I was a client of this bank in the 2000s, today, of course, the team has been updated, as has the room itself.At the same time, the bank's strategy has always been customer-oriented, especially I would like to mention the services of the retail business, and Natalia Gerasimova, a specialist who is deeply empathetic, professionally performs her duties and is focused on customer requests, and adheres to the bank's local regulations flawlessly. Thank you.
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Татьяна Болтушкина
Level 3 Local Expert
November 6, 2024
Unfortunately, I was extremely dissatisfied with the service. There was only one specialist working in the hall, which led to the queue moving very slowly. I waited for about 1.5 hours, although there were only four people in the queue.
I understand that everyone has busy days, but this attitude towards customers causes dissatisfaction. I hope the bank's management will pay attention to this situation and take measures to improve the quality of service. Otherwise, I'm afraid that many clients will prefer other financial institutions.
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Сергей Б.
Level 2 Local Expert
February 3
Monday, 6 p.m. I sat in line for 30 minutes. Although it was only 5 people and two cameramen. As a result, the employee gave the wrong answer. That a repeat visit was required. Next: the app has been terrible since the last update. In short, I strongly do not recommend it. If you have a salary bank, please note that they do not have free cards. You will be charged extra money everywhere. That is, the bank charges money for the service from the employer and from you!
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Диана Т.
Level 6 Local Expert
March 7
It's just something unimaginable. If you want to spend a lot of time in line, please visit the Belinvestbank branch on Partizansky Prospekt. An hour in line with 5 people in front of you is a separate type of torture. The bank's phone number cannot answer your question, they tell you to come to the bank and ask there. Upon arrival, the operation, which is performed in a couple of minutes, causes a lot of unnecessary questions from the consultant and the time drags on. It's creepy.
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Светлана Р.
Level 7 Local Expert
September 3, 2024
I've never seen a worse bank. I have to open an account with this bank. Internet banking is not normally installed on a smartphone, I could not order a card online. I had to go to the department at 156 Prytytsky Street. This is a separate song. The first time I went to a specialist who advised me incorrectly, my accountant then called the bank and everything he told me turned out to be wrong. Then I went to this department twice to pick up the card, maybe I will have to do more. Now I've been sitting for 1 hour and 20 minutes, 20 minutes before closing, and I realize that I won't make it again, and I still got off work. There are queues here in the evenings, everyone after work, and there is only one specialist for working with maps and certificates.
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Анна Петрова
Level 2 Local Expert
October 30, 2024
I've come across many banks, but this one is the worst. The number of cents cannot advise, I give the phone numbers of specialists who do not pick up the phone, and then it turns out they are on vacation.It is not possible to install banking on the phone, The bank itself was contacted and refused to help. The customer himself is a terrible bank, nothing can be done the first time. If you are thinking about which bank to open an account with, just not in this bank. You'll regret it a hundred times later.
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Евгений Бахун
Level 5 Local Expert
February 5
It's the worst bank I've ever seen!
The Guerrilla squad is a time eater. The capacity of 1 person in 15 minutes... and this is not to a specialist, but just to the cashier…
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Алексей П.
Level 8 Local Expert
March 8
There is a good cash center on the second floor, an ATM and an information kiosk are installed on the ground floor.
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Юлия Андреева
Level 10 Local Expert
October 26, 2023
I like the old-fashioned interior of this bank and the tranquility that reigns in it. The only drawback is the steep staircase leading to the operating room, and, perhaps, the lack of an information kiosk.
Among the advantages - an electronic queue, soft sofas and comfortable chairs at the reception of consultants. Consultants are reasonable, polite and thorough, do not spare time for the client.
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Марк Артовский
Level 8 Local Expert
February 7, 2024
Polite, friendly and conscientious staff, I really liked how carefully they approach all your questions and are always ready to give an answer, I definitely recommend it.
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Екатерина Н.
Level 11 Local Expert
April 6
The bank itself is beautiful, but the lack of apps for iPhones is frustrating. It's not convenient.
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Милена В.
Level 4 Local Expert
August 20, 2024
I thank Ekaterina Gennadievna Khotko for her professionalism; the bank's team provided the necessary service despite the fact that their working day had already ended due to my waiting in line. Saved the day!
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Вета Виола
Level 8 Local Expert
August 30, 2023
It was necessary to consult how to make a payment correctly and through which system it is better to make it so that there is no commission. I was the second in line for a consultation, and I had to wait almost 15 minutes, because the man without an electronic queue clarified the question and the specialist invited him to her and began to consult. After waiting for her turn, the consultant could not help me in any way and sent me to the cashier. At the checkout, too, the girl spread her hands, said that the bank did not have a consultant on how to make the payment correctly and was not sure if this payment would be without commission through the Pay system. She said: "Try to enter the data yourself somehow and you will definitely see if there will be a commission." As a result, I had to figure everything out myself.
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Александр Щербаков
Level 5 Local Expert
February 10
I have never seen a worse bank in the Republic of Belarus.Especially with their mobile banking, even the bank's website leaves a lot to be desired!
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Ккк
Level 6 Local Expert
November 15, 2023
On 11/14/2023, I asked by phone for advice on the issue of money transfer.funds by card number. The consultant said that money cannot be transferred to other banks by card number, BUT if I have BelinvestBank's belcard and I transfer funds to another bank's card and this is also a belcard, then this is POSSIBLE. Naturally..solving an important issue in the evening of the same day, it turns out that it is IMPOSSIBLE, entering all the details gives an error..Question:why such stupid consultations??If I do something wrong, I am ready to repeat everything under dictation, but I tried to transfer money several times and there is no result..Every time you contact this bank, on any issue, you get HEMORRHOIDS and nothing more.
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maria r.
