The exchange rate and working hours are not set by the employees of the point, so here is a question for the bank itself. But the employees themselves, the girls have always worked professionally, there were never any complaints, until today I got to a certain Bochkareva (look at the badge), first I scraped all the bills (RUB) with my fingernail, as a result I rejected some of them, although any other employee would definitely accept, I know, it's not the first time I hand over. After that, she said that it was impossible to top up the account now (from 19:00 to 19:30), she should have looked at the clock right away and warned the client. As a result, I returned the money, the replenishment operation in the application froze, technical support could not immediately solve this problem. To all other employees of the 5-star point, Bochkareva 2-star, the bank did not solve the problem quickly.
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Show business's response
Мария
Level 7 Local Expert
March 18
When trying to exchange a large bill for smaller ones, they ask for a commission of almost 20% of the bill itself, which they are trying to change
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Show business's response
Илья Хотько
Level 2 Local Expert
May 8
There was no 1p 40kop, which is why they did not change the money.