Belaruski Narodny Bank

Rating 4.3
910 ratings
Rate this place

371 review

Level 10 Local Expert
December 26, 2024
I want to leave my feedback, and like most, it will not be in favor of the bank. In August, I bought USD to make a deal to buy an apartment. The amount was large and the check was saved, but it turned out that the transaction took place only now (in December), and the money bought from the bank lay untouched. What I'm getting at is, there's a deal on it with 5 100 USD bills, they won't accept them because they're unusable (mold and stains on the bills), so I take the check and go to the cashier, where they turn me around with explanations that my bills should be checked by some super specialist and identify the flaw, and only then, it is possible to exchange my bills for bills without a defect. I tried to clarify why it was necessary for me, the bank's client, to do a lot of unnecessary and inconvenient actions for me, if it was possible to sort me out on the spot, and then to solve those bills with the defect already inside and release me as a client and apologize, but no, this did not follow. Tired of fighting with the cashier, I tried to find a client with advice from a hotline specialist, and then they also made it clear to me that the bank was not going to do anything for me, and was not going to do anything at all in this situation!! Well, it remains only for you, ordinary people, to warn you against such a customer-oriented bank!!!
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3
Level 3 Local Expert
April 26
It's a pity you can't put a minus 5. The essence of this bank is to disregard the customer when contacting the cashier, namely, when I came to the cashier and took the ticket, I was the third in line, but since the cashiers are located in the basement and there are only two of them, and the coupons are sent to the cashier out of turn and from the first floor after standing 40 I moved forward by one person in the queue for a few minutes, as there was an endless stream of people from the upper floors, after which one ticket office was completely closed for a scheduled break. Unable to withstand such an appeal to the client, I left the queue and concluded that this was the worst bank to set foot here.
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Level 3 Local Expert
February 12
One star, just to skip the review. When virtual 123 was closed, it was necessary to visit the bank again to collect the balance. I was warned that this could be done before 19.00. I took the electronic ticket at 18:20, got in line, and went to a specialist at 19:20. It was refused, but they said someone would not see something somewhere. How's that? There is only one specialist working, or there are more employees than necessary during rush hour, so that there is a shift, or set up an electronic queue so that a one-minute operation does not require an hour of waiting. Why can't the leftovers be transferred to a new card???? You're making it difficult for yourself. There are NO advantages. Keep losing customers.
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1
Level 2 Local Expert
February 3
I'm shocked! I've been sitting for 2 hours to change the money, and apparently this is not the limit! I was so happy when my ticket turned out to be the next one. But... in front of me, they also put a ticket in turn, M, K, Yu-huy. I need to take the money to the travel agency, which is open until 4, but who knew that getting in line at 13.30 I would not have time to exchange the money before the travel agency closes. The windows work for 2 hours, then lunch for 30 minutes. How many people do they manage to receive in these 2 hours? At best, 3-4 people. There are no more words, just emotions.
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1
Level 11 Local Expert
January 17
A modern bank that makes changes for the convenience of customer service, for example, issuing money using a QR code. The staff is professional and friendly, offering the best conditions and options.
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Level 2 Local Expert
May 3
I am very disappointed with the bank. I wanted to pay for my hotel reservation on Friday evening, but I couldn't use my money. It turned out that the bank unilaterally sets and changes the limits on our cards. Why can't the client change the limit in the application himself, as it can be done, for example, in MTBank. I had to remember that there are also cards from other banks. BNB once attracted cashback. And now it's humiliating to receive it, because you have to ask for it.
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Level 4 Local Expert
January 15
If your style is to waste an hour standing in line in order to withdraw your hundred rubles from your account using a QR code, then this is your bank! No matter how you arrive at this central office, you will always lose an hour of your time for the sake of a seemingly elementary operation. I thought I would solve this issue by ordering a plastic card from them - so they stupidly did not send it by mail, a month has passed. Of the 3 cash desks, one always works, because the cashiers are also people, and the managers of this bank do not go down to the basement to witness this horror that is happening here.
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1
Level 4 Local Expert
February 16
Parking for customers, currency exchange, separate cash desks in the basement, courteous staff and qualified staff. I liked everything. Thanks ❤
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Level 2 Local Expert
March 4
Bnb bank has a huge disadvantage . On Friday, the bank's client credited by mistake , not through the ERIP to the MTS subscriber , but to the bank account . At the same time, I wasn't even notified that the bank had closed my card itself. And of course the money is not known where . We called the bank and they give us breakfast every day. The bank is disgusting. As soon as the situation clears up . I will personally close the account and no longer wish to use this bank.
