Belinvestbank
87 reviews
September 23, 2024
To sit in line for an hour with a ticket, which are quietly issued before closing, is a cool scheme. Why is it impossible to make a simplified system for students who receive their student cards, as if the bank loses other customers who came for other services. There are many windows in the bank, but only two were working. Two women also started yelling that the bank was closing at 19:00, they would not serve anyone else. Why then give coupons to other customers?Maybe it would have been easier to close the bank altogether and work with only students? Disgusting service
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3
October 6, 2024
Stupid bank, while abroad, it was necessary to make a transfer from Belakart to BNB Bank via ERIP to replenish the Visa card that works abroad, the bank blocked the transfer, the Belarusian SIM card does not work for incoming calls in roaming (only SMS reception works), as a result, the bank blocked the account to unlock, I have to contact the bank by phone to a short number, where I can only call from a Belarusian SIM card (which means paying for roaming).
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1
August 6, 2024
We came to change money, spent an hour in line but never got there, although there were only two people in the queue in front of us. And most importantly, they took a number with numbers 25 and 26, and the cashier called the numbers with 27 and others that were after us.. and so they called the five who came after us. As a result, they went to another exchanger. They work extremely slowly. I do not recommend this department for visiting.
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1
October 17, 2024
Don't come here if you need services
I had to pick up the card left at the ATM, but dozens of foreign students paralyzed 2 bank employees, although more than a dozen jobs have been installed. The workers themselves process any procedure for a very long time, the management should at least sometimes go down and see what is happening on the ground outside the office door
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October 21, 2024
It's a terrible bank that you won't come, there are always queues of 10 people and 2 employees working (well, how they work, as if they pretend, because in 15-20 minutes the client was sitting and sitting). You can't even add a card to your phone, so there's also no iPhone app. In my opinion, this is the most lame bank. It's a pity that you can't put 0 stars.
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1
October 18, 2024
In the morning, only one window is open, for working with clients, out of seven, and so it is every time. I went into the bank, there are two people in front of you, you think I'll do everything quickly now, but no, sit and wait for an hour.
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1
February 22, 2024
Very long service and waiting, there are no critical infrastructure facilities—there are sockets but no sofas / chairs nearby, there are only 3 sofas in a large area, we have been waiting for about an hour, only 3-4 windows out of 10 are working.
there are no hangers
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2
1
December 4, 2024
Huge queues due to slow service. There are no decent and competitive offers and banking products
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September 11, 2024
There are 2 windows open in the branch and if they do not have time to serve you, then you will leave the bank with nothing and you will be denied service. I do not recommend it
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1
1
May 2, 2024
There is a function for registering an ID card in the ISI, however, it is not independent. I sat in line for 15 minutes (there was no employee and there was no one before me). The registration itself was done in 2 minutes (since she herself was registered with the ISI using a paper passport earlier). In the department itself there is a place to sit down, there is a cooler with water and a conditioner.
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1
November 10, 2023
Terrible level of service in this branch of the bank. The windows indicate an employee lunch schedule that is not being executed (employees leave the window at another time), the work is extremely slow, not all windows are involved, which naturally provokes monstrous queues. At least during large crowds of people, it would be possible to use all the windows so that you don't have to sit in the bank for 2-3 hours
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March 31, 2024
Everything is fine! I entered the ID card into the ISI. We were served quickly, spent about 10 minutes in the bank, the specialist is polite.
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1
April 24, 2024
A terrible branch , they came up to ask how long the inheritance specialist works , the employee at 18:58 said the bank was no longer working ( and the inheritance specialist works at a certain time , which is not indicated anywhere ) 🙃
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1
January 5
Convenient location. Fast service.
