Belaruski Narodny Bank
72 reviews
October 6
Many thanks to Ekaterina Kudryavtseva, an employee of the bank's branch in Vitebsk (Tolstogo str. 4)! Professional, polite, knowledgeable. We arrived from Moscow, risked going back without resolving the issue, but everything went as successfully as possible - Ekaterina quickly got into the situation and solved the problem promptly and effectively. Thank you again for your professionalism and kind attitude to customers! Alina and Igor.
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1
July 19
The behavior of the bank resembles small-time crooked hawkers, not a serious organization. They try to cheat on small things. Regarding their 1-2-3 card, it's a circus in general… To get a moneyback, you now need to have time to log into the application on certain dates and click on a button hidden somewhere! Naturally, they will not send you notifications, just as they did not send notifications that this card (which, by the way, was issued for a fee and on this basis its service was free) will now charge 5p for service. That is, I paid for the plastic, used it for several months and now I still have to pay 5p each month if I don't get 500p of payment. It would still be fine, but now these 500 rubles need to be collected for the most part by paying her "live", because they introduced restrictions on credited cashback from ERP operations (online stores, utility bills, etc.), and the main stream for me was just the same online. In addition, when I issued the plastic, it was said that it was possible to withdraw cash from ATMs of Belgazprombank without interest (as with the partner bank). As a result, they changed the conditions here and there is a percentage from this card (at the same time, it is not taken by Belgazprom, but by BNB itself from its users). Assuming this, I previously withdrew a small amount above the interest-free limit of 1000 rubles and waited a day to see if there would be a bribe from this bank. Without seeing the write-offs, I took off everything else, and lo and behold in THREE!! the day after the withdrawal, I was charged a commission for cashing out my own money in 100 rubles!
In my memory, this is the first bank that changes the terms of service in this way. In small things, sneakily, without sending notifications (it is clear for what purpose).
Of course, all these are small things in terms of the sums I personally pressed, and at the bottom in the comments a specially trained employee will write in official language that he is a fool and we can do what we want, but such small things create an impression of the bank's culture and its attitude towards consumers. Personally, I closed my accounts, to which I received transfers from legal entities in this bank, and moved to another (or else they might change something else). It's good that the first bells sounded on such small things.
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4
November 26
Everything is very fast and friendly. Special thanks to Olga A. He listens patiently to the questions that have filled his teeth and solves them. You're swearing for nothing. We can only argue about the commercial component )
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February 29
I came from St. Petersburg to open a bank card. And I must say that I really liked the service, they told me everything in detail and politely about all the products and services, answered all the questions. I am a bank employee in the Russian Federation and I can say for sure that the level of service is very pleasant. I did not remember the name of the manager, but if the bank's managers read and see my review, I ask her to encourage her, my coupon was F9 02/24/2024 at 14:48
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1
June 21
I want to write my review not about the work of the employees of the branches, but about the attitude of the bank itself to its customers, or rather its board.
About a year ago, the bank released a product: "Digital card 1-2-3". A wide advertising campaign was launched announcing the main advantage of the card- moneyback in the amount of 1.2 or 3% of the transaction amount, depending on the type of operation. I purchased such a card from the bank in March of the 24th year and for a couple of months they actually returned moneyback to me at the beginning of the month for last month's transactions - it's nice. In May, I went on vacation and had an expensive medical procedure. She paid off all expenses with a 1-2-3 BNB bank card. The cost amounted to more than 15 thousand rubles. Of course, counting on a "decent" money back. But in June, the moneyback did not arrive. It turns out that in May, the bank unilaterally amended the agreement with users by posting a note in the news feed on the site that in order to receive a moneyback, the client must "express his consent to receive a moneyback": from 01 to 05 of the month, you need to go to the LC, find the button "I want to get a moneyback" and only after that, by the 10th day, he will receive a moneyback to his account. Didn't have time or didn't know - your problems! the bank will keep the client's money for itself. And he doesn't care what you did to make the payment with their card and how you counted on this money. Also, the fact that the client purchased this card only for the sake of the stated advantage of receiving a moneyback does not bother either!
By the way, you pay for the card in a single payment upon purchase for annual maintenance, and not for each month, as with MTB bank, for example. Therefore, not only will my money not be returned to me with moneyback, but also the money for the card will not be refunded if the contract is closed early. And I will close it, because it is unpleasant to be a bank customer without human ethics!
How to describe such behavior in Russian is up to you to decide. I don't have polite words, so I won't evaluate it here. I will say one thing - I personally am no longer a client of this bank and I will not recommend it to anyone! Since mean deeds from organizations of this level do not fit in my head.
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6
October 12, 2023
Modern, technologically advanced, convenient. A breath of fresh air from Georgia among the old mossy banks.
In more detail: a very convenient application (there are drawbacks, but in general it is very good), almost always excellent exchange rates, withdrawal of money at the cash register via QR code, the first (!) bank in the Republic of Belarus that made cashback cards with real money.
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1
1
September 9
The worst bank you can imagine was misled, issued a free card, which turned out to be paid, took my money just like that, for nothing.
In no case do not contact this bank, their actions are very similar to fraud
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1
June 10
Cleanly, the cashier is a very friendly and responsive girl we came across (06/08/2024 at about 14.00 we were) I told you everything and advised you, since we are tourists from Russia.. In general, nothing bad.. Only good things
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1
August 22
On August 22, I took the ticket at 15:25
It's already 16:23 and my turn hasn't even come close
And only one window works.
The collection arrived and the working window was closed.
The most braking bank
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July 7
A constant queue, very tedious service.There is almost always one cash register.The rest of the Pushkin staff are looking out the window and crushing flies...
