Belinvestbank

Rating 4.1
397 ratings
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103 reviews

Level 19 Local Expert
September 5, 2024
A very good department, close to the center of Groda. Competent and responsive staff solved all my questions and problems quickly and without any red tape. Thank you for your work
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Level 6 Local Expert
July 26, 2024
The worst bank of all that I know in Belarus and where I was serviced. You can't transfer money anywhere, you can't pay for it. Queues can be simply cosmic, especially when accounting, when only 1 ticket office for the bulk of people is working. Most of the employees do not understand what they are doing, make mistakes when filling out, and serve for a very long time. 2 people worked adequately for the whole time that I had to come here. I'll throw a star for them
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Level 5 Local Expert
October 2, 2024
The worst bank branch I've ever been to. Weekday, the time is 17:39, people have the end of the working day. There is 1 specialist for the entire department. Service for one client is 25+ minutes. The administrator left the workplace without waiting for 18:00. Why can't employees' working hours be properly distributed so that more specialists work during peak hours?!
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Level 3 Local Expert
November 23, 2024
I've never seen worse banks! Absolutely incompetent employees who do not care about the reputation of their bank (I'm not talking about everyone). I will not describe my situation, because it takes a long time and there are a lot of emotions! Go around this bank, and the bank's management is advised to PUT THINGS IN ORDER! One star for the convenient location.
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Level 3 Local Expert
December 27, 2024
Beware, this is an ugly and irresponsible activity! They are engaged in sending spam! SMS mailing, fan-based, that is, even to those who are not a customer of their bank. When calling the operator with a request to be removed from their illegal "base" of calls, they said that they could not help in any way!!!
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Level 4 Local Expert
July 23, 2024
To be honest, I do not know how Mikhail Sukhotsky still works in the main office of the bank, the most disgusting behavior, he carried out the operation as for the first time, I hope he works the last day. Otherwise, the bank is super.
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Level 4 Local Expert
September 11, 2024
The long wait in line and the chaos of students waiting for their cards. Students collect coupons and sell them, the staff does not react to this in any way. The staff is slow, one student is served for 20 minutes
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Level 2 Local Expert
May 8, 2024
There are controversial issues, I withdrew interest from my father's deposit by proxy, two days after my father's death. The decision was made together with my mother, the money was needed for the wake. I explained this whole situation to the bank 6 months later, when I came to the bank with the inheritance documents. The communication was strained, to put it mildly, I was almost directly told that I had taken over% and the issue would be resolved with me for a long time. Without naming the dates. Although I have provided all the documents, the depositor has two heirs : My mother and I (I am by will, my wife by law) my mother (the second heir) issued a general power of attorney for me, according to which I have the right to dispose of all property belonging to her. That is, receiving % of the deposit after death and being the heir, I robbed myself)). It is not clear the red tape of the bank, the situation is transparent, I do not understand what is with my money, whether % is accrued and why the answer is so smeared. "I don't know what's going to happen to you, it's going to be a long time." ,
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Level 12 Local Expert
August 24, 2024
Electronic queue. The level of service is high. Quickly and clearly. Working hours are from 9.00 to 19.00
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Level 11 Local Expert
September 24, 2024
There are huge queues , they allow me to sign documents that have never been read , they automatically connect card services that I did not agree to
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Level 4 Local Expert
October 21, 2024
Very slow maintenance by specialists. It takes about 20-25 minutes per person. The queues are wild
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Level 23 Local Expert
November 10, 2023
I have been using the services of this bank for several years. Competent staff, professional consultations on the essence of the issue allow you to make a choice. The queue, when serving customers, moves fast enough.
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Level 13 Local Expert
December 25, 2023
The main office of the bank.The staff is polite, there is a coffee machine.There is a parking lot for visitors, which is very convenient.
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Level 3 Local Expert
September 5, 2024
Slow service, 60% of the ticket offices are closed, of the remaining 40% 2 cash desks are running on stream
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Level 10 Local Expert
October 28, 2024
Maintenance of physical persons. the time is as slow as possible. In other state-owned banks, everything is faster
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Level 3 Local Expert
September 27, 2024
The most expensive bank with eternal queues of 50 people in the afternoon and evening
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Level 13 Local Expert
April 13, 2024
There are few bill acceptors for those who need to replenish the Pay application, but the inability to throw money through the cash register and the lack of an account on their database indicates poor management
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Level 14 Local Expert
September 5, 2023
They serve legal entities and individuals. There are quite a lot of staff, but there is an influx of students (dormitories nearby), then you have to wait
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Level 7 Local Expert
November 4, 2023
There are enough places for those waiting, there is a full range of services, only parking is difficult, it is nearby, but it is always forced, you have to wait until someone leaves.
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Level 2 Local Expert
September 19, 2023
I waited 2 hours to get a working card, because of the large number of students. Although when I studied 4 years ago, the student card was also from this bank, but at that time it was given to us at the university. I have no complaints about employee service.
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Level 10 Local Expert
August 27, 2024
It's stuffy in summer. The service is normal. Individuals and legal entities.
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Level 2 Local Expert
September 3, 2024
Uh, huge workload of 10 people/hour
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Level 7 Local Expert
August 31, 2022
All contacts with this bank are a complete disappointment. The application is collective farm, with a single incorrect password entry, the lock is immediately removed, which will be removed for money. After calling the contact center, they suggested a way to circumvent the ban for incorrectly entering the password, and then after the raised tones. The card is not linked in taxi applications. Recently, SMS messages about payments have been coming with failures, or even not at all, although they were regularly charged. The card stopped working a year later. I came to close the account completely today. A full bank of students with cards, only three specialists work, everything is slow and long, employees just sat in booths, without clients, I observed this, they could also help colleagues in open workplaces. I spent an hour in line for the operation in a couple of minutes. A lost hour of life. I do not recommend this bank.
