully the terms of the agreement)"
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Макс
Level 11 Local Expert
November 11, 2023
Quick, polite service! I recommend it!
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Дмитрий Ковалёв
Level 5 Local Expert
March 13, 2023
The quality is excellent! You put the money through the terminal, it comes in two days! The best bank of the 21st century!
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Александр Б
Level 5 Local Expert
August 29, 2022
A good bank, friendly staff, there is a currency on sale, unlike Belarusbank
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Максим
Level 6 Local Expert
January 27, 2022
It was 25.01, I got confused with the loan accounts. wonderful girls have figured everything out, maximum kindness, not a drop of negativity. thank you for such employees :)
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ИСКАНДЕР
Level 10 Local Expert
April 25, 2022
Everything is very good, minimum waiting time, lovely and courteous staff.
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Оксана Борнякова
Level 4 Local Expert
June 26, 2022
A free hall. The waiting time in the queue is minimal. Qualified and attentive staff.
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Евгений Евгений
Level 13 Local Expert
March 2, 2023
Unexpected rudeness on the part of the cashier. A bank with a good reputation and such. Hurtful
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Лидия К.
Level 7 Local Expert
April 1, 2021
Everything is fine. Perhaps those who leave negative reviews came at the wrong time, I was satisfied with the service. No queue, nice employees, everything is fast and tidy.
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lena
Level 13 Local Expert
December 9, 2021
The bank is good overall. But the queues here are cosmic!! There are four specialists sitting, but they work, and only one accepts clients! I sat in line for more than an hour. 👎
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Анаа Трипуть
Level 5 Local Expert
September 16, 2022
The service is terrible. It is impossible to obtain information. One employee says one thing, the second the second.
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добрая душа
Level 14 Local Expert
August 19, 2022
Air conditioning, pleasant staff, fast service
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инна гуринович
Level 14 Local Expert
September 6, 2022
The service is very slow. with a large number of people, 1-2 operators
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Helen K
Level 18 Local Expert
March 31, 2021
A convenient bank for all financial matters. Very competent and technically coordinated service.
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Денис Сергеев
Level 4 Local Expert
July 1, 2022
Unfortunately, it does not reach the required level and does not correspond to the phrase price-quality
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Дарья
Level 5 Local Expert
February 2, 2023
The young guy explained everything and helped to arrange everything quickly!!!
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Anna Atpomenko
Level 9 Local Expert
May 15, 2022
Very cool ❤️ I recommend it
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Алевтина
Level 6 Local Expert
April 19, 2022
Divorce from the Turtle card, do not be fooled) there are no questions for employees.
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Алина Пенкрат
Level 2 Local Expert
March 16, 2021
A disgusting bank branch with the same staff. Rude cashier girls. Thank you for not spitting in the face of customers when providing services.👍🏽
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wewegsdrg s.
Level 4 Local Expert
January 13, 2022
A good bank, a card was made in 10 minutes, I was satisfied
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Виктория
Level 16 Local Expert
December 18, 2019
Fast and high-quality service,convenient location,a large number of shops nearby
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Ирина Герасимчик
Level 23 Local Expert
November 11, 2021
The service is good, sometimes they are rude, there are practically no queues
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Александр Данилов
Level 10 Local Expert
December 14, 2021
The staff is working very slowly, the service is normal
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arttra-90
Level 7 Local Expert
July 17, 2021
Convenient location, for those who live behind the Mkad on the Brest highway, and in the district too
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Антон Чудак
Level 9 Local Expert
August 12, 2022
Fast, they work on weekends
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Universal
Level 11 Local Expert
October 11, 2021
Excellent bank, competent approach to everyone
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Сергей Пахомов
Level 7 Local Expert
September 28, 2020
It's terrible, I have to sit in line for too long, the staff are also under-educated and therefore my score is 1
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Ольга Втюрина
Level 3 Local Expert
July 19, 2022
Very bad
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Dmitriy Nevzorov
Level 9 Local Expert
June 29, 2022
The best!!! 👍🏻
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Александр М.
Level 8 Local Expert
March 12, 2020
Quickly, politely, culturally. Like it
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Андрей В.
Level 7 Local Expert
February 17, 2020
There are long queues on weekends and one ticket office is open.
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Тиана
Level 12 Local Expert
July 28, 2020
Huge queues and one specialist, an hour and a half to nowhere