Minsk, Niezaliezhnasci Avenue, 87Аэтаж цокольный
Belaruski Narodny Bank
Address
Contacts
+375 17 309-73-09
Show phone
Business hours
Closed until Monday
Directions
Park Chaliuskincaw
510 m
Ploshcha Kalinina
219 m
Customer traffic and business hours
19:00Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
356 reviews
December 26, 2024
I want to leave my feedback, and like most, it will not be in favor of the bank. In August, I bought USD to make a deal to buy an apartment. The amount was large and the check was saved, but it turned out that the transaction took place only now (in December), and the money bought from the bank lay untouched. What I'm getting at is, there's a deal on it with 5 100 USD bills, they won't accept them because they're unusable (mold and stains on the bills), so I take the check and go to the cashier, where they turn me around with explanations that my bills should be checked by some super specialist and identify the flaw, and only then, it is possible to exchange my bills for bills without a defect. I tried to clarify why it was necessary for me, the bank's client, to do a lot of unnecessary and inconvenient actions for me, if it was possible to sort me out on the spot, and then to solve those bills with the defect already inside and release me as a client and apologize, but no, this did not follow. Tired of fighting with the cashier, I tried to find a client with advice from a hotline specialist, and then they also made it clear to me that the bank was not going to do anything for me, and was not going to do anything at all in this situation!! Well, it remains only for you, ordinary people, to warn you against such a customer-oriented bank!!!
See original · Русский
3
November 8, 2024
Misinformation or unclear information from the bank about the terms of charging for card service 1-2-3.
There were no transactions in October, however, the bank charged the service fee. According to the bank's terms, the absence of transactions during the month is a condition for not charging a service fee. But they do not indicate that transactions made in the last days of the previous month are processed in the next month and are reflected as a transaction of the current month. Thus, the bank's customers still "get" on the "subscription fee". Moreover, there is no note or mention of this in the rules. Or does it appear that you would not notice? And this "I WANT A MONEYBACK" button? It's just humiliating the customers. Didn't someone invent how to make money from inattention, forgetfulness or busy customers?
It all looks cheap and humiliating.
See original · Русский
3
April 26
It's a pity you can't put a minus 5. The essence of this bank is to disregard the customer when contacting the cashier, namely, when I came to the cashier and took the ticket, I was the third in line, but since the cashiers are located in the basement and there are only two of them, and the coupons are sent to the cashier out of turn and from the first floor after standing 40 I moved forward by one person in the queue for a few minutes, as there was an endless stream of people from the upper floors, after which one ticket office was completely closed for a scheduled break. Unable to withstand such an appeal to the client, I left the queue and concluded that this was the worst bank to set foot here.
See original · Русский