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Level 10 Local Expert
March 14
The work with the reception of individuals is terribly organized. Don't expect to visit for less than an hour. It's a disgusting office. An example of how managers cannot be organized: neither in terms of the speed of reception, nor in terms of the speed of service and the number of managers working, there is no confidentiality of data (given the proximity of workplaces and the lack of distance between clients)
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Level 12 Local Expert
April 8
I like this bank, good courses, especially in this branch, as luck would have it, sometimes fast, sometimes few people work, it would be possible to put one star on the "I want to get moneyback" button, but for now I regret for past achievements
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Level 19 Local Expert
March 14
A very convenient and cozy bank with its own good parking. The staff is professional and pleasant to talk to.
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Level 22 Local Expert
September 16, 2024
What's great is a huge and empty parking lot in the city center! It's amazing! What I didn't like, the course didn't match what was on the Internet! They said that they had changed it 10 minutes ago, the figure was insignificant, therefore I considered it not significant, I do not lower the rating. There is no queue, but I had to run through different buildings in search of a window! The coupon issuing machine is in one place, the windows are in different ones, but I also considered it a plus, the queue is evenly distributed among all cashiers! Overall, the impression is excellent, I recommend you to visit!
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Level 4 Local Expert
May 28
If you need to change the currency and you have 1.5-2 hours left, then this bank is for you. Queues move very slowly, 4 people can be served for 30-40 minutes. But there is also a bonus, there are coupons without waiting in line, and these 30-40 minutes quietly turn into 1.5-2 hours.
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Level 4 Local Expert
May 2
The bottom!!! There is no maintenance or any kind of system that would work properly. To withdraw or, God forbid, put currency on a card or account, you can sit in line indefinitely.…You can immediately throw away the coupons with the letter B, they will call you "tomorrow". Don't waste your time on this terrible bank((( I DON'T RECOMMEND IT!
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Level 13 Local Expert
August 21, 2024
The convenient location of the bank and parking are available, which is important. But there are no conditions for a secure real estate transaction. We were in the hall, which is in the basement. There is no separate cubicle, there was practically a crowd in the corridor. The operator is hard to hear. In general, so-so compared to similar operations in other banks. There is something for the bank's management to work on.
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1
Level 8 Local Expert
May 20
Convenient location, Parking, courteous and attentive service. But the queues are long, it's a long wait.
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Level 7 Local Expert
November 8, 2024
Misinformation or unclear information from the bank about the terms of charging for card service 1-2-3. There were no transactions in October, however, the bank charged the service fee. According to the bank's terms, the absence of transactions during the month is a condition for not charging a service fee. But they do not indicate that transactions made in the last days of the previous month are processed in the next month and are reflected as a transaction of the current month. Thus, the bank's customers still "get" on the "subscription fee". Moreover, there is no note or mention of this in the rules. Or does it appear that you would not notice? And this "I WANT A MONEYBACK" button? It's just humiliating the customers. Didn't someone invent how to make money from inattention, forgetfulness or busy customers? It all looks cheap and humiliating.
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3
Level 7 Local Expert
April 29
A consultant named Maria helped me install and showed me how to use the mobile app: transfer money between bills and pay for utilities, thank you for your understanding and help.
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Level 3 Local Expert
November 26, 2024
The first bank of the many tried ones that caused such emotions. Due to the large turnover on the card, I did not immediately realize that cashback no longer smells. Although money was transferred to the card and purchases were paid from it precisely because of the cashback. It turns out that now you need to have time to click on the button in the application that does not appear five days a month so that your money does not burn. They were "informed" and "properly" warned, they are about the news on the site. How could I not read the news of my "favorite" bank every day. Not in Viber, which the bank used to inform. There is no information on the bank's social networks. Resume. We decided to quietly spend the money that was actively promised in advertising. Thank you. And goodbye. Let's go to those who do not cheat and do not steal.
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5
1
Level 16 Local Expert
February 9
A very interesting location in the center of Minsk!) Slightly inconvenient location of the ticket offices As it is, everything is fine)
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1
Level 7 Local Expert
May 16
I opened a checking account for sole proprietors, manager Victoria held a consultation, helped collect the documents and completed everything in one visit. Special thanks for flexible tariffs for startups
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Level 9 Local Expert
December 13, 2024
I don't know at what point, but the cashiers began to be rude without being shy at all. You speak normally, adequately explaining what is required - the answers begin in a boorish manner. If they answer me like that again, I will write to the book of comments. In general, I am satisfied with the bank, I have been using the services of both a legal entity and an individual for a long time.
