Belaruski Narodny Bank
103 reviews
August 3
I had to pay the lease for my husband in this department on 08/02/24. I stood in an electronic queue at the checkout for 1.30 minutes! Is this normal nowadays? The room is small, there is no way to sit down or cool off with fresh air! And everything
the staff were sitting with folded arms, and only one cash register was working! Conclusion:take away the idlers and put a third cash register, since 2 don't work anyway!
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May 8
I have been working in Tivali for several years, I often walked past this department and always saw a queue there. It's just always. Well, I think sometimes a lot of people can't cope.
Until I needed to exchange the currency myself.
This is some kind of tin. My number was 190, on the scoreboard the last number in processing was 181. That is, there are 9 people in front of me in total.
I waited in line for fifty minutes. Very unhurried staff. Just like that. Moreover, I can't understand at all why an employee at the checkout, instead of performing direct duties to receive money, advises her grandmother through her window what and where to click in the application when 3 (three, Carl!) the consultants nearby are completely free, picking their noses and spitting at the ceiling.
In general, I don't know about other branches of this bank, but in this particular one you will always get in line, keep this in mind if you need this particular bank.
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2
2
December 6
Scammers!
I started a card with free service for moneyback .
Since April, they stopped paying moneyback, and since May they began to charge 5 rubles per month for maintenance. And that's it - without notifying the client, although spam is sent in the application, in Viber, and in SMS. Significant information that entails the refusal of the bank's services is hidden
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November 25
convenient location, but eternal queues!
at the most intensive time, there is 1 cash register (((
specialists consult right on the aisle, and you are forced to keep abreast of all client affairs...
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1
December 5
If you don't like the queue, go to another exchanger. Oh, there's the best course in the city, well, then we'll stand and whine that the whole city goes to the best exchanger with an electronic queue and a shopping center around
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August 26
The branch near the house is very convenient, everything is always good for maintenance, but queues are almost always too long and there is no ATM accepting banknotes to replenish the card, for example
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August 9
there are 20 people in the queue, and only 1 currency exchange office is open, although there is a second one. I do not recommend coming here.
I waited 1.5 hours to put money on the card
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1
1
May 22
Constant queues have been observing this for years. The management pretends that they do not see or just ignored the problem. I do not understand why such a popular bank cannot solve this problem in favor of its customers. There are only two cash registers, the staff can't cope, expand the room, make a couple more cash registers, and the problem will be solved!
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1
1
November 24, 2023
I applied to the bank branch in Minsk at 29 Prytytsky Street to pay the state fee for passport exchange.
The cashier Kovalenko M.A. took the passport, specified the AREA. Asked to check the data: full name, address, identity. Number
(apart from that, I couldn't check anything else), I made the payment. The next day, they call from OGIM and say,
that the area is specified incorrectly and payment is required AGAIN! After paying again and taking the receipt, I went to the same branch.
One answer was given to my question about how to solve the situation: that because of the cashier, I myself have to go to all
organizations (Ogim center.district and tax), we apologize (from which there is no sense).
Because of an unskilled worker, you will have to drive half the city and spend your time!
it's horrible...I do not recommend this division of the bank
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1
1
August 6
Excellent department. The electronic queue gives an advantage to those who work with electronic payments, forgive the tautology...
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2
December 18
Many thanks to the staff of the branch in Tivali (12/17/14 the young man with the table #4 and the girl at the checkout #1)! We helped with the opening of 4 accounts and the exchange of a large amount of currency, suggested the best course and worked very quickly. As they write in the reviews, indeed, there was a queue in the department, but clearly not from the slowness of the employees.
