Beltelecom
309 reviews
December 9, 2024
I want to express my deep gratitude to the master who connected the Internet on Lander Street today. Everything is clear, professional and without unnecessary questions. He advised me what to do in our situation. It was a pleasure to work, I advise you!
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1
December 7, 2024
The worst provider you can imagine. When connecting a 100Mb tariff, your real speed, even over the cable, will be no more than 95 during quiet times of the day, during rush hour it is good if it is 60-75Mb. I am generally silent about wireless communication, for 20 years they have been repeating the same mantra that they "guarantee" the speed according to the tariff only when connected via cable. In fact, in 2024, with a 100Mb connection, you can only count on 7Mb wirelessly. The equipment remained in the last century. The only reason why they connect to this provider is because they are actually a monopolist, which still supplies traffic to the rest of the market participants. About the attitude of those.support is not even worth talking about.
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3
November 18, 2024
I didn't even know such nice people worked there. I opened the room quickly, dropped the data on TG, the girl helped (Daria, I don't know the last name), then she left the documents and equipment with the administrator..It's all super convenient! Only there is no parking at all, I put the car in the backyard of the Palace of the Republic, (paid) if someone needs it. There are never any places on the contrary (
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January 5
Good and helpful staff. They helped me to resolve my issue promptly! I think our further cooperation will be fruitful. Thank you for your hard work!
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January 14
The provision of the prefix and sml to the population is very poorly organized. I've been trying to connect a smart lounge via a set-top box since October 2024. They are not there and it is unknown when they will appear. They answer by calling and, if available, come. They don't put it on the waiting list, there's no way to find out online, and calls are sometimes waiting in line for 20 minutes. Written applications are not accepted. I make requests through 123 or my personal account. Maybe they will be at the end of January. Is it really impossible to provide those who wish with SML prefixes? I don't think there are many people with old TVs like me. Maybe the managers will think about it and offer us an affordable service.
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November 25, 2024
The worst Internet provider!!!
We connected a simpler tariff, the speed is two times lower than the stated one, constant failures!
They called to reconnect, everything was done, the money was paid, the next day the situation did not change, to which the call center replied like this - but your old modem therefore does not work, although when making an application they said that everything meets the requirements of the tariff! Pay another 100 rubles and we will do everything - not exactly!
at this point in time, the speed has dropped even worse, in general, competence, honesty, organized service and high-quality Internet are not available in this organization - I highly recommend it!
In addition to the review, there will be a complaint and a claim for a refund!
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4
November 1, 2024
The waiting time in the queue for connection was 50 minutes. The numbering of coupons is out of order (there was a 536 coupon and 2xx were on the scoreboard. Then they called coupons 8xx (three digits) or P68 (letter and two digits)), as a result of which it is impossible to understand how many people are in front of you. The service itself took 18 minutes. When asked to orientate on Internet tariffs, they immediately and unconditionally offered a promotional one. Neither a booklet nor a description of other tariffs were offered for a better understanding of the product base and a comparative analysis of the profitability of the promotional offer.
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September 26, 2024
18.09 signed a contract for the provision of services (yasna 100 smart) in Beltelecom Minsk district (hereinafter -beltelecom).
On 20.09, Beltelecom called back and said that the equipment had been transferred to the site by the foreman. Wait for the call.
On 24.09 I called Beltelecom, they said that the equipment had been transferred to the site, wait, they also gave me the phone number of the site. After calling back to the station, they told me that no one had transferred the equipment.
Calling back to beltelecom, they told me to wait, to the question, How long to wait?, they told me two or three weeks, or maybe a month, although they talked for a couple of days when connecting.
You can't think of a worse organization!!!
Connect to a1 and other providers, but not to Beltelecom!!!
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3
1
October 14, 2024
I want to thank the 123 service for their help. When applying, I received competent advice. We promptly fixed the problem. Thank you so much for your work!
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1
1
February 20
Most of the free windows. Customers are crowding, there are 2 people out of the working employees. The waiting time is 2-3 hours. And then, only 2 people are accepted per hour. Horror. It's good that we changed the provider. The Internet in Beltelecom is also not working well, as is the service center
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February 19
They didn't give a damn about the client! The Nesvizh branch is concrete! They didn't give a damn about the presidential decree, which says about providing villages with high-speed Internet! They offer maximum tariff plans with a minimum Internet speed of 1 megabit for 40 rubles!!! The type of connection is so antediluvian by wire as in the 90s, They don't give you the right to choose cheaper tariffs!!!!