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Level 4 Local Expert
August 7, 2024
I use the 1-2-3 card from BNB. At the time of the introduction of this product, the bank actively attracted customers with favorable terms (free service, monthly cashback). After a while, extras began to appear. conditions for the fulfillment of the initially announced agreements. Now the service is conditionally free (subject to certain conditions), and the moneyback is returned only if you did not forget to press the button in the application from the 1st to the 5th of each month. It would be stupid enough to put a reminder in the calendar for this. There is absolutely no desire to re-read the updated terms every month, so that by accident (and according to the bank, of course it will be my fault) do not fly into the money. I will look for another bank.
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16
Level 2 Local Expert
November 20, 2024
I ran in to quickly change the money, I've been standing for 40 minutes, so there are no complaints, but as if an electronic queue with procedures for half an hour or an hour for one client should take place in a separate office? In general, I got tired of waiting, but there is no quick currency exchange in the vicinity of the bank Upd. One of the two working cash desks was closed right in front of our noses.. an operation has been carried out in one cash register for an hour, the second one has been closed, a full hall of waiting customers. Thank you for taking care of the client 🥲 A total of 1 hour and 20 minutes. Changed super fast - like 👍
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2
Level 2 Local Expert
October 6, 2024
I opened a 123 virtual card in the application of this "bank" to pay for my daughter's education. As soon as the funds were received, access to the card was blocked and they demanded to send reports and statements from other banks and sources of income. The reasons do not indicate, there is no bank branch in my city. As a result, I was left without funds and late payment. Be very careful with this bank. They are stalling and using your funds, seeing that you are from another city and cannot quickly come to another one and resolve the issue. Reviews are being deleted. The most terrible bank. Take care of your nerves and don't mess around! I entrusted all my funds with the expectation of capitalization, in the end they took everything! Instead of mutually beneficial cooperation, it turns out robbery, no customer orientation and respect for their customers!
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3
Level 6 Local Expert
October 21, 2024
I am very interested in what the bank's employees understand by a secure transaction. It's sooo safe to stand (and that's exactly what we were offered) next to the cash register for an hour while the cashier counted (checked) the money. Firstly, the negativity from other customers, and secondly, where is the security here if people behind their backs see how much the cashier is working with.
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3
Level 4 Local Expert
July 29, 2024
There's even 1 lot here. The first bank of the many tried ones that caused such emotions. Due to the large turnover on the card, I did not immediately realize that cashback no longer smells. Although money was transferred to the card and purchases were paid from it precisely because of him. It turns out that now you need to have time to click on the button that appears five days a month in the application so that your money does not burn. They were "informed" and "properly" warned, they are about the news on the site. How could I not start every morning by watching the news of my "favorite" bank. Not in Viber, which the bank used to inform. There is no information on the bank's social networks. Resume. We decided to quietly spend the money that was actively promised in advertising. Thank you. And goodbye. Let's go to those who don't throw.
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13
1
Level 4 Local Expert
September 12, 2024
09/08/2024 I received an SMS from your bank: Oplata v internete neuspeshno; 29.99 USD Visa#2155; GOOGLE *Telegram>855-836-3987>US; MCC 7372; 09/10/2024 15:52:23; Dostupno: 25.85 09/10/2024 I called the contact center and explained that I am not a customer of your bank, but the SMS notification is not my number.Valeria's specialist clarified my details and said that my phone number was not in the system and I needed to contact the telecom operator.But the SMS contains the card number, which means that an error was made in the operator's code when opening the account.But the specialist sent me to the network operator.Please resolve this issue and contact me by the phone number that I indicated when making a call to the contact center at 15:53.
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1
Level 14 Local Expert
October 29, 2024
I'm so sorry that I opened an account with this bank. In general, everything looks good from the outside, but as soon as you start using it, the ugly truth is immediately revealed that the GLB application is identical, that the card can just be blocked along with the money, support works somehow, and all this against the background of the frenzied cost of card registration. I do not recommend it at all, I will close all accounts
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1
Level 8 Local Expert
May 20
I took out insurance before the trip, it's very convenient, and the card for paying abroad and insurance are all in one place.