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July 25, 2023
Now I understand why there are always long queues. Two cash desks, a priority queue, long service for some operations... An electronic queue, but you don't know what your account is in the queue and how many priority customers will be in front of you. Currency exchange is not a priority, and you have to stand for at least 20 minutes every time. Is it really difficult to hang a sign on the cash register or somehow indicate that a long-term operation is going on in this cash register?? So that people with their "exchanges" can calculate for themselves whether they should wait or not with one working cash register and a priority queue. Write technical breaks and lunches in large letters on the cash registers. The second cash register is behind the doors, there is no information about technical interruptions even in small letters on the doors. Again, so that people can see and calculate for themselves. And then a crowd of people gathers, hesitating, who do not understand, either wait, because your ticket is like after a couple of people (and in fact you can stand for half an hour), or leave. Your customers are constantly creating a pandemonium at the entrance to the mall, neither to pass nor to pass. People are constantly complaining, and they take the negative out on your employees. Don't value your customers' time, so at least take pity on your employees, who are always polite and calm.
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4
3
July 29
A good bank, but only 2 cash desks work and therefore there are long queues. Therefore, I give 4 stars
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September 1
Quickly change the currency is ideal. Electronic queue, polite staff. Convenient location right at the entrance to the Tivali shopping center.
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1
May 19
In most cases, there is a queue at the checkout, this is true. But it's moving quite quickly, we didn't have to wait long yet. The main advantages for me include the course, it is often the most profitable or in the top three profitable in the neighborhood.
There is no queue for other specialists and consultation can be obtained promptly. There is a water boiler, a Wi-Fi with SMS confirmation and three chairs for those waiting. There is a demand in the area - there would be more cash registers🙏
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1
1
March 27
Eternal waiting, regardless of whether you came in the morning, afternoon or evening. Most often, only one cash register is open. A terrible separation. The waiting time is always 30-60 minutes to change the currency.
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1
1
April 25
A lot of people, one window is working. I wish there was something faster in the mall. People are standing in the hallway, interfering with others. I went to look for another one
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1
September 1, 2023
I am very pleased with the efficiency, positive attitude towards the client, competence in the work of the cashier Frantsuzova S.Y.
Thank you for such a wonderful employee!
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1
1
April 4, 2023
In the middle of March, I wanted to change the currency. There were about 20 people in the queue. I am 8 months pregnant. I approached Julia's employee and politely asked her to help me pass without queuing, since I am pregnant and will not be able to stand in line. To which Julia told me that this is not provided, and if I want to go without a queue, then I have to ask the queue. A curtain. There is no complaint book in the department, is this even possible? I wrote on the website — zero reaction, on Instagram — zero reaction. Rudeness
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5
February 28
They did not accept a slightly torn 100 euro bill, wanted to exchange it for Belarusian rubles, and did not advise which BNB branch to contact. They recommended going to another bank. Nightmare.
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1
1
July 14, 2023
The BNB is located in the Tivali building, more precisely in the Tivali shopping center, people come here to exchange foreign currency for Belarusian rubles for purchases that they want to make in Tivali. The queue at the exchanger can be quite long, people stand behind the bank's territory and enter one at a time as soon as a place at the window is vacated.
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November 18, 2023
Permanent queues, the electronic queue periodically calls out of order. It is impossible to book a queue in advance through the Earlyone app, there is always no free time, even after a few hours. Only one of the cash registers works.
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1
October 17
Basically, there is one cash register, as a result of which queues are formed
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August 7, 2023
There are always queues. The service is substandard, the cashier forgets about the part of the money that lies in front of her. If you held the money in your hand while standing in line at the cash register, the money will not be accepted from you under the pretext that they are wet and yellow spots have appeared on them
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July 3
They helped me quickly. The card was made in 2 days
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May 24, 2023
No matter how I come, I have to marinate for a long time. The number of people does not affect the speed of work of employees. Slowly everything
P.S. It's not getting any better. The queue is more than 10 people, one window of the cash register, and an eternity to serve one person.
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3
December 23, 2022
Queues of 10-15 people. It's like a bank, but like a stall, people stand and get angry in the aisle of the shopping center.
It would be nice if the head of the department replaced the cashiers during breaks. and the office needs to be bigger, or the reorganization of this space, for example, as in the Belveb bank (knowledge of almi on Kamenka). In general, the girls work "from below" like bees, and the management, apparently, is particularly relaxed in their tasks.