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March 2
I set the Yasna 200 tariff at the end of November 2024, all this time the Internet does not exceed 30 mbps wirelessly, and about 70 mbps wirelessly, the questions of what to do are answered in different ways: "Change the router to a dual-band; You need an eight-core wire; You need a network card," While they have been in their company for 2 months. There is no dual band I
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February 13
Everything went well. The staff tried to speed up the process and avoid creating queues. the equipment was handed over, however, not the first time :) We will return to Beltelecom in the future.
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February 21
The prices of the services provided do not match the quality. Unsuccessful marketing. The Internet lost its novelty a long time ago and is commonplace. They impose expensive tariffs on incompetent pensioners with calls.
The tariff was changed from Yasna50 to Yasna100. There is no difference in Internet speed, the price is too high for such quality. Moreover, in the tariff it is necessary to pay extra for the expansion of TV programs and, as a result, double the price.
The TV set-top box was changed to a new one, the menu is not convenient.
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September 29, 2024
There are always a lot of people, but they try to work quickly. We never waited more than 20 minutes. In order not to stand in line, you can contact the administrator at the counter on the left - they have never refused.
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October 28, 2024
Engels 6. At the moment it is 15:00. Only two windows are working, at least 13 windows. The service is slow. One customer is served for 30 minutes. If the salary consisted of the number of people served, then employees would work faster.
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2
September 27, 2024
Terrible service, they hang up, ignore user problems as much as possible, called in the interval from 20:56-21:06 ... The first ignored the request and hung up, only the second operator helped, to whom we are very grateful.
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2
November 27, 2024
Since 27/11, some kind of game is being created again... It's impossible to watch movies in the evenings until you turn up OpenVPN... they themselves deny the problem, saying that everything is fine according to the traces, etc. and so on... The tariff is 200mbit, but it works as 128kbit... I will switch off
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1
January 15
Pay attention, if you decide to switch to another provider, go immediately and terminate the contract. When the funds in your personal account run out, you will no longer be provided with services, but your debt to the company will grow every day.
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October 24, 2024
I would like to note the work of S. Dmitry Anatolyevich's employee
I reacted quickly to the problem and helped
Thanks to him
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1
March 5
I've been trying to top up my balance in Evika.app for two days. I've been calling tech support for two days, who politely promises to resolve the issue. But, during business hours... But we haven't decided yet during working hours either!
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May 21, 2024
Convenient location, courteous staff who can tell you in detail and offer favorable rates. At the end of the day, there was a small number of employees, which made it necessary to wait a little. Overall, there were positive impressions.
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3
June 3, 2024
Pleasant staff, competently explain and, if necessary, help to sort out the problem or highlight the issues you are concerned about, and of course a convenient location
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December 18, 2024
The queues are long, there is no big screen with the order of priority, the numbers are quietly announced. Then you run and look for which employee they caught fire on.
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January 6
In the 21st century, it is impossible to recover the password from ZALA while in your personal account. Any change to the services is "contact the service center." I like customers to queue up.
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September 18, 2024
Excellent service, very qualified specialists!!!
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1
July 27, 2024
Disgusting service. I applied for cable laying. For the first time, the master arrived with nothing but a cable. It was a shock to me. As a result, nothing could be laid due to the lack of the right tool. The next 3 Saturdays, I got a call in the morning to say that they couldn't come because of the workload. As a result, I have not been able to run a cable for a month. The quality of the service is obvious.
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1
1
January 17
The Internet is practically not working. I can't contact technical support. It's just awful. I connected them because the developer only laid their cable.
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December 15, 2022
The room is wonderful, the staff is responsive.
Please note, the city center, there are difficulties with parking.
There was a very large influx of visitors after lunch, we stopped by in the morning and quickly resolved the issue.
I had to get acquainted with the head of the center (it was about two years ago), a wonderful girl who knows how to delve into the problem and solve it.
I recommend you to visit.
PS. when handing over the equipment, remember about the cords!
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December 2, 2024
My problem with the Internet has not been solved for several years. And they don't want to. If I could change my provider, I would have changed it a long time ago.
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1
April 19, 2024
There were practically no queues during my visit. Fast connection of services. Polite staff. The consultation is quick and to the point. It doesn't take much time.