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Level 2 Local Expert
December 2, 2024
a terrible bank. I've been driving all day looking for a place to top up my card account with cash. in one place, they said that it was impossible for them, to the question "where is it possible?" they called the farthest points. I asked myself about another shopping center, because I remembered that they also had a ticket office there. They said it was possible. as soon as I arrived, I stood in a huge queue and then they tell me "it's not allowed at the moment." at least the sign was hanging, so that you don't waste time on the queue either
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Level 6 Local Expert
August 9, 2024
A wonderful bank and customer-oriented staff! But I would like to mention the specialists Maria and Alesya separately for their high professional skills, customer care, quick and timely assistance. Independence 87a
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2
Level 4 Local Expert
August 18, 2024
Interestingly, the conditions of the moneyback on cards 123 were changed unilaterally without warning. At the beginning of the month, they sent a message that they were ready to count the moneyback (and usually it came to me on the 10th, on the last day), I thought they would quickly calculate who needed it earlier, for this they did the button, I pressed it for 2 months and nothing happened, they also credited on the 10th. In August, they did not send notifications and I did not log into the application, I came to my senses later that there was no moneyback for a month, I call the bank to find out, but it turns out now every month you need to click from the 1st to the 5th in the application so that they calculate the moneyback at all, and if you do not do this, then your problems and everything burns down and there were no notifications on this account (about the constant and mandatory pressing of the button to calculate the moneyback for a month), I'm talking about direct messages in the same viber that the bank actively used. Why are there such difficulties for a card that is positioned precisely as a moneyback? Only with the calculation that they won't click and you don't need to return anything, as it happened for me and I see it for many other people. 2 points just for the fact that the money back is still present, I will definitely not reissue the card with such conditions
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3
Level 4 Local Expert
December 3, 2024
I regularly used the services of the cash desks of this bank, everything was fine. But in the last month, it's just disgusting! The queues are gigantic, the staff relations are biased. Maybe brazen realtors who constantly fight with other clients and occupy cash desks for an hour of time should be served elsewhere? There are plenty of banks, it's easy to lose customers. I'm not closing my accounts yet, but I'm on the verge.
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Level 4 Local Expert
August 14, 2024
I do not recommend it! An unscrupulous bank, incompetent developers, and a poorly functioning application. They expose their shoals as mistakes on the part of customers. It seems that every update is a new clever way to get people to spend money. I came to them once for the sake of a currency card and because of favorable conditions and a good money back. Recently, conditions have been constantly deteriorating, and this month even the moneyback bank squeezed me out, in their opinion I'm stupid and inattentive, not their software *****. The “excellent” attitude towards customers and the inability of the bank to admit its mistakes. It's time to go to the competition.
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4
Level 4 Local Expert
August 13, 2024
I DO NOT RECOMMEND this bank to non-residents. There is no customer orientation. More than 1300 USD was stolen from my card (despite the fact that the card is always with me, I ensure the safety of its data). Applications have been written to both the bank and the law enforcement agencies of the Republic of Belarus. The bank returned the funds (in about 6 weeks). Thank him for this (although it is his responsibility to ensure the safety of customer funds). However, the bank does not recommend that I use this card and at the same time refuses to reissue it at my own expense. To all my reasoned written arguments with links, the bank employee did not find anything more suitable than to answer (quote saved): "the application registered on 08/02/2024 with the Bank does not contain new circumstances relevant to the consideration of the appeal on the merits, we inform you about the completion of correspondence on the issues outlined." The statement contains all the arguments and references to bank tariffs with circumstances. Thus, I paid the bank 250 BYN for a card valid for 3 years until 11/25. At the same time, I used the card only for 1.5 years. The card is not stolen, it is intact, always with me. That is, the bank must either return 125 BYN to me for the unused period of the card, or reissue the card for the remaining period of its validity. Or offer me the option of reissuing the card for 3 years with an additional payment of 125 BYN and free delivery of the card to my place of residence. But the bank does not offer ANYTHING. Just closes the correspondence. It seems that money is "not by chance" debited from the card, so that later you pay 250 BYN (and 500 BYN with delivery to Russia) for reissuing a new card and the bank earns on it (but these are my thoughts, subjective opinion).