Level 2 Local Expert
October 24, 2023
When changing the phone, all applications were reinstalled within an hour. Only with the Pay system there was a whole quest. Verification only by call. There, ill-mannered youngsters decide to let you do it or send it to the bank with a passport. And this is to have a Pay app. Disgusting service and a desire to solve the issue. The app is nothing. But the aversion to the bank increases with each appeal
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994399 Тытюха
Level 9 Local Expert
March 10
Professionally, efficiently, comfortably
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Igor D.
Level 3 Local Expert
December 27, 2024
Illegal collection and processing of personal information for profit - sending spam
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Мария л
Level 5 Local Expert
April 12, 2024
We could not carry out a normal exchange of some 200 rubles..at first they asked if I brought money from their ATM (what do you care?), and then I added that the change for small change, even partially, is a paid service. Since when?I had to run
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Vlad Kazko
Level 10 Local Expert
October 31, 2023
A bank card in terms of transfer from another country has become useless. Recalculation according to the internal rate, that is, in the minus of the transfer. Banking after every update is always a problem, I personally tied up with this bank. Before ordering a card, be sure to consult all the details. Well, all the best to the jar. And goodbye
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Neon Gamer
Level 8 Local Expert
October 15, 2023
Good service,comfortable, comfortable and warm,aesthetically well-designed bank
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Максим Ч.
Level 3 Local Expert
June 17, 2024
The most terrible structural unit, as well as the bank as a whole ... in order to make a bank card, you need to make an incredible number of transactions on the site, after which you wait about a week for plastic production, and then also sit in line for at least half an hour waiting for a card at a bank branch. At its core, it is a bank of the last century..
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никита ковганюк
Level 4 Local Expert
June 24, 2024
The girl did not explain anything, and showed my passport to another girl before giving it to me. Why, I do not know, but it was strange
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vlad7517
Level 11 Local Expert
September 21, 2024
There's a big queue. There are no questions in terms of service, well-deserved 3 stars
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Alexander Ushakov
Level 2 Local Expert
January 19, 2023
When applying for a small loan (~ 1000 rubles) a year ago, I got acquainted with a really amazing level of rudeness and bastard attitude towards customers. It was fun to find out how unconventional and creative the service can be.
It probably made sense to contact other branches of the bank, and the local problem may have already been solved.
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Дима Тургенев
Level 12 Local Expert
December 30, 2022
I didn't expect it. I had a good opinion of the bank. I mistakenly transferred to PAY (a product of Belinvestbank), immediately noticed the error, and having all the details on hand, I asked the bank to help, and the Bank ITSELF to contact the person, and transfer my data, for communication if desired, in order to avoid red tape and proceedings. But a modern bank going to meet a client did not offer to help in ANY way. Empty words and advertising have nothing to do with reality.
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Олег Клюйков
Level 3 Local Expert
October 11, 2023
Where the bank's application disappeared.. Why the balance on the card shows a few days after payments in the store, etc. Mess.
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Ice cream
Level 22 Local Expert
December 22, 2022
The first time I got to the bank, when there was no queue from the word at all, I took a coupon and immediately my number was displayed on the scoreboard of the first window. The waiting room is very cozy and stylish. Easy customers for you
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ворон
Level 6 Local Expert
February 25, 2023
I am very tired of constant technical work. On the 25th. The last day of payment of utility bills. And here you are- it is not possible to perform operations on the card. Horror. Maybe, after all, you need to think about people somehow?
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Дмитрий
Level 11 Local Expert
February 14, 2024
The queues are not big, but it is very difficult to park a car nearby!
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nomack3
Level 5 Local Expert
February 25, 2023
02/25/2023 due to "planned technical work" until an indefinite time, you can "put" your card away, do not withdraw cash, do not pay and this is on a day off! Thanks
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Makortik
Level 4 Local Expert
January 10, 2024
Thank you for not allowing the fraudsters to make a money transfer using the card number)
To say well is not to say anything!
Workplace 9 , unfortunately I did not remember .
Service at the level of
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Виктория Сандульская
Level 4 Local Expert
December 2, 2024
👍🏻👍🏻
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Сердар Серик
Level 4 Local Expert
June 18, 2024
I got a bank card, the staff is working fine
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Максим
Level 19 Local Expert
July 23, 2023
Good fast convenient and without queues
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Guru Spb
Level 23 Local Expert
September 2, 2024
A good bank.
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Александр Некрашевич
Level 7 Local Expert
June 11, 2021
A comfortable compartment with spacious sofas. Here you can pay for the apostille. I waited about a minute for the payment, the whole operation took about five minutes. I did the procedure twice, the process is almost identical.
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Alexander Tomson
Level 18 Local Expert
October 16, 2021
They always help !! It is very pleasant that such good people work and help
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Дэн
Level 8 Local Expert
April 1, 2024
Poor card quality and customer service
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andrey morozov
Level 9 Local Expert
January 8, 2023
Competent consultants.excellent service
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Мария П.
Level 4 Local Expert
November 23, 2022
They can't find exactly what would suit you , but there's absolutely nothing.
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serg Schima
Level 8 Local Expert
September 9, 2023
Was , well served
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Марф
Level 12 Local Expert
April 25, 2021
The best of the big ones. It's just a pity that the number of partner banks is decreasing. It was especially unpleasant that the contract with Belarusbank was terminated. The transfer fee is such a pleasure
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Павел Р.
Level 4 Local Expert
April 13, 2023
The ATM works for accepting cash too
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х я
Level 12 Local Expert
April 25, 2022
Pleasant staff.... A huge plus is the electronic queue
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Анастасия Казимирчик
Level 11 Local Expert
January 15, 2022
There were questions with the application, and I was sent to the mobile operator 🙄🥺
As a result, I figured it out myself at home.