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August 5, 2023
Awful. A huge number of people are waiting for their turn. There are only 2 operators working, and that's still good. Then one left, and there was only one operator left. And there are more and more people. But no one cares. The operator talks on personal topics right in front of clients for 15 minutes. It is ok. This department at Engels 6 is probably the only one that is more or less convenient to get to. I live in a Green Meadow. Why not open a Beltelecom branch in every district? My sister is disabled, I can't imagine how she will get here. It's a very long walk from the metro and the bus stop. Oh, yes, the operator suggested that I contact the Kharkiv branch. From the Green Meadow. That's fine. We must go there again, there is no desire.
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7
July 22, 2024
Eternal queues. There are not many people, but they are often driven in a circle, through different windows. The work has not been optimized for many years. The numbering is absolutely not transparent, and it is unclear how many hours you still have to sit. The staff is pleasant and explains everything in an accessible way
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1
February 26, 2024
There are very long queues on any day and time. The specialists are working well, but only half of all the windows are working at the same time. Many people can't stand the wait and leave.
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3
1
November 16, 2023
The service is at the proper level, they find their own approach to each client, listen carefully and try to help from the bottom of their hearts. The only disadvantage, given that they treat visitors without formalism, is the waiting time. You need to wait until the turn comes to you. Not critical, but...
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2
April 9, 2024
For maintenance directly at the workplace of an employee of the center, everything is fine.Except for the unpleasant employee at the reception on the left at the entrance to the service hall.For this is the face of the company. They meet you by your clothes. Neither hello, nor "how can I help you", nor goodbye.
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1
December 15, 2022
A very cool company! The whole range of communication services in one place! High quality, cheap, professional! Convenient location in the city center! Fast and high-quality service, electronic queue.
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3
3
September 16, 2024
A clean room. Polite and attentive staff.
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August 22, 2024
Probably the head office, where visitors are served in an electronic queue in a round hall.It is not always fast, as there are always people in line here, while several jobs and functions are distributed. Products for sale in installments are on display. However, it is worth coming here or to any other Beltelecom office PERSONALLY because of the discounts.
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December 28, 2023
We have been using this provider for several years. Our connected package includes: TV, home phone, smart home, Internet at an adequate cost. We are very happy with everything. We recommend it. Tariff plans can be selected for every taste
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1
May 2, 2023
Fast service. Clean and cozy. Friendly staff. They will tell you everything in detail and help you. They will offer the most profitable and suitable for you.
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1
2
December 1, 2023
It's just a terrible place. 01.12 visited him in the evening. There are adults in the queue, a young manager passes in front of him and answers his colleague loudly with obscenities. Horror. It was my turn - a young blonde girl (I don't know her name, because the badge blocked the table) began to communicate absolutely rudely. In general, as a result, I will connect to this provider if the situation is hopeless. In any other case, I will never come back here, as I will advise my friends
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1
2
January 24, 2024
Close to the metro, a large hall, lots of places, fresh renovation, a consultant at the entrance, will tell you everything and show you
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December 18, 2023
Quickly, clearly, politely, without queues at the end of the working day on Saturday. I handed over the router without any problems, the TC was issued for use during my stay in Minsk. I arrived 20 minutes before the end of the working day - everything was done without problems in 10 minutes.
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December 30, 2024
Reserve at least two hours for the hike. There is only one operator, the queues are huge
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November 3, 2022
I am satisfied with the work of Beltelecom (Minsk) I would especially like to mention Artem Ovsyannikov's employee. The work on connecting the Internet and television in the apartment was done promptly, conscientiously, and efficiently.
He is friendly and positive in communication. Thanks!!!
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3
January 18
Everything is fast, clear, convenient location
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October 15, 2023
A good service center. There is no queue. Friendly and pleasant staff. A large selection of goods in installments.
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2
August 3, 2023
And their services are slow and substandard, and the service in the office is as low as it can be! I arrived around 4 p.m. A lot of windows were working, and then everyone gathered and one by one quietly rustled somewhere. There is only one employee left for the whole hall! Only after a question to the girl at the information center, another employee was returned! Do you like to collect queues? What are the mass departures?
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3
1
January 9, 2024
At least 5 windows, judging by the numbers on the scoreboard, served customers 100 people ago. Only 3 windows are working. Well, figs with them with clients, but their colleagues, those who work in these three windows while the rest are drinking tea, could be sorry. Sarcasm, if anything.
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