Awful. Is it really impossible to answer customer questions in a clear, accessible language. Without flaunting terms and regulations. With any request to issue a card, open an account, make a transfer, etc. you have to pull out answers with ticks. To suggest how it is more convenient, cheaper or more profitable to get this or that service is not fate at all. I leave almost with tears and the feeling that you are an idiot. Today, when asked by a consultant how to transfer money to the Russian Federation, I received a bunch of terms and a story about restrictions, about cards, systems, etc. Just stupidly you can't get away from this bank working in the state budget, you have to.
In a word, in a neighboring bank, I was issued both an account and a virtual card and a transfer by Phone! without any swifts and worlds, in 20 minutes, friendly and comfortable.
BB is a terrible bank!
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Александр Князик
Level 5 Local Expert
March 29, 2024
There is always a queue, only one or two windows for citizens work, the only responsive administrators for visitors.
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Анастасия Настя
Level 14 Local Expert
August 19, 2023
they refuse to deposit money, ask for proof of income, etc. for the first time)), especially for foreigners with a residence permit, it is stupid to ask for certificates that will be in a foreign language and in general that you need to leave to get
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1
Anonymous review
October 15, 2021
For the first time in my life, I did not experience a negative feeling from visiting Belarusbank. I would like to note the politeness and efficiency of the staff of this department, with whom I had to interact, especially N.I. Burov, an insurance specialist. Despite all previous experiences of contacting various branches of Belarusbank (they are all negative), this specialist stands out very much for his professional attitude to work and extremely polite interaction with clients. I can't even believe that such people still work in Belarusbank. Among the disadvantages of the branch itself: a small area and no ATM.
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Олег Чу
Level 18 Local Expert
November 4, 2021
An ordinary bank branch. If you are not friends with mobile technologies and ATMs, then kind staff will help, tell, explain.
Queues are rare.
The tariff policy of THIS bank is the second issue.
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Игорь Томашевский
Level 14 Local Expert
September 26, 2023
I wish you success. Thank you for your attention and help.
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Елена Д.
Level 9 Local Expert
June 18, 2023
Everything is fine, the queues are not big.
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Фролова Инга
Level 13 Local Expert
October 26, 2021
There are always long queues, endless confusion, because there are no coupons. Also, if the program freezes, then you can sit for 2 hours.
But the staff is polite and pleasant.
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Александр Зайцев
Level 11 Local Expert
September 8, 2021
I am always serviced in this department. The staff is very friendly and trouble-free.
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Светлана Кононова
Level 10 Local Expert
June 3, 2021
There are always a lot of people, there is no electronic queue, and confusion arises. Not very convenient
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Александр Черноокий
Level 16 Local Expert
August 24, 2021
Thanks to the cashier girl. She entered the position, suggested where to exchange the torn bill.
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Света
Level 16 Local Expert
April 7, 2021
There is no way not to queue. It is always a mess who goes to which cashier, since there is no terminal with coupons for the queue. A disgusting bank with a low level of service
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Андрей ОЧЕНЬ КРУТОЙ
Level 10 Local Expert
April 15, 2021
The worst branch of the bank. There is no electronic queue, there are a lot of people all the time, everything is terribly long
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Sergei Ivanov
Level 8 Local Expert
October 23, 2021
E-queue good service
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Юлия Арти
Level 8 Local Expert
March 25, 2021
A good department. Friendly staff.
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Sveta Кononova Kononova
Level 8 Local Expert
September 1, 2019
There are a lot of people, there is always a queue... Thanks to the administrator, she quickly helped to resolve the issue
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207803 Т.
Level 7 Local Expert
October 10, 2019
Always friendly and courteous to visitors, they will help, explain
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Иван Кузьмин
Level 12 Local Expert
April 1, 2021
there is no electronic queue. a bunch of pensioners. Once there was no currency
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baza 197918
Level 18 Local Expert
July 26, 2018
There are almost never queues (which is rare for Belarusbank), good staff))