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Level 9 Local Expert
June 10, 2024
Excellent department! All specialists are on site, there are no queues
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Level 4 Local Expert
October 1, 2023
A terrible bank. Permanent queues. There is simply no one to solve the minimal issue with. If the step is to the right or left, then we do not know and do not do so. Although other banks for some reason do ....
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Level 9 Local Expert
August 23, 2023
It was on the hottest days . The air conditioners are working, the water in the cooler is cold, the staff is patient 😀
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Level 4 Local Expert
October 2, 2023
It was served quickly, but the service counters are located around the seating areas. That's why I almost missed my turn
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Level 7 Local Expert
August 12, 2022
Highly qualified and very polite staff. Specialist Dmitry Dmitrievich, unfortunately, I do not remember the last name, helped a lot in solving problems. Thank you very much. We visited the d/o of the bank on 09.08.
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Level 5 Local Expert
October 14, 2024
I came and sat in line for an hour
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Level 12 Local Expert
June 8, 2022
Spacious branch, excellent service, there is an ATM. Soft sofas. There is a waste paper collection box -the bank's concern for the environment is pleasant. competent staff.
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Level 9 Local Expert
September 10, 2024
Well people are kind
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Level 21 Local Expert
July 8, 2022
The bank had failures in writing off funds in February due to sanctions, I came to close the account, it turned out to be a minus on the card, on a regular debit, not a credit, and the penalty still began to drip from the minus, there was not a single SMS, nor a call from the bank, I just accidentally decided to close the account and found out that my minus is growing penalties, disgusting attitude towards customers, I wish the bank a collapse and a complete outflow of customers
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Level 12 Local Expert
September 22, 2023
Very slow customer service. I waited in line for 1.5 hours to pick up the finished card. The consultant was absent from the workplace for about 30 minutes. The types of terminal operations are poorly thought out. There are a lot of empty jobs in the bank, only 4 windows are open. There are many waiting areas in the hall itself, but they were crowded with customers.
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Level 28 Local Expert
November 26, 2022
A good department. Pleasant employees. Good service for both legal and physical clients. But there's a problem with parking.
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Level 6 Local Expert
June 11, 2022
I do not recommend it. They withdraw money from the card without notifying the client.They do not properly enter the client's data into the ISI.There are few branches for maintenance.Some branches are closing.Some branches are temporarily closed, which you will find out when you get there and read the leaflet on the door.Constant queues.It is impossible to pay for purchases abroad because it does not work for them.They justify themselves by not admitting their wrongdoing by covering up the bank.
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Level 4 Local Expert
January 10, 2022
Great! Employees do not change, everyone is like family! Friendly, all problems are being solved, the service is excellent, the tariffs are adequate. I write as a legal entity, I do not know how to pay for the phone at the checkout.
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Level 10 Local Expert
September 27, 2023
Horshy bank. Qualified, attentive specialists.
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Level 9 Local Expert
May 13, 2024
A bank that can do Everything, but for now on sanctions!!
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Level 16 Local Expert
May 19, 2024
Solves many problems than a commercial bank
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Level 7 Local Expert
October 22, 2023
Excellent bank: service and staff are on top
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Level 7 Local Expert
November 17, 2022
Proper maintenance. Polite attitude to customers. The staff patiently explained everything to me, because it was the first time I applied for the service. Short waiting time. I recommend
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Level 3 Local Expert
May 6, 2022
A complete disappointment. I can't withdraw my money from the card, I have to write an application after 15 days with a limit on the amount. On the appointed day, I could not visit the branch and collect the money - the next day they gave absolutely nothing - again write an application, again + 15 days. On February 26, after trying to make a purchase in an online store, the payment failed, there was no debit on the card, there is nothing in the statement. I paid for the purchase with a card from another bank. On May 4, the amount is debited from the card, and on May 6, it is debited again. The department explains: "when the payment failed, we blocked the money, and then returned it, and on May 4 we were able to send the payment to the online store and debited it from your card, but we debited it twice by mistake, we will refund the second amount within 60 days, and about the first, contact the online store" More than 2 months have passed, who asked you to send my money somewhere on your own?? The level of specialists is very low, they can only answer yes or no. They communicate with people not as clients, but as an opponent. I do not advise anyone to contact this bank - it is a waste of money and time.
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5
Level 5 Local Expert
July 20, 2023
A great bank! There have been no queues lately and the service is at the proper level!
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Level 13 Local Expert
July 17, 2022
I was there several times, the service was well done quickly, the consultation was exhaustive. Parking is problematic.
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Level 9 Local Expert
March 10, 2023
Beautiful office, pleasant and courteous staff
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Level 19 Local Expert
December 30, 2022
The department is large, there are many specialists, they work quickly and politely. But do not expect to buy currency here, if necessary.
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Level 2 Local Expert
March 3, 2021
The service is disgusting. As an organization, we lost the phone of our operator, and due to the fact that we are not in Minsk, it was difficult for us to drive up to the bank in person. For a month we tried to get through to the phone of the contact center to find out this information. But all operators are busy day in and day out. They suggested contacting an online consultant one day. We have applied. It was very funny that we were sent to the phone of the contact center with our question. That's such a vicious circle. Now we are thinking of changing the bank
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Level 4 Local Expert
September 28, 2021
There is only one window for receiving student cards and that, with huge breaks between customer calls. If it wasn't for the student card, I wouldn't have used this bank in my life.
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Level 6 Local Expert
July 5, 2023
Great bank, everything is great...
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Level 4 Local Expert
October 8, 2023
The best bank in the Republic of Belarus! ❤️❤️❤️
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