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May 16
Ticket offices often go on breaks at the most inopportune moment, which is why long queues gather. As a rule, the best exchange rates in the city
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May 15
The staff is nice and friendly. The young ladies answered all the questions and solved everything very quickly.
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May 20
Interesting projects for users, quick solutions - if everything is good. There are situations when you can't take off your own boots
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July 31
One of the two ticket offices is open during rush hour. Very long service and long queues.
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February 15
A good department. I have been serviced for a long time. Friendly staff. They promptly resolve all issues.
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July 22, 2023
A cool bank, everything was done quickly and clearly told. The waiting time is minimal. The bank's application is very stylish, and the courses are also pleasant.
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1
1
July 6, 2023
According to the services provided, everything is better, but the service time at the cash desk is generally in our time something with something 2 hours spent on bringing the operation of a trifling operation (transferring money to a Tinkoff card)This applies not only to Vitebsk, in Mogilev the same situation is at the checkout line kilometer. These are two stars, you need to accelerate, and not live in the 20th century.
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2
June 16
For a very long time. Although considering that they dramatically change the terms of their products and charge money for free cards, they will soon be empty
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May 29
Constant queues, ordered an online ticket, waited 30 minutes. It's terrible, of course. The only branch in the city and for so long everything
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September 4, 2023
It is disgusting, long queues, after which it turns out that there is no Belarusian money, they refuse to exchange currencies, although other banks accept these banknotes, I will bypass them.
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1
1
September 26
There are always profitable courses and there is no queue
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January 6
Very nice and professional staff!!! Thank you very much!!!
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August 25, 2023
The bank's very polite staff helps to resolve all issues
Almost always the most profitable currency exchange rate
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1
September 13
There is only one cash register. Everything is very slow
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February 2, 2023
One of the few Belarusian banks that really solves many problems in the current conditions.
Please contact us. If they don't help here, they won't help anywhere.
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1
July 20
It was very hot, the air conditioner was not working.
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November 26, 2022
This is not a bank... but rather a structure for money laundering. Employees of "for furniture" on any issues, the decision is made by "Minskachi". They don't know anything, they can't give an answer. I'm on loan from them, with the repayment of the loan, a complete mess. I've been paying for 4 years... but as I should have, the same amount today... LIARS AND THIEVES!!!
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1
June 14, 2022
Excellent bank, very competent staff, courteous and patient service at all stages. Thank you so much for your help in filling out the payment document.
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1
1
October 2, 2023
A terrible bank. You can take a ticket and stand for 30 minutes or even more. The staff is terrible. I do not recommend :((((
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1
1
August 12, 2022
Terrible service. The staff does not want to work from the word at all. Employees run back and forth, delay the queue, because they call the ticket numbers first in the order of the queue, and then exactly the opposite. We sat from 11:38 to 13:14. Terrible. The work speed is disgustingly slow.
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1
August 14, 2023
The most incompetent bank in which they cannot separate the flows of customers! Disgusting service and maintenance
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1
February 10, 2023
It's just a terrible bank.
Everything is as slow as possible... 1 physical manager.faces.
I've been sitting in the bank for 30 minutes, there's one customer ahead🤣🤣🤣🤣
Some kind of scoop!!!!!
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3
1
May 26
Fast, clear, convenient..
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August 9, 2023
The favorable exchange rate indicated on the scoreboard does not guarantee the availability of this currency for sale. I often go to this bank, stand in a long queue, and there is no foreign money available.
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September 20, 2022
There is always a queue, people are waiting in the corridor, it is crowded, there are no places to sit, there are few specialists. The only branch in the city that can afford to make fun of people
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1
June 15
Good, modern.
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June 22, 2022
The staff is friendly and helpful, BUT it is pathologically small for this bank. 2 specialists and more than 10 waiting. Dear management, take measures to strengthen it.
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April 17
Queues, long service!!!!
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October 4, 2022
A real branch of hell in Vitebsk. There are 2 cash desks and 8 windows for the entire bank. There is 1 cash register and 1 employee. This Saturday afternoon, the ticket office served one customer for 50 minutes. People spend 4 hours in line, and there is no guarantee that they will get to the operator before closing. Everyone is on edge, they are brawling, it almost comes to a fight. The attitude towards customers is absolutely inhuman.
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1
January 15, 2023
We met halfway in a controversial situation. It is convenient to work in conjunction with the application-QR code-checkout.
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1
December 21
Add more cash registers. There are always long queues.
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September 21, 2021
I come to this bank for the second time and have to wait more than 1 hour to make an unfortunate 1 payment. There is always 1 specialist who does not know anything. I wanted to deposit money through my application, in the end everything hung up, We waited another 5-10 minutes until they figured it out. Bottom line: I spent more than 1 hour, but I never made the payment))) It's just a circus! Maybe it's not the fault of the department's employees, but everything is being done very slowly!
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2
July 24, 2023
Very, very long service, with a large influx of people, 1 ticket office is open!!!
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1
1
June 26, 2022
The staff is friendly, the card is opened. One of the disadvantages is that Russian rubles are changed at the exchange rate of a very profitable bank. But there is nothing you can do about it :((
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January 27, 2023
The courses are good, the staff is polite, the currency is always available👍
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1
June 24, 2022
The "specialists" are working sooo slowly. I had to sit in a queue of 5 people 3!!!!! an hour to open the card..... There is no electronic queue, confusion about who borrowed from whom....
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3
June 10, 2022
Two cash registers. The service is not that long. Queues are sometimes long. There is no queue for coupons, only a live one. The room is not large.
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1
May 17, 2022
A very technological bank, but a big claim to support in the application or in the telegram chat. Otherwise, I highly recommend the bank.
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1
May 21, 2022
Responsive staff polite and non-conflicted staff are very meticulous about every mark of application, but in the form it is rather a plus
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1
January 5
Everything is just fine
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