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4
Level 6 Local Expert
July 12, 2024
Even 1 star is a lot. The most lame bank in the Republic of Belarus! The money from the card goes somewhere, half of the transactions are not reflected in the statement, although the transactions are "executed". There should be one amount on the card, in fact another, those.the support is always drunk, they can't say anything intelligible, or they send some nonsense, and then they write "sorry, the message is not for you." If it wasn't for the salary project, I would have thrown out this card a long time ago. Then I will withdraw all the money in cash and put it on the card of another bank. Ugh, to be like that. chat with the bank" works through one place, and this is the most loyal comparison. The photo cannot be uploaded. The operator replies, "Unfortunately, the attached image is not opening at the moment."
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11
Level 8 Local Expert
January 31
The cash registers are extremely inconvenient. The break mode might not overlap. Waiting more than 30 minutes with only 4 people in front of the cashier is too much.
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Level 4 Local Expert
August 13, 2024
The 123 card is useless only people who are idle can remember about their stupid conditions invented on the go let them choke on their money back closed all accounts in this bank and closed all cards such an attitude towards their customers is not permissible this is not a Mario game yet you see the conditions they set about which in small print it is not clear where it is not clear how it is written the card was issued for a cashback and I do not want a cashback. the stupidity of the bank and the unwillingness to pay customers just pisses them off. let them strangle with their card and bank. I do not advise this bank to anyone!
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4
Level 4 Local Expert
September 5, 2024
The bank resembles the Mavrodi pyramid of their 123 card with a moneyback. According to their terms, the wife did not use the card (there was no movement on the account), a commission of 5 rubles was written off. After 45 minutes of waiting, the girl answered the phone and promised to figure it out. After that, a message came that the money was mistakenly debited and returned within 5 days. All the conditions for receiving a moneyback are primarily focused on debiting the commission from the bank's client. Where are officials and law enforcement agencies looking?
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6
Level 8 Local Expert
March 9, 2024
In an unexpected place, not only is the building quite beautiful, but also the quality of service is excellent. Quickly, clearly, they suggested how best to make a payment if I don't want to pay a commission.
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4
Level 23 Local Expert
February 11, 2024
In my opinion, the best bank! All branches, including this one, are beautiful and neat, there are areas for premium customers, there are often long queues, but this is due to favorable courses and commissions. A lot of services, an excellent mobile application.
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5
Level 7 Local Expert
April 14
I took out insurance for a trip abroad, everything is clear and without imposing unnecessary services. It took 15 minutes to wait in line.
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Level 11 Local Expert
April 14
Here you can get a good night's sleep in the queue at the checkout!! If you suddenly need to apply in some way, then put it in for at least an hour.
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Level 7 Local Expert
April 29
The children came to visit me and installed an application on my phone at this bank, they got a special card to transfer money from a Russian card to it, but since they hadn't been with me very long, they didn't really teach me how to use it. So I came to the department for help. Thanks to Svetlana, the consultant who works at this bank, who helped me figure it out, the application turned out to be easy, if you have experience using some other banking application, then it's very easy to figure it out.
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Level 6 Local Expert
July 9, 2024
I changed my residence permit and received an ID card, but I cannot change the data in Internet banking on my own, according to the bank. Only on a personal visit. Nightmare and horror both lived in the Stone Age and live. We have invented chips, barcoding and plastic instead of the paper version, but we are still creating jobs in call centers, banks and other areas. The bills must be returned to the table, tracing paper for manual document management and other delights of the last century.... Everything is done to inconvenience the bank's customers!!! Virtual "kicking" of the client by short numbers 141 and 7309.
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4
Level 3 Local Expert
November 25, 2024
There was an advertisement from the beginning. FREE digital card, cashback for almost everything. And then the cashback shrank, and the card became not free and the advertising disappeared. Last time, a fee of 5 rubles was charged for an operation of 19 kopecks. After that, they ask - why did you close your account in our wonderful bank? The bank sucks.
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2
Level 11 Local Expert
March 26
I got into a moment of some kind of kilometer-long queue and minimum service speed. And the fact that the lowest exchange rate among all banks is cool.
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Level 3 Local Expert
September 11, 2024
08/28/2024 they post information on the website that from 30.08 they charge a commission for account maintenance. And you can collect the money within 30 days. As a result, the written-off commission for half a month in the amount of $ 318. 30.08 it's Friday HOW CAN the BANK GIVE ME THE MONEY AS if the order for delivery is up to 30 days????? I do not know what to call this bank and those who make such decisions. Not professionally!
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2