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January 14, 2023
The worst bank in the universe. I have been serviced since 2016, as all employers work with this bank (unfortunately). I applied for a refinancing loan in 2016, I have a deposit. 12.01.2023 decided to apply for a loan, submitted an online application. Twice the security service called and asked inconvenient questions: and for what purposes? (Credit so you understand: personal choice) What business do you have for what purposes????? As a result, the refusal, I created another application, again the refusal, and instantly (the loan amount is 4500 bel r, the PO is more than worthy, I can close it in 1.5 months) I decided to go to this miracle bank personally, I came, 25 minutes of filling out the questionnaire, which I filled out online in 2-3 minutes (fortunately there was no queue) I signed and I went to work, at about 15:30 I got a call from an employee who was filling out a questionnaire and oh, wonderful, they approved me.... (And they said if I come today, the money will arrive today or tomorrow) I rejoiced, opened the champagne I had saved for the old NG and drank the contents of the bottle in one gulp. Upon arriving at the department, I waited 40 minutes in line (Friday, all employees were released), having got to another employee (the girl is young and still studying, I have nothing against it), patiently waited 30 minutes, signed everything necessary. In the end, he clarified when the money would be credited to the account, the answer was short: either today (Friday) or tomorrow (Saturday)…. The hours passed ⏰ Friday ended safely and the long-awaited Saturday came.... And silence 🔕 half an hour ago, I strained myself 😣 and contacted the operator of the call center and received a completely inadequate response: there will be no enrollment on Saturday. 🫤😑😬🙄😯😦😧😮😲😐 as if there is a loan but there is no money🤭 boys and girls, men and women and other gender forms as well as representatives of life, if there is such an opportunity, do not cooperate with this pseudo bank. Thank you for your attention 🙏 if it were possible to put a negative rating, it would be minus 4,500 stars.
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2
December 15, 2024
The bank is large, but not very functional. And the worst thing is parking
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December 26, 2023
A murky place, a large number of jobs with long waits in the "electronic" queue. The operator may forget to ask to sign in, and then call "catch up" after half an hour.
On the plus side, there are enough places to wait in the notorious queue.
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2
1
March 18, 2023
It's a very strange place. It was necessary to withdraw money from a non-resident's virtual card and close the account. There are few people in the bank, but 2 cash windows are working, the administrator or consultant at the counter did not wait, took a number to the cashier - waited 15 minutes. It turns out that you can withdraw money using a virtual card only through an application from economists, you had to wait in another window, then wait back at the cashier. I spent 45 minutes on an elementary operation. When communicating with employees, it seems that Loni is not interested in retaining customers, let alone promoting their products. You get all the information out of them yourself.
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2
1
November 2, 2023
The service is terrible, there are most people at lunch, while only two people work, the rest are just sitting, and the queue of 30 people, at the same time, they still have time to chat with customer service, so when coming here at lunch or in the evening, be ready to sit in line for an hour or more
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2
2
August 11, 2023
I HATE THIS BANK... FOR ME.Chachota, 11 hours of waiting are provided for you..one specialist for all services.Well. not * IS IT PUBLISHED.There are no questions for the specialist, but there is a question of quantity..I REALLY hope that I will not be back here soon..I want to cry when I go to this bank
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4
October 31, 2023
I sat in line for 30 minutes to change the currency, one cash register was working, although two were supposed to work according to the schedule, a bunch of people are the same poor guy as me. Even the bank has completely deteriorated.
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January 30, 2024
High level of service. The staff is well qualified and therefore the issues are resolved in 5 minutes.
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3
April 3, 2023
It's a terrible bank, it's a mess. I ordered a card on 03/01/2023 today there is no card on 04/03/2023 . I called many times during the month, they said the workload. And the card was ready, just someone didn't put that it could be picked up.
I often called the contact center and everyone gave me numbers that I couldn't reach. The best operator in the contact center, Andrey, found out everything and called himself. From others , only zero .
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4
January 30, 2024
I was there twice in the evening. There are almost no visitors, I got to the specialists quickly. The service is at the highest level!
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2
September 2, 2024
The bank has become expensive by cards, tariffs for everything
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1
April 6, 2023
Queues, queues. But this happens all the time in banks. In the bank itself, it is clean and cozy. They work fast enough. Thanks to them for that.
