Baykar Peugeot

4.2

7 ratings

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Bulent Sakar

Level 2 Local Expert

Hello; I am a 2022 Peugeot 308 user and the warranty of my car continues. I wanted to share my service experience with you. 22 08.2025 On Friday, I requested emergency service from BURSA BAYKAR with a complaint that my car gasoline tank door was locked and not opened. I also had a complaint that the interior lights in my car did not light up when I pressed the keys, but they lit up when the doors were open. They took my car to service immediately, but after the December15 minutes they said that my tank door was broken, so I would be given a paid exchange. From the conversation we had with the masters and customer representatives at the beginning of the vehicle, when I asked them to explain to me how my tank door, which I delivered to the service, could be broken because it was locked and not opened, we all understood that it was broken while trying to open it in the service. Anyway, they said that the exchange would be made for free. It's their own fault after all, but thank you anyway. For the in-car lighting, I was informed that I needed to make a service appointment for a day later. However, after taking delivery of my vehicle, I noticed that the right, left rear door and trunk door were not locked. For this reason, on Monday, 25 08.2025, I left my car for service again due to this problem and requested that the door lock problem be solved along with the in-car lighting. I also asked them to do the software update that they had previously notified me about. After noon, I was called by my service consultant and the information given to me about my vehicle is as follows; They said that they were sorry about the right, left rear doors and tailgate and that they would not do anything because this problem was caused by my gasoline tank lid lock mechanism, which was broken, and this problem could not be solved until it was changed. The duration of the term they reported on the phone was 1.5 months. So I won't be able to lock my car doors for 1.5 months. The lady who provided service support to me and followed me confirmed that she would do her best to reduce this period, and our waiting process began. For in-car lighting, they said that the ceiling tile must be removed and the problem can only be detected in this way. Since the excuses and reasons they tell do not convince me and do not make sense, they argue that although I have repeatedly warned them to check the fuse box and see if there is a possible short circuit, this is the simplest method, why would they want to dismantle the ceiling tile when they can look at the fuse box, and similar issues. For the car software update, they said that there was no update without even checking, but when I told them that the information had been provided by them earlier, they checked again and said, Oh yes, there was. As a result, it was not done. I had to take delivery of my vehicle even though no problems could be solved. The result is that the information provided by the service and the interventions it made are insufficient and incorrect, because I think 26.August Tuesday morning, when I took my car to another authorized service station for inspection, they solved all my stories in just 5 MINUTES. They didn't even register my car. Because they just listened to me and understood the problem and checked the fuse box . I CONDEMN the BURSA BAYKAR SERVICE EMPLOYEES who could not solve the problem even though the doors were not locked for such a simple problem and misdiagnosed the problem, who would also lower the ceiling tile for my interior lighting problem, which was solved by a simple insurance check, if I gave approval, and broke my gasoline tank lid, which I brought in locked, while trying to open it. Dear BAYKAR OFFICIALS, please do not employ people who do not understand business and have little experience in your service. If we, as the authorized service, cannot trust you, who will we trust.

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semih

Level 7 Local Expert

From the door greeter to the sales manager , surprisingly,they are very interested, although I told them that I would not buy a car, I would just get an idea. They're also shooting up new showrooms.

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Ahmet A.

Level 2 Local Expert

Mrs. Sena, the service consultant, is a very Deceptive person, she can be calmer, we are humiliated with our money, as if she is a customer, we are employees, the owner of the workplace needs to go down to the field occasionally, or the general manager advises

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Yılmaz C.

Level 3 Local Expert

Interest relevance is super

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Kemalettin Bayram

Level 4 Local Expert

It's like your own house.

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Baykar Peugeot

5 reviews