The office is very conveniently located and relatively modernly equipped. The consultants are quite qualified and polite by the standards of state-owned banks. But the people at the ticket offices are unskilled and often frankly boorish.
The processes adopted in the bank also leave a lot of room for improvement. Of course, it's not easy to move such a machine, but you don't need to invent anything - learn from competitors and colleagues, they are already two steps ahead.
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Show business's response
Святослав Волатов
Level 7 Local Expert
December 17
There are constant queues, mostly 1 or 2 out of 4 workplaces, plus the work of specialists at the workplaces does not correspond to the schedule indicated on the signs for each workplace. To perform the simplest operation, you will have to sit here for an hour and a half at least