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October 6, 2023
they work slowly, 3 people per hour, the staff do not know English
, I had to sit for about 2 hours, there was no other way, although there were only a couple of people
disgusting bank
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3
2
June 12, 2024
A couple of people work. For the whole huge bank!!! You spend a lot of time in queues!!!l
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October 18, 2023
Good service. Everything is fine. There are no complaints. Well done. I recommend.
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1
April 16, 2023
A large branch of the bank. Nice, friendly staff. Not very convenient places to park cars.
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February 27, 2023
There are 4 specialists and 1 cash register. You cannot pay with a card from a specialist. As a result, you get to a specialist in 10 minutes and then you stand in line to pay for more than an hour. The complaint book should be in a safe place. C-service
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3
December 19, 2023
Catastrophically slow service!!! For an elementary operation, you have to stand in line for 1.5 hours!
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2
2
November 2, 2022
A terrible compartment, despite the beautiful exterior and interior decoration. Queues of visitors even in the middle of the day. Of the 8 workplaces, only 2 are serviced. The specialists are not competent. The cash service is at the same level. There is no one to complain, they just ignore it. I do not recommend it
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3
June 9, 2023
There is no card reader in place of the operator who opens the card account, so you have to go to the cashier to pay for the production of the card
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3
2
May 1, 2023
I came here solely because of the salary card. To pick up the card, a minute operation - I waited for half an hour, only one specialist worked. Parking is quite a quest...
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4
December 16, 2022
Excellent service. Last week's payments were made in five minutes. The operator answered my questions about making payments! Thank you, I will contact you again.
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1
January 19, 2022
Terrible service, irresponsible employees!!!
I ordered a card from the department No. 304 of the city of Svetlogorsk and indicated that I would be able to pick it up in Minsk, in the department closest to my house. I was sent to the department at the address Montazhnikov Street. As it turned out, the branch has not existed at this address for a long time. After calling the operator, they searched for my card for a long time and found it on Collector Street. I asked you to send the card by mail or redirect it to the nearest branch. Despite my requests, the staff refused to perform the services prescribed on the site.
I hope that my feedback will have an impact on improving the quality of service!!!
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5
May 16, 2024
Super! Professional specialists, services and office.
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1
August 2, 2022
In order to get insurance, I had to wait over 40 minutes. There is a crowd of people, two windows are working, but the management does not care. They didn't even respond to my request to the support service about this. In general, BIB is a bank that "lied" to customers.
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1
August 26, 2022
I am grateful to the Bank employee (window No.5) and the police officer who conscientiously handled their official duties and returned me the money that I dropped and did not notice on August 26, 2022.
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1
November 2, 2023
Slow work with a large number of cash registers, hence the constant call of dead souls.
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April 24, 2024
There is a free ID card reader required for verification in the ISI
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1
June 8, 2023
Very fast and courteous service. There are no complaints. Professional staff.
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1
November 5, 2021
the very friendly staff
is cozy and tidy inside, the aquarium is
often one of the best exchange rates in the city
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3
August 31, 2022
A decent establishment, the service is excellent. The situation is also very good.
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1
May 19, 2021
I am not a client of the bank, but I constantly receive SMS messages from them.Not only that, but to solve this problem, I still have to go to the bank, bring them my passport data + a contract with a subscription number!!!IT 'S A HORROR , NOT A BANK !!!!If it's their joint, they have to decide for themselves!!!!They just make me uncomfortable out of the blue!!!!!I imagine what will happen if, God forbid, my data will be in this bank and letters will be sent by registration!!!!!
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1
July 29, 2022
The waiting time is constantly long, it seems like there are a lot of cash registers, but only one or two are working, well, or I get there. And the commission percentages are the most frenzied.
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3
December 14, 2021
Money transfer from this bank's card via ERIP (account replenishment) is performed like in no other bank for 3-4 days, in Belarusbank and Priorbank instantly, and in the latter instantly even on weekends... The most unattractive bank
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3
November 26, 2022
A very good department. The service is fast and specific.
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1
January 11, 2023
The cash desks are barely working, it is not clear what the employees are doing in the workplace
Just looking at the monitor?
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1