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3
September 13, 2023
there are no questions with the managers - quickly and friendly. but the ticket offices - of the two, most often only one works, and a queue of 10-20 people is the norm here
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August 4, 2023
50 minutes in the queue for currency exchange...... The second cash register closed for lunch, and the cash register number 1 serviced all operations not related to currency exchange,..... Think about whether it's worth spending time there
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1
December 11, 2022
The bank itself is a good one. Customer service and interaction are also excellent. But this particular point is a small garden and gomorrah on weekends or in the evening. Queues at the cash register for 20-30 people, while often only one window works. Also, the disadvantage is the frequent lack of currency at the ATM.
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2
February 15
Eternal queues, I work slowly, problems to get a ticket, one cashier served one person for an hour, spat went to another bank
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1
January 31, 2023
There are very long queues, there is an application to make an appointment in advance, but you need to do it almost a day in advance, it is unrealistic to do it in an hour, they offer time for the evening - in general, there is no special sense.
The courses are good, the staff is normal.
There are no places to wait, people crowd in the corridor and interfere with visitors to the shopping center.
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1
November 30, 2022
The closest department to the house. The courses are always profitable, but the queues are huge, there are only 2 cash desks for currency exchange and with a huge queue, one closes for a half-hour break, the other person costs 20 minutes already. I will not become a client of this bank and will consider other currency exchange options.
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1
May 22, 2023
The branch with the slowest co-workers in the exchanger, queues of 30-40 minutes, advertise an application for booking a queue, but it has not worked for them for half a year…
One of the advantages is a good course
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1
January 23
The waiting time for an electronic queue at the checkout for 3 visits is an average of 50 minutes, which is quite sad.
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2
May 13
It takes an awfully long time to stand in line just to change money. It's not very convenient.
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May 16
тут заўсёды лепшыя курсы
ёсць дзе пагуляць пакуль чакаеш чаргу
2
September 8, 2022
I was satisfied. Yes, there is a queue, but you can order a ticket by e-mail and in their application at the right time, I wish I knew. Very polite and fast service. By the way, the queue is more fun to wait on a chair in a cafe next door, from where the bank's scoreboard is perfectly visible. Thank you.
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1
June 5, 2022
I thought there was no live queue anywhere, but there is, I don't know if it's good or bad, but it's not familiar. One of the few banks where there are dollars, and in large quantities, a very convenient application, free opening of online cards and accounts, I recommend
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1
February 12, 2023
A great point, you can order time online and not sit in line. Prompt service, courteous staff. Excellent exchange rates.
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April 9, 2023
Very long waiting times and endless queues! The service is not always so good. Recently we went to pay for meals, we were told that there was no such institution. It's sad(
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2
May 20, 2023
Zero for you, I've come to put money on the card again. K112 at the checkout, I have k128, I will part with your company. Well, yes, one of the cashiers has lunch again. Open 2 more cash registers. From above!
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1
August 17
It works very slowly
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June 30, 2023
Attentive staff, they know their business, clear answers, complete information, minimum time for registration. Everything is fast and clear.
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December 16, 2023
Sometimes there are long queues, but it's cool that there is an online booking system through the earlyone app
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September 8, 2023
It's a terrible department, the worst I've ever seen. Not only was there a two-hour wait for a simple operation. And the service is terrible.
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1
September 3, 2023
There are always huge queues
It is necessary to increase the staff
They are in great demand
The Place Is Advantageous
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1
December 10, 2022
Well, there are very long queues at the exchanger.If a client comes to a specialist, he is sent to the cashier without a queue, it happens that they are serviced for a very long time and the queue at the cashier stops
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July 4, 2022
The longest service among the branches of this bank, there are not enough employees at the cash desks. Only one ticket office is open on a weekday. It's just a mockery of people, after standing for 1.5 hours, they close the cash register for lunch and stand on. I ask you to increase the number of employees in this bank.
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1
May 21, 2023
Polite staff, but there are always very long queues and you have to wait standing outside the department.
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1