Unfortunately, I was extremely dissatisfied with the service. There was only one specialist working in the hall, which led to the queue moving very slowly. I waited for about 1.5 hours, although there were only four people in the queue.
I understand that everyone has busy days, but this attitude towards customers causes dissatisfaction. I hope the bank's management will pay attention to this situation and take measures to improve the quality of service. Otherwise, I'm afraid that many clients will prefer other financial institutions.
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Сергей Б.
Level 2 Local Expert
February 3
Monday, 6 p.m. I sat in line for 30 minutes. Although it was only 5 people and two cameramen. As a result, the employee gave the wrong answer. That a repeat visit was required. Next: the app has been terrible since the last update. In short, I strongly do not recommend it. If you have a salary bank, please note that they do not have free cards. You will be charged extra money everywhere. That is, the bank charges money for the service from the employer and from you!
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Анна Петрова
Level 2 Local Expert
October 30, 2024
I've come across many banks, but this one is the worst. The number of cents cannot advise, I give the phone numbers of specialists who do not pick up the phone, and then it turns out they are on vacation.It is not possible to install banking on the phone, The bank itself was contacted and refused to help. The customer himself is a terrible bank, nothing can be done the first time. If you are thinking about which bank to open an account with, just not in this bank. You'll regret